Louis Vuitton Banned Me and Treated Me Like a Liar - Part 1

[@ElleVeeAddict]

When you get banned, they are extremely rude. Even my sales associate whom I loved and brought a lot of business to. I reached out after receiving a letter and never got a text again. I try to avoid returns when I didn’t like a bag so I would resell it and lose hundreds of dollars in the process. Most of my items were canvas and I purchased well over 20,00 worth of items in one year only to get banned. The only thing good that came out of this is that it has forced me into the resale market there for saving me that money that I once lost.

[@ManishaPatel-lz9ln]

I am from the UK. I have just been banned from LV because I have exceeded the buying limit which I knew nothing about. They sent me an email as if I am a thief. I wish I had not gone past the 30 days of return. I will never buy from them again. Banned for two years. I am not surprised at the way they treated you unfortunately. I am sorry you went through that because in the shop when they decline you it’s heartbreaking. Specially when LV is something you treat yourself to😢

[@RickyZsf]

You can explain something to somebody, but you cannot understand it for them. So sorry this happened to you, Dacob.

[@SuperDacob]

Thank you Ricky Z 🙏🏻💖

[@deborahcurtis1385]

Because you lead with the conclusion: "they lied"' you're telling not letting the management form the conclusion. Then it's an affront to their authority so they harden position against you. They want to believe the easiest explanation to them. The problem you have is proving your claim. So if you lead by: I wanted the bag. I asked for the bag, they wouldn't allow me to buy it. Why? Then the onus is on them to explain why they wouldn't let you, what is their explanation. Because they didn't have one. If you stick to these basic facts then the truth emerges more diplomatically. I haven't seen the 3rd video yet but it's shaping up as a battle of egos which often the outsider loses. I've had various scenarios of this and unless you're recording the exchange they're basically protected. In the end you have to do a cost benefit analysis.

[@windyellard2380]

So sorry you experienced this. I was traveling this summer and went to a LV store and wanted to purchase a cosmetic case gm and first was given a snob response I assume was because I was asking for a small item then she keep pushing shoes on me and wanting me to try them on and I never showed any interest in shoes. When I went to buy the case, she said she could not find me in the system and asked if a was a customer though I am standing in front of her wearing my pochette metis with a bandeau tied on and my LV sunglasses. I have bought loads in store and online for 4 years but she could not find me? She acted like she did not want to help me or make a sale. I wish I had asked for another SA.

[@gdkarma]

It's the false power for me. The aire of control is gross. So sorry you were treated this way. Awful

[@yesseniapena693]

I recommend that you go to your local boutique and have your regular SA look into your info and your purchase history,,I had a bad experience because someone with my same name in Los Angeles ( I live in the Dominican Republic) was purchasing under my account and “Thank God” that my SA and the boutique manager knows me and could fix the problem but I was declared “Banned from shopping “ because of the mistake.

[@SuperDacob]

All is explained in part 2 here: kzbin.info/www/bejne/fH-1ZoWtg9ljgLc

[@yesseniapena693]

Saw it,glad that everything is ok now,,,I checked my account online after I saw your video and found 3 purchases that I didn’t make,,contacting my SA right now ,,,,waiting for the unboxing 😁

[@sigridparras3985]

Used to be "customer is king or customer is always right" but now sales representative is always right. Luxury seems to translate to rudeness sometimes.

[@SuperDacob]

Agreed

[@lornadune6024]

They have to be reading it wrong. I ordered an LV item and I returned and it shows in the system but it shows as a transaction. You have to go into the item and see that it is a return. That’s really ridiculous that they don’t even know their own system.

[@SuperDacob]

That and also calling me a liar was the cherry on top… 🤷🏻‍♂️

[@1chadmon]

Ridiculous. You know, in the economy we’re in, I don’t care if you have 15 of them, on your person, they should be thankful you’re shopping there. No excuse for treating you that way. Absolutely none. The customer must always be given the benefit of the doubt. So because they’re incompetent, you’re called a liar and refused the merchandise. Sickening.

[@flonotflow]

Wow, this is crazy. Looking forward to part 2. They must really be cracking down, I did read that they banned someone who was a re-seller recently. However--what is someone supposed to do if they wanted to buy gifts and wanted to buy multiples? "Oh, I'm sorry Gigi, I can't give you a speedy like I gave your sisters because I've been banned." WTF? And yes, you had every reason to be concerned as well!

