Samsung purposely knives customer's TV to weasel out of repair

[@slrphotography]

Nice view, too bad you’re 5’8” 🤣

[@rossmanngroup]

5'6"

[@Awksi]

Short King

[@norwegiansmores811]

shawty@@rossmanngroup

[@norwegiansmores811]

figured i'd attention grab for my comment posted about a month ago while i'm here: This is why its not authorized repair. it is BRANDED repair. It is also worth noting this is also what happens when you are labeled a CONSUMER rather than a CUSTOMER, words matter.

[@bkp2419]

I gasped That’s the self love than opens the door of happiness fr

[@kalsvtg5169]

Never leave corporation service reps unattended, even ISP ones that come to "fix" your internet.

[@seismojones]

Can confirm. Had an ISP tech come out. I don't pay for the inside wiring plan because I can do that myself. He checked the box outside said there was a problem with inside wiring and left. I checked the box afterwards and saw he had swapped a couple of wires. I had taken a photo of it earlier so I compared and knew what he did. I swapped them back and suddenly everything was working perfectly.

[@bluefoxtv1566]

Never leave any service person unattended. There are many stories of damage theft from service people.

[@CircuitReborn]

​@@bluefoxtv1566not to mention flat out property theft when your not looking can also occur.

[@SzaboB33]

Yeah, I will watch every tech and repair man and I learned it the hard way. One did not realize that 2 of our gas convector heaters were OBVIOUSLY cracked (in a property I rent and this is the first winter here) and carbon monoxide could have leaked through the cracks. He was certified so I figured I give him authority to do his stuff. I actually called him to clean and check 4 of them. 2 of them were cracked and he did not notice and 2 of them stopped working after 2 weeks because... they were left dirty. Unbelievable.

[@wtimber]

Why I own everything past the cable outside.

[@runningbird501]

Never trust anyone who's financial interest doesn't align with your own until proven true. Dude needs to call the cops and have his Samsung authorised vandal charged.

[@CoryPchajek]

Cops won’t care. lol

[@watamatafoyu]

​@@CoryPchajekThat's like arguing for defunding the police. If they don't care about broken laws, they don't deserve to be cops.

[@CoryPchajek]

@@watamatafoyu I’m not saying that’s how it SHOULD be. That’s just how it IS.

[@BocchiTheBox]

Replace cops with lawyers, and Samsung will care then

[@BillyAu]

​@@CoryPchajekYes, they will say it's a civil matter. 👀

[@madscientist15808]

A few years ago, my grandmothers TV just clicked and turned off. No sign of life from it; not even the standby LED was on. Called the manufacturer and they said that the power supply is dead. When I asked for schematics they told me that they only give them out to their authorized technicians and a new power supply would cost over 250 bucks. I opened the TV and checked the power supply. Found out that one of the four rectifier diodes was shorted and another one only had a voltage drop of 0.2 Volts. Just to be sure I replaced all four diodes and the TV worked again. Finding the problem and repairing it took around an hour, and the diodes were only a few cents. This was six years ago, the TV is still working to this day. But just the fact that she could have been a victim of such a POS like this one makes me so mad. I'm glad that the guy recorded this; those people need to be exposed.

[@absurdengineering]

@EgonFreemanTriacs just like many other simple parts are fungible. Match specs and put it in. Doesn’t need to be the same part #.

[@wlan246]

When dealing with consumer-owned equipment in the field, it doesn't make financial sense for manufacturers to do component-level repair because 1) it doesn't pay; and 2) if the repair fails, or causes more damage, it only increases their liability. They replace parts at the component level that have (presumably) already been tested because they can mark them up, and hold their supplier accountable for any problems that occur. After a manufacturer replaces a component under warranty, _then_ they might repair the damaged component, if they think they'll be able to use it in a future repair.

[@Kx0195]

I also had a TV that wouldn't come out of standby. 2 replacement caps for £2 and 30 mins of my time and it worked for another 5 years. Still have it, if I could be assed no doubt I could fix it again. I bet it has the same issue as you had.

[@wombatillo]

That's because the authorized repair industry is a racket. Companies like LG and Samsung want to keep all the intellectual property to themselves and all the control of the distribution and service chains tightly in their own hands.

[@meckelbu]

Similar to how about a decade ago, my mother had a complete ventilation system (new ductwork etc.) installed in her house during a retrofit, including a rather pricey and large 6000€ heat-capturing HVAC unit since her house was too large for the smaller and more typical consumer units. No more than three years later the intake fan begun to suffer from very noisy bearing failure, and the manufacturer only warranties the fans for two years, so I decided to take a closer look since the replacement fan units (it has quick-replace radial fan units) cost 500€/apiece. After 10€ in SKF bearings and some work with a small gear puller, the fan unit was back in action and still has no issues many years later, not to mention I got to see for the SECOND time a small bearing which simply said "INDONESIA" and nothing else on it as the failed bearing of a fan in an expensive fan unit (the other case was a brand name air heat pump with a badly rattling indoor unit fan, it had the same exact nameless bearing as in my mother's HVAC unit)

[@paparoysworkshop]

That repair man needs to be criminally charged for vandalism and fraud.

[@Crimsonak]

Honestly, yes, but it's tip of the iceberg. You're making a mistake if that's where you stop. Someone probably ordered him to do shit like this, someone maybe incentivised him to do shit like this. He's the last rung in a corrupt ladder. If anything, he's weirdly the least culpable in all this, and that's a high bar, considering how culpable he actually is.

[@paparoysworkshop]

@@Crimsonak Yes, I think you're right.

[@moze_-]

Sure, but there is zero shot that dude would've done that if his boss/manager didn't tell him to. I bet if you keep following that line, it makes it pretty fucking high up the chain of command.

[@AmazedBunion]

@@moze_- imagine using that as an excuse to do this. if my boss instructed me to do something like this i'd ask for it in writing. no chance they would do it but either way, no chance i'd even consider doing this shit cause "my boss told me to" the guy in the video doing this is a bad person and deserve his name publicly shamed. protecting these scumbags needs to end. public shaming needs to come back.

[@xSonicspeedx]

Honestly what is the repairman’s incentive to slash the tv when he is already out there spending time? I agree that he likely was ordered to do stuff like this.

[@DumpTruckCentral]

I once had an ‘authorized Samsung repair tech’ come look at a washer that was vibrating uncontrollably. Tech didn’t even open the machine. He turned it on empty saw that it wasn’t vibrating. Charged me $300 for the visit And left. I opened the machine myself. Turns out the issue was a just busted counterweight. Which explains why it vibrated only when it had laundry in it. Fixed it myself and had Samsung refund me my $$. I had to fight with Samsung to get my money back. Which included taking photos of the busted counterweight. And videos of it vibrating under load. I was prepared and Samsung had no choice but refund me. Moral of the story: don’t let authorized techs in your home unsupervised. Better yet, setup a camera before they arrive like the customer in this video did.

[@rudiruttger]

that also shows why simple repairs need to remain within the ability of the consumer to undertake

[@DumpTruckCentral]

100%

[@hubertnnn]

The issue here is that you probably wasted more money (mostly in form of time) to fight them and to make all those pictures and videos than you got from the refund.

[@orppranator5230]

@@rudiruttgerNot just simple, but the replacement components and schematics should be available so that ALL repairs can potentially be fixed by the customer.

[@DoroNijimaru]

disgusting how his method auto-kills any stationed cameras reliant on a constant power supply. you might think you're safe & then the completely innocuous "can you restart your breaker" that would make you seem like a paranoid weirdo to resist. downright nefarious. watch your drink around him.

[@njp4340]

If he got caught doing it once, he probably did it a lot more than once.

[@orijimi]

I suspect he just had it out for this guy.

[@bzibubabbzibubab420]

Lol ain't no way 😂​@@orijimi

[@Hassan-zw9tb]

@@bzibubabbzibubab420 if you watch his video you will hear that this is the technicians third visit. I think he just didnt like the guy

[@blacklistdreviews]

Probably company policy

[@delos2279]

@@blacklistdreviews That's not the takeaway. Companies are greedy but not stupid when it comes to something that's blatantly illegal. Even Louis gives context on why he did it after talking to the person who took the video (the tech wanted to go home rather than wait for a part delivery) so this is just petty crime from that technician to end his day earlier. The actual scam is the 'authorized' technicians system itself. Samsung, just like Apple, wants happy customers, BUT they want them overpaying and using only company-parts when their products need repair. The takeaway is that 'authorized'/'licensed' technicians for these companies are not better. They just cost a lot more more. Independent repair companies can do just as good a job for much less because the corpos don't take a cut.

[@Surannhealz]

I had an LG monitor that the board went out on during COVID. I took it to an authorized repair shop and it sat for 3 months and when I asked them they said they couldn’t fix it and board was no longer manufactured. I took it to a 1 man hole in the wall repair shop and the dude said give me 30 minutes, desoldered a component off some random board sitting on his shelves and soldered the component on to my monitor. Turned right on. It was insane…borderline magic.

[@Justgreen89925]

Board level repair is amazing if you know your stuff!

