Samsung purposely knives customer's TV to weasel out of repair

[@slrphotography]

Nice view, too bad you’re 5’8” 🤣

[@rossmanngroup]

5'6"

[@Awksi]

Short King

[@norwegiansmores811]

shawty@@rossmanngroup

[@norwegiansmores811]

figured i'd attention grab for my comment posted about a month ago while i'm here: This is why its not authorized repair. it is BRANDED repair. It is also worth noting this is also what happens when you are labeled a CONSUMER rather than a CUSTOMER, words matter.

[@bkp2419]

I gasped That’s the self love than opens the door of happiness fr

[@mason6300]

Forget suing, that's criminal property damage. He can call the police and have this guy arrested.

[@SpeedyJuiceMan]

Why not do both?

[@janebrown3587]

I like that! ❤👍

[@gabakusa]

he wont get arrested, they will tell you it is a civil case i rent my car with HIRE CAR it is like TURO, and the customer stole my car and the police told me they cant do anything because i gave him the key all i can do is to take him to court

[@RanFranklin]

dirty foreigner probably is here illegally.

[@lthead]

The fact that he even had the box cutter in his pocket leads me to believe he's done this plenty of times.

[@kalsvtg5169]

Never leave corporation service reps unattended, even ISP ones that come to "fix" your internet.

[@seismojones]

Can confirm. Had an ISP tech come out. I don't pay for the inside wiring plan because I can do that myself. He checked the box outside said there was a problem with inside wiring and left. I checked the box afterwards and saw he had swapped a couple of wires. I had taken a photo of it earlier so I compared and knew what he did. I swapped them back and suddenly everything was working perfectly.

[@bluefoxtv1566]

Never leave any service person unattended. There are many stories of damage theft from service people.

[@CircuitReborn]

​@@bluefoxtv1566not to mention flat out property theft when your not looking can also occur.

[@SzaboB33]

Yeah, I will watch every tech and repair man and I learned it the hard way. One did not realize that 2 of our gas convector heaters were OBVIOUSLY cracked (in a property I rent and this is the first winter here) and carbon monoxide could have leaked through the cracks. He was certified so I figured I give him authority to do his stuff. I actually called him to clean and check 4 of them. 2 of them were cracked and he did not notice and 2 of them stopped working after 2 weeks because... they were left dirty. Unbelievable.

[@wtimber]

Why I own everything past the cable outside.

[@deltasyn7434]

That qualifies as both vandalism and fraud. Vandalism for damaging the TV. And fraud (theft by deception) for cheating the customer out of his warranty. He should be criminally charged.

[@MickeyMishra]

That would create a bit of a international relations nightmare.

[@falcie7743]

Depending on the value of the tv it could be a lot more than vandalism

[@falcie7743]

​@@MickeyMishraNo part of this is "international" since the technician doesn't actually work for Samsung, but instead a local service company.

[@BladeTrain3r]

@@MickeyMishra Good maybe causing a diplomatic incident will finally get Samsung stepped on hard enough to actually think about the shit they're trying to pull.

[@ryutenmen]

@@falcie7743 Then why Samsung was going out of their way to suppress the victim into deleting his video and post?

[@njp4340]

If he got caught doing it once, he probably did it a lot more than once.

[@orijimi]

I suspect he just had it out for this guy.

[@bzibubabbzibubab420]

Lol ain't no way 😂​@@orijimi

[@Hassan-zw9tb]

@@bzibubabbzibubab420 if you watch his video you will hear that this is the technicians third visit. I think he just didnt like the guy

[@blacklistdreviews]

Probably company policy

[@delos2279]

@@blacklistdreviews That's not the takeaway. Companies are greedy but not stupid when it comes to something that's blatantly illegal. Even Louis gives context on why he did it after talking to the person who took the video (the tech wanted to go home rather than wait for a part delivery) so this is just petty crime from that technician to end his day earlier. The actual scam is the 'authorized' technicians system itself. Samsung, just like Apple, wants happy customers, BUT they want them overpaying and using only company-parts when their products need repair. The takeaway is that 'authorized'/'licensed' technicians for these companies are not better. They just cost a lot more more. Independent repair companies can do just as good a job for much less because the corpos don't take a cut.

[@StubbyPhillips]

Let's not overlook how completely sleazy it is to refuse to honor a warranty just because of a little scratch on the screen!

[@MrTechnicks]

Especially that the exterior of the screen has nothing to do with the electronic functionality...

[@tornow1500]

Even Apple is better than that. Shame on Samsung!

[@StubbyPhillips]

@@tornow1500 Man! That's sayin' som'n!

[@MrTechnicks]

@@tornow1500 I wouldn't go that far lol. These aren't technically Samsung employees 😂

[@Uwrath]

Buy the same TV, swap it out and return it for a refund.

[@DumpTruckCentral]

I once had an ‘authorized Samsung repair tech’ come look at a washer that was vibrating uncontrollably. Tech didn’t even open the machine. He turned it on empty saw that it wasn’t vibrating. Charged me $300 for the visit And left. I opened the machine myself. Turns out the issue was a just busted counterweight. Which explains why it vibrated only when it had laundry in it. Fixed it myself and had Samsung refund me my $$. I had to fight with Samsung to get my money back. Which included taking photos of the busted counterweight. And videos of it vibrating under load. I was prepared and Samsung had no choice but refund me. Moral of the story: don’t let authorized techs in your home unsupervised. Better yet, setup a camera before they arrive like the customer in this video did.

[@rudiruttger]

that also shows why simple repairs need to remain within the ability of the consumer to undertake

[@DumpTruckCentral]

100%

[@hubertnnn]

The issue here is that you probably wasted more money (mostly in form of time) to fight them and to make all those pictures and videos than you got from the refund.

[@orppranator5230]

@@rudiruttgerNot just simple, but the replacement components and schematics should be available so that ALL repairs can potentially be fixed by the customer.

[@DoroNijimaru]

disgusting how his method auto-kills any stationed cameras reliant on a constant power supply. you might think you're safe & then the completely innocuous "can you restart your breaker" that would make you seem like a paranoid weirdo to resist. downright nefarious. watch your drink around him.

[@madscientist15808]

A few years ago, my grandmothers TV just clicked and turned off. No sign of life from it; not even the standby LED was on. Called the manufacturer and they said that the power supply is dead. When I asked for schematics they told me that they only give them out to their authorized technicians and a new power supply would cost over 250 bucks. I opened the TV and checked the power supply. Found out that one of the four rectifier diodes was shorted and another one only had a voltage drop of 0.2 Volts. Just to be sure I replaced all four diodes and the TV worked again. Finding the problem and repairing it took around an hour, and the diodes were only a few cents. This was six years ago, the TV is still working to this day. But just the fact that she could have been a victim of such a POS like this one makes me so mad. I'm glad that the guy recorded this; those people need to be exposed.

[@absurdengineering]

@EgonFreemanTriacs just like many other simple parts are fungible. Match specs and put it in. Doesn’t need to be the same part #.

[@wlan246]

When dealing with consumer-owned equipment in the field, it doesn't make financial sense for manufacturers to do component-level repair because 1) it doesn't pay; and 2) if the repair fails, or causes more damage, it only increases their liability. They replace parts at the component level that have (presumably) already been tested because they can mark them up, and hold their supplier accountable for any problems that occur. After a manufacturer replaces a component under warranty, _then_ they might repair the damaged component, if they think they'll be able to use it in a future repair.

[@Kx0195]

I also had a TV that wouldn't come out of standby. 2 replacement caps for £2 and 30 mins of my time and it worked for another 5 years. Still have it, if I could be assed no doubt I could fix it again. I bet it has the same issue as you had.

[@wombatillo]

That's because the authorized repair industry is a racket. Companies like LG and Samsung want to keep all the intellectual property to themselves and all the control of the distribution and service chains tightly in their own hands.

[@meckelbu]

Similar to how about a decade ago, my mother had a complete ventilation system (new ductwork etc.) installed in her house during a retrofit, including a rather pricey and large 6000€ heat-capturing HVAC unit since her house was too large for the smaller and more typical consumer units. No more than three years later the intake fan begun to suffer from very noisy bearing failure, and the manufacturer only warranties the fans for two years, so I decided to take a closer look since the replacement fan units (it has quick-replace radial fan units) cost 500€/apiece. After 10€ in SKF bearings and some work with a small gear puller, the fan unit was back in action and still has no issues many years later, not to mention I got to see for the SECOND time a small bearing which simply said "INDONESIA" and nothing else on it as the failed bearing of a fan in an expensive fan unit (the other case was a brand name air heat pump with a badly rattling indoor unit fan, it had the same exact nameless bearing as in my mother's HVAC unit)

[@paparoysworkshop]

That repair man needs to be criminally charged for vandalism and fraud.

[@Crimsonak]

Honestly, yes, but it's tip of the iceberg. You're making a mistake if that's where you stop. Someone probably ordered him to do shit like this, someone maybe incentivised him to do shit like this. He's the last rung in a corrupt ladder. If anything, he's weirdly the least culpable in all this, and that's a high bar, considering how culpable he actually is.

[@paparoysworkshop]

@@Crimsonak Yes, I think you're right.

[@moze_-]

Sure, but there is zero shot that dude would've done that if his boss/manager didn't tell him to. I bet if you keep following that line, it makes it pretty fucking high up the chain of command.

[@AmazedBunion]

@@moze_- imagine using that as an excuse to do this. if my boss instructed me to do something like this i'd ask for it in writing. no chance they would do it but either way, no chance i'd even consider doing this shit cause "my boss told me to" the guy in the video doing this is a bad person and deserve his name publicly shamed. protecting these scumbags needs to end. public shaming needs to come back.

[@xSonicspeedx]

Honestly what is the repairman’s incentive to slash the tv when he is already out there spending time? I agree that he likely was ordered to do stuff like this.

[@LatitudeSky]

Fraud, vandalism, possibly criminal destruction of property given how much these screens cost, etc. Outrageous but not surprising.

[@CivicFiberglassDoor]

Criminal destruction of property: Possibly a Felony

[@ilonachan]

it's objectively criminal destruction of property. Like, literally what else would it be. That TV was the guy's property, not the technicians, the technician destroyed the property sneakily in secret, obviously without the guy's permission. Criminal destruction of property. The other stuff we can argue about, but he was LITERALLY caught on camera doing destruction of property.

[@jjman533]

Burglary. He entered the premises with the intent to vandalize the tv screen. Not the first time this guy has done it. Burglary makes it a felony not a mere vandalism.

[@Alex_Shishkin_1962]

Had a Samsung 50" TV click and die, just 3 months after factory warranty expired. Took it apart, found a blown chip on the main board. Chip's surface was completely destroyed, so I couldn't read the make and model off it. Called Samsung and was told 'we do not provide our products' schematics to anybody but our authorized repair centers'. Looked up estimated repair cost from such a center, it turned out to be comparable to the price of a new TV. Found a used main board on *bay, bought it for about $200, plugged it in. My TV is still perfectly functional, 6 years after this repair. Read the chip's data off the new used :-) board, looked it up on *bay. It is an Infineon chip, the price is... 39 cents. Yes, I know, my main board might have sustained more damage from the blowout than just the visibly destroyed chip. But Samsung made sure I couldn't diagnose it. Unfortunately, Samsung is not at all unique in being unethical in this way. This is a rule, not an exception.

[@cheeeeezewizzz]

Of course. Businesses with investors are bound by law to optimize profits in any way possible to optimize return for those investors. It would be borderline illegal for them to not try and stiff you.