[@bookofgloryx]

Damn Dacob, you really hooked us into this story 😂 It’s like I’m waiting for season 2 of something! It better be worth the wait 😂

[@SuperDacob]

Oh ooh… the expectations are high… I humbly hope that you will not be disappointed 🙏🏻💖💖💖🧚‍♀️

[@R.N.19]

Netflix better be on the phone with Dacob because this needs a docuseries honey😆

[@caterinawilliams998]

I would have asked the exact dates of the three transactions to check them against my bank statements

[@R.N.19]

@@caterinawilliams998 You should watch part two so you can see that there was no purchase history of those "transactions"

[@caterinawilliams998]

@@R.N.19 I did and yes, that's bonkers...! so this would prove that the SA pretended to scan the bag. It is begging belief!!

[@reutgadmish1835]

Oh my god!!!! I'm so sorry this happened to you! I really hope that the manager was better behaved and you were compensated or they at least apologized to you! Thank god you have your SA in your hometown to help with the situation, I'm actually shocked these people still exist and able to work in these boutiques. Waiting for tomorrow's video to find out that everything worked out🤞

[@pompadour26]

Louis Vuitton ARE canvas! They’re really doing themselves a disservice by pushing the leather stuff too much and trying to move away from their own identity. Nobody gives a s**t about their leathers anyway; not really, let’s be honest here! If anything, they should be putting more effort into their canvas and using it as a strength with all of the incredible and inventive things they could do with it. Bollocks to them, Dacob. Hope you’re ok! 🖤

[@mercedesvelasquez8781]

Let me guess you are vegan and against leather & all that. I am not at all a LV fan but defiantly a fan of leather, fur and real quality stuff rather then stuff that will apart quickly..

[@chicnoir29]

Well the Sofia Coppola leather collection was very beautiful.

[@iamladeegee8032]

If I want a good leather good that will stand the test of time, I go with Coach.

[@irischui]

Well,compare with the quality of Leather ,Hermes far better than LV. It looks they are not too far to their failure 😂

[@ruelongcha]

i’m so sorry this happened to you!! this might just indicate a bigger problem with lv’s system as you alluded to. instead of resolving the problem, they decided to cover their own behinds and push responsibility onto the customer. hopefully you can eventually get this resolved 🙏🏼 this is inexcusable. i can’t imagine this is how they treat a loyal customer of 10+ years.

[@SuperDacob]

Thank you so much ruelongcha 🙏🏻💖

[@kevvyw]

can't wait for part 2! I wonder if this series will conclude with an unboxing or a cliff hanger for next season

[@SuperDacob]

This is the REAL journey of 2023 Kev 😉💖

[@victoriamyung7029]

OMG what a crazy story! I cannot believe how calm you are.

[@SuperDacob]

It took me a lot of energy to stay calm. 💖

[@alliahmac]

Omg, Dacob, this is horrible. The same thing happened to me, found out on our trip to London in 2021…The SA said I bought like 5 Speedies and like 30 bags for the year, my husband knocked over his champagne they served us😂. Anxiously waiting for part 2.

[@SuperDacob]

Wow, but did you buy all those bags or was it a mistake on their end? 😳💖

[@alliahmac]

@@SuperDacob No, I didn’t, I bought one Speedy back in 2017, that was it, and no, I didn’t buy 30 bags, but I do recall calling my local boutique and when they pulled up my profile, they mentioned a Speedy that I didn’t own but didn’t think anything of, someone has been using my profile. I almost fainted 😊. The manager came over, she was very kind and gave me an email address in France to email and what to tell them.

[@beatriz25ish]

This reminds me of the awful treatment Romina got at chanel. I'm not in the income bracket for this things but I love your collector's passion and story telling, what still find baffling is the poor customer service you get when buying bags that worth as much as my car 😵‍💫.

[@WatermelonHotSauce]

I'm so sorry you had this terrible experience, you didn't deserve it. I'll tell you what though, customer service across the board including luxury has declined. It's shameful especially with them constantly hiking prices.