[@rodiculous9464]

Yeah but now you're dealing with a non standard jury rigging that no one besides that repairman can service. If it's the difference between being out a TV and not, then it's better, but it's optimal to have it repaired with standardized parts

[@gunsnwater2668]

​@rodiculous9464 foolish statement. Component replacement is not circuit redesign. Read a book if your able to.

[@timbradwell3205]

Why does Amazon only send out Korean repairmen. Had to call on two different Samsung appliance both times they sent a Samsung truck a Korean dude got out pulled a lap top and said he could not understand why they sent him ..first guy said it was a compressor r on fridge but he didn't fix that and it was on back order other was a washer same speel different Korean dude part on back order for months had to replace both

[@warrensteel9954]

​@@timbradwell3205isn't Samsung a Korean company?

[@banggugyangu]

Louis, please never stop doing what you do. Such an incredible and important service to humanity.

[@pintaco4299]

Samsung dealer here. Since 08. Samsung used to use local repair shops for their tvs, never had any problems with them. A few years ago they started using asurion for everything and it all went to crap, getting one fixed will take a few dozen phone calls...not an exaggeration the last tv took 32 calls to get replaced and they never even showed up. Samsung ended up refunding my client 13k for his flagship 85" 8k tv. Days and days of calls and emails for a simple fix that never happened.

[@ohger1]

Yep. I stopped doing warranty work when the OEMs cut the pay scale by 50% or more. They started using "trunk monkeys" - non-licensed "technicians" who were shipped a box of boards and told what to change. If it was a wiring issue or if the new board was bad or the wrong software version, the "technician" wouldn't have a clue. If the box O' boards didn't fix it, the OEM would replace the TV.

[@InstabilityControl]

It’s sad that almost every consumer oriented industry does this now

[@graphicd00d75]

I have a huge dislike for asurion! Every time I work on a customer's phone for a simple screen swap and something else happens like a bootloop, I ask them if it has been worked on before. 9 times out of 10, they tell me they bought it used from asurion. Asurion is utter trash!

[@Electrowave]

@@InstabilityControl The problem is that those who started it got away with it.

[@TriWaZe]

Sounds about right. We are going backwards as a society at this pt

[@mason6300]

Forget suing, that's criminal property damage. He can call the police and have this guy arrested.

[@SpeedyJuiceMan]

Why not do both?

[@janebrown3587]

I like that! ❤👍

[@gabakusa]

he wont get arrested, they will tell you it is a civil case i rent my car with HIRE CAR it is like TURO, and the customer stole my car and the police told me they cant do anything because i gave him the key all i can do is to take him to court

[@RanFranklin]

dirty foreigner probably is here illegally.

[@lthead]

The fact that he even had the box cutter in his pocket leads me to believe he's done this plenty of times.

[@saywhat7414]

Thank you so much for covering this. I loved the video and your way of telling the story. When you reached out asking to use the video, I was not aware of the history between you and Samsung (I have seen a video or 2 in the past, but they were about Amazon). Going back and watching your other videos, I am rethinking my stance of defending them like I have been the past few weeks. While I do have a lot of Samsung products, and I feel they are good quality for the most part...the other things they do, I am not ok with. It is pretty frustrating to learn that a company I respected, might not be so respectable after all. When my reddit post got deleted, I was devastated. The post was at 1.5 million views (after only 2 days) and had 500+ comments that I spent hours responding to. There was a lot of good, important discussion in there that is now gone (or is it gone? people are still commenting within the post)...but this video makes up for it (Streisand effect FTW). Funny enough, the post I made on the official Samsung reddit (r/samsung) is still there, because I was not allowed to upload the clip that I put in the other post, all I could do was explain the story and put a link to my youtube, so Samsung can't have reddit delete that one...its beautiful irony. Anyway, there are a few things I want to add to the story so hopefully this gets pinned. I'm not gonna go over stuff I covered in my video, you will have to watch that if you want all the details leading up to "THE CUT"...Here is what happened after: When I contacted Samsung (CEOs office) back on November 20th to inform them of the situation, I gave them the video, and told them I was going to release it on New Years day, so they should prepare for any backlash from it. I could have released it before Black Friday and maybe messed up their sales (if it went viral fast, which it could have), but I choose not to. They called me a week later, I spoke to someone named Christian in the CEOs office. He apologized, told me the guy was fired, said all the top brass watched the video and were appalled by it. He had the Service Center send me a new TV within a week (with free setup and takedown of the old one) and that was that, never heard from them again. Fast forward to yesterday (Feb 7th)...and I get a call from Samsung at 2:40pm. Funny enough, just 10 minutes before at 2:30pm, my reddit post was removed... The caller was Nick Webert, senior director of Care Field Service Operations. One of the first things out of his mouth was "I just saw your video the other day"...yeah right, there is no way he didn't see it 2 months ago, everyone at Samsung was probably talking about it. Anyway, we talked for 1 hour, he said they are going back through the technicians history, and calling all past costumers to see if they experienced any issues with him (great news). He then offered me a choice from the Samsung catalog as a "gift" because of what I went through (why not do that 2 months ago?), so I chose a Washer & Dryer that stack, and he agreed and promised to hook me up. From time to time during the conversation, he would switch into a different speech pattern, like he was reading a script that he didn't have time to rehearse. After telling me about the gift, he says says: "You know, this whole process really saddens me, and I know that the video is out there, is there any way, and btw, this is not in lieu of the gift, but is there any way you maybe could possibly pull that video down so we don't have that Samsung Care emblem and persons face on it that we are suppose to be protecting from PII, Personal Identification Independence. We are suppose to be protecting them, and the video shows his face and his badge." Honestly, I can't help but feel bad for the guy, because he obviously has a lot of pressure being put on him to fix this situation, but it is too late for that. They should have tried that 2 months ago, not that it would have done any good. He should be doing damage control, not cover up. Get in front and say "Look this happened, we trusted our employee and he betrayed us"...don't have reddit posts deleted, and definitely don't ask the victim to remove the video showing how he was victimized (TBH, I do not feel like a victim thanks to that video). Last thing...I want to explain how I was gullible enough to fall for the circuit breaker trick: When I called them about the problem, they asked me to unplug everything that was connected to the TV, so I unplugged everything (about 8 things between 2 surge protectors). When he asked me to flip the breaker, I thought about that, and thought to myself "Ok that is easier than unplugging everything"...If I had cameras around the room, he probably would have waited for the power to go out, so it wasn't only to distract me, but to cut the cameras off if there were any....so yeah, that is all. Thanks again Rossmann.

[@rossmanngroup]

Thanks for taking my call

[@khatdubell]

There is a difference between loyalty and servitude. I own a lot of samsung things. They _do_ make great products, and i will probably continue to purchase samsung things. But you won't catch me defending them.

[@OVAngryE]

Ok I have to ask I am not sure you will see a comment on your video and I need to know. I watched the full video on your channel and at the end there was a strange commercial for T-Shirts? Have you sold any?

[@fredfred2363]

Dude, everything you did was honest and right.

[@KrazyKrafter]

Thank you for sharing your story with us, glad to hear they replaced your tv at no charge.

[@Alex_Shishkin_1962]

Had a Samsung 50" TV click and die, just 3 months after factory warranty expired. Took it apart, found a blown chip on the main board. Chip's surface was completely destroyed, so I couldn't read the make and model off it. Called Samsung and was told 'we do not provide our products' schematics to anybody but our authorized repair centers'. Looked up estimated repair cost from such a center, it turned out to be comparable to the price of a new TV. Found a used main board on *bay, bought it for about $200, plugged it in. My TV is still perfectly functional, 6 years after this repair. Read the chip's data off the new used :-) board, looked it up on *bay. It is an Infineon chip, the price is... 39 cents. Yes, I know, my main board might have sustained more damage from the blowout than just the visibly destroyed chip. But Samsung made sure I couldn't diagnose it. Unfortunately, Samsung is not at all unique in being unethical in this way. This is a rule, not an exception.

[@cheeeeezewizzz]

Of course. Businesses with investors are bound by law to optimize profits in any way possible to optimize return for those investors. It would be borderline illegal for them to not try and stiff you.

[@McVaio]

You mean eBay?

[@Alex_Shishkin_1962]

@@McVaio Was it not evident enough? 🙂

[@SangoProductions213]

@@Alex_Shishkin_1962 I think the question being asked is "Why?"

[@scrittle]

@@McVaio Woah there buddy, you might get shadowbanned for saying that!

[@Ozaryk]

Never a reason to flip the breaker. Unplugging the TV will do the exact same thing. I'm glad that person recorded the incident because it shows one of the ways on how they try to get you to do things so they can control the situation.

[@dimitrijekrstic7567]

​@@Demotricusluckily

[@juho8371]

@@Demotricus some cctv systems are just hooked up to the grid and don't have any backup batteries. But still I don't think this guy would have risked it if he saw an actual cctv camera (which he was clearly looking for at 0:18)

[@leonro]

​@@juho8371That's not a proper solution, because he could try to position himself such that he will not be seen on the camera. It's impossible in theft cases to not be seen, but when we're talking about subtle damage to the property, it's quite easy to do it covertly even with cameras around. Trust me, I did a lot of dumb things back in school and we had security cameras everywhere.