[@McVaio]

You mean eBay?

[@Alex_Shishkin_1962]

@@McVaio Was it not evident enough? 🙂

[@SangoProductions213]

@@Alex_Shishkin_1962 I think the question being asked is "Why?"

During routine maintenance and thermal paste change on my MSI RX 580, I accidentally knocked off a PLL clock generator for the core... Tiny 0.5 mm x 1 mm IC. So I texted MSI support, and the next day, they sent me the exact part number and a screenshot of the PCB layout in that area.

[@Surannhealz]

I had an LG monitor that the board went out on during COVID. I took it to an authorized repair shop and it sat for 3 months and when I asked them they said they couldn’t fix it and board was no longer manufactured. I took it to a 1 man hole in the wall repair shop and the dude said give me 30 minutes, desoldered a component off some random board sitting on his shelves and soldered the component on to my monitor. Turned right on. It was insane…borderline magic.

[@Justgreen89925]

Board level repair is amazing if you know your stuff!

[@rodiculous9464]

Yeah but now you're dealing with a non standard jury rigging that no one besides that repairman can service. If it's the difference between being out a TV and not, then it's better, but it's optimal to have it repaired with standardized parts

[@gunsnwater2668]

​@rodiculous9464 foolish statement. Component replacement is not circuit redesign. Read a book if your able to.

[@timbradwell3205]

Why does Amazon only send out Korean repairmen. Had to call on two different Samsung appliance both times they sent a Samsung truck a Korean dude got out pulled a lap top and said he could not understand why they sent him ..first guy said it was a compressor r on fridge but he didn't fix that and it was on back order other was a washer same speel different Korean dude part on back order for months had to replace both

[@warrensteel9954]

​@@timbradwell3205isn't Samsung a Korean company?

[@akitatrips]

I feel really bad for that gentleman who just wanted his TV fixed. What a hell we live in.

[@Shastasnow]

The idea of making someone’s day miserable is no big deal to some people is sad.

[@Lizard-of-Oz]

I don’t feel bad for him. I’m glad he had a camera set up to record and get evidence of a fraud. I would feel bad if he didn’t have evidence.

[@Lizard-of-Oz]

@ThePursuitWOD better to waste time than unnecessary money. If it wasn’t for that camera, his warranty was voided, his tv end up in the garbage, and he would be expanding money on another tv.

[@Lizard-of-Oz]

@ThePursuitWOD agreed to that yes!

[@ohpeep3723]

Don't buy anything from Samsung period. This is basically nothing compare to what they have done in the past.

[@bluebay0]

Damning! Samsung would blame it on the tech and avoid all accountability.

[@imaysin97]

Pretty sure that's not Samsung's fault but a greedy tech trying to upsell a new tv.

[@AnirudhTammireddy]

​@@imaysin97 "and avoid all accountability." "Pretty sure that's not Samsung's fault" XDD

[@alexs2778]

By hiring such person they become responsible for his work "ethics" or lack of them. I'm sure it's not the first time he's done it and when you get so many of service calls he was on come up with voided warranty for slices in the screen should be a red flag IF they cared.@@AnirudhTammireddy

[@battlecruiserna]

@@AnirudhTammireddy that would depend whether employees are instructed to come up with reasons to refuse repair and are incentivized by getting to keep their jobs. then the employees can do something stupid and get fired anyway. I'm willing to bet middle management is responsible for this one

[@russellhltn1396]

I highly doubt if this directive came from Samsung. It's more likely some incentive (low pay, required number of service visits) that Samsun may or may not be a part of.

[@Jacoblikesyoutube]

He was pretty smooth pulling that off. Likely not his first time

[@big_bird8597]

would you call him a smooth criminal?

[@monkeyslaye]

It's probably a corporate issued directive. It wouldn't surprise me if Samsung authorized their technicians to do this sort of thing to "save money" from warranty claims.

[@dotonthehorizon9620]

​@@monkeyslayethats nonsense, samsung knows that information would leak out instantly and damage their reputation

[@augustday9483]

Should do a review of all support tickets that this guy has worked on and look for similar reports of panel scratches. All similar cases should be treated as additional acts of fraud.

[@CivicFiberglassDoor]

@@big_bird8597 No, because his name isnt Annie.

[@pintaco4299]

Samsung dealer here. Since 08. Samsung used to use local repair shops for their tvs, never had any problems with them. A few years ago they started using asurion for everything and it all went to crap, getting one fixed will take a few dozen phone calls...not an exaggeration the last tv took 32 calls to get replaced and they never even showed up. Samsung ended up refunding my client 13k for his flagship 85" 8k tv. Days and days of calls and emails for a simple fix that never happened.

[@ohger1]

Yep. I stopped doing warranty work when the OEMs cut the pay scale by 50% or more. They started using "trunk monkeys" - non-licensed "technicians" who were shipped a box of boards and told what to change. If it was a wiring issue or if the new board was bad or the wrong software version, the "technician" wouldn't have a clue. If the box O' boards didn't fix it, the OEM would replace the TV.

[@InstabilityControl]

It’s sad that almost every consumer oriented industry does this now

[@graphicd00d75]

I have a huge dislike for asurion! Every time I work on a customer's phone for a simple screen swap and something else happens like a bootloop, I ask them if it has been worked on before. 9 times out of 10, they tell me they bought it used from asurion. Asurion is utter trash!

[@Electrowave]

@@InstabilityControl The problem is that those who started it got away with it.

[@TriWaZe]

Sounds about right. We are going backwards as a society at this pt

[@markbost9874]

Regarding the circuit breaker, it wasn't merely to get the customer out of the room. I think it was done to try to get the cameras off, just for a short time. The hope is that the camera wouldn't catch the 'technician' damaging the screen. Thank you, Mr. Rossmann for posting this, and thanks to that customer for his part of the video as well. I had no idea such things happen.

[@LichtTempler]

Yes, thanks for mentioning this! Another point to put them on UPS.

[@citoxe1]

Damn, didn't think about that. Great point. Time to get battery backups or cameras with it.

[@Astroqualia]

Incorrect, as proven when the tech knifed the screen long before it was off.

[@dunamiswihmee]

Bro he cut it before the breaker was switched. A good thought but apparently they weren’t thinking that ahead😂

[@whosv]

Cameras have their own power supply this isn’t 1800s lol

[@saywhat7414]

Thank you so much for covering this. I loved the video and your way of telling the story. When you reached out asking to use the video, I was not aware of the history between you and Samsung (I have seen a video or 2 in the past, but they were about Amazon). Going back and watching your other videos, I am rethinking my stance of defending them like I have been the past few weeks. While I do have a lot of Samsung products, and I feel they are good quality for the most part...the other things they do, I am not ok with. It is pretty frustrating to learn that a company I respected, might not be so respectable after all. When my reddit post got deleted, I was devastated. The post was at 1.5 million views (after only 2 days) and had 500+ comments that I spent hours responding to. There was a lot of good, important discussion in there that is now gone (or is it gone? people are still commenting within the post)...but this video makes up for it (Streisand effect FTW). Funny enough, the post I made on the official Samsung reddit (r/samsung) is still there, because I was not allowed to upload the clip that I put in the other post, all I could do was explain the story and put a link to my youtube, so Samsung can't have reddit delete that one...its beautiful irony. Anyway, there are a few things I want to add to the story so hopefully this gets pinned. I'm not gonna go over stuff I covered in my video, you will have to watch that if you want all the details leading up to "THE CUT"...Here is what happened after: When I contacted Samsung (CEOs office) back on November 20th to inform them of the situation, I gave them the video, and told them I was going to release it on New Years day, so they should prepare for any backlash from it. I could have released it before Black Friday and maybe messed up their sales (if it went viral fast, which it could have), but I choose not to. They called me a week later, I spoke to someone named Christian in the CEOs office. He apologized, told me the guy was fired, said all the top brass watched the video and were appalled by it. He had the Service Center send me a new TV within a week (with free setup and takedown of the old one) and that was that, never heard from them again. Fast forward to yesterday (Feb 7th)...and I get a call from Samsung at 2:40pm. Funny enough, just 10 minutes before at 2:30pm, my reddit post was removed... The caller was Nick Webert, senior director of Care Field Service Operations. One of the first things out of his mouth was "I just saw your video the other day"...yeah right, there is no way he didn't see it 2 months ago, everyone at Samsung was probably talking about it. Anyway, we talked for 1 hour, he said they are going back through the technicians history, and calling all past costumers to see if they experienced any issues with him (great news). He then offered me a choice from the Samsung catalog as a "gift" because of what I went through (why not do that 2 months ago?), so I chose a Washer & Dryer that stack, and he agreed and promised to hook me up. From time to time during the conversation, he would switch into a different speech pattern, like he was reading a script that he didn't have time to rehearse. After telling me about the gift, he says says: "You know, this whole process really saddens me, and I know that the video is out there, is there any way, and btw, this is not in lieu of the gift, but is there any way you maybe could possibly pull that video down so we don't have that Samsung Care emblem and persons face on it that we are suppose to be protecting from PII, Personal Identification Independence. We are suppose to be protecting them, and the video shows his face and his badge." Honestly, I can't help but feel bad for the guy, because he obviously has a lot of pressure being put on him to fix this situation, but it is too late for that. They should have tried that 2 months ago, not that it would have done any good. He should be doing damage control, not cover up. Get in front and say "Look this happened, we trusted our employee and he betrayed us"...don't have reddit posts deleted, and definitely don't ask the victim to remove the video showing how he was victimized (TBH, I do not feel like a victim thanks to that video). Last thing...I want to explain how I was gullible enough to fall for the circuit breaker trick: When I called them about the problem, they asked me to unplug everything that was connected to the TV, so I unplugged everything (about 8 things between 2 surge protectors). When he asked me to flip the breaker, I thought about that, and thought to myself "Ok that is easier than unplugging everything"...If I had cameras around the room, he probably would have waited for the power to go out, so it wasn't only to distract me, but to cut the cameras off if there were any....so yeah, that is all. Thanks again Rossmann.

[@rossmanngroup]

Thanks for taking my call

[@khatdubell]

There is a difference between loyalty and servitude. I own a lot of samsung things. They _do_ make great products, and i will probably continue to purchase samsung things. But you won't catch me defending them.

[@OVAngryE]

Ok I have to ask I am not sure you will see a comment on your video and I need to know. I watched the full video on your channel and at the end there was a strange commercial for T-Shirts? Have you sold any?

[@fredfred2363]

Dude, everything you did was honest and right.

[@KrazyKrafter]

Thank you for sharing your story with us, glad to hear they replaced your tv at no charge.

[@runningbird501]

Never trust anyone who's financial interest doesn't align with your own until proven true. Dude needs to call the cops and have his Samsung authorised vandal charged.

[@watamatafoyu]

​@@CoryPchajekThat's like arguing for defunding the police. If they don't care about broken laws, they don't deserve to be cops.

[@BocchiTheBox]

Replace cops with lawyers, and Samsung will care then

[@BillyAu]

​@@CoryPchajekYes, they will say it's a civil matter. 👀

[@kxpes]

@@CoryPchajek May i assume you are not from us? I assume that you are more from country that i'm from because of username. Police may not do anythin when destroyed property is below certain level of value, but when you have indesputable proof, they need to at least make a note that such crime happened. But in this case scenario from what i assume this tv is over 500$ this is not minor damage. If they dont chack local law and put officiall complain to supervisor agency. At least untill we are not in california.

