How to Install the Hive Active Heating, Hub, Receiver, Thermostat & Smart Phone App

[@jiml9062]

Brilliant, I am just having it installed and was thinking 'how does this work', but you have resolved this, great posting

[@kevind7150]

A really good step by step guide, to the hive install and setup.

[@jkeogh12345678]

Such a great video on the Hive. Thank you!

[@AingealNiCinneide]

Very clear and easy to follow. Thank you, you saved my sanity!

[@kjeksklaus7944]

if you dont have a spare socket on your router, buy a network switch. I put all primary devices in to the router and secondary devices in to the network switch, not that it matters.

[@MarkBallardLTDHeatingEngineer]

Sorry don't no.

[@pigsupporter]

Thank you, great video, really helpful.

[@adamabbas4613]

How do you get the thermostat out of Demo mode? I have two thermostats and one of them works fine and the other is stuck in demo mode. I’ve tried to factory reset and reconnect it but still no luck

[@valeriepoole1535]

Hi Mark, I have followed your instructions on installing my hive hub, however it has come up with "Too many hot water zones" and hive only supports one hot water zone per home (dual channel receiver). I'm not sure if I have done something wrong in following instructions as they are a bit different to the ones on your video. I have to contact Hive to find out how to do this.

[@MrBoxershabz]

Same as mine, now say thermostat is offline

[@KeithNunn-y3z]

So helpful. Can you tell me why my thermostat has recently decided to disconnect from the receiver. Does it need replacing?

[@Rossisearle]

Is there a way to keeping the temp on display screen? And not go into saber mode Great video

[@MarkBallardLTDHeatingEngineer]

As far I can tell no. Because it would use up to much battery power.

[@robindavies6164]

I have a Hive thermostat linked to a combi boiler. Noticed in last few days that when I press the knob in the middle, it says receiving above the the knob, displays the actual temp in bottom right-hand corner, then after a few seconds shows 'no signal' below the temp. Something not right here - any suggestions as to what I can do would be welcome. thank you

[@nopescoper360nopescope]

MR, my question is can I have two receiver linked with one HUB? one receiver and thermostat for ground floor underfloor heating and 2nd receiver for 6 hive radiator valves for each bedroom, This to create 2 main central heating zone with the option to run very room invidualy? (7-zone) Also can I have each Hive radiator valve linked with room thermostat or hive radiator valves can be use only by app? Thank you!

[@MarkBallardLTDHeatingEngineer]

You can add 3/4 extra zones at this point in time. Check out this video where I explain how to do that kzbin.info/www/bejne/ZoDWfml3pJKeiaM

[@bitesizeboxing5121]

Thanks for the video. Do you know if I can still pair it without an internet connection ?

[@MarkBallardLTDHeatingEngineer]

You must have a broadband router to connect onto.

[@davidandrew7797]

Great clear video, can you tell me if 2 phones etc can use the same hive , ie my wife switch heating on if she is coming home before me.

[@MarkBallardLTDHeatingEngineer]

Yes you can

[@stevensmith5535]

At 18 mins exactly the boiler showing is the one I have , Is that the way it should be connected ? As I have my receivers L and N double up , and it won't control the heating , however it looks like it is working , but the heating doesn't go up and down , hot water is still working aswell . Have I done it wrong ? Or is there something I'm missing ?

[@MarkBallardLTDHeatingEngineer]

I would like to give you an answer but with out see exactly what you have I can't say.

[@Louloujohnson_]

Such a clear video. If you have a number of properties with Hive in, is it possible to have them all connected to one phone?

[@petercunningham]

Hi - we have an old conventional boiler with a very old nest thermostat which is just used to turn on the heating. I want to upgrade to a Hive thermostat for the heating only. Do you know if I can get the combi hive thermostat to do this rather than the one for the conventional boiler? I am asking as we will probably be upgrading our boiler in the next year so I am thinking we wont have to change our hive if we do. Thanks!