[@JaredJanhsen]

@@AndrewW2015 Unless your cameras are Power over ethernet and the switch is on a different circuit from the TV.

[@tejay9416]

​@@Demotricus some cameras work off WiFi if the correct breakers would shut off it would shut the camera down

[@Marinealver]

We are denied the Right to Repair, while they take the Liberty of Sabotage.

[@WrecktifiedUSBB]

Look into Samsung's role in South Korea. They are basically the corporate yakuza.

[@ronniepirtlejr2606]

What a snake! I would file criminal charges against him, the company & sue the crap out of them!

[@yolyrom7233]

Absolutely

[@drzoidberg71]

unfortunately suing is VERY expensive for not much gain, and these companies know it. They literally do this stuff because the odds of them being sued are low, and even if they are, it is still pennies to their bottom line.

[@Shreddittrading]

​@@drzoidberg71 Plenty of lawyers who will take an open and shut case like this pro bono and sue for court costs and attorney fees as well.

[@wrathfirex]

Kevin hart taking down notes listening intently on being short

[@IAMyourTrueGOD]

@@drzoidberg71Cost to file is usually around 60 dollars, and cost to serve is usually around 100 dollars. If someone has evidence in hand, research, and prepare they should be able to effectively represent themselves. Many people have represented themselves, and have done a better job than an lawyer. Most lawyers, and judges aren’t worth the paper their credentials are printed on.

[@bikkiikun]

That's not just criminal fraud, that's Felony Destruction of Property. We're talking about actual Prison Time.

[@TheChodax]

Good, he needs it and it won't be the first time as he's very slick.

[@EmilePesky-n1v]

​@@TheChodax you can bet this guy's boss thinks he's great and his KPIs are excellent

[@SlinkyD]

Gotta hit dem numbas ​@@EmilePesky-n1v The world will fall apart without constant improvement of the bottom line.

[@Grievous-]

No one is going to prison for scratching a TV. He'll be made to pay for the damage and will most likely lose his job.

[@Dan_Tactics]

​@@Grievous-that's not a scratch, that's a slice into the screen. They can't just take that little section apart and fix it. They have to replace the entire screen.

[@ContagiousRepublic]

There needs to be an investigation on other customers affected by that "repairman".

[@nicejungle]

yeah, it's obvious it's not its first time he's damaging TV

[@wundo9372]

Exactly if he’s done it once, he’s done it before or 100x before! We don’t know🤷🏻‍♂️

[@Sopel997]

Samsung already said they investigated it, it's fine /s

[@grasstreefarmer]

You still don't get it. Its not about the single repair man. The company screws these people over by doing things like not paying for their time if they have to wait or forcing them to do overtime instead of just coming back the next morning. They create incentives for all the repair techs to deny repairs based on damage because it will cost them time or money, not the company. They often get paid fixed amounts to do repairs no matter how long it will take.

[@my3dviews]

@@grasstreefarmer Then that repair guy shouldn't work for them. That's no excuse for destroying the guy's TV. If your company has bad working conditions, quit and find a better job. I used to do repairs, by the way.

[@Arun_George]

You have no idea how valuable your videos are to people ALL OVER THE WORLD!

[@petyrbaelish007]

Sure he does, hes making dough with this channel.

[@MoiraWillenov]

@@petyrbaelish007 Go away.

[@petyrbaelish007]

@@MoiraWillenov you first

[@JimLambier]

About 25 years ago, I bought a Samsung TV. It was a monstrously big CRT version. After a couple of months, it died and Samsung sent out a service rep to fix it. Since it weighed 200lbs, the repair was done a my house and it was dismantled in my living room. Part way through he repair, the tech announced that he would need a part and was going back to he shop to get the part and would be back shortly. For over 6 weeks, I waited with TV parts spread in a corner of my living room. Dozens of calls to Samsung proved that they didn't care.

[@Roadent1241]

Haha, sounds like the three sets of guys who came to look at our central heating over the last year and a half. We've just got it fixed by someone professional who's not British Gas because they were useless. One of the groups left one of their guys here like he was ensurance (I'm making that a word) of their return while they went shopping. They returned to pick him up and said they'll call us. August 2022. Used crappy little space heaters that winter to help not freeze. I'm just happy we've had heating since Christmas 2023. Why are professionals(???) like this?

[@KiEuKiTo]

I spent about $2K on brand new Samsung monitors & they all had problems. And Samsung was completely useless. They wouldn't even respond to most attempts to contact them. Never getting a Samsung monitor or TV again. I still trust their phones, but that's it.

[@Retarded229]

I used to be the only factory authorized service provider in Lexington Kentucky who repaired Samsung appliances under warranty and Samsung is the worst, it wasn’t too bad until they changed regional service mangers and tried to scam me. Now they have nobody to service their junk in Lexington under warranty and almost nobody else will work on them out of warranty either.

[@Jake-bk4wh]

@@KiEuKiToI wouldn’t trust their phones, it runs on google. Stay as far away from google as u can.

[@JesusChrist_IsTruth-LoveForALL]

​@@Jake-bk4wh Doesn't almost every phone run on Google? Which phone do you use?

[@bobweiram6321]

When my microwave started billowing smoke from its vents during operation, I called Samsung to alert them about it. After several arguments over the phone, they sent a service technician who witnessed and documented it. Their main office called him and said they couldn't repair it since the warranty expired a month earlier. I was offered me $100, but refused it out of disgust. I was shocked by their lack of concern for a potentially life threatening product. I later learned there were numerous reports filed about their microwaves catching fire and leading to property damages and injuries. There was also a recall of a model which looked identical to mine, but had a different model number. All I could do was file a report with my state consumer protection division and the federal consumer product safety commission.

[@leonro]

Dude, I hope you never used that microwave again. That's a serious risk factor!

[@daplebdatisplebby]

Make no mistake, that is a representation of samsung customer handling, not the odd.

[@Underestimated37]

See if you were in Australia you could have had it replaced, our laws give protections saying that even if a warranty expires there’s an expected life of a product that is inviolable, and if it fails too early they are expected to repair or replace the product. The example they usually give is a fridge, they expect 10 years from that minimum.

[@thomasashton5555]

Tf you spending more than 100 on a microwave for? Useless things

[@EggEnjoyer]

@@thomasashton5555A hanging microwave that sits above your stove is gonna cost you more than $100. So if you simply want to make the most of your living space and not take up counter space, it’ll cost you a bit more

[@MistrX44444]

I spilled a tiny bit of water on the keyboard of my mcbook error and it wrecked my wireless. Genius said the parts would be $500 and labor would be $500, no warranty. I put it on a shelf and bought a new one. A couple of years later I stumbled upon you repairing macs on u tube, called your office and spoke with a nice man who told me it would be $273 with a 3 or 4 month warranty. It is still working like a champ 3 years later. Thank you! Paul Trautman.

[@BansheeN0rn]

That guy just wanted 500 bucks from you

[@Rocksy7]

the biggest issue is stupidity especially you being stupid Doing the wrong thing a SECOND time. going back and buying a new mac. this is why they get away with it lol

[@garegos7184]

u did everything right besides buying a new mac after this I would never touch an apple product again

[@yoloswaggins1579]

Imagine buying a new macbook after you got ripped off on your first one... Consoooomer

[@realtsarbomba]

1st mistake was that you bought an Apple, 2nd was that you bought another. I spilled a glass of red wine all over my asus laptop, I switched it off, took out the battery, wiped the laptop dry and clean, let insides to dry out and lastly I wiped the insides with isopropyl alcohol and everything worked like a charm.

[@233kosta]

Could have just told the customer "I see the problem, I'll be back tomorrow with the part I need.". 99% of people would be perfectly happy with that.

[@Kune35]

You're saying only 1% of people would be annoyed they had to take the afternoon/day off work for the scheduled service visit and wouldn't be available the next day?

[@leonro]

​@@Kune35I'm pretty sure that same 1% and most of the other 99% would be even more annoyed when the dude denies their warranty due to a scratch that they had never seen before.

[@SomeoneBloodyRandom]

@@Kune35”Ok sir, if tomorrow doesn’t suit you, which day would you like us to return to compete the repair?”

[@Gatorade69]

​​@@Kune35If a electronic device is broken I don't expect it to be fixed that day. Someone needs to diagnose the problem first and if it requires a part that can take a bit, especially if it has to be ordered.

[@PeterTrimboli]

Guarantee it goes deeper than him just wanting to go home I'm willing to bet he does that all the time either because he always wants easy jobs or because he or someone makes more money the less time they spend at people's houses so he's pushed to be faster.

[@trustworthydan]

Im not into electronics repair, but i have learned to repair small appliances, dishwashers, clothes washers, dryers, stoves, etc. why did i learn? Whirlpool dishwasher almost caught on fire because of a faulty latch. Called a repair company to come check it out. Paid the dude $50 to come out, he says he has no idea whats up. Dishwasher already didnt work, so i just started tearing it down, sure enough the plug interface for the latch sensor was melted. Bought a new wireing harness $100 and told that company to get fucked, it worked as far as i know to this day (we got a new one). "Authorized repair people" dont always know what theyre doing, dont be a victim.