[@CoryPchajek]

@@kxpes I’m from North America. Lots of Ukrainians had settled there long time ago. I know that police will sometimes come and make a report if something valuable but you’d be very lucky if they bother to follow up and investigate it. Maybe I guess.

[@Ozaryk]

Never a reason to flip the breaker. Unplugging the TV will do the exact same thing. I'm glad that person recorded the incident because it shows one of the ways on how they try to get you to do things so they can control the situation.

[@dimitrijekrstic7567]

​@@Demotricusluckily

[@juho8371]

@@Demotricus some cctv systems are just hooked up to the grid and don't have any backup batteries. But still I don't think this guy would have risked it if he saw an actual cctv camera (which he was clearly looking for at 0:18)

[@leonro]

​@@juho8371That's not a proper solution, because he could try to position himself such that he will not be seen on the camera. It's impossible in theft cases to not be seen, but when we're talking about subtle damage to the property, it's quite easy to do it covertly even with cameras around. Trust me, I did a lot of dumb things back in school and we had security cameras everywhere.

[@JaredJanhsen]

@@AndrewW2015 Unless your cameras are Power over ethernet and the switch is on a different circuit from the TV.

[@tejay9416]

​@@Demotricus some cameras work off WiFi if the correct breakers would shut off it would shut the camera down

[@WrecktifiedUSBB]

Look into Samsung's role in South Korea. They are basically the corporate yakuza.

[@Marinealver]

We are denied the Right to Repair, while they take the Liberty of Sabotage.

[@ContagiousRepublic]

There needs to be an investigation on other customers affected by that "repairman".

[@nicejungle]

yeah, it's obvious it's not its first time he's damaging TV

[@wundo9372]

Exactly if he’s done it once, he’s done it before or 100x before! We don’t know🤷🏻‍♂️

[@Sopel997]

Samsung already said they investigated it, it's fine /s

[@grasstreefarmer]

You still don't get it. Its not about the single repair man. The company screws these people over by doing things like not paying for their time if they have to wait or forcing them to do overtime instead of just coming back the next morning. They create incentives for all the repair techs to deny repairs based on damage because it will cost them time or money, not the company. They often get paid fixed amounts to do repairs no matter how long it will take.

[@my3dviews]

@@grasstreefarmer Then that repair guy shouldn't work for them. That's no excuse for destroying the guy's TV. If your company has bad working conditions, quit and find a better job. I used to do repairs, by the way.

[@Mori]

Sorry to say. But we live in a very low trust society. It’s sad.

[@McVaio]

Nowadays we do, yes. Sad thing is that trust is what made Western society so successful.

[@GyroGarrison]

​@@McVaioI wonder why we had that trust. What has changed?

[@MickeyMishra]

There is a bigger political aspect to this. Hence why they want the video of the tech face gone.

[@mr.critic]

Welcome to America since the 80s

[@Twiddle_things]

Holy shit mori/justdestiny (anyone remember that name?) jumpscare

[@banggugyangu]

Louis, please never stop doing what you do. Such an incredible and important service to humanity.

[@donaldross1077]

Hi Louis Rossmann: I am a retired GM mechanic. Back in the 80's and 90's the Dealerships was where the HARD jobs went because we were trained to fix them! We were the trained rebuilders! I could not understand why customers would take their vehicles anywhere else. Most of the time the Dealership Mechanics would be able to disassemble and repair a part cheaper than the independent small shop. My eyes where soon opened up to the fact many of my co-workers would open the "parts cannon" throwing parts at the problem. This made managers happy for increase profits and faster turnaround time. I witnessed many similar criminal acts over the years of "turning wrenches". I was happy to retire in 2021, and walk away from this element of our workforce. As you have pointed out "all too well" people have been brain washed into putting trust and believing they are getting a good deal, when in fact they are not! There is only one way to combat this problem! Educate people to the truth. You are doing a GREAT JOB of doing this. Thank you.

[@rossmanngroup]

You sound like one of the people I could learn a lot from, who saw what you did as a craft and took great pride in it. It would've been an honor to work for and learn from you.

[@misanthrophex]

The whole world is going down like that. All just so the bosses at the top could get more yachts.

[@AshenTech]

i have seen this in both mech shops and tech shops, often when chucking parts at the problem wasnt the solution because what was causing the problem, wasnt on the lists you where working from.. it was something up or down chain... just ugg... sometimes its genuinely better to hit up billy bobs garage then a dealership. one great example of WTF... the ford dealership wanted to charge my budddy over 850 to replace the hinges on his bronchos door.. for 15usd we got a pin kit and 3 of us swapped the pins in like 15min... would have been faster but it was -15 out when we did it... oh and the alternator on that same old broncho.. they wanted over 500 for that... it was a 10 min job.. you know how easy those old trucks/bronchos alts are to get to.. a hand full of bolts and it its out... without special tools needed.. for some things i get it.. but... who the f is gonna pay 850+tax for what can be accomplished with 15bucks in parts and 15min without the ideal tools?

[@davidbrennan5]

When I was in high school in the 90's GM donated several cars for us to work on and several brand new engines 3.8l v6 to tear apart and gave us a lot of nice tools for our shop. They used the school to train mechanics for their dealers. This was a win win for everyone.

[@KheldarLars]

​@@williambybel2935 ... This isn't illegal, it just sucks for the customer.

[@ronniepirtlejr2606]

What a snake! I would file criminal charges against him, the company & sue the crap out of them!

[@yolyrom7233]

Absolutely

[@drzoidberg71]

unfortunately suing is VERY expensive for not much gain, and these companies know it. They literally do this stuff because the odds of them being sued are low, and even if they are, it is still pennies to their bottom line.

[@Shreddittrading]

​@@drzoidberg71 Plenty of lawyers who will take an open and shut case like this pro bono and sue for court costs and attorney fees as well.

[@wrathfirex]

Kevin hart taking down notes listening intently on being short

[@IAMyourTrueGOD]

@@drzoidberg71Cost to file is usually around 60 dollars, and cost to serve is usually around 100 dollars. If someone has evidence in hand, research, and prepare they should be able to effectively represent themselves. Many people have represented themselves, and have done a better job than an lawyer. Most lawyers, and judges aren’t worth the paper their credentials are printed on.

[@peppermintpig974]

Samsung making a privacy complaint on KZbin implies Samsung believes they have a right to not be recorded in public or in a customer's home. If that's what they truly believe, I think Samsung should pay this man's rent/mortgage on top of reimbursing the man for wasting his time and destroying his screen. Great video Louis. I was watching your video on Phillips light bulbs and how they arbitrarily changed the TOS to deprive customers of what they paid for. I have a similar TOS/EULA contract issue with a certain piece of software by a well known company that would make a great video if you're interested in covering it. It's an uphill battle and I'm trying to get more eyes on it. So if you see this shoot me a reply.

[@blackrifle6736]

*That was Reddit censorship, not YT (this time...)*

[@abeclark524]

Depending on what state they're it may be criminal to surreptitiously record another person. Look up 2 party consent states.

[@robertharris3261]

@@abeclark524 even in two party consent states the two party rule doesn't apply if the video is in your home or on your property

[@abeclark524]

@@robertharris3261 Not entirely sure that's true, but I hope you're right, this little shit needs to find out what it's like to drop the soap in jail.

[@Viesta]

@@abeclark524 doesn't matter if it's on your property.

[@Goldminer63]

This guy should go to jail for fraud and destruction to private property.

[@thatcarguy1UZ]

I am a former Dealership Automotive Technician. Many other techs, as well as myself, were honest and did our best to take care of our customers, but there were a lot of dishonest guys out there who purposely damaged components and outright lied and claimed to perform services that thry never did and charged the customer for it. It always incensed me because first and foremost, it was disrespectful to the customer, but also their untrustworthy behavior hurt my reputation and the reputation of every other decent technician. Although I am no longer a dealership technician and now work on trains, I never bring my own cars to a shop because I don't trust them. That experience also makes me untrusting of professionals in other service industries as well. The behavior of this TV repair tech in this video just further reinforces that feeling for me.

[@Kitten2642]

Dude I’m in a fight with a shop right now over something like this. They charged me $75 to change my oil and I’m fine paying them cause they’ve always been ok. They know me, but I had to send my husband cause I’m working. They just added more oil to my car and called that an oil change. My husband came home and said “hey they said your brake and power steering fluids dirty, do you want me to make another appointment?” No…no the f**k I don’t want to change my brand new brake fluid or change the power steering that doesn’t need to be changed. That’s when I went to go look at my car and pulled out the oil stick to find muddied new oil. I was and am still pissed

[@spiritfluid1667]

Exact same for me, now im a electrical apprentice making more than a license mechanic! What a joke, cant trust any “professional”

[@thatcarguy1UZ]

@Kitten2642 I do all my own maintenance and repairs, but my 2003 Toyota Sequoia was involved with the Takata airbag recall. I had to take it to the dealership, unfortunately. I even asked them if I could just get the parts, do the change out myself, and then return the old ones to the dealership for them to send back to the manufacturer. Even though I am no longer in the field, I maintain my ASE Certifications and my Pennsylvania State Inspection license. The dealership refused and said they had to do it. Of course, they tried to sell me just about every service under the sun: brake fluid, power steering, coolant and transmission flushes, timing belt and water pump even though I had already changed it 10,000 miles beforehand, spark plugs, etc. When I got my car back, the airbag wasn't sitting correctly on the steering wheel, and I had a clunky rattle when I drove over bumps from the passenger side dashboard. I took the car home, disgusted because I knew that I was going to have to do the job myself anyway. Sure enough, the airbag on the steering wheel was loose and not lined up properly, and it was the same story with the passenger side airbag... and it was missing hardware. I had to end up pulling one of the remaining bolts out of the airbag and go to the hardware store to find bolts of the same pitch, length, and grade so I could make sure my passenger side airbag was properly secured.

[@2Ahthelphi]

Its the same for Construction. Too many times managers and superintendents encourage their guys to cut corners and if they are ever caught they claim ignorance and reprimand their subordinates who were just doing what they said. (electrical, HVAC, Sheetrock, plumbing, framing, etc)

[@Kitten2642]

@@thatcarguy1UZ normally I’m fine changing my oil. It’s just with my job I don’t have time to do it anymore. More so I’m too tired to do, so I just pay to get it done. The thing that irritates me is they know I know my car, so they never push that. I send my husband and they IMMEDIATELY try to take advantage of him and his lack of car knowledge. The only saving grace in that situation was he knew to come back and ask me before dropping $200.

[@bikkiikun]

That's not just criminal fraud, that's Felony Destruction of Property. We're talking about actual Prison Time.

[@TheChodax]

Good, he needs it and it won't be the first time as he's very slick.

[@EmilePesky-n1v]

​@@TheChodax you can bet this guy's boss thinks he's great and his KPIs are excellent

[@SlinkyD]

Gotta hit dem numbas ​@@EmilePesky-n1v The world will fall apart without constant improvement of the bottom line.

[@Grievous-]

No one is going to prison for scratching a TV. He'll be made to pay for the damage and will most likely lose his job.

[@Dan_Tactics]

​@@Grievous-that's not a scratch, that's a slice into the screen. They can't just take that little section apart and fix it. They have to replace the entire screen.