[@Livebig682]

🏃🏻‍♀️ to part 2 😮

[@SuperDacob]

Enjoy part 2 dear 💖

[@Missfrankiecat]

They are so precious and need to get over themselves - even if you had bought three bags - so what? It's not like there's an international shortage! These are machine produced, not hand-made artisan pieces. Terrible customer service.

[@pao-asmr-acct]

Aaah great cliffhanger!! Can’t wait for part 2!!!

[@juniorcasemiro]

Waaaaait a second… is Louis Vuitton trying to pull an Hermès and treat the Speedy as their Birkin quota bag? I have to laugh 😂

[@asiaa4133]

A plastic bag sold like a quota bag? 😂😂😂

[@ceciliabrown3301]

🤣🤣🤣

[@Tangentbordsblues]

This is something i hate about these luxury brands. I listen to this story as an outsider, and am pretty baffled by the pretence and weird rituals involved with a purchase. Why would you need to go through hoops to buy a product, or why would they even make a deal out of details as of they are important. They have lost grasp of reality.

[@jessigreer]

Well your next film should be some kind of suspense thriller because I’m on the edge of my seat. So sorry this has happened to you and I’m glad you are otherwise on a lovely vacation. I love an off-season beach xoxo

[@SuperDacob]

Thank you Jessi 🙏🏻💖 Its very suspenseful for me too! One shocking plot twist after the next 😳💖

[@Virgovixen10]

❤️Oh Dacob! Not a cliff hanger!!! I’m on the edge of my seat….much love❤️

[@nubbyrose87]

SA’s are not responsible for LV policies. All they should do is explain the policies rather than play games.

[@SuperDacob]

Very good point Nubby. 💖

[@melanierice9655]

Can't wait for part 2! Hopefully this has a positive ending 🙏🏼

[@SuperDacob]

Thank you so much Melanie 🥹🙏🏻💖

[@qtaromar1970]

well they are pushing leather, and accessories because monogram can be duplicated to death that they don't feel is elegant anymore or even unique. I am sorry this happened to you.

[@asirf.3634]

How could they do this to a loyal customer? I never liked their vibe, its like they never welcomed me hence i dont have any LV items..

[@SChild5.]

Years ago, I went to a Chanel boutique in New York, ready to purchase a bag- & an SA (if you call her that) refused to sell me the bag. She gave me dirty looks, & I said something to her, & walked out. Don't play with me. I'll report them, & never give 'em my money.

[@totesgene]

I’m so sorry this happened to you. I actually asked my SA a couple months ago about banning (because I bought a lot last year and there’s so much false information about banning). She said I don’t have to worry because I’m not buying multiples of the same piece. They are trying to prevent resellers from doing exactly what you said.

[@HandbagDiva]

By no means sticking up for them but didn’t you exchange the speedy 3 times? Or the second one you looked at wasn’t good either then you exchanged for a third that was worse? Then just returned? Maybe there was an error from the person entering all that into the system?

[@audrey-jane]

Considering all the previous items Dacob has purchased and has intact shopped there for over 15 years; returning a handful of faulty items is hardly going to cause a red flag on the system for him.

[@SuperDacob]

Hey dear. No. I returned just one Speedy 35 back in September 2022. Thats all. 💖

[@AmandaVieiraMamaesouCult]

I see more and more people saying LV is doubling down on leather and trying to make Canvas rare like Hermes bags or Chanel classics. But the problem is... Canvas doesn't have the same perceived value as good leather. And LV's heritage is not leather.

[@NicolePapincak]

This is insane! Can’t wait for Part 2!!!!

[@SuperDacob]

It is indeed quite disturbing. 💖💖💖🧚‍♀️

[@SChild5.]

Years ago, I went to a Chanel boutique in New York, my 1st purchase, ready to buy a bag- & an SA (if you call her that) refused to sell me the bag. She gave me dirty looks, & I said something to her, & walked out. Don't play with me. I'll report them, & never give 'em my money.

[@andgummybears]

You are SO right. Their canvas is everything! I Love, Love, Love it… always have, always will.♥️

[@the_resourceful]

Why on earth would they care whether you have 3 or 33????? You are in earnest, you have the money, the transaction should be easy peasy. That shop is a disaster.