[@shinyrayquaza9]

I think the issue is more they need to admit they don't know and not scam. Not everyone will have seen a thing before and some repairs on anything can be like what doctors have to do, look for symptoms and make an educated guess

[@iCthe4]

No actually that’s true, they can be super Cluelessly, sometimes you just have to investigate yourself.

[@arconeagain]

A lot of techs are not interested, not going to bother with certain jobs. In saying that, this kind of work has been made easy with the aid of the internet. You can search a fault with a particular model and it can narrow it down to a single component out of thousands. Previously, techs would have various pages with manufacturer's post releases on known faults and revisions... if they were lucky.

[@AllDogsAreGoodDogs]

Maybe that's why Whirlpool is tanking / dead.

[@shekharmoona544]

I just googled this Samsung repair situation and not one mainstream media outlet has covered it. Where is inside edition at the minimum.

[@dlsisson1970]

Mainstream media is just propaganda for corporations. Very few actual journalists left.

[@juanwick730]

Inside Edition is too busy running Samsung ads.

[@Erekose2023]

Amny years ago (I hate to say, but actually.. decades.. feeling old), I had a rental TV (package including main TV, small semi-remote tv and VCR) from a company called GRANADA. The main TV developed a fault, picture rolling slowley despite trying to adjust the fine controls at the back. Bl;oke was at the door within 2 hours of my call. He had the back off the TV, and quickly identified a dodgy capacitor and replaced it, Then did some testing, and even resolved another minor issue which just cropped up at random tiems. During all this, he explained what the main issue actually was, and how the capacitor in question was causing the roll. He was friendl;y, courteous and informative. I know there are still people like that around today (as this channel and others similiar demonstrate), but sometimes it feels like this is a dying breed of repair man

[@bluedistortions]

It's also a dying breed of products. That was when it was cheap and easy to repair. It was profitable to do so. Nowadays, things are built to be disposable. The authorized tech is probably getting paid $60 for that call, and he doesn't want to take the whole TV back to the shop, replace the screen, take it back to the customer.. he's losing money on gas alone. The system is setup to screw the customer. Btw: I'm not saying what he did is justifiable. Not at all. Lock him up with criminal charges. I'm just saying, the "authorized" repair industry is dead. They have no incentive to repair.

[@simonspacek3670]

@@bluedistortions I think that part of the problem is lack of... how to call it... company pride? Companies used to be proud to show that their products still work after many years, now they want to show the newest, coolest thing. Sure, there are exceptions (but not in electronics I'm afraid).

[@sunshineflyer]

Oh, Granada … I remember the stories about them! Worse than a gym membership to get out of.

[@TryssemTavern]

@@simonspacek3670 You are correct. Things used to be built to last. However... those things were passed down, rather then people buying new ones. So companies had to intentionally design their products to break so people would have to continue to buy their product. It's not about having a good product anymore. It's about maximizing profits.

[@toolbaggers]

Your story might be the reason nobody has a Granada TV!!

[@MicroMyco]

You should show this video in a congressional hearing on consumer repair rights legislation, along with your very convincing reasoning on the incentive structures.

[@comosaycomosah]

this

[@mattb9664]

Definitely needs to go into the highlight reel if there is a plan for doing the hearing.

[@Eric-xj4qj]

lol, congress.

[@terenceclapper]

As an authorized TV repair agent this absolutely disgusts me and puts shame on all of us in the field.

[@notcorrect]

It's unfortunate for the good service people. I have so much anxiety when a service person comes to my house because of this kind of stuff. I just need to watch everything they do.

[@big_bird8597]

aye yo man can you fix my tv on the low for me

[@robertthabassist]

Get fucked do it unauthorized

[@Kipah]

@@big_bird8597 Absolutely, just shut off the breaker real quick.

[@thatguyalex2835]

Agreed. There are always bad apples though. But this action by the Samsung rep guy was uncalled for. For me, I am not a smart TV owner here (my TV is a 43 inch LG 43UN700B monitor connected to a Roku and DVD player via HDMI, so it acts as a dumb TV). Thank you for being a good repair agent, fellow. :)

[@jamesbrown4092]

A few years back, a friend of mine wanted to sell his Cadillac, but he couldn't because the Cue screen was cracked and non-operational. All the places he called quoted him $1,200-$1,300 because they would have to replace the entire module. I found a place online that sold just the Cue screens. He was able to have one delivered to his house for about $125, and it only took me about a half hour to install it and get it working - helped by the fact that the place that sold them had step-by-step instructional videos. Just another example of how the 'unauthorized' repair places can outshine the 'certified' places.

[@noturfather1106]

I burned up the head and piston on a stihl chainsaw and it wouldve been 600 or so just for oem parts without the cost of installation, i got non oem parts for 115 and a week later did it myself in 30 minutes.

[@alexcuevas5633]

Well if the screen was not working it should just need a screen replacement right?

[@jamesbrown4092]

@@alexcuevas5633 If logic and sanity prevailed, then yes. But they were like, "We're General Motors. We don't DO that!"

[@SUPRAMIKE18]

I had a similar situation once, a local shop near me charges by car model and not the actual part, my car (1988 Toyota Supra) needed a thermostat, i asked the guy how much for a thermostat for an 88 Supra and they told me $60, had a budy go in a couple days later and ask about a thermostat for an 88 Camry (its literaly the same part) and it was $20 😂

[@Astraeus..]

@@SUPRAMIKE18 I had a similar experience before with a Honda Prelude, where various parts from an Accord were like 1/2 the price for the exact same part. Kinda bullshit that they can pull that sort of nonsense on so many people without any real consequences.

[@speaklifegardenhomesteadpe8783]

As a tech who's done in home TV repair.. Last tool I'm randomly walking around with to diagnose your TV...is a box cutter. Also, my day i is your day if I'm working for you. I take a project completion pay, rarely hourly because I'm dedicated to making you happy no matter how long it takes me. This guy's abhorrent.

[@Egon.Sorensen]

I'm a radio mechanic trained at Bang & Olufsen HQ in Denmark - this behaviour would have been grounds for termination immediately. I have spent days on locating and fixing periodic faults in a unit, never heard a word about I had to hurry and do a 'questionable' job. Shame on Samsung - They should really be called Shamsung, a more fitting name it turns out.

[@animejanai4657]

@@Egon.Sorensen Korean culture after their Korean War resulted in a ruthlessly efficient society. I wonder how much of that older culture permeated to modern times. It seems that some of that "too bad for you" attitude from those times has survived at Samsung.

[@desenagrator]

Saw this on reddit when it was posted. Glad you're covering it!

[@XxTWMLxX]

Reddit removed the post. Says [post has been removed by Reddit] in the title and body of the post... All the comments are still there though.

[@alexs2778]

Did Samsung threw some cash OR threats their way? Knowing them probably later@@XxTWMLxX

[@desenagrator]

@@XxTWMLxX Yep, just saw a comment where he said Samsung got reddit to remove it. Absolute slimy, shady company.

[@Zorklis]

​@@desenagrator If Samsung really did have it so Reddit removes it, surely Reddit would be part of this fraud/damages case since it was removed to not spread awareness of this malice Samsung does to weasel out of repair

[@richardjames3356]

@@desenagrator Which one? Samsung or Reddit?

[@kylewinder2221]

my personal opinion is manufactures can be a good option for repairs and warranty but nothing is better then when you find a great repair technician. took me years to find a auto mechanic that i trust outside of dealerships. but now i exclusively use him and suggest him to any family and friends. his business is 100% advertised by word of mouth and he is so busy he could stop taking in cars and still have work for a month. thats what hard work and integrity gets you.

[@thomasparsons9866]

I’m just an employee at a fast food place that uses a Hobart washer. It broke about 6 months ago. The contractor kept canceling the work order and in the system it said it was fixed. When they finally accepted it after some strong messages, they somehow made it worse after 5 hours and tried to get the manager to sign off on it, not saying they’ll be back or anything. Then when they back again to finally fix it, it turned out it was actually still broken. A year ago the same contractor told us a screw was impossible to replace/fix for a separate issue, it was signed off and he left after just looking at it and doing nothing. I took another closer look, used a couple of wrenches to pry it off, then used a descaler we had in store and completely fixed the issue.

[@NerdSnipingBatman]

Contractors are the worst. I was getting internet installed and literally it took 2 months for someone to finally actually come out here and run a cable from the street to my unit. 6 appointments where either nobody showed up, or passed the buck to the next guy. Yet they mark in the system that it's "completed". What is it with contractors being so incredibly lazy?

[@hrdcpy]

I'd like to think it's because they are really depressed and not malicious.