[@2cents422]

I had an appliance repair guy, hired through geek squad, to come to my house and repair a covered refrigerator. He tried to get me to disappear for a while, too. But i didn't. He wanted me to flip the breaker, I unplugged it. He wanted the water supply turned off of it, and I turned a valve behind the fridge. He was forced to do the repair. When he finally got the bad part out... he magically didn't even have it on hand and had to order it. I believe that if i wasn't standing over him the entire time, he would've "made the repair" while I was in the basement for a min, or do something that would've "been my fault" to not honor the repair contract.

[@djangosouthwest6043]

Dam honestly I don't even trust geek squad I guess I was right 😮

[@MicroMyco]

Wow this is a great tip, don't let these guys out of your sight. Its such a crock of shit for a tech to ask you to flip the breaker or turn off the main LOL.

[@andrewjunk687]

not really, just depends. If you seem like a big douchebag, ill probably do it my self.@@MicroMyco

[@W.Isarnorix.D]

If "Geek Squad" knew their stuff, they wouldn't be working for BestBuy. I once took a Gaming Rig in to have it looked at and told the guy all the steps I went through to get it sorted. 3-4 days later I get the call back and they tell me they couldn't figure out what was wrong with it. They also told me they did the exact same repair stuff I did to try to get it sorted. Talked to my Father-in-Law (Government Nerd) and he asked me if I tried resetting BIOS, after what felt like a numbskull eternity of silence I chuckled and told him of course I hadn't because that makes too much sense. I reset BIOS and it fired up like a charm.

[@78tag]

...not to mention the petty theft that goes on when you are not in the room. It wasn't the Geek Squad but I can tell you first hand. (and the theft wasn't all that "petty"_)

[@TBWSport]

Just found this channel. This guy has my total respect, what he says is 100% bang on. I subscribed and was glad to see he has 2.4 million who feel the same. Wonderful to see the guy has this following and success.. It gives me hope for the world.

[@SFTekken2028S]

What I like about this guy is that he gets angry on my behalf. It is therapeutic to see there are people like this guy out there fighting for us

[@saywhat7414]

I agree...and in this situation, it is even better because he is getting anger over something that happened to me. It is very therapeutic.

[@OurFreeSociety]

@@saywhat7414 - That was you filming the Samsung as.shole?

[@bland6004]

No kidding, he's looking out for all us short guys. Oh right, you're talking about the Samsung thing.

[@DaftFader]

@@OurFreeSociety This has happened more than once...!

[@djangosouthwest6043]

Same

[@mac1991seth]

Your short speech about people's height inspired me personally. The system is rigged, we should rise up.

[@rossmanngroup]

Rise... up.. hahah, I get it. I get it

[@traestephen7276]

My neck hurts from looking down on short people

[@La4geas]

@@traestephen7276 Bend your legs instead

[@gintozlato1880]

Nah being tall sucks, i know

[@00LazyFPS]

it hit too hard, man

[@blockmath_2048]

LMAO. I hope the technician is fired and the guy is reimbursed for the ENTIRE television.

[@hkiajtaqks5253]

what happens if you don't have a recording?

[@Spiritbombx100]

The guy who made the video said that the technician got fired and he got a newer model of the TV as replacement. However, I don't think that is quite enough compensation for something like this.

[@rendren7487]

​@@Spiritbombx100What in your opinion would be suitable compensation?

[@ElderKai555]

@@rendren7487 in addition? Jail time.

[@DishNetworkDealerNEO]

@@rendren7487Better Model TV, plus the man who did this in court, plus court costs, lawyer costs, and $100K Punitive Damages as an incentive to ensure, Samsung has an incentive to make sure their service Technicians will not play such games.

[@trustworthydan]

Im not into electronics repair, but i have learned to repair small appliances, dishwashers, clothes washers, dryers, stoves, etc. why did i learn? Whirlpool dishwasher almost caught on fire because of a faulty latch. Called a repair company to come check it out. Paid the dude $50 to come out, he says he has no idea whats up. Dishwasher already didnt work, so i just started tearing it down, sure enough the plug interface for the latch sensor was melted. Bought a new wireing harness $100 and told that company to get fucked, it worked as far as i know to this day (we got a new one). "Authorized repair people" dont always know what theyre doing, dont be a victim.

[@shinyrayquaza9]

I think the issue is more they need to admit they don't know and not scam. Not everyone will have seen a thing before and some repairs on anything can be like what doctors have to do, look for symptoms and make an educated guess

[@iCthe4]

No actually that’s true, they can be super Cluelessly, sometimes you just have to investigate yourself.

[@arconeagain]

A lot of techs are not interested, not going to bother with certain jobs. In saying that, this kind of work has been made easy with the aid of the internet. You can search a fault with a particular model and it can narrow it down to a single component out of thousands. Previously, techs would have various pages with manufacturer's post releases on known faults and revisions... if they were lucky.

[@AllDogsAreGoodDogs]

Maybe that's why Whirlpool is tanking / dead.

[@Yewtewba]

I just wrote a comment about Reddit when Louis started talking about it. Samsung is definitely going down on Reddit.

[@rossmanngroup]

They got the post deleted. I think it's the responsibility of everyone to make sure that Reddit and Samsung doesn't get their way, and that this story is not forgotten. Full Streisand effect. This isn't just one story. HUNDREDS of Samsung television customers were saying that this happened to them too. Even if they bought this guy a new TV and a Lamborghini, that isn't enough. They need to go back through each ticket and fix this for everyone they fd over before who DIDN'T have video proof I bet my life savings that they did this to other people who weren't able to fight it because they don't have a camera in their living room.

[@PaulDowsettUK]

@@rossmanngroup Great work bringing these issues to a wider audience. Could you post the link to the original clip? It's a good idea to cite any references like these in the description (apologies if I've missed it). Thx!

[@mrprogamer896]

@@rossmanngroup I got feelings for you.

[@athurV1]

Nice post Lois , u nailed it . i wonder whether other Samsung products may be affected or just 1 bad apple .​@rossmanngroup

[@randallsmerna384]

More like make it so that the repair guy can't repair any more..

[@86Smally]

This is so common especially towards elderly people. He should be fired and jailed.

[@nefanasa]

i guess he do because order from higher.. there is no benefit he doing that..

[@Liam.......]

​@@nefanasa doesn't take away from the fact he did it. Also, if its discovered a higher up told him to do it it should be investigated, if proven they should also be arrested, charged and sued

[@cashreedhar]

​@@nefanasahe's most likely doing this so that he need not do any work. The company he partnered with Samsung for repairs gets money if he actually performs a repair and bills it. Under warranty, his company gets the part from Samsung and they bill the hours. This guy is lazy and definitely not the first time he did this. He gets salary nevertheless

[@gloriousapplebees]

Pathetic that reddit took this down, pathetic that Samsung didn't respond properly. Disgusting behavior all around. Thanks for addressing this time and time again

[@bluecar5556]

Reddit, youtube. They are one in the same. Kinda surprised this video hasn't been removed. I downloaded it just in case to upload to odysee, rumble, bitchute, etc if need be along with the criminals face plastered everywhere. We will not be silenced. KZbin will most likely shadow ban this comment thinking I won't notice. I've been around a long time.

[@zod4365]

Because, it's not "Samsung" it's an authorized technician. That's a third party rep, NOT a direct Samsung employee. Now, is there a discussion about Samsung no longer working with that third party? Sure. Making comments directed at Samsung skips a vital step. Who is the company? Where is this located? The list goes on. By not doing that, it just becomes "anti- insert brand here," and that goes nowhere.

[@gloriousapplebees]

​@@zod4365 you're right, I seem to have imagined Louis said something about the way they responded to this but the only thing he said was that it was a repeated issue. So I stand corrected, thanks.

[@winzyl9546]

​​@@zod4365Samsung still tried to cover it up, read the owners pinned comment. That tells me not only are the authorized technician rotten but also samsung itself.

[@ChainCJ]

Reddit does this stuff regularly. I quit Reddit altogether over their pathetic back-bending corporatization.

[@shabazz18]

"unauthorized" techs are the ones that actually fix your equipment

[@strayiggytv]

Unauthorized techs can be trash too. I've seen some pretty terrible practices in third party repair shops including forcing components and telling things and then telling the customer that has mysterious internal damage.

[@doomed2die595]

Louis is 100% correct. I grew up in an Independent Appliance Repair shop environment. Cannot tell you how many times I myself have been called to a Person's Home to fix what the "Official Maytag Man" could not/would not fix or go good on warranty. Purposely cut wires, snipped resistors on circuit boards, poked holes in rubber hoses, etc..... Anything to get the client to "Go buy a new one" excuse, just so they can spend less than 30 min in your home to get the 1 hour charge of 75+ an hour billed out. One thing I learned really quick being an independent repair man, 1 good experience Client = 10 more Clients, 1 bad experience Client = loss of 100 potential Clients. Louis is spot on 100% facts.

[@MrBioniclefan1]

Yeah

[@animejanai4657]

@@viperz22 It looks like that company has a ruthless culture that their employees bought into. That korean company culture allows sabotage of customer equipment in order to void warranty service.

[@MistrX44444]

I spilled a tiny bit of water on the keyboard of my mcbook error and it wrecked my wireless. Genius said the parts would be $500 and labor would be $500, no warranty. I put it on a shelf and bought a new one. A couple of years later I stumbled upon you repairing macs on u tube, called your office and spoke with a nice man who told me it would be $273 with a 3 or 4 month warranty. It is still working like a champ 3 years later. Thank you! Paul Trautman.

[@BansheeN0rn]

That guy just wanted 500 bucks from you

[@Rocksy7]

the biggest issue is stupidity especially you being stupid Doing the wrong thing a SECOND time. going back and buying a new mac. this is why they get away with it lol

[@garegos7184]

u did everything right besides buying a new mac after this I would never touch an apple product again

[@yoloswaggins1579]

Imagine buying a new macbook after you got ripped off on your first one... Consoooomer

[@realtsarbomba]

1st mistake was that you bought an Apple, 2nd was that you bought another. I spilled a glass of red wine all over my asus laptop, I switched it off, took out the battery, wiped the laptop dry and clean, let insides to dry out and lastly I wiped the insides with isopropyl alcohol and everything worked like a charm.

[@norwegiansmores811]

This is why its not authorized repair. it is BRANDED repair. It is also worth noting this is also what happens when you are labeled a CONSUMER rather than a CUSTOMER, words matter.

[@technoman9000]

Authorized to rip you off...

[@jockslap]

Oh he branded that TV allright

[@Arun_George]

You have no idea how valuable your videos are to people ALL OVER THE WORLD!

[@petyrbaelish007]

Sure he does, hes making dough with this channel.

[@MoiraWillenov]

@@petyrbaelish007 Go away.

[@petyrbaelish007]

@@MoiraWillenov you first

[@JimLambier]

About 25 years ago, I bought a Samsung TV. It was a monstrously big CRT version. After a couple of months, it died and Samsung sent out a service rep to fix it. Since it weighed 200lbs, the repair was done a my house and it was dismantled in my living room. Part way through he repair, the tech announced that he would need a part and was going back to he shop to get the part and would be back shortly. For over 6 weeks, I waited with TV parts spread in a corner of my living room. Dozens of calls to Samsung proved that they didn't care.

[@Roadent1241]

Haha, sounds like the three sets of guys who came to look at our central heating over the last year and a half. We've just got it fixed by someone professional who's not British Gas because they were useless. One of the groups left one of their guys here like he was ensurance (I'm making that a word) of their return while they went shopping. They returned to pick him up and said they'll call us. August 2022. Used crappy little space heaters that winter to help not freeze. I'm just happy we've had heating since Christmas 2023. Why are professionals(???) like this?