[@blondealchemist9564]

I’m honestly over Louis Vuitton. There’s nothing Lux about being treated like sh!t. I’ll take my money elsewhere where I’ll get quality and be treated well!

[@dimitarivanov150]

The same weird thing happened to me...I did not understand then, but now everything makes sense... I purchased multiple items online, and evecourse I created an account on my name... After a couple of months, I wanted to buy something new, and I was surprised that on my name, there were some other purchases made with my account data. I researched, and I saw that the purchases are made from another country( Lichtenstein, to be specific). I asked one sales associate, but he told me that he could not help me and I had to call the LV customers service. I forgot to do that, and now, after seeing this video, there is a possibility that my account data has been used for selling items from some sales associates... Thank you very much for this video. It helped me to realize that... I will make a call and will try to go to the bottom of this...

[@Debbie709]

Oh wow Dacob! So far it does sound like someone has been messing in your account, very shady dealings.

[@SuperDacob]

Its a roller coaster ride Debbie! 💖😭

[@houribunga6956]

Oh my the suspense to watch Part 2!!

[@SuperDacob]

Part two is up now on my channel here: kzbin.info/www/bejne/fH-1ZoWtg9ljgLc

[@ashleyssoutherncharm]

Dacob, I’m so sorry this happened honey! They could’ve absolutely handled this better, not only as CA’s at an LV boutique, but in general because it’s their job. I would’ve been embarrassed, gobsmacked, confused, angry and disappointed all simultaneously. I’m eager to see how part two goes. 😘

[@SuperDacob]

Thank you Ashley 🙏🏻💖

[@ashleyssoutherncharm]

@@SuperDacob so you mentioning that we can log into our acct and see our purchase history prompted me to check mine. Everything on my history is legit mine, except for one transaction. A return for a multi pochette accessoires at the Orlando, FL boutique, which I’ve never even been to. But there is no purchase for it, only a return. Should I call LV?

[@antoa5825]

Beyond bizarre. My LV account shows purchases I made in 2000! There is no way there should be such a discrepancy in your account.

[@SelfishxRomance]

What an awful moment Dacob, I'm so sorry for you! :( Eager for part 2 love!!

[@SuperDacob]

Thank you dear 🙏🏻💖

[@melissac4698]

I’ve always had fair and respectful service at LV. But they do always want to push the leather. I have one leather piece I use for work. It’s the black leather neverfull. But canvas is my go to for LV. The worst service I’ve personally experienced was at a Chanel in California. I went a block away from Chanel to Dior, and got premium treatment. I really think it depends on the SA and the area.

[@SuperDacob]

Yes, I agree Melissa. They do wish to push leather on us. But we love our canvas. We love what we love. 💖 My hometown LV shop is always kind and sweet to me so I have no complaints there but whenever I travel and visit LV shops in other countries, it can be a hot or miss treatment.

[@Christina-bs6sw]

When I bought my Alma, I wasn't offered any drinks. But, I've been a few times before to decide which model to get and their service was excellent every time!

[@NichtGoethe]

Not me getting a Louis Vuitton ad before this video. I am screaming 😂😂😂😂

[@SuperDacob]

Classic 😂😂🙏🏻💖 We stan 😭😂

[@NatashaEstrada]

Did they tell you on what dates you supposedly bought these bags? Or were they saying you can only buy 3 monogram bags from the popular list in a given time period? I always find it funny when companies don't want to sell what customers actually want to buy and want to try and train the customer but with LV they've been trying to wean customers off the canvas for at least 20 years I've been buying from them. But we don't want anything else *from them*

[@IrinaVanRonkel]

I’m not surprised. I bought a fragrance at LV in Vegas and next day someone was trying to pay 3000$ from my credit card. Of course I blocked my card and ordered another one, but it was unpleasant experience. Now I’ll think twice before paying with my card in the LV store.

[@kayladaniel7357]

This is disgraceful and so sorry it happened. This is the problem with how businesses are moving towards automation and relying just on systems that can be flawed and can't calculate that you returned your bag. Of course having flags for resellers is beneficial, but these technical errors happen all the time. Thats why there is that in-person human experience with a sales associate that should be able to override these technical glitches.

[@revilsdr]

This is what’s so asinine about these luxury goods boutiques, you’re spending your hard earned money on stuff that honestly isn’t worth the price they’re asking but they have the nerve to tell you they can’t sell it to you. I’d rather spend my money at target than one of these places.