[@OddZodd]

​@@NerdSnipingBatmanEffort < Money They get paid regardless, so why choose to do a 'difficult' job

[@RyanCWilliams]

Back when I worked in the service industry Hobart did publish repair manuals online. I have no idea if they still do that but having repair manuals available allowed me as the unskilled maintenance guy to repair our equipment with minimal downtime. If I needed a part I could give a manager the part number from the manual and tell them were to order it from. Often times I would have the machine repaired before the technician scheduled a service appointment.

[@allenlake8536]

So I gotta say you made some good points I’d never thought of. I have a 75’’ Samsung that the screen went black on, and because of your video I’m going to find a local unauthorized guy come look at it. Thanks sir, I hope I have a good experience

[@LogicReazon]

I’m a handyman and home repair specialist. Own my own company in this industry. You are correct: We have to hold ourselves to a higher standard in all aspects of work. Some people complain about that. But I like having that standard over me and my company. The integrity of my company is one of the best selling points for our service.

[@FreeRadicals305]

On the lighter side, I bought a Samsung TV 2 yrs. ago and it disconnected from the internet every time it was turned off. I did their recommended song and dance that brought a repairman out to fix. After he looked it over, he said he could fix it, that he had a new motherboard but he'd recommend just taking it back to Costco (it's brand new). I did, new one worked perfectly. Incidentally, I told him I fixed my prior Samsung's strobing issue myself, by watching a KZbin video. He was not pleased : )

[@scrittle]

He had a corporate mandate to follow and its agenda to suit. "A customer exercising his freedom of repair? Can't have that"

[@toolbaggers]

@@scrittle What do you think Costco does with the old TV? It would have been cheaper for Samsung for the TV to be repaired.

[@ohger1]

Odd. Auto disconnect from the wifi is easy - swap out the main if a firmware upgrade doesn't fix it - although a service menu reset fixes about half of them.. I've done dozens of those.. Yeah, the strobing was just cutting a wire jumper

[@TesterBoy]

Louis is better than any stand up comedian because he is not just funny. He is both funny AND very informative.😊

[@JustPeasant]

My 11 year old LG fritzed. Every single authorised LG technician shop told me to scuttle it. "It's an old device, there's no spare parts for it. It CANNOT be repaired. The TV's a write off." I take it to renowned INDEPENDENT electrician shop. Three day later, TV is back and is working fine ever since🖖

[@somsokca7836]

11 years product, of course authorized would not be able to fix it. They no longer have in production part to replace. Independent, especially renowned one can have all kind of broken board to gut for replacement part so they can fix almost anything.

[@toolbaggers]

So how much did you pay to get it repaired? $200 when you could get a new TV for $300? Obviously not the top of the line but something that would be better than an 11 year old TV.

[@tqlla]

Unless that TV has sentimental value, you should have just bought a new one. You can find old flat screen TVs at goodwill for $20.

[@JustPeasant]

$79,95. Sadly, thrift stores are rare outside of the USA☹️

[@Stefan-]

11 years is quite a bit of time on a modern TV, personally as a professional repair tech in electronics im not sure if i would bother repairing it for myself even which would probably cost a fraction of the cost you paid. That said, my current TV is 16 years old and is my first flat screen tv (Samsung LCD with CCFL backlight) and it still works fine, i did change a few capacitors myself pretty early on after the warranty period was over since i had some problems with it restarting but if it breaks now its highly likely to be headed for the bin since the tv tech has evolved hugely since 2008. Its still acceptable for use so i might certainly use it until it breaks though. In general i use things for a very long time and often repair them.

[@tuomasklemola]

Tipped this video to majority of my country's newspapers to get Samsung well deserved publicity for this.

[@budgetmerch]

I bet that TV owner felt absurd setting up a hidden camera but boy, I'm so glad he did. What a horrible thing to do to a customer. I'm not at the end of this video yet but I hope this man was properly compensated. WOW! Incredible.

[@TylerRayPittman]

He was respectful AF to the tech too

[@jdmjesus6103]

Samsung? Compensate? You must be new here.

[@bunyaadi]

The guarantee is more of an afterthought these days.

[@leonro]

So far the only compensation Samsung has given is to get his video taken down. But hopefully they'll be forced to give a humane response to this, either by a higher up once this makes enough waves, or by the authorities.

[@custos3249]

No joke. Simply having a second pair of eyes on your side makes a hell of a difference. Had a landlord who loved to harass me change his tune pretty quick when I had a friend swing by every time there was some new "emergency" allowing him to crawl around my place.

[@zardoz2627]

This act of malicious vandalism and fraud fills me with rage. There would be violence. Then a huge lawsuit after getting out of jail.

[@MonkeyJedi99]

Technician? No, officer, I never saw a technician. Well, not since he parked his vehicle in my driveway and walked thataway...

[@Gabriel87100]

Not only a lawsuit needs to happen against Samsung and this guy, but youtube channels should follow every development of the lawsuit to make sure to report if Samsung buys their way into innocence.

[@nonnon8390]

I quit being a Samsung Tech in 2012. Company would rather sell customer new TV than fix their old one. Truly sad.

[@scrittle]

Should be a sign of the TVs' low cost but we damn well know every tv manufacturer does this.

[@georgerafa5041]

Well of course they WANT TO

[@LPgmxDan]

I have a sync master monitor that still rocks after more thenca decade

[@xKongou]

​@scrittle tbf not everyone. Bought a hisense tv panel hat some lines after some months, and hisense just refunded my money. (~650€ = $700) first they wanted a tech to check/repair but after the pictures they just refunded ^^

[@LPgmxDan]

@@xKongou maybe it also differs by country

[@AlgorithmMockery]

Never bought any tech without a guaranteed replacement plan. It’s in their best interests to do a repair or I get a free upgrade 😂

[@Studio23Media]

That customer needs to call the cops. We MUST stop this bullshit at every opportunity. If Samsung won't handle things properly, let the courts handle it.

[@MrErViLi]

He did call the cops. They said it wasn't a crime, it was a civil matter.

[@barfo281]

@@MrErViLi destruction of property is a crime.

[@MrErViLi]

@@barfo281 I agree and so does Louis. But the guy actually called the police in real life and that's what they told him. Not right but that's what happened.

[@homesteadhelper9126]

I'm surprised this wasn't picked up by any news network. I tried searching for it and found nothing. Thanks for sharing the video.

[@TheGuruStud]

Samsung pays them a lot of money in ads. If a reporter wanted to run this, they would be threatened with their job.

[@homesteadhelper9126]

@@TheGuruStud Originally the news was something the FCC made the TV stations do as a public service. If they cower to sponsors then they no longer fulfill that purpose.

[@jamesdagmond]

Not surprising. News networks don't talk about any real issues anymore. Real investigate journalism will get your house burned down these days. And I'm not just saying that it happened to an Australian journalist. And if you think America is any less corrupt you're wrong.

[@WarrenGarabrandt]

Wow, time for some criminal property damage charges.

[@bikkiikun]

Considering the worth of the TV, we're talking Felony Destruction of Property and Criminal Fraud.

[@WarrenGarabrandt]

@@bikkiikun straight_to_jail.gif

[@brenscott5416]

This is why i do repairs personally. I have fixed basically every piece of tech i own. Replaced fans, screens, sticks, cables, and many many more things. When my switch had an issue with its screen, i didnt call nintendo so i could get my console back in two weeks, i fixed that fucker with parts i bought online. I will never trust someone else to fix my tech for me

[@jonconnor0729]

Just remove repair warranty and lower the cost of the product. Warranties feels like a scam at this point when every little thing can actually void it.

[@TalynWuff]

This just reaffirms my paranoia of why I don't leave repairmen in the room unsupervised. I'm glad I feel a touch vindicated by this occurrence, and am sorry that customer had to put up with that abhorrent, dishonest manner of support. I've been in customer support for two decades, and striking a TV with a knife or something equally underhanded just doesn't even REGISTER in my mind on the list of things to do in that situation. All I have is my reputation and integrity and risking those is never justified. Truly shameful. Whatever happened to the repercussions of one's actions? Nobody has to own up for anything they do anymore.

[@GeneralKenobi69420]

Ms paint looking ahh pfp

[@fezcrystal9]

​@GeneralKenobi69420 that's nothing to be ashamed of

[@jmal]

Only the paranoid survive.

[@GeneralKenobi69420]

@@fezcrystal9for a grownass man in his 40s, it should be

[@DeezNuuuhtz]

​@@GeneralKenobi69420how? I'd say it's far more embarrassing if a 40yr old man doesn't realize that most people don't have your best interest at heart and will do what benefits them most.

[@NETWizzJbirk]

I had a motherboard I sent in to ASUS for warranty around 2009 and was denied warranty for them claiming a scratched trace. I knew there was no scratched trace and complained to the Attourney General … they sent a picture of the scratched trace to which I commented… that’s a GREEN motherboard mine is ORANGE!” Suddenly it got covered by warranty. To this day I won’t buy anything of theirs

[@lachopakapura]

Wow

[@GasPipeJimmy]

ASUS is pretty scummy

[@pyromen321]

They didn’t name themselves Ayy SUS for no reason

[@schwingedeshaehers]

was that a case of faking evidence?