[@KiEuKiTo]

I spent about $2K on brand new Samsung monitors & they all had problems. And Samsung was completely useless. They wouldn't even respond to most attempts to contact them. Never getting a Samsung monitor or TV again. I still trust their phones, but that's it.

[@Retarded229]

I used to be the only factory authorized service provider in Lexington Kentucky who repaired Samsung appliances under warranty and Samsung is the worst, it wasn’t too bad until they changed regional service mangers and tried to scam me. Now they have nobody to service their junk in Lexington under warranty and almost nobody else will work on them out of warranty either.

[@Jake-bk4wh]

@@KiEuKiToI wouldn’t trust their phones, it runs on google. Stay as far away from google as u can.

[@JesusChrist_IsTruth-LoveForALL]

​@@Jake-bk4wh Doesn't almost every phone run on Google? Which phone do you use?

[@jamesbrown4092]

A few years back, a friend of mine wanted to sell his Cadillac, but he couldn't because the Cue screen was cracked and non-operational. All the places he called quoted him $1,200-$1,300 because they would have to replace the entire module. I found a place online that sold just the Cue screens. He was able to have one delivered to his house for about $125, and it only took me about a half hour to install it and get it working - helped by the fact that the place that sold them had step-by-step instructional videos. Just another example of how the 'unauthorized' repair places can outshine the 'certified' places.

[@noturfather1106]

I burned up the head and piston on a stihl chainsaw and it wouldve been 600 or so just for oem parts without the cost of installation, i got non oem parts for 115 and a week later did it myself in 30 minutes.

[@alexcuevas5633]

Well if the screen was not working it should just need a screen replacement right?

[@jamesbrown4092]

@@alexcuevas5633 If logic and sanity prevailed, then yes. But they were like, "We're General Motors. We don't DO that!"

[@SUPRAMIKE18]

I had a similar situation once, a local shop near me charges by car model and not the actual part, my car (1988 Toyota Supra) needed a thermostat, i asked the guy how much for a thermostat for an 88 Supra and they told me $60, had a budy go in a couple days later and ask about a thermostat for an 88 Camry (its literaly the same part) and it was $20 😂

[@Astraeus..]

@@SUPRAMIKE18 I had a similar experience before with a Honda Prelude, where various parts from an Accord were like 1/2 the price for the exact same part. Kinda bullshit that they can pull that sort of nonsense on so many people without any real consequences.

[@TheNefastor]

As a life rule, people, never let strangers unattended in your house except if they go to the toilet.

[@limmoblack]

@@scrittle Oh, what did they do to your toilet? Id be more concerned with them 'casing the joint', but yes they all seem to have weak bladders whenever they come here.

[@whatsuphelp]

​​@@limmoblack most people have tooth brushes in their toilets room, so he could take them and scrub the toilet with it. Never take your eyes of him even if he will use your toilet. Stand beside him to show dominance

[@limmoblack]

@@whatsuphelp Lol. Only people with no teeth should let them use the toilet...

[@cumcumcum148]

​@@scrittleyeah they might have taco bell for lunch. Destructive stuff

[@georgesos]

Toilet? As if I m going let a stranger walk in the house...

[@Red-Yo]

I was about to buy a Samsung phone, I don’t think I will now. Thank you for the real journalism news will provide.

[@ThatIceChampion]

At this point an iPhone seems like a good option. get a used one or go for a different Android brand like Xiaomi, I hear their phones are good

[@zinxlo]

​@@ThatIceChampion if you aren't getting a Samsung, Google is your next best bet, xiaomi is shit they have bad software support and don't care about bugs plaguing theur software especially older devices, talking from experience

[@bobob6128]

I had the thing where my Samsungs phone Batterie got really bad After 2 years. Now i have a S21 plus and i am lucky it works for over 3 years. I think next time i wont buy samsung .

[@xnitropunkx]

@@ThatIceChampion Holy shit this comment must be satire

[@ThatIceChampion]

@@xnitropunkx nope. Again, if you don't want an iPhone, no need to go for Samsung. There are much more companies like you and most fanboys argue.

[@oBseSsIoNPC]

Dude, that customer was lucky to have the perfect angle for that footage. If the suspect had been on the other side, it would have been blocked. What a fantastic idea to film it! As a agricultural mechanic and human being, I always work on my client's equipment like as if they stood beside me (which they hardly ever do) or at least film it. Don't get me wrong, I NEVER hide my fuckups or damage property anyway, but you never know what mood you are in or what might happen that day and we tend to save ourselves first, before doing the right thing. So I am just adding another layer of fairness to the client, to make sure I take responsibility no matter what. NEVER disrespect or cheat your employer! Some people might have FINALLY convinced themselves to trust someone and YOU fuck them over and out of trust forever. DO NOT DO THIS. Thanks for sharing Louis

[@deadbeef576]

He also had a camera on the other side of the room, just in case this happend.

[@MrZoomah]

Problem is when the customer then does the dodgy. In 20 years my dad has two customers who didn't pay. Since 2021, 25 have tried to not pay. He's stopped owning up to his mistakes and just fixes them without telling customers. He's lost too much money by people using his honesty to weasel out of paying him or having to use lawyers to get his money. Of course, all but one was from the rich end of town. Migrants and poor people always pay promptly and are thankful for a job well done.

[@rogerm3708]

Over 30 years ago something similar happened to my Mustang convertible with over 120,000 miles, when I brought it into a Ford dealership for an oil change. Immediately afterwards, the service manager brought me an estimate for $450 to change the oil and replace the heater core because it was leaking all over their bay. I demanded my car back and the manager tried to persuade me for several minutes not to drive it out and even offered to do the repair for $300. I drove it to the nearest repair shop and the mechanic diagnosed it with being stabbed with a long flat head screwdriver. When I told him what happened, he started to panic and offered to repair it for under $200 and do the oil change if I promised not to report it. I was already under a lot of stress with my new job so I agreed. I was at a house party almost 10 years later and I overheard a man say that he used to be a service manager at that Ford dealership. I told him what happened to me and he confirmed that they did that and drunkenly laughed, "I may have been the one who gave the authorization to do that to your car". I wanted to punch him

[@oBseSsIoNPC]

@@rogerm3708 what the f...that is so messed up.

[@leokimvideo]

That repair guy looked super dodgy before he damaged the Television. He's definitely done this sinister trick many times over. I bet his personality type is Psychopath

[@cherriberri8373]

"His personality type is psychopath". What were you even trying to say here besides announcing to the world you're a quite ignorant and rude person? You don't understand what the word means, its not something to be used as an insult unless you know nothing and just want to look like a douche.

[@drek9k2]

The funniest part is the guy can clearly be seen looking around more than once for security cameras.

[@phillipmargrave]

No. He’s just Asian. It’s in his blood to be sneaky.

[@huyked]

@@이이-n4z8y Shut your hole. I'm Asian.

[@samir970]

he also sneakily enquires about and looks himself to see where the other room is to see how much time he has to do the sneaky.. He looks like a first class piece of s**t@@drek9k2

[@Erekose2023]

Amny years ago (I hate to say, but actually.. decades.. feeling old), I had a rental TV (package including main TV, small semi-remote tv and VCR) from a company called GRANADA. The main TV developed a fault, picture rolling slowley despite trying to adjust the fine controls at the back. Bl;oke was at the door within 2 hours of my call. He had the back off the TV, and quickly identified a dodgy capacitor and replaced it, Then did some testing, and even resolved another minor issue which just cropped up at random tiems. During all this, he explained what the main issue actually was, and how the capacitor in question was causing the roll. He was friendl;y, courteous and informative. I know there are still people like that around today (as this channel and others similiar demonstrate), but sometimes it feels like this is a dying breed of repair man

[@bluedistortions]

It's also a dying breed of products. That was when it was cheap and easy to repair. It was profitable to do so. Nowadays, things are built to be disposable. The authorized tech is probably getting paid $60 for that call, and he doesn't want to take the whole TV back to the shop, replace the screen, take it back to the customer.. he's losing money on gas alone. The system is setup to screw the customer. Btw: I'm not saying what he did is justifiable. Not at all. Lock him up with criminal charges. I'm just saying, the "authorized" repair industry is dead. They have no incentive to repair.

[@simonspacek3670]

@@bluedistortions I think that part of the problem is lack of... how to call it... company pride? Companies used to be proud to show that their products still work after many years, now they want to show the newest, coolest thing. Sure, there are exceptions (but not in electronics I'm afraid).

[@sunshineflyer]

Oh, Granada … I remember the stories about them! Worse than a gym membership to get out of.

[@TryssemTavern]

@@simonspacek3670 You are correct. Things used to be built to last. However... those things were passed down, rather then people buying new ones. So companies had to intentionally design their products to break so people would have to continue to buy their product. It's not about having a good product anymore. It's about maximizing profits.

[@toolbaggers]

Your story might be the reason nobody has a Granada TV!!

[@wildmonkeycar]

KZbin is freaking screwy for not showing this off, more. I'm not subscribed, but I've been consistently watching your videos, and I've only just seen this

[@BentMG]

I used to be a tv repair tech for an authorized service center back in the day. Samsung *hated* authorizing panel replacements for picture imperfections. Towards the end of their days manufacturing plasma tvs they went too far in trying to make thinner glass on the front of the screen, which caused warping and cracking from the inside out...I lost count of how often they'd deny warranty coverage on their defective screens on those specific models. They would never outright say that we were to go to this extent to cause a denial of warranty coverage, but their actions spoke louder than words. Their behavior, and awful management of the local company I worked for caused me to get out of that whole industry ASAP.

[@Rexhunterj]

My land lords have a model of Samsung Plasma that was notorious for its rapid burn in through regular use and it repeatedly was denied any repair/exchange even when the ACCC took them to court, Samsung just fought back, we still don't know the result of that fight lol.

[@davidhunternyc1]

Class action lawsuit?

[@CtrlAltRetreat]

​@@joanfrederick9176 Loved those trinitrons, the 4" thick heavy Panasonic plasmas and the first three generations of the sharp super yellows. They don't make them like they used to, but to be fair you had to pay a premium for those back then

[@MonguzTea]

I bought one of those, the screen was cracked right out of the box. Samsung didnt want to take it back until i showed them the video i took of the unboxing.

[@Gatorade69]

​@@joanfrederick9176 Yeah stuff just doesn't last. I used to like Vizio but anybody with a Vizio TV I know the TV dies in like 3 or 4 years. My mom's Vizio still works but turned blue. However I have a 1080p LCD Vizio from uhh 2009 or so and it still works perfectly all these years later.

[@desenagrator]

Saw this on reddit when it was posted. Glad you're covering it!

[@XxTWMLxX]

Reddit removed the post. Says [post has been removed by Reddit] in the title and body of the post... All the comments are still there though.

[@alexs2778]

Did Samsung threw some cash OR threats their way? Knowing them probably later@@XxTWMLxX

[@desenagrator]

@@XxTWMLxX Yep, just saw a comment where he said Samsung got reddit to remove it. Absolute slimy, shady company.

[@Zorklis]

​@@desenagrator If Samsung really did have it so Reddit removes it, surely Reddit would be part of this fraud/damages case since it was removed to not spread awareness of this malice Samsung does to weasel out of repair

[@richardjames3356]

@@desenagrator Which one? Samsung or Reddit?