[@lorijw7886]

This is getting so ridiculous! My sister has 3 daughters and buys LV handbags for them, so now she will be banned for buying too many? This does not make sense at all! I'm anxiously awaiting part 2 of this.

[@Generationlux]

Sorry to hear your experience. Don’t worry you’re not alone. My husband is blocked too for 2 years. We even framed our Ban letter as a joke. The letter said we reached our limit but of course because our SA kept offering us bags and RTWs. We are collectors and loved the keepAll bags, we have 7 within 3 years andI have different never full bag of different collections. Our SA during that time is in school and we were trying to help her indirectly by meeting her quota. We didn’t know about the limit and we were VIPs,they always had a Christmas gift for us every year, in the end we got banned. And i think the ban was the best thing that happened to us because it made us realize they’re not the only luxury products out there. I am not sure it can ever support them back again after what happened to us. Can’t wait for your part 2.

[@SuperDacob]

That is such an interesting story but I am so sorry this happened to you 😔 Part two of my story is out now here: kzbin.info/www/bejne/fH-1ZoWtg9ljgLc

[@juliee888]

It’s their loss! Can’t wait for part 2!!

[@Fiona_Gubatan]

Eagerly awaiting part 2!

[@SuperDacob]

Coming tomorrow 😉💖

[@michaelpaultischler4155]

I SEND MY BAG FOR REPAIR IT LOOK 2 YEARS TO GET MY BAG BACK AND THE STRAP IS MISSING AND NOW THEY WONT REPLACE IT.

[@johnphillipstevensen3490]

Cape Town South Africa? Is that where this happened?

[@caseyj779]

If LV isn't canvas then who are they? Their leathers are not even that great imo! I feel like even Michael Kors Safiano leather is better then LV leathers. Companies need to stick to what they are good at and people have always wanted to purchase.

[@SuperDacob]

I completely agree with you 💖💖💖

[@emajjabowen6748]

Coming from someone who’s worked multiple luxury retails… 1) You’re not the only person in the world with your name. When they look you up, sometimes multiple people come up. 2) the online order and in store order are not linked. Just because your address is online, doesn’t mean it’s on the in store system. It only shows that for you as a customer on your LV app. 3) LV limits the amount of certain products you can buy in a certain period. Someone else could have bought under your phone number. You never know. “Hacked your account” no one is coming after you. They don’t care that much. 3) it’s a bag. It’s not that serious. This is sounding like a very simple interaction where you were over reacting and assuming people are coming after you. 4) since Covid, LV has been very strict about giving out beverages. And, boutiques don’t always the same options that larger stores do. Again, not a personal thing about you like you seem to think everything is. 5) they didn’t offer to sell it to your friend, but you also didn’t ask. You can’t put all the blame on them. Not saying some things may not have been done wrong on their part, but this is also seeming like some overly entitled behavior which is why it seems like such an insult.

[@SuperDacob]

Look at you trying to know it all without knowing it all. Lets add some points to your list: 7) I too have worked in luxury retail as both SA, then Store Manager, PR, Marketing and VM. And most of the assessments you made are not always correct nor are they always the case. 8) You implying you know what happened without knowing what truly happened is as shallow as a person’s assessment can be. You sound like you are that sales associate. 🤔 9) you make your points and try to make them look all corporate professional while failing to listen to the issue and failing to watch all the information given to you. Again, being super shallow and short sighted. In fact, there are two more parts to this story. Two more videos, which you have not even bothered to watch dear miss Shallow Assessor Mc Mallow. Lol 10) watch part 2 before you reply again: kzbin.info/www/bejne/fH-1ZoWtg9ljgLc 11) watch part 3 before you even think of replying to point 10: kzbin.info/www/bejne/qJbEiHWpo7NjZ9U 12) Always remember: humble yourself. You give yourself way too much importance by implying that they don’t care that much in your point 3. Reverse psychology is a pip.

[@emajjabowen6748]

@@SuperDacob lol lots of harsh energy for anyone who doesn’t stroke your ego. “You don’t know what happened”. I’m responding to what you’ve said happened.