[@jjman533]

LOL I sent an ASUS Android tablet years go for a warranty repair around 2012. It needed a firmware update that could not be done with a simple download. I took pictures of my immaculate condition tablet and sent it to ASUS in Texas. They then emailed me photos of my tablet with a huge gap in the corner as it was pry opened with tool marks all over. They wanted to charge me repair fees because it was damaged. I emailed ASUS corporate my photos and asked them why they are vandalizing my property to rip me off with repair costs. The charges went away and they sent me a new tablet. From that day I always saw ASUS as ANUS and never bought another ASUS product since. ALWAYS take pictures of anything you return for repair, warranty, or trade in like phones!

[@GoddessOfTheWinds]

I lost my trust in Samsung 10 years ago... Companies cannot be trusted and that's also why I don't trust manufacturer's warranty.

[@Baba_Yaga_123]

If I called about a TV and a technician asks me to go to the circuit breaker then I would have laughed at him. Sometimes I pretend to be clueless and ask for his technical reasoning behind it to gauge how much BS comes out of his face 😂

[@upon1772]

This is disgusting...This is exactly why I try do do as much work myself as I can, and only call in the towel when I'm at a complete loss in being able to fix it. I'm not saying everyone should do this because not everyone has the time or ability to know how to fix a complicated device that is beyond many people's knowledge. That said, I'd much rather take my broken device to an independent repair shop rather than the manufacturer...especially after seeing crap like this. Thanks for reporting this Louis!

[@krypton1260]

Some companies, like Asus, will refuse warranty and claim you broke it if you try to fix it yourself or even identify the problem without attempting to fix it. If you deny having caused said issue, they'll basically tell you to sue them or go pound dirt.

[@xdragon2k]

You can still do that, just don't leave them alone with your device.

[@darealmrog]

What a stupid guy, he would've gotten paid for waiting at someone's house for 2 hours but no, he would rather damage someone's expensive device. This guy isn't gonna make it far.

[@Liquid_Mike]

He's gonna make it 6 feet if he messes with the wrong person's property!

[@YTflagsCommentsOnMentalIness]

Only because his identity was revealed. Protecting criminals is what casues more criminal acts.

[@tqlla]

I am just going to guess here, but I doubt that waiting for the part was the real reason for doing this. I would guess its like a cop that is incentivized to write tickets, the tech is probably incentivized to deny claims.

[@ericsmith1517]

he's likely going to get a promotion since he was willing to break trust just to save some time. he would likely be easy to convince to do the same to save money.

[@excentrik5725]

I honestly didnt expect a nerdy asian guy to do this kinda crap

[@staticthewhitewolf7040]

You have no expectation of privacy in someone else's house unless you are using the toilet properly.

[@gblargg]

"unless you are using the toilet properly." That specificity is interesting.

[@staticthewhitewolf7040]

@@gblargg you know if they pee in your living room they should not think they have a right to privacy.

[@Jon-hx7pe]

what if there is only a toilet in the bathroom and it is used "improperly"?@@staticthewhitewolf7040

[@ZeroXSEED]

@@gblargg It's kinda illegal to record inside toilet. But not your fault if they left the damn door open.

[@ffwast]

If they won't use it right it's fair game 😆

[@affsteak3530]

A feel-good story about right to repair: Seven years ago, I used to do copier/printer repair. This channel recently inspired me to buy an HP P4015 sold "for parts only." This model is an enterprise level printer with 225K maintenance kit intervals. It only has 80K prints on it, but it was going to be scrapped because nobody even tried to open up the fuser and pull out the paper wedged inside. It prints fine now, but I could throw a $200 aftermarket maintenance kit in it if I want pristine prints for the next ten years. Now I have a beast of a printer, and HP isn't getting a dime.😘

[@blackrifle6736]

*Good for you. With minimal TLC, h/p 4000 Series were and are bulletproof like a brick. Cheers!*

[@dexterman6361]

I wish this applied to car repair too. I am not sure how often this is the case, but I've seen waaaaayy too many videos of car repair places swapping out good parts for bad ones or similar things so that they can make an extra buck. Or maybe I'm biased in the sense that you typically only see the bad experiences, so I dunno. But yea you're right, somewhere deep down I am hesitant to not go to an authorized center, but then again, maybe the propaganda has gotten to me, and I consider myself somewhat tech-knowledgeable. Maybe I'm not as "smart" as I thought lol. But there's one thing definitely I do know. I will trust you to fix my life :D

[@tvlkn9130]

Your last points are very valid tbh, was a BT engineer for some time and the amount of pressure and BS incentive/metrics behind the scenes was crazy. Allocated 30 minutes for every job (be it a simple TV box/router install - or a complete broadband repair/re-wireing throughout the house), job takes longer? prob not going to have any lunch today, job takes even longer? well thats going to be marked against you, prob won't get any bonus, will likely drop down points on the 'league table' - which ultimatly reflects on total bonus. Oh and prob also won't get home in time, maybe get home say 3/4 hours after you're supposed to, and without any lunch.. You can try calling the office to explain and get some assistance, they don't care.. So I can almost understand how someone can get to a point where they stop caring entirely and do extreamly stupid stuff like this, instead of helping the customer they hate them - because unless it's an easy 5 min job, your own company will penalise you for helping and doing the job you're supposed to.

[@TheVincentKyle]

Came here to say this; we don't know for certain if the repair guy just wanted to go home, or if the sub-sub-contractor he was contracted out to is beholden to a series of idiotic metrics that ultimately only lead to some Bob getting a bonus and everyone else getting screwed.

[@BryantAvant]

This will never change until we have a commercial about this on the superbowl.

[@ambiarock590]

If I had the money absolutely I would be making a super bowl ad for this

[@cherryjuice9946]

That would be fantastic. I'd love to see the reaction of Samsung management if they were watching and saw that commercial run. They would immediately organize a damage control team and work all through Sunday night.

[@robozstarrr8930]

are these guys still around? ( on U-tube ) clip from 80s movie titled: : Used Cars Interrupts the President

[@Embermist69]

Sad to say but I feel is even if one of us regular folks had a money for this kind of Super Bowl advertisement. The TV manufacturers would somehow catch wind I feel. Then in turn they would pay the NFL even more not to show a from a regular person. Now I could be wrong, but when the NFL seems to live off money these days and not close to their roots of old it. I would say this is a possible scenario.

[@benji_san]

Remember, dont get mad at the waitress, dont get mad at the delivery guy, go straight to management these people are INSTRUCTED to do this.

[@drmwpn]

Except there is probably very little chance he's a Samsung employee; these manufacturers outsource their in-home warranty repair work to third-party companies (e.g. Avnet), and those companies themselves don't "hire" people, they use "contractors" and pay them on a piecemeal basis, usually not much. This was a way for a guy who is either seriously lazy, or totally ignorant, to get $100 or whatever the contract for the site visit was and only spend 10 minutes there, without having to actually do anything. I did this exact work myself, and 9 out of 10 times the issue was the power supply module or the system board. It wasn't hard, but it did require taking out something like a couple dozen screws to access the part, then replace them.

[@ADHD_Devil]

Your level of candidness and authenticity is what makes you one of my favorite I.T./ tech KZbinrs ever.

[@HDReMaster]

cool username

[@Martyrules]

Damn I'd sue for more than the tvs worth

[@NETWizzJbirk]

You would get the value of the TV minus your legal costs most likely

[@Operational117]

@@NETWizzJbirk You can't say it's not worth trying, but you're probably right unfortunately...

[@Calendyr]

This is vandalism, the guy should go to jail.

[@Resist4]

Yeah you can sue and win but getting the money is another fight.

[@Resist4]

@@Calendyr He wouldn't go to jail. They can't keep murders in jail why would they keep a TV screen scratcher in jail?

[@MM-wt5dv]

Louis. The world needs more men like you. Cheers brother.

[@Celisar1]

More people, not „men“.

[@tonwisniewski]

Imagine how many times that guy did something like that. I hope he got fired and Samsung revised every single customer the guy worked on.

[@tpd1864blake]

Love that Tinder profile that says “don’t bother swiping if you’re shorter than me” but then it says “looks don’t matter when we’re 60 so why should they matter now” just a few lines down

[@thomasclark8559]

I noticed that, too. Utterly brain-dead 😂

[@jmal]

Give no respect to anybody who relies on double standards.

[@okman9684]

The standards apply only for others. I'm princess exception

[@PrototypeSpaceMonkey]

I'm 6'1" myself but if I were to see "swipe left if you're under 6' " on someone's profile that would be a huge red flag for me. Seriously, you do not need someone that shallow in your life in any way, shape or form. In fact, they're doing the world a favor by telling on themselves like that.

[@justmeok2]

Imagine a guy saying swipe left if you dont have huge tits or something. Theyd be raging lol

[@tgr5588]

The problem is that most people don’t put it in their profile but they still think it

[@Stefan-]

Yeah, im 6 foot 4 and i agree, its if course ok to like both either tall and short and other features but to completely diss someone for that beforehand is a huge red flag.

