Range Repair - Replacing the Surface Element Terminal Block (Whirlpool Part # 814399)

www.partselect.com/PS389217-Wh... Click here for more information on this part, installation instructions and more.
This particular Surface Element Terminal Block is specific to Whirlpool manufactured brands including Admiral, Estate, Inglis, Kenmore, KitchenAid, Roper, Maytag, Crosley, Jenn-Air, Hardwick, Magic Chef, Amana, Glenwood, and Caloric. To find a surface element terminal block specific to your model, visit www.PartSelect.com.
If your range is having any of these symptoms, then replacing the terminal block could solve your appliance problem.
1) Cooktop element not heating
PartSelect Part Number: PS389217
Whirlpool Part Number: 814399
Tools used for this repair/replacement:
1) Heat Gun
2) Wire Stripper
3) Wire Crimper
4) #2 Square Head Screwdriver OR #2 Philips Screwdriver
Get model-specific repair help from PartSelect.com. Learn how to troubleshoot, diagnose and repair your appliance with user-generated installation instructions, hundreds of step-by-step repair videos, and our Instant Repairman. If you've got an appliance problem, we can help www.partselect.com/Instant-Rep...

[@gavinsimons8022]

I would like to thank you for the great video. You saved me from buying a new stove and your instructions were super easy to follow.

[@DanWebster]

Excellent video. Here is a tip: If you want not to remove the stove from the wall, remove the bottom storage drawer. You will be able to unplug it on many models without having to move it.

[@WayneAMorsey]

How about just shutting off the power breaker and use a volt meter to check it.

[@DanWebster]

@@WayneAMorsey that will work also.

[@jimbow2928]

Thanks bud

[@tenwang7]

Thank you sir, you have done very well showing the troubleshooting in a simple way to understand much better. Please keep it up!

[@DJOslife]

Thank you! I used this and it was much easier than I expected. Saved us money 🙂

[@iliakhodos6286]

Thank you very much. It is very simple, clear and understandable. Thank you

[@deniset3164]

Exactly what I needed to know, thank You!

[@phinehas9662]

Thanks Steve! Great instructor and great video!

[@ronaldiaz2011]

This was a lot of help thank you

[@nwokeakor]

Excellent video. Well demonstrated

[@kennyhx]

Thanks was a lot of help

[@Karlae86]

Thanks got my stove working again.

[@Shire746]

Very useful and informative video 👍👍👍

[@abrahamvaro5482]

Very nice video ,thanks!!!

[@chamainemcdowell4883]

Thanks!!!! Job well done

[@hdadam203]

Thank you 🙏

[@ggardyan]

Thank you 👍

[@ranger5705]

I have replaced my Range's terminals two time, for the big coils, each time the terminals burned again after a couple of months. Initially they looked good to me having good contact (no loose connection).

[@Flowerchild778]

Did you have to replace your stove top?

[@ranger5705]

@@Flowerchild778 I replaced my stove because replacing the coil element was not the solution. It got burned out within weeks.

[@chiptom6461]

I've looked all over the place for those 'clips' that go on the drip pans (aka: drip bowls) to hold the element in the drip pan's notch. Tried to buy drip pans (via Amazon) with those clips but was lied to and ended up with drip pans without the clips. If the only way I can get those clips is to buy drip pans that have them, I will. Any help you can offer to point me in the right direction will be appreciated. Thank you..

[@HaloGTMaster94]

Nice 👍

[@idkyim]

Is there a way to remove the metal receptacle from the black plastic housing?

[@yuliypershman4614]

very nice, short video. Very descriptive.

[@partselect]

Glad you liked it!

[@alvarogarcia7931]

Gracias

[@TramNguyen-xc6rb]

Hi, I can only remove 2 coils element for cleaning but the other 2 get stuck I.e. the coils could not move for me to remove them. Pleas advise .

[@yumis5244]

Most terminal blocks don’t come with twist connectors or shrink wrap, so you need to get those separately or find a supplier that includes them.

[@Flowerchild778]

Thanks for this information.

[@WannabeCanadianDev]

I can almost see myself doing this and not burning down the house.

[@Arrow-vu7xc]

same lol

[@artbykeenan]

Do it matter which wire is connected

[@TheBlues380]

One coil electric burner keeps on going to high (red hot) even at a low setting 2 or 3 low heat setting. Should i replace the Surface Element Terminal Block? The stove is only 5 years old.