[@CDForney]

This is why I’d be afraid to ever step foot in a luxury shop. They’d probably ignore me, anyway 😒

[@CDForney]

That being said, I’d know what I was talking about so maybe they’d treat me differently 😅

[@CDForney]

I’d LOVE to go shopping with you and Romina 😊❤❤

[@sv7544]

I would never buy any overpriced piece of crap from them again!

[@deeplyerring]

This is so disappointing to hear, Dacob. So sorry for this experience. I just want to mention that the stores in the US have NEVER offered me a water or champagne. Even when I’m buying a bag and a couple SLGs in the same transaction. But I’ve noticed they always seem to be offering drinks and their attempts to make a “luxury experience” for other customers. These customers always seem to fit a certain type, and almost always when a woman is accompanied by a man. The only time I’ve ever been given that type of luxury experience (offered champagne, offered a seat, CA not rushing me, etc) was in Paris. Maybe I got lucky that day. But every shopping experience at LV should be like that. Looking forward to Part 2 and hope it has a positive resolution.

[@SuperDacob]

Thank you so much Deeply Erring 🙏🏻💖 In my experience I have noticed LV experiences go down with time. Before the pandemic they used to offer drinks, coffee, miniature perfume bottles as freebies just for passing by the shop without buying anything. But now its like a supermarket: go in, tell them immediately what you are looking for. No browsing around. Pay and leave and if you are lucky they will give you two vial perfume samples with purchase. Not miniature bottles. Done. The system has changed and become more mass and less luxury for sure.

[@naps4all]

I live in the US, and have never been offered a beverage, a seat or anything in an LV store. I don't have a certain look of 'privilege', either... at the time I did wonder if my appearance was responsible for the 'lack of frills' approach I received. One time I was in an LV store with a large shopping bag from Burberry, the SA's insisted that they'd hold my bag behind the front desk; my comfort or their concern over shop lifting?? I've made one purchase and then returned a bag, the rest of my LV I've bought from reputable resale, like Fashionphile. No more snotty SA's, to look me over and pass judgement.

[@AndrisWorld]

Off to watch part two 😮

[@chantel198769]

I have to wait an entire day for part two 😩

[@DaylesAddiction]

Omg as if you want to purchase from them after such shady service. Have you checked your profile online with your purchase history?

[@dianneEdangerously]

THEY WERE SHOOK THAT YOU SPOKE AND UNDERSTOOD THE LANGUAGE

[@SuperDacob]

They were

[@lindseywinkeljohn]

This is terrible I’m so sorry! And I know exactly how you feel. I just recently purchased the new leather side trunk and when it arrived it looked as though it had been used so I set up a return. When it arrived back to them they said they would not accept the return because I damaged it and the sent it back to me, and the manager I spoke to online so super rude to me. I was in shock, luckily I sent photos to my online CA as well as my in store CA so I called them and told them what was going on. And they said no worries they have my back and just send it back again and they will accept the return. Long story short, I just received my refund and it’s over now. But now I’m nervous to ever purchase again and it gave me such a bad feeling since I’ve been such a loyal client. I totally feel your pain😭.

[@kateef8441]

Omg. Awaiting part 2. There is something wrong with their profile system.

[@SuperDacob]

Part two coming tomorrow Kate 🥰💖🙏🏻

[@GirlGoneLux]

I feel your pain 🥲 I’ve been banned from LV since 2020!!

[@missb1097]

I’m so sorry this happened to you Dacob. It’s such a shame in the world today how people treat one another. And I would be concerned as well regarding CC and my account etc… I had them in 2020 tell me I could not purchase a Bumbag cuz I had bought SLGs (diff ones ) online all for myself I am a collector too and use them daily …she was making accusations as if i was up to no good … I got my Bumbag and talk to my SA as well and she felt awful as I am a good costumer too. It feels so bad when someone accuses u of trying to cheat a system that u actually respect … can’t wait for part two🦋💞

[@han_solo2001]

WOW that sounds very strange and shady. 😢 What a disgrace being treated this way. I truly hope you are doing OK now and your account has not been subject to hacking. I‘ve been a victim of ID fraud twice already and it‘s really frightening. Hope all will be sorted with Louis again and you‘ll have your creditable Reputation back soon of being a legit and frequent buyer of their goods. 2012, that’s ten years of purchase history. Being called a liar just tops off this outrageous story. 🤯 And utter bogus to hear they want to get rid of their Canvas. 🤬 It‘s what made LV become what it is now now - made by Louis Vuitton‘s son as tribute to his father. Why get rid of their roots? Really unbelievable.