[@mushyroom9569]

I’m 6’5 myself, but if I were to see “swipe left if you’re under 6’” on someone’s profile that would immediately be a red flag to me that I’m literally judging people with the flick of a finger and I’ve got no room to cast stones at anyone for being “shallow.”

[@chinkasuyaro8983]

Arguably, putting one's preferences or requirements on the table in advance saves them and you time and trouble. They might be selfish or particular, but at least they are being transparent about it.

[@Sound557]

Damn, Samsung is taking notes from Big Motor in Japan

[@rudiruttger]

cousins in crime

[@stevens1041]

That story was wild. Big Motor, wow, just crazy.

[@RicardoSantos-oz3uj]

@@austinobrien6738In Japan you can lose a defamation lawsuit, even if what you said is a 100% true.

[@Transformers2Fan1]

​@@stevens1041wait what lmao

[@nunya3163]

Had a repairman do something similar to my furnace back in November. My furnace is VERy old, but was running perfectly, when I had the oil company send a tech, to perform an annual cleaning. From the moment that he walked into the basement, he was complaining about the condition of the furnace, saying that this would be the last time that his company would come to work on this old thing, etc. He even made up lies about the oil pump being bad, and operating at too low a pressure. When he left the house, the furnace, which had been purring like a kitten before his arrival, was shaling the entire house, and would trip out evvery night. Eventually it stopped running altogether, and I had too call a different company to come work on it. Turns out the previous guy had misaligned the ignitor, so that it was not in front of the nozzle, which was spraying oil up into the heat exchanger, where it cannot be cleaned out, without completely dismantling the system. Naturally, nobody has the parts, or desire to do that work on my old furnace, so I am being forced to buy a new one. All because first guy screwed me.

[@Stalkerx13]

I hope you reported them and put your review on Yelp

[@warthogA10]

I just recently had a similar situation with my oil fed steam boiler. Has ran fine since I bought the home last year, had a tech come to do a standard, basis yearly service, as soon as he left the boiler was suddenly flooding, So far Ive had to spend $2,000 trying to get it fixed back to the way it was running before... and no way to prove what that tech did caused the problems I'm having now.

[@warthogA10]

​@@Stalkerx13that does nothing, especially today where people don't really pay attention to such things, especially in certain situations you'll call whoever is available at the time. And these days companies view it as your lucky they're willing to allow you to be a customer. Don't like it? Call someone else cuz they're pretty much the same. They'll still get plenty of business. This is the way things have changed in the service industry

[@iggyboo]

Always have a camera when you have a repair person over. This is the new reality

[@ClearGalaxies]

Multiple cameras

[@jamesdagmond]

Keeping your eye on the repairman is always a good idea. They'll just slack off and tell you they did the work and that's nothing new that's been happening forever. 😂

[@MD-zf5yy]

This doesn't just affect unauthorized repair people. I'm an OEM tech with no incentive to damage customer equipment. If my customers are down that literally means less money for us so we want you up and running ASAP. But assholes like this mean customers immediately distrust and write off the knowledge and experience I've worked for years to gain. Believe me, us OEM techs hate twerps like this as much as you do.

[@proudcanadian5713]

Just to add a little salt to the "privacy" BS. People have Ring Cameras, people are plagued by Porch Pirates stealing their packages. However, in Quebec if you catch a Porch Pirate on VIDEO stealing your package and show it to the Police, they will arrest YOU because you violated the privacy of the thief! Go ahead, make that make sense, please.

[@xxzenonionnex7658]

thats one of the most backwards things I've read

[@cdnron75]

Yep. They claim that a thief is innocent until proven guilty, but if you have clear video evidence of them committing the crime, they are guilty and should not be privy to any privacy. Also, this does not apply to the police themselves because they put out pictures and video evidence of suspected criminals. Make it make sense indeed!

[@HerculesMays]

Yeah, Quebec is known for being on the loony side with their laws, itswhy I'll never live there even if I love the history and culture

[@kerpwnt]

“When exposing a crime is treated as committing a crime, you are being ruled by criminals.” ― Edward Snowden Usually that quote is regarding crimes committed by governments, but I guess things are done a little differently in Canada...

[@username_mcusernameface]

reason #373,904 not to live in quebec.

[@new-knowledge8040]

I am 66 years old, but was a technician for years, and so I take advantage of it. So, my 2010 Samsung TV is still working after me replacing a capacitor, for about $1.95. My 2008 Lenovo ThinkCentre M58p computer is still working after me replacing $9.95 worth of capacitors in the PSU, and this computer can still handle YT videos at 1440p @ 60 fps, and has a mere 27 second boot up time despite its age. And of course my 2004 stainless steel microwave oven is still up and going and looking brand new. I replaced the busted parts over the years by stripping them from someone else's oven that they had tossed to the curb for disposal. Thus repair costs were zero dollars. Most of what I have purchased since 1978, is still up and working, thanks to repairs.

[@BansheeN0rn]

You should open up a repair shop. Too many ppl dont know how to fix anything these days

[@MrPlannery]

I took my friend's 3 year old LG TV to an independent TV repairman. He replaced a broken component and put a load of heatsink paste inside. he explained that TV companies don't put enough heatsink paste anymore so that they intentionally have components that will burn out after the warranties ended. I asked him why my Sony bravia TV from 2011 is still working today, and apparently it's because some of the earlier ones were far better made. You can pick up old fully working Sony bravia TVs from the same era for almost no money, which still seems better value than a new one if it's only going to last two and a half years.

[@anthonyfaiell3263]

I am not a technician. However I have access to the internet, and a a bit of dignity. So yea I love doing those little fixes like that. And I love comparing it with the prices they wouldve charged. My most recent example is replacing my ABS module and speed sensor, with a full evacuate and repair of my AC line. They quoted me $2500 for the job. I had a vacuum pump and a manifold gauge already, so I bought the two specific parts I needed to replace for a total of $500 and did the job myself. . While I may not have the extensive professional background as you do. I have a feeling I'm gonna be the same way. 66 years old in 2058 still rocking equipment from the early 2000's that I have repaired myself over the years.

[@FuckGoogle502]

Hell yeah bro. I've got an ancient GPU in my media server that died back in the windows Vista era, but I later replaced the capacitors and drilled and tapped a cheap CPU cooler to fit it since the OG fans weren't available and, to my surprise, it booted up just fine. It's been running in that Unraid server for over five years now. 1986 Whirlpool microwave, electric range and oven and fridge that were bought simultaneously have all had simple fixes and are working fine, plus we have one freezer from the mid-70s and one from the mid-50s that came from my grandparents' old service station / restaurant. The 70s one's needed nothing yet and the 50s one's just needed the compressor switch after getting hit by lightning.

[@daedaluxe]

Bro why you replacing psu capacitors on an old ass laptop ahhahahahha what?

[@OutlaweddieS550]

I work as electrician and I take pride in helping people an strive to do the best job every time. With service calls if it takes three days to get the problem found an addressed. I've never damaged someone's property because I want to go home. That pisses me off just wrong on every level. Most people work hard for their shit.

[@jackburton5085]

The most "funny" thing is that Samsung exonerated itself by saying "Ohhh it's really unpleasant, but we don't have anything to do with it, it's that employee's fault, we just hired him, but we will take the necessary measures". It's not something he did of his own free will, I'm betting that the order comes from above, as when you send a problematic item it's not repairable under warranty for some trifle.

[@sorbpen]

Louis you are an inspiration and a hero to us all, please for the love of god never ever stop being you!

[@LT1SWAPCOM]

A few years ago my then 1.5 year old $2400 Kenmore Elite refrigerator stopped cooling a week before thanksgiving. Called sears service, they sent out their certified repair guy. Compressor bad. Parts covered labor was not. He proceeded to install compressor, welded new lines in, then informed me the control board needed updating to finish. He could not find said usb stick to update the board. 3 days go by never heard from him, left me high and dry. Sears was of no use, that guy got fired and there was no one else to send out. I ended up sending the control board to a guy on ebay to flash update, and I charged the R134a my self using automotive tool. 4 years later, its still running great. Side note, I moved 2 years ago, and that same sears tech showed up drunk on my porch one day needing to use a phone, seems he lived down the road from me and his wife kicked him out of the car.

[@parkersgarage4216]

I hope you told that pos sorry I don't have one while holding it in his face. Then ask him about what he did yrs prior. Pos

[@HermannTheGreat]

unbelievable..wow

[@okpublicity]

I'm so happy you exist on KZbin. I tell people in my life about the warning signs for years and everyone thinks I am exaggerating. I've been able to use your videos to get people to realize I'm not just paranoid.

[@technoman9000]

It's not paranoia if they're really out to get you.

[@johnnykeys1978]

They will NEVER admit you were right - at very best they will get agitated at you for not being another victim.

[@steve6056]

That'd be a really dumb thing to do in some people's homes.

[@GuretoSefirosu]

I absolutely love my Note phones. I have had a Note 4, Note 9 Premium, and currently use a Note 20 Ultra 5G. Never had a problem with them. This will prevent me from purchasing future Samsung products. This is a huge let-down, but thanks for sharing.