[@SensSword]

I sent a laptop to Louis's business years ago for repair. They said Apple could do it for free. It took a bit good of convincing, but I assured them I'd rather pay money for a proper repair than a free shit "repair" from Crapple. Finally the lady on the phone relented when I explained that. I thanked the team and her. That laptop lived another 5 or so years before sadly passing of old age amongst loved ones. It left behind a functional charger and many memories from loved ones. In lieu of flowers, please donate to your local Louis Rossmannesque shop. RIP early 2010s MacBook Air. We'll miss you.

[@l3p3]

Old age? Still using my MacBook from 2009. 😮

[@rossmanngroup]

Thank you! Creating incentives for people to do the right thing by customers is hard. Crafting that culture is difficult. But it's worth it.

[@MLTAKOS]

@@l3p3def check that battery cause they tend to inflate when they are that old if you haven’t replaced it already

[@mysteriousghost4852]

@@l3p3 shiiii i got an iBook G4 😅

[@SensSword]

@@MLTAKOSalready replaced the battery once myself. Not willing to do it again for a nearly 15 year old machine.

[@luzziby]

I had a 1 month old Tesla and the back seat would not slide forward. Took to the service center and after a whole day of sitting on a new seat order, they called me and said that they found some dog hair in the car and that my 12lb chihuahua chewed the wiring harness and thus could not be covered under warranty. I blew up on them and had to argue for a whole day as well as investigate on my own to conclude that the harness is too long and likely was sheared off by the sliding mechanism. You can only get service done at a Tesla service center and only with brand new Tesla components, which leads to issues like this. A $30 part for Tesla became a $1700 seat replacement. They finally agreed to replace the whole seat for me but it did sour me on the company a bit.

[@jjww30]

Welcome to the club, pal. They just voted to give Elon $50B for nothing, and Tesla still can’t handle their own collision repair.

[@Manu-Official]

I would not buy a Tesla, purely because they run a monopoly on repairs and parts availability.

[@jjww30]

@@Manu-Official you wrote that on an Apple product, didn’t you? 😂

[@alternatedenz]

@@jjww30 much cheaper to get it repaired from apple than to get brand new seats for like $2000

[@jjww30]

@@alternatedenz I’m going to venture to guess you’ve never taken anything to the Apple Store for repair. 🧐

[@bobweiram6321]

When my microwave started billowing smoke from its vents during operation, I called Samsung to alert them about it. After several arguments over the phone, they sent a service technician who witnessed and documented it. Their main office called him and said they couldn't repair it since the warranty expired a month earlier. I was offered me $100, but refused it out of disgust. I was shocked by their lack of concern for a potentially life threatening product. I later learned there were numerous reports filed about their microwaves catching fire and leading to property damages and injuries. There was also a recall of a model which looked identical to mine, but had a different model number. All I could do was file a report with my state consumer protection division and the federal consumer product safety commission.

[@leonro]

Dude, I hope you never used that microwave again. That's a serious risk factor!

[@daplebdatisplebby]

Make no mistake, that is a representation of samsung customer handling, not the odd.

[@Underestimated37]

See if you were in Australia you could have had it replaced, our laws give protections saying that even if a warranty expires there’s an expected life of a product that is inviolable, and if it fails too early they are expected to repair or replace the product. The example they usually give is a fridge, they expect 10 years from that minimum.

[@thomasashton5555]

Tf you spending more than 100 on a microwave for? Useless things

[@EggEnjoyer]

@@thomasashton5555A hanging microwave that sits above your stove is gonna cost you more than $100. So if you simply want to make the most of your living space and not take up counter space, it’ll cost you a bit more

[@vla1ne]

I feel this. If samsung had just left the video up, and oned up to it, they might have been reasonably separate from the employees actions, but to force the video to be taken down not only lends credibility to the story, but makes it clear that samsung doesn't care all that much, if at all, about customers.

[@MickeyMishra]

Neither did the police either. They told the owner that it was not their problem and was not a crime.

[@vla1ne]

@@MickeyMishra I hope he's lawyered up then, because the cops and samsung both need to get hit with a major lawsuit.

[@adrianmizen5070]

Same thing they did with the exploding phones a decade ago, issuing take-down notices for that GTA video with the sticky bombs replaced by Samsung phones.

[@vgamesx1]

@@adrianmizen5070 Didn't hear about that one, that's absolutely hilarious though.

[@MrErViLi]

Let's see them make Louis take his video down!

[@googleuser_b349ffd2]

Yeah, the Reddit cover up was especially egregious. If it wasn't for that I would just be wary of their authorized repair techs. The cover up shows that the company itself is rotten to the core. I certainly will not buy anything from Samsung in the remainder of my lifetime. Thanks for this video.

[@marckyle5895]

Yep, and I wanted that folding phone, too. Not now.

[@stevewalker2028]

Reddit is just corporate slime now, they're only interested in sucking up to advertisers.

[@MrFlarespeed]

Companies forget about the streisand effect far too often

[@jmal]

​@@MrFlarespeed Because they think they have the power to intimidate us into silence.

[@wolffang489]

@@marckyle5895 Folding phones are a scam anyways imo. You're paying extra to get features that reduce it's useful life to a little over a year. On either end of the high performance market you could pay $400 for Gorilla Glass and a decent processor that might still be very decent spec 5 years later if the battery lasts vs paying +$1000 for some flexible plastic you can damage with a fingernail, can't accept screen protectors, scratches if some dust gets in your pocket, and slowly crumbles and dents as you open and close it like you paid all that extra to do.

[@scottmccluremcclure3916]

He's telling the absolute truth. I was in the automotive repair for years, same story he's telling.

[@terenceclapper]

As an authorized TV repair agent this absolutely disgusts me and puts shame on all of us in the field.

[@notcorrect]

It's unfortunate for the good service people. I have so much anxiety when a service person comes to my house because of this kind of stuff. I just need to watch everything they do.

[@big_bird8597]

aye yo man can you fix my tv on the low for me

[@robertthabassist]

Get fucked do it unauthorized

[@Kipah]

@@big_bird8597 Absolutely, just shut off the breaker real quick.

[@thatguyalex2835]

Agreed. There are always bad apples though. But this action by the Samsung rep guy was uncalled for. For me, I am not a smart TV owner here (my TV is a 43 inch LG 43UN700B monitor connected to a Roku and DVD player via HDMI, so it acts as a dumb TV). Thank you for being a good repair agent, fellow. :)

[@sjwhitney]

This is rather interesting. I'm not a "real" technician but I can hold my own with basic repairs. Two of my favorite subjects are older plasma TVs and also hot tubs. When plasma TVs were all the rage, they were sold like hotcakes and died so fast you would think that had a virus from somewhere in the far east. But, why were they dying? I decided to take mine apart rather than tossing what was a gloriously rich picture in the trash. What I found made me shake my head in disbelief. After removing 3000 screws to get the back off, I found a nicely laid out setup. The power board was completely separate from the brains that were also separate from the image controller. The power board has several obvious capacitor failures. What I also noticed was that the board was designed to take LARGR capacitors. I noted the values and the maximum voltage ratings. The voltage rating was the same as what was being sent to them from the power supply. To the layman, this is ok, but my own experience tells me that running something at the max shortens the life and so it did just that. I ordered new capacitors for a whopping $12 (which provided extras too) and replaced the bad caps with new ones of a higher voltage rating. Not amazingly, the new caps fit the board perfectly because it was designed to take the larger ones! How do you sell more TVs? Easy, just put in components that you know won't last long. That TV was only 2 years old when it failed. However, it is STILL running just fine 20 years later!!!! My other incident was with the controller to our $1 Jacuzzi hot tub. Yes, it only cost us a dollar because friends were moving and couldn't take it with them. The controller failed and I did all the studying I could with on-line assistance. I ran through a complete diagnostic check and wrote down all readings. I then found a fellow in AZ that repaired boards and e-mailed him my findings. He CALLED me just so he could compliment me on how detailed my work was! Then he said, "You know what's wrong?" I immediately answered, "The capacitors, right?" He said, "Yup!" $10 in capacitors (also rated at higher voltage!!!) and I was back in business! No charge either! LOL So, you see, there are still some really good FAIR repair guys out there. He could have fed me a line of bull, had me send the board in, and then charged me over $200 for the repair.

[@terrabiker]

My LG monitor one day was randomly shutting off restarting, you know what was the issues ? 😅 Yes, exactly, replaced them many years ago still working fine 👌

[@StratMatt777]

GREAT info! I didn't want to take my great little TV with integrated DVD player to the dump, now I will look inside for shot caps. I had bought an LED ceiling light from Home Depot.... after a couple months it failed with a burned out cap, got a replacement, it failed a couple months later for the same reason. I returned it. Thanks for pointing out the cap issue, I look at electronics failures differently now!

[@brettdent1540]

I bought a Panasonic plasma back in 2012 when I lived in Anchorage. It is mounted above my fireplace in my living room as we speak right now 12 years later. Not to mention 5 moves later (2 cross country) and it is still kickin', not even moderate burn-in. I keep telling my wife that when it goes we are getting an OLED, but at this rate, I'll be dead before this monster dies. Even to this day people who come over say the picture quality is fantastic. It sucks that yours failed after 2 years, but I am glad that you fixed it!

[@sjwhitney]

Just remember, always try to fit the next higher voltage rating in there somehow. They design them to fail by putting in the cheapest parts they can, even if it is only a fraction of a cent difference!!

[@DaftFader]

You're going to have the boojee-est post apocalypse hideout! Everyone be scrambling for tins of food, and you'll be laid back in a hot tub watching old DVDs on plasma TV! xD

[@MicroMyco]

You should show this video in a congressional hearing on consumer repair rights legislation, along with your very convincing reasoning on the incentive structures.

[@comosaycomosah]

this

[@mattb9664]

Definitely needs to go into the highlight reel if there is a plan for doing the hearing.

[@Eric-xj4qj]

lol, congress.

[@allenlake8536]

So I gotta say you made some good points I’d never thought of. I have a 75’’ Samsung that the screen went black on, and because of your video I’m going to find a local unauthorized guy come look at it. Thanks sir, I hope I have a good experience

[@SlavTiger]

I have an idea, we should all call samsung support and ask them about this. Post it on media, make them know. Streisand effect their censorship.

[@erickauffmann_official]

That would be amazing

[@MickeyMishra]

If you do? Something big international is going to come out. Be careful!

[@jdmjesus6103]

​@@MickeyMishralike what?

[@davecrupel2817]

​@@MickeyMishraGood!!!

[@izwizz520]

Owh hell yeah, I'm in

[@budgetmerch]

I bet that TV owner felt absurd setting up a hidden camera but boy, I'm so glad he did. What a horrible thing to do to a customer. I'm not at the end of this video yet but I hope this man was properly compensated. WOW! Incredible.

[@TylerRayPittman]

He was respectful AF to the tech too

[@jdmjesus6103]

Samsung? Compensate? You must be new here.

[@bunyaadi]

The guarantee is more of an afterthought these days.

[@leonro]

So far the only compensation Samsung has given is to get his video taken down. But hopefully they'll be forced to give a humane response to this, either by a higher up once this makes enough waves, or by the authorities.

[@custos3249]

No joke. Simply having a second pair of eyes on your side makes a hell of a difference. Had a landlord who loved to harass me change his tune pretty quick when I had a friend swing by every time there was some new "emergency" allowing him to crawl around my place.

[@zardoz2627]

This act of malicious vandalism and fraud fills me with rage. There would be violence. Then a huge lawsuit after getting out of jail.