[@SuperDacob]

Thank you Han 🙏🏻💖 yes, it has been a roller coaster ride for me. Still shook. 💖💖💖

[@lv_lover3393]

This is annoying have you looked on your own account to see if that says you bought 3 ? Everything I’ve bought from lv is on my account and exact store

[@premeyumlife443]

Oh my, this experience with them is terrible!!! 😤 I’m glad ur SA responded immediately my love. Hope all is well. 🙏🏼😘😘😘Sandy

[@annevchen]

Sorry for the bad experience. Can’t wait for part 2! Also, check your LV online history it’ll tell you all the purchase history globally online and in person. I want to see if your history is showing discrepancies.

[@milicaroo]

Cant wait to here the end of the story ! People dont become nice if they are rude by their nature, just because it is told htem by HR .... sooo frustrating

[@SuperDacob]

Thank you Milica. And great point you made there.

[@milicaroo]

And I enjoy soooo much because you knew their language 💃💃💃☺️☺️ knowledge is always power, English is my third language

[@NatashaEstrada]

Are they prepping for a time when their monograph will no longer be covered by copyright laws? Will it expire?

[@Missy182]

First off you look fantastic Dacob. Secondly I am very sorry to hear what had transpired to you with LV & the way they treated you. I unfortunately do not recall who this influencer was but about 6 months ago I watched a video with a women who also was not allowed to purchase more then 3 bags @ her local LV. But the issue was she returned 2 of them. So the LV system was wrong. It seems similar to what you went thru. Just horrible customer service thru & thru 😢

[@laurakojima5076]

Sounds like the LV bizarro world. Sorry that happened to you, Dacob. Can't wait for the rest of the story....

[@mandylu]

Hi Dacob! This story you just shared might be the answer to my weird purchase history on my LV profile😮 I bought a speedy 20 last month on the LV website and when I clicked into my purchase history on their website, I noticed 2 bags that I never bought before!!! You totally explain it right there in this video, how sneeky of them!😱

[@NinaNinaNB]

:O wow really? Now, this is becoming scary. I hope you don't have any problems because of this Mandy. Good that Dacob brought up this problem and exposing them, but not nice that it happened to you, Dacob or anyone... this simply should not happen :(

[@mandylu]

@@NinaNinaNB It didn’t cause me any problem since I don’t buy LV often, maybe 1 piece per year. So maybe that’s why it happened? At first I thought maybe some SA made a mistake. I also hope this won’t happen to anyone else because I can imagine how difficult it would be to “persuade” the LV employees to look into this mistake to fix😥

[@NinaNinaNB]

@@mandylu

[@sarahterry2140]

What a terrible experience - I’m sorry this happened to you.

[@Chelseabee55]

God this treatment is awful. One thing I don’t understand about the bag cap - what if you buy them as gifts, or the ones you bought got stolen/destroyed?

[@angelicacorona677]

My wonderful friend, just this week at Louis Vuitton Polanco México I was treated like garbag because I wanted to return REVERSE MONOGRAM POCHETTE MÉTIS. They told me that I could no longer return it . Note I bought it a month ago. Spoiler alert this LV bag sulks!

[@ivantothemax]

Girl wow that’s crazy But tbh as a brown person I’m use to being treated like shit at ANY high end designer store, even at MACYS the employees at the perfume counters are so fucking rude and shady. This last Xmas I returned everything I got because after making my purchases I noticed that my items were given to me in regular plastic macys bags and everyone else around me was receiving branded logo bags and lil freebies and samples and ribbons and I didn’t get even a smile….a macys associate even put in her phone number to get my points and i told her before handing my cash over “babe it never asked for my number” and she said “oops” and I saw her delete it and then ask for mine.