[@mindlightwave]

Yeah all my samsung androids have survived the years and the Note being particularly resilient despite tremendous use. Im still using the my note 9 w/ the s pen after 5 years.

[@remixedcat]

cries w you in s10 plus :(

[@MagiKez]

Every company is going to have employees who do unethical things, especially a massive company like Samsung. If you've had good experiences with them in the past, then I would with that far more than some random reports of bad behavior from techs

[@vincei4252]

I stopped buying Samsung anything when I bought a TV and discovered that I couldn't install apps on it unless I agreed to a TOS that included being shown ads. Who's TV is it again? I took the TV back the same day and got a Sony. I have a Note9 and it's the last Samsung device I will ever own. Once it dies they are dead to me.

[@daplebdatisplebby]

Dont go pass note 20.. I have gotten my hand on each one after that and all are pure garbage. Either thermal or throttle, shitware to rando limits and liquid issue. The only worth buying after note 20 is the A53. A54 onward is also shit

[@DestroyerOfWords]

I was driven out of business by Worst Buy, but after they destroyed my potential customer's devices, they'd call me for free support. The people who fix things are being driven out.

[@Cyrus_Nagisa]

guys like that make all service techs look bad, as a former Dell onsite tech, fuck that guy.

[@davidg3944]

I've been happy with the Dell service and support folks, so here's a not-sarcastic "thank you for your service".

[@Cyrus_Nagisa]

@@davidg3944 it was always nice to fix peoples problems, I enjoyed my 8 years doing it, but the company I worked for (who contracks out to Dell) made me leave with how I was treated.

[@Blightana]

I totally agree in fact my dad was a television repair person, satellite installer, antenna installer, most everything around entertainment systems and he would install and repair devices in that loop. My dad wanted me to follow in his footsteps and wanted me to help him install stuff I still remember as a kid crawling through crawl spaces just to install a wire in a place where my dad couldn't get into as a kid. I grew up with little electronics kits like make your own transmitter receiver so that you can have wireless audio for your TV that didn't support Bluetooth long ago using crystal transmitters. but I digress on my past but I seen it from the ground up as I grew up how this culture has totally changed about right to repair and I agree with you completely when it comes to right to repair.

[@mwolfram]

Louis, that comment on dating services was exactly what I needed today. Your advice on life is always appreciated!

[@Llohr]

"Authorized repair" and brand-employees don't need to take care of their customers. They're already holding them captive. They focus their efforts on maintaining that captivity rather than making customers happy because that's more profitable.

[@Fenriswaffle]

Kinda happy to see someone discuss systems of incentives that allow an organization like a business to *on paper* say they want/do one thing, while doing something entirely different or even entirely contradictory. It makes it easy for them to shift blame, often to the victim. Its gross

[@brianwalker7771]

IF this is not staged than the "repair tech" has done this before. He was way too methodical to have been a first timer.

[@Murasame13]

100%

[@michaelcameron4337]

Thank you for continually exposing this massive corporate corruption, they keep doing this!

[@bradleybarnett7151]

As a Tech whose worked on these exact type of jobs. Chances are he's not an actual Samsung tech. They outsource work, I've picked up a few. What happens is you take a work order based on a preset determination of work, a lot of times the places expect you to stay longer because they didn't plan properly or they knew and catfished a Tech with a false written work order.

[@bradleybarnett7151]

With this also, they tend to get techs that have zero skill or knowledge because they can pay them low. We call them pizza Pete's and they infest the "trusted" group you speak of. Unqualified, untrained, 1099s being named as actual techs of the company based on the paperwork agreements.

[@meskinYT]

Man I love that Louis just tells it like it is. You come out and say what we are all thinking but dont have a platform to say it on. Thanks for turning on the lights in the kitchen. Usually when we do that, the roaches scatter. But the roaches you are confronting are more like the Rodents Of Unusual Size, and they are not running anywhere, and in fact are attacking you. Good luck Louis. Your energy in keeping up the good fight is really appreciated by a lot of us.

[@jasrenfro9856]

I had a Samsung repair guy come to fix my flat screen bout a decade or so ago. When he double checked my warranty I was 3 week oow. Head a call and said I think I can get them to honor the repair. And he did. AND he waited about an hour for someone to bring him a replacement board. He was a great guy. And that's great. But I'm smart enough to know this is not always the case. He did a great job, but it didn't make me trust companies anymore before or after. More freedom is always the right move.

[@jasonvoorhees5640]

liar

[@Kiwicookies101]

I have just picked up on the fact that companies don't care. When games have "surpise mechanics" in games where kids 10 and under play. When I lost the ability to swap my battery on my phone and my phone just gets slower and slower with updates. It like that for other things as well. These are just small examples and companies are getting worse. I didn't get how people just trust brand names at this point. There has been too many lines crossed

[@lesliemason6016]

Our samsung rep told us to cut the power cord because repair guys will fix the prob and resell it! We got a new stove and it was not working to turn on. The chip was not a regular part so they just replaced it instead. When the guys get there they mention the cut cord and try to refuse it! But we get samsung on speaker and they confirm them wanting it cut and we had to remove all stickers with serial numbers to put on the new one. The new delivery ppl deliver it scratched in 2weeks! So we get another one...then it didnt have all the oven metal parts that hold the pans...then the grill burners are only half panted with the black sealer...almost 3months later we finally get a stove that works! We both stand there and watch all repairs...even in a burning hot garage with the washer and dryers! I dont trust anyone on this planet!

[@Average_Middle_Aged_American]

Easiest repair is replacing the power cord. lol.

[@HITMAN934]

Hey Louis, don’t feel bad about them girls with the “no short guy” bio’s. Being 6 foot 4, I skip them bios because who wants that kind of shallow person for any real relationship. As for Samsung, that’s as bad as cops telling people in my country to not upload video of porch pirates stealing packages from your homes because of privacy. You commit the crime, do the time. Criminals get to many rights over law abiding citizens as it is.

[@InfoIsHere]

you're a real one for saying that!

[@claucemicro1080]

So now the tall guys will also be getting the women who don’t care that much about height. 😄 You are not helping, man.

[@488Knight]

What shiethole country to you live in that tells you people in public should be given privacy for stealing?

[@syberpunk]

I don’t think it’s as big of a deal these days, with the rise of the “short king” and all lol

[@offgrid1356]

Just curious but why is it shallow? Is it shallow of me to say i dont wanna date a 350lb guy? Because thats not what im attracted to. Men have been making jokes about big girls and not telling their friends they have been with one forever but when a woman states her preference is taller men its not allowed? What the hell?? Having a preference is not shallow, its just what you like. You sound like the trans crazies who call us bigots for not wanting to date trans men. As for myself, I had a rough childhood and for whatever reason I just feel safer with taller men, I feel protected somehow. Its not a choice I made its just how I feel

[@Astroqualia]

Why do repairmen not want an hour of overtime where they can just chill on the clock?

[@norfolkngood8960]

As a former field engineer this is horrific. If you need parts and you have to wait then you wait, have a kip in the van if need be. If you can't stay because you have an appointment you need to meet then you arrange to go back on the next business day with the part. Imagine this guy hadn't been filming, presumably he'd be left with no warranty now too.... I wonder how many times this guy has done this, that looked a little too polished to be a one off to me. I'd like to think Samsung will go back and review every warranty denied case this guys been involved with but we all know they won't. I'll even go so far as to say it's probably been suggested by a supervisor to pull stuff like this to meet targets (KPI) like first time fix

[@MickeyMishra]

There was no screen 3 hours away.. That box cutter was premeditated. That's why Samsung is freaking out about it.

[@dancoroian1]

No way it was a first time thing

[@mik1984]

Any company that has a business culture of worshiping these kind of benchmarks like KPI will end up with toxic behaviors from employees to meet them, even if not as illegal as here.

[@Videogamer-555]

What is kpi?

[@dancoroian1]

@@Videogamer-555 key performance indicator(s). Google is your friend 😘

[@K3NnY_G]

Man, I loved your content when it was just you sitting at your workstation speaking your mind. This, this shit's amazing. You're doing some genuinely good work; we're all here for it.

[@christopherjefferson3561]

thank you for this. i am SICK of people like this everywhere including car stealerships.....

[@tyrusmfrechs7025]

Samsung is a horrible company. I used to work in appliance sales for a massive retailer. Samsung would have so many motherboard and tech issues. Then their customer support was always atrocious from hanging up on you to ripping you off with repairs. I seldom sold Samsung. Always had ice maker issues on their fridges and their smart fridges sucked. They have more fancy features with cheaper parts to keep the price in the market. I used to argue with them on behalf of the customer all the time.

[@robh.583]

Very well said. It's obvious you are a professional that has become frustrated for good reason. Greatly appreciate the information you shared with us. My father was a genius who could fix anything you set in front of him. I remember him wearing jeweler loops, head lamp magnifiers and jeweler clip ons with a soldering iron in hand. This was the days of VCRS and walkmans. He did these things as a hobby and favor for family and friends. The last thing I remember him saying about this subject was, "the majority of low/medium budget electronics aren't worth the time and $$$$ required to repair anymore". They've been made too cheaply and have become disposable.