[@nperaino]

Sign of a bad Surface Burner Switch or Infinite Burner switch. Watch this kzbin.info/www/bejne/i3S5gZ-qhdisnNU

[@r.t.7925]

Are you allowed to use marettes there according to the electrical code ?

[@wayneessar7489]

Those are ceramic marrettes so they are made for high heat use.

[@dougfrench7815]

Hmm... Bought a brand new receptacle but unfortunately the wires won't clip into the receptacle and stay in place. This means once assembled the coil pushes out the receptacle wires and won't turn on. It actually is a fire danger. So I'm taking the heating coil and receptacle back to the store and see if they can at least get it to seat right. If so then splicing into the old wires for me has been the easy part. It is a great video, hard to imagine anything could go wrong with a simple project like this... but it has.

[@kuttlisdaswordzman]

Why did you cut the wire instead of just releasing them?? Is it likr an old model that doesnt provide that option?

[@gavinsimons8022]

more than likely the parts were either stuck or corroded.

[@FatNebraskaMom]

I have a question....is it safe to extend the wires off to the sides.?i use a double burner griddle to make tortilla almost every day, and the heat of it is melting the terminal block inside the oven. i was going to move the whole terminal block off to the side. any suggestions?

[@partselect]

Hello Sarah, splicing the wire harness to the terminal blocks is risky and you will also lose the integrity of the tabs for the terminal block mounting brackets.

[@FatNebraskaMom]

PartSelect yeah. I got the right wires and new terminal blocks. i am aldo going to drill new holes for the block screws. all thos for tortilla lol. ots not the first stovetop Ive done battle with over the same problem.

[@DanielSantos-jv5me]

your link is missing the "/" after the ".com" not redirecting correctly...

[@partselect]

Daniel, We have corrected the issue, thanks to you! Thank you for letting us know.

[@qifzhang2619]

Hi,sir.Could you please tell me what’s wrong?I replaced the heat element and the terminal block,but it still doesn’t work.Thanks.

[@partselect]

Thanks for your question. If your element is not heating, and you've already replaced the element and terminal block, you may want to try the Surface Burner Switch or Infinite Burner Switch. You can find more troubleshooting help for that symptom here: www.partselect.com/Repair/Range-Stove-Oven/Cooktop-Element-Not-Heating/ If that doesn't help, you can send us the model number of your range, and we may be able to help you further. Good luck with your repair, and don't hesitate to reach out if you're still having trouble!

[@christopherherring6975]

I cleaned the coil probes, bought a new receptacle/terminal, and the coil is still not heating. What next? (Side note, I swapped the coils around on the stovetop and the coil does heat in a different terminal.)

[@gmargate]

Check the infinite switch

[@sajiedabano4081]

Please I have kitchen aid radiant element how to connection with new elements

[@partselect]

Hello, are you looking for information on how to connect the new element? Please provide your model number.

[@artbykeenan]

Do it have a pos and neg

[@wayneessar7489]

Yes but it doesn't matter in this application.

[@Friskee62]

I can't get to the main power, plug or the breaker. If the elements are not turned on there shouldn't be a problem with doing one wire at a time to replace the receptacle?

[@Flowerchild778]

Hope you were just kidding

[@donaldwang3145]

Would have more complete to include testing terminal receptacle then changing it after failing test.

[@butchs2337]

this guy must have already known the terminal block was bad or you would need to test the burner with a meter or exchange the burner with another one you know is working on the stove to make sure the burner is good or bad, there are three items that can be bad, burner, terminal, or the switch

[@demelzapoldark3035]

Music being played on top of an instruction video gets thumbs down from me and many others. Lecturers don't play music while they're teaaching. If it's important enough to teach then let us hear it. That's why we're here. Non USA videos don't feel the need to put music over the person speaking. Not sure what's going on in my country where music has to be everywhere.

[@classickruzer1]

I never noticed the music until you mentioned it... HAA HAA Now I'm gonna watch it again just for the music.............................................................. Yeah, pretty good little tune there..

[@bluemoon9868]

Do not see anything because you did not zoom it. You do fast and that is the bad method to teach people. Do not get me wrong I knew how to it. But I mean your method of teaching people is so bad.

[@wayneessar7489]

Play it back at slower speed using the drop down menu in the upper right of the screen, touch the three dot line and the list will appear.

[@bluemoon9868]

@@wayneessar7489 Got it. Thank you so much.