[@SuperDacob]

Oh wow that sounds just terrible. And how ratchet to want to collect your points for herself. Thats just seriously theft in my opinion. Good enough grounds to fire a person. Why are people like this? Makes me so upset. Also, not giving you the cute branded bags and freebies with purchase is just not it. Wow. Good that you gave the entire purchase back! 💖

[@ivantothemax]

@@SuperDacob honestly the brea mall macys is so ghetto! The only place I’ve gotten good service from is the girls at the Chanel perfume counter They’re queens 👸🏼

[@ryanwilkinson571]

Lol this is the wokest bs I’ve ever heard.

[@tallymia2786]

Knowing more product information than an average client, especially about Canvas, definitely flags you as potential reseller to CAs. That’s part of their training. In bigger stores, CAs deal with this all the time. In this small store, the poor associate probably never dealt with it and didn’t know how to get out of the situation. Have compassion for people on the other side of the register, who are just doing their job. No they don’t now every single product in the thousands of products, and no they don’t always know how to deal with sticky situations such as potential reseller

[@NinaNinaNB]

by the way, I love the packing cube! I know about it because of you, thank you Dacob :)

[@SuperDacob]

Best newer canvas piece to come from LV in a long time. I love it too 😍

[@trina6256]

So sorry you had to go thru this… Waiting for “the Cliff Hanger” Part 2….😮

[@switchhiter69]

I immediately thought about the speedy you do own, the one you returned and Tabitha! Could that equate to 3 bags for these people? 😓

[@SuperDacob]

Nope. Tabatha is a keepall… but I do also have Tallulah… the micro munchkin Speedy 🥰 and then there is Buella, my Speedy 30. I got Buella back in 2021 though. Thats a long time ago. 💖

[@switchhiter69]

@@SuperDacob what a happy family 😍❣️ can't wait for part 2 of this 🫣

[@seabreeze4559]

this is terrible, I didn't even know they could do this. I'm so sorry, you're so polite.

[@SuperDacob]

Thank you sea breeze 🥹🙏🏻💖

[@katerinajoan257]

This story is riveting. Also… I’m sorry!! (Hope you make a killing from this series and it brings a little justice to the situation 🤞)

[@SuperDacob]

Thank you so much Katerina 🥹🙏🏻💖

[@ayarioussama3396]

I think they don't like to bé told about theire mistaks in seling so they decide to not seling you thé speedy 35 but what IS more desturbing in this story IS thier customers service im sorry for this you deserve better 🥰💎

[@SuperDacob]

Thank you Ayari 🙏🏻

[@smithpatricemary]

Waiting for Part 2 with anticipation Dacob. Seems most stressful. :(

[@SuperDacob]

Thank you Patrice 🙏🏻💖

[@DenmarkScandinavia123]

Oh dear what a story, I'm curious to know what happens next 😳

[@SuperDacob]

Part two coming tomorrow 💖

[@davidmuzquiz1853]

What an awful experience. I suppose it’s a case of people trusting more the software and computers in front of them than the person and honoring the customer experience. Bad form from LV. I blame this on the resale market and the harm it does for retail and loyal customers. Because SA’s are wary of them and perhaps they pegged you as one.

[@SuperDacob]

Thank you David 🙏🏻💖 it definitely felt really bad for me.

[@hoodrich91]

CTFU 🤣 I would have been scared too. I would have thought sometime stole my identity, especially with the wrong birthday and information on my profile. I also would have wondered if someone else's account information got mixed up with mines.

[@brandon7913]

They need to bring back the better grade of canvas my 2009 duffle canvas is better than what they have today. Mine is thick the new canvas is thin

[@sloftin]

Such a cliffhanger! Oh my goodness! :)

[@maisitag]

I live your eyes 😂 I’ve never realized they were so blue😊

[@SuperDacob]

Thank you Maisita 🥰🙏🏻💖 My eyes are a light green but when I am in the bright sun for several days, the green lightens and can appear blue 😊

[@blufincht1782]

Not a cliffhanger moment!!! Hurry and drop the second video! I’m dying to know what happen

[@Budimichael]

I dont know what happen with your visit, maybe just bad luck. However i can relate somewhat, the culture in LV is a class caste system. They treat you by the amount you spent, mind you, i am shopper of other brands especially Dior. Dior does not behave cocky like the ones in LV. LV sales associate culture is quite toxic… long story…

[@SuperDacob]

Sorry to hear that John. From what you wrote it seems you have not had a good experience at LV. 💖