[@samsoji3038]

Hello Mark, First want to thank you for your clear demonstration, I did try to contact the hive company but yo be honest they didn't provide even half of the information you just showed. Super helpful video. Just wanted to ask you, which device is termostat, I mean because I want the termostat to measure the temperature of my living room, if I put the device which you called it termostat, would I'd do the job? Or I should install the receiver in the living room. Sorry if my quastion is confusing, I'm completely unfamiliar with this subject. All I wish is to have my leaving room temperature as the target temperature, so please if you could guide me what should I do ? Many thanks in advance

[@MarkBallardLTDHeatingEngineer]

If you want the living room to be the the controlling room, then yes put the thermostat in the living room. When you living room gets to temperature it will turn all the heating off.

[@djembeboyzach]

I never found the link to the stand. Have you got please

[@denniscronin1112]

Hi Mark I have this system but my thermostat keeps going offline? Works fine for a few days then offline again? Have you come across this before? Thanks

[@MarkBallardLTDHeatingEngineer]

Sorry no. It could be faulty. Keep them all close together see if it looses connection then.

[@davidgreenwood5241]

My boiler is situated in the loft which is about 30 feet away from the router would the system still work

[@jkeogh12345678]

It should as long as there is nothing too thick between them both. Think brick etc.

[@stephenmaskrey6527]

Will this work with condensed gas boiler

[@tonywright60]

Hi,i have everything connected,when the thermostat is showing that the heating is on and the green heating light is illuminated on the receiver,the boiler is not firing up and the heating isnt coming on,hot water is ok,any ideas,thanks

[@bigblueeyes4u]

How do I get the thermostat to connect to the receiver without using the mobile phone app as I don’t want to use it? Also where is your video on showing how to reset please? We are not technical seniors so are really frustrated with trying to get this to work! Sorry if we are a pain we just would like our thermostats to work without having to connect to the internet and all that if at all possible? Thanking you in advance.

[@bigblueeyes4u]

No need to reply I’ve gone to your website and sorted it! Thank you so much for your informative videos. As you say the little card in the hive box is useless!

[@MarieZ-b9h]

Hi.My thermostat was disconnected from the receiver. But I managed to reconnect it, however it’s not pairing with my phone anymore. My phone is still saying the thermostat is off line. Help please. Thank you.

[@patrickshorey6730]

My Hive Thermostat, Hub, Reciver and Booster are all showing green lights and the thermostat is working as the heating comes on as per it's schedule, but the Hive app on my smart phone say they are all off-line with the execption of the hub. I've off loaded the app twice and re-installed it but still have the error saying 'Your thermostat is off-line. I've spoken to Hive customer centre but they tell me the above items are not connecting to the internet, are you or anyone else able to shed some light on the problem.

[@samik5755]

After 23s my app doesn’t show the temperatures so I can change it - what’s happened?? Pls help .

[@Theonestopledshop]

Followed this but does not work. The hub never pairs to anything. Just says offline in the app.

[@MarkBallardLTDHeatingEngineer]

Try factory reset on both units. Check out some of my other video where I explain how to do that

[@salemalnuaimi602]

My app is not connecting to the receiver mate

[@MarkBallardLTDHeatingEngineer]

Hope you got it connected. Try factory reset on both units hub and thermostat. Check out some of my other video where I explain more on that

[@ImtiazMukhtar-et4xr]

Hi mark my mini dual is not connecting

[@MarkBallardLTDHeatingEngineer]

Try factory reset on both units. Check out some of my other video where I explain how to do that

[@giridhart]

Which is better Hive or Drayton?

[@MarkBallardLTDHeatingEngineer]

Hive

[@davidwatkins9555]

My receiver has a red light it's a stand alone

[@MarkBallardLTDHeatingEngineer]

Did you ant that? I explain how to change modes in one of my other videos

[@rizayusefi1165]

Great job and well explained , thanks 👍 overall hive is the most rubbish system when it comes to pairing. It's British gas innovation anyway 👎

[@danieladams7919]

Hive is not fit for purpose