[@MonkeyJedi99]

Technician? No, officer, I never saw a technician. Well, not since he parked his vehicle in my driveway and walked thataway...

[@Gabriel87100]

Not only a lawsuit needs to happen against Samsung and this guy, but youtube channels should follow every development of the lawsuit to make sure to report if Samsung buys their way into innocence.

[@NoVanity1]

I had a Samsung galaxy a52 for only 6 months and it wouldn't charge anymore because of some overtemp glitch. I tried to take it to a few repair shops and they said they couldn't fix it because they cant get the parts. They all suggested to just mail to to Samsung for a repair. Sure enough I get a call saying they wont fix it under warranty because it's "bent". I would rather swan dive into a wood chipper than deal with Samsung customer service ever again! I would wait hours on hold and if I talked to someone they wouldn't listen to a word I would say and just consistently gave me the runaround. After seeing this, I'm convinced they bent my phone themselves. The bend was so miniscule, probably less than 1/32". I don't know how they could have known. But aside from all of that, why would such a minimal amount of bend void my warranty?? I never dropped my phone or anything so it probably just happened from being in my pocket.... or you know, some sketchy asshole like the one in this video got a hold of it. This video has just solidified my decision to completely boycott Samsung!

[@Whateva67]

I have a similar story. I have a 2017 iPad pro with a battery that drains in half the time as normal,it’s been used for 7 years so that’s to be expected. I went to an apple authorized repair shop and they are supposed to diagnose the battery and if it fails to meet a certain standard,they replace the whole iPad with a refurbished same model for the cost of a battery replacement,about 150$ Cad. They came back and said the iPad was slightly bent and had a bright spot on the screen. I said if they won’t do it because of the damage,I will gladly pay for them to put in a new battery but they don’t actually do that,they just want to replace it. Maybe they slightly bent it to avoid it altogether 🤬

[@Elisabetta5515]

I had same temp problem with a52s and decided to order an Aliexpress screen and solved the problem. It was a flat cable issue.

[@233kosta]

Could have just told the customer "I see the problem, I'll be back tomorrow with the part I need.". 99% of people would be perfectly happy with that.

[@Kune35]

You're saying only 1% of people would be annoyed they had to take the afternoon/day off work for the scheduled service visit and wouldn't be available the next day?

[@leonro]

​@@Kune35I'm pretty sure that same 1% and most of the other 99% would be even more annoyed when the dude denies their warranty due to a scratch that they had never seen before.

[@SomeoneBloodyRandom]

@@Kune35”Ok sir, if tomorrow doesn’t suit you, which day would you like us to return to compete the repair?”

[@Gatorade69]

​​@@Kune35If a electronic device is broken I don't expect it to be fixed that day. Someone needs to diagnose the problem first and if it requires a part that can take a bit, especially if it has to be ordered.

[@PeterTrimboli]

Guarantee it goes deeper than him just wanting to go home I'm willing to bet he does that all the time either because he always wants easy jobs or because he or someone makes more money the less time they spend at people's houses so he's pushed to be faster.

[@simonmpoulton]

This reminds me very much of an experience I had in my repair shop just last week. Customer brings in a Samsung Tab A it's 14 months old covered under the 2 year Samsung warranty and it's rebooting by itself. He had already sent it to Samsung's "Authorised" repair centre who told him that it was liquid damaged and it would be £1000 to repair (It retails for £200). I checked it over took everything out - liquid indicators were white and there was no sign of corrosion anywhere. Just another example of Samsung's "Authorised" repairers being dishonest to not honour the warranty. It wouldn't surprise me if they earn a bonus based on the number of devices they refuse for warranty service.

[@jansenbrown3435]

more likely they are on a fixed price contract and so the less work they do the more profitable it is.. this incentives them to void the warranty.

[@keithwilkinson2688]

That sounds like the tab has been charged with a low power charger for an extended period of time and the tablets battery has now degraded to the point where it cannot sustain the power required to boot. Quick fix Boost the battery back up to correct voltage externally and inform customer of incorrect charging Best fix Replace battery at fair value to the cust and explain charging 101 including initial conditioning of the battery

[@naekosl3059]

It will probably be just as exciting when Chinese cars get sold in the USA and it is hard to get warranty coverage.

[@Hornat355]

@@naekosl3059 No need for varanty repair when the car goes up in smoke.

[@thecianinator]

@@naekosl3059 Samsung is Korean, and Korean cars have a reputation for being terrible

[@shekharmoona544]

I just googled this Samsung repair situation and not one mainstream media outlet has covered it. Where is inside edition at the minimum.

[@dlsisson1970]

Mainstream media is just propaganda for corporations. Very few actual journalists left.

[@juanwick730]

Inside Edition is too busy running Samsung ads.

[@dexterman6361]

I wish this applied to car repair too. I am not sure how often this is the case, but I've seen waaaaayy too many videos of car repair places swapping out good parts for bad ones or similar things so that they can make an extra buck. Or maybe I'm biased in the sense that you typically only see the bad experiences, so I dunno. But yea you're right, somewhere deep down I am hesitant to not go to an authorized center, but then again, maybe the propaganda has gotten to me, and I consider myself somewhat tech-knowledgeable. Maybe I'm not as "smart" as I thought lol. But there's one thing definitely I do know. I will trust you to fix my life :D

[@Slothptimal]

Independent repair has skin in the game. Nobody else does. Manufacturer - sold you the product, they've already been paid Authorized Repair - gets paid pennies on the dollar to come repair your stuff. AR sees you as a problem, not a customer. AR gets paid based upon closing your ticket asap. IR has a vested interest in committing to the 4 hour repair to get you back to working properly. A company I worked for got paid $60 for a warranty repair call, to fix $20,000 hot tubs; our service call rate was $180/h. After gas, insurance, and salaries, we lost money before we even got to your house - there was strong incentive to get the hell out of there asap, resulting in a lot of "You need to replace the motherboard" instead of identifying the damaged part. Lots of angry customers, lots of delays for parts that were often needless. Hell, for 3 months, the pumps got shipped with a wire backwards, and customers were instructed to get a warranty pump replacement instead of turning the wire around because it took 30 minutes to open the housing and swap the wire.

[@Feooooooooooooooooon]

Anonymous capitalism. This did not happen when you had relation to the customer / producer in your village back in the day.

[@tin2001]

The business I used to work for was an Acer authorised repairer for a while... But we straight up said from the start that our official coverage area was basically not much bigger than the block the business was at... So we got to negotiate travel costs for almost every job. Which turned out to be wise. Most of the jobs we did were 200+km away (over 100 miles in old language). That's each way. And the clowns kept sending jobs to us with due times of that same afternoon, with a part being shipped out overnight... Not sure how they expected that to work.

[@jasong6027]

​@@tin2001don't know where you live, but we do use miles in the US. Not "old language" but proper language.

[@JonBonCat]

​@@jasong6027 miles is part of what's known as the imperial measurement system. Where a foot was the King's foot and an inch was the King's thumb (later standardized). This system was invented by the British and is part of the USA's historical heritage of once being British. It is absolutely the old archaic measurement system. The metric system is the one with kilometers, centimeters etc. Water freezes at 0°C and boils at 100°C. 10 millimeters = 1 centimeter 100 centimeters = 1 meter 1000 meters = 1 kilometer The metric system is used the world over. There was a big push for converting to the metric system in the 70s, and the United States just didn't succeed in doing so. The only exception to this is baking, where the imperial system is often used.

[@curtismaize]

Why would the company do warranty repair calls if its costing them money?

[@Versedian]

My experience with Samsung repair was an Over-the-Range microwave that smelt like fire. The technician they sent took it down and removed the shell; plugged it in and turned it on. Sparks, flashes, smoke. Scary that it was in my wall. Calls Samsung and gets authorized to replace a wire harness. Service member tells me to state "I am not comfortable with the repair" so that Samsung will replace the unit. Samsung says I refused repair and they are no longer responsible. I'll never buy a Samsung product again.

[@lamardoss]

I literally have an appointment with a Samsung Repair guy next week for a Odyssey OLED G9 .... Very glad you posted this.

[@gblargg]

If you have a normal USB-powered security camera just put it on a battery bank while the tech is there.

[@voltare2amstereo]

Take pictures

[@dopefish88]

Watch him like a hawk. Do not leave the room while he's working.

[@MickeyMishra]

Hide your pets. 😅

[@BR0KK85]

You could let him know that you saw that video and therefore will not leave the room. Dont assume he'll be the same guy and do the same tho. Just let him know that you know of this and that you'll be recording this and that he should tell Samsung that you know their technicians (some of them) are crooked.... Maybe he'll report that to sing and therefore they'll change

[@TomJakobW]

Whoa, hey there Samsung; this isn’t South Korea. Those straight up mafia style tricks don’t work over here…

[@jlandi0409]

Honestly, it's more so the American people working for Samsung. It's why they rarely hire foreigners

[@TrescoFresco]

They most definitely hire foreigners. Thats complete bs.

[@ClaudeSac]

Yes, they do. They definitely do. Just this one was caught, and therefore 'did not work' but for the rest; they do work 'over here'....

[@thomasparsons9866]

I’m just an employee at a fast food place that uses a Hobart washer. It broke about 6 months ago. The contractor kept canceling the work order and in the system it said it was fixed. When they finally accepted it after some strong messages, they somehow made it worse after 5 hours and tried to get the manager to sign off on it, not saying they’ll be back or anything. Then when they back again to finally fix it, it turned out it was actually still broken. A year ago the same contractor told us a screw was impossible to replace/fix for a separate issue, it was signed off and he left after just looking at it and doing nothing. I took another closer look, used a couple of wrenches to pry it off, then used a descaler we had in store and completely fixed the issue.

[@NerdSnipingBatman]

Contractors are the worst. I was getting internet installed and literally it took 2 months for someone to finally actually come out here and run a cable from the street to my unit. 6 appointments where either nobody showed up, or passed the buck to the next guy. Yet they mark in the system that it's "completed". What is it with contractors being so incredibly lazy?

[@hrdcpy]

I'd like to think it's because they are really depressed and not malicious.

[@OddZodd]

​@@NerdSnipingBatmanEffort < Money They get paid regardless, so why choose to do a 'difficult' job

[@RyanCWilliams]

Back when I worked in the service industry Hobart did publish repair manuals online. I have no idea if they still do that but having repair manuals available allowed me as the unskilled maintenance guy to repair our equipment with minimal downtime. If I needed a part I could give a manager the part number from the manual and tell them were to order it from. Often times I would have the machine repaired before the technician scheduled a service appointment.

[@FreeRadicals305]

On the lighter side, I bought a Samsung TV 2 yrs. ago and it disconnected from the internet every time it was turned off. I did their recommended song and dance that brought a repairman out to fix. After he looked it over, he said he could fix it, that he had a new motherboard but he'd recommend just taking it back to Costco (it's brand new). I did, new one worked perfectly. Incidentally, I told him I fixed my prior Samsung's strobing issue myself, by watching a KZbin video. He was not pleased : )

[@toolbaggers]

@@scrittle What do you think Costco does with the old TV? It would have been cheaper for Samsung for the TV to be repaired.

[@ohger1]

Odd. Auto disconnect from the wifi is easy - swap out the main if a firmware upgrade doesn't fix it - although a service menu reset fixes about half of them.. I've done dozens of those.. Yeah, the strobing was just cutting a wire jumper

[@speaklifegardenhomesteadpe8783]

As a tech who's done in home TV repair.. Last tool I'm randomly walking around with to diagnose your TV...is a box cutter. Also, my day i is your day if I'm working for you. I take a project completion pay, rarely hourly because I'm dedicated to making you happy no matter how long it takes me. This guy's abhorrent.

[@Egon.Sorensen]

I'm a radio mechanic trained at Bang & Olufsen HQ in Denmark - this behaviour would have been grounds for termination immediately. I have spent days on locating and fixing periodic faults in a unit, never heard a word about I had to hurry and do a 'questionable' job. Shame on Samsung - They should really be called Shamsung, a more fitting name it turns out.

[@animejanai4657]

@@Egon.Sorensen Korean culture after their Korean War resulted in a ruthlessly efficient society. I wonder how much of that older culture permeated to modern times. It seems that some of that "too bad for you" attitude from those times has survived at Samsung.

[@GoddessOfTheWinds]

I lost my trust in Samsung 10 years ago... Companies cannot be trusted and that's also why I don't trust manufacturer's warranty.

[@chriswillis4960]

Samsung owes this man an exact replacement, This guy also should be fired and arrested for property damage.

[@daysandwords]

I would say an upgrade and a guarantee of free upgrades every 3 years for the next 30 years is in order.

[@josekanucee1428]

Samsung owes him a refund and a brand new LG.

[@CoryPchajek]

Cops don’t give a crap about stuff like that.

[@dannymitchell6131]

@@CoryPchajek Depends on where you live, if I called the locals they'd absolutely give that dude a visit. Maybe not immediately but they'd do it.

[@Gocunt]

they offered him a new one the second time they fixed it and he complained and demanded them to fix the old one lmao dude just got sick of being around the fat fuck 🤣 not defending him, he should still just do the job he's getting paid to do

[@mikey_atman]

Louis, from an OG Canadian who was one of INTEL'S 1st field service techs north of the border back in about 1980... Huge love and respect. I'm glad you're out there. 🙌

[@rossmanngroup]

Thank you!

[@anomonyous]

What's the difference between a regular Canadian and an OG Canadian? Do you still belong to the British Empire?

[@KeiraR]

​@@anomonyousHe's elderly. Give him a break. He's just trying to use the lingo of the kids today. 😌

[@N1h1L3]

@@anomonyous He's an OG, so that would be France, not Britain. "Canada remained a French territory until 1763".

[@LagrangePoint0]

@@anomonyous That he most likely didn't vote for castrau

[@WarrenGarabrandt]

Wow, time for some criminal property damage charges.

[@bikkiikun]

Considering the worth of the TV, we're talking Felony Destruction of Property and Criminal Fraud.

[@WarrenGarabrandt]

@@bikkiikun straight_to_jail.gif

[@Baba_Yaga_123]

If I called about a TV and a technician asks me to go to the circuit breaker then I would have laughed at him. Sometimes I pretend to be clueless and ask for his technical reasoning behind it to gauge how much BS comes out of his face 😂

[@homesteadhelper9126]

I'm surprised this wasn't picked up by any news network. I tried searching for it and found nothing. Thanks for sharing the video.

[@TheGuruStud]

Samsung pays them a lot of money in ads. If a reporter wanted to run this, they would be threatened with their job.

[@homesteadhelper9126]

@@TheGuruStud Originally the news was something the FCC made the TV stations do as a public service. If they cower to sponsors then they no longer fulfill that purpose.

[@jamesdagmond]

Not surprising. News networks don't talk about any real issues anymore. Real investigate journalism will get your house burned down these days. And I'm not just saying that it happened to an Australian journalist. And if you think America is any less corrupt you're wrong.

[@pm_me_ur_gluons]

It's not just Samsung. Back in the early Android days my mother got a Sony-Ericsson that started to have charging issues two or three weeks in. We took it to official repair place as it was obviously still under warranty. They said they'd look into it. A month later we got a response that they can't fix it under warranty because it was purposefully damaged and attached a photo of the ribbon cable connecting charger port to main PCB being completely clean cut. Not torn, ripped, broken or damaged in a way that could naturally occur, just a perfectly straight line cut through the entire width of it. Not something that could be done without opening the device.

[@TheExileFox]

Shitty place. I have had a better experience with a charging port getting replaced. Yes it took an annoyingly long time but it was done properly. (2005)

[@tjwadsworth6967]

Charging issues is usually because of hidden malware

[@LogicReazon]

I’m a handyman and home repair specialist. Own my own company in this industry. You are correct: We have to hold ourselves to a higher standard in all aspects of work. Some people complain about that. But I like having that standard over me and my company. The integrity of my company is one of the best selling points for our service.

[@kylewinder2221]

my personal opinion is manufactures can be a good option for repairs and warranty but nothing is better then when you find a great repair technician. took me years to find a auto mechanic that i trust outside of dealerships. but now i exclusively use him and suggest him to any family and friends. his business is 100% advertised by word of mouth and he is so busy he could stop taking in cars and still have work for a month. thats what hard work and integrity gets you.

[@jparker785]

FYI, the collision repair industry is similar. If an insurance company sends you to a shop, they don't care about you! That company is under contract to give the insurance company the best price, not repair your car properly. Keep the videos coming ✌️

[@toseltreps1101]

Happened to me, but they tried scamming my insurance by charging them TWICE for color matching two adjacent parts that the shop actually painted in the same pass. When i called them out they said their software wouldn't allow it any other way. Changed their tune rather quickly once i said "but isn't it fraud if you charge someone for a service you haven't actually provided?"

[@bob_kazamakis]

It’s called steering and it’s illegal. Learned this after the fact :(

[@andreydildin]

This is why I never use insurance company recommendations. I've lived in my town long enough to know which shops to trust.

[@therealavolpe]

I worked in accident assistance & that's not true - the customer getting their car repaired properly was the priority..

[@qtrax100]

word of mouth is the best way everytime @@andreydildin

[@nonnon8390]

I quit being a Samsung Tech in 2012. Company would rather sell customer new TV than fix their old one. Truly sad.

[@georgerafa5041]

Well of course they WANT TO

[@LPgmxDan]

I have a sync master monitor that still rocks after more thenca decade

[@xKongou]

​@scrittle tbf not everyone. Bought a hisense tv panel hat some lines after some months, and hisense just refunded my money. (~650€ = $700) first they wanted a tech to check/repair but after the pictures they just refunded ^^

[@LPgmxDan]

@@xKongou maybe it also differs by country

[@tuomasklemola]

Tipped this video to majority of my country's newspapers to get Samsung well deserved publicity for this.

[@brenscott5416]

This is why i do repairs personally. I have fixed basically every piece of tech i own. Replaced fans, screens, sticks, cables, and many many more things. When my switch had an issue with its screen, i didnt call nintendo so i could get my console back in two weeks, i fixed that fucker with parts i bought online. I will never trust someone else to fix my tech for me

[@Vagabond_Etranger]

I wish I could do the same like you, but unfortunately, I'm clueless when it comes to diagnosing & repairing electronics.

[@kinsley7777]

you make intelligent, valid arguments … all people need to understand that corporate ID doesn’t mean skill or credibility …

[@ffwast]

More often it means the opposite.

[@JustPeasant]

My 11 year old LG fritzed. Every single authorised LG technician shop told me to scuttle it. "It's an old device, there's no spare parts for it. It CANNOT be repaired. The TV's a write off." I take it to renowned INDEPENDENT electrician shop. Three day later, TV is back and is working fine ever since🖖

[@somsokca7836]

11 years product, of course authorized would not be able to fix it. They no longer have in production part to replace. Independent, especially renowned one can have all kind of broken board to gut for replacement part so they can fix almost anything.

[@toolbaggers]

So how much did you pay to get it repaired? $200 when you could get a new TV for $300? Obviously not the top of the line but something that would be better than an 11 year old TV.

[@tqlla]

Unless that TV has sentimental value, you should have just bought a new one. You can find old flat screen TVs at goodwill for $20.

[@JustPeasant]

$79,95. Sadly, thrift stores are rare outside of the USA☹️

[@Stefan-]

11 years is quite a bit of time on a modern TV, personally as a professional repair tech in electronics im not sure if i would bother repairing it for myself even which would probably cost a fraction of the cost you paid. That said, my current TV is 16 years old and is my first flat screen tv (Samsung LCD with CCFL backlight) and it still works fine, i did change a few capacitors myself pretty early on after the warranty period was over since i had some problems with it restarting but if it breaks now its highly likely to be headed for the bin since the tv tech has evolved hugely since 2008. Its still acceptable for use so i might certainly use it until it breaks though. In general i use things for a very long time and often repair them.

[@Studio23Media]

That customer needs to call the cops. We MUST stop this bullshit at every opportunity. If Samsung won't handle things properly, let the courts handle it.

[@MrErViLi]

He did call the cops. They said it wasn't a crime, it was a civil matter.

[@barfo281]

@@MrErViLi destruction of property is a crime.

[@MrErViLi]

@@barfo281 I agree and so does Louis. But the guy actually called the police in real life and that's what they told him. Not right but that's what happened.

[@Llohr]

"Authorized repair" and brand-employees don't need to take care of their customers. They're already holding them captive. They focus their efforts on maintaining that captivity rather than making customers happy because that's more profitable.

[@TalynWuff]

This just reaffirms my paranoia of why I don't leave repairmen in the room unsupervised. I'm glad I feel a touch vindicated by this occurrence, and am sorry that customer had to put up with that abhorrent, dishonest manner of support. I've been in customer support for two decades, and striking a TV with a knife or something equally underhanded just doesn't even REGISTER in my mind on the list of things to do in that situation. All I have is my reputation and integrity and risking those is never justified. Truly shameful. Whatever happened to the repercussions of one's actions? Nobody has to own up for anything they do anymore.

[@GeneralKenobi69420]

Ms paint looking ahh pfp

[@fezcrystal9]

​@GeneralKenobi69420 that's nothing to be ashamed of

[@jmal]

Only the paranoid survive.

[@GeneralKenobi69420]

@@fezcrystal9for a grownass man in his 40s, it should be

[@DeezNuuuhtz]

​@@GeneralKenobi69420how? I'd say it's far more embarrassing if a 40yr old man doesn't realize that most people don't have your best interest at heart and will do what benefits them most.

[@Martyrules]

Damn I'd sue for more than the tvs worth

[@NETWizzJbirk]

You would get the value of the TV minus your legal costs most likely

[@Operational117]

@@NETWizzJbirk You can't say it's not worth trying, but you're probably right unfortunately...

[@Calendyr]

This is vandalism, the guy should go to jail.

[@Resist4]

Yeah you can sue and win but getting the money is another fight.

[@Resist4]

@@Calendyr He wouldn't go to jail. They can't keep murders in jail why would they keep a TV screen scratcher in jail?

[@branchesofYAH]

Louis, I know 6'5" men who don't measure up to you. Your integrity, honesty and morals, makes you a giant among men.

[@darkfox2401]

True hight doesn't make and attractive man. A good soul does.

[@Valehass]

dating sites are cancer.

[@nealgrimes4382]

@@darkfox2401 first you would have to prove the soul exists, and if someone finds tall men attractive, it's not up to you to decide they can't.

[@shaece798]

Why do people still assume being tall gives you a free pass, height is merely just another expectation for a toxic dating market to add to the ever growing list of entitled and self absorbed women, being tall doesn't mean I am guaranteed to succeed it just means I check off 1 more list item.

[@goldgunscantshoot973]

Of course a materialistic prick would end up nitpicking the shit out of a generic "personality matters!" lol