Shark vacuum cleaner troubleshooting and repair, how to replace the vacuum motor. - VOTD

Suction motor replacement: 30 to 45 minutes ($25 / $40 / $110)
In this video I show how to take the Shark Navigator Lift-Away Bagless Upright Vacuum, NV351 cleaner apart and replace the suction motor is necessary. We got a replacement motor from eBay for about $25.

[@JS-sy6jf]

Thanks for taking the time to go through this step by step. I’m experiencing the exact same issue; got halfway through disassembling before I thought to check the internet to see if it had already been done. Seems like I’m on the right track.

[@RobertDIY]

Thanks for watching

[@markw.schumann297]

Girlfriend just disassembled and reassembled her Shark to unjam it, while I gave her tips from the video. Worked great! Thanks.

[@RobertDIY]

Awesome! Thanks for watching.

[@timscott6081]

Great video...very helpful and easy to understand...THANK YOU !!!!

[@RobertDIY]

+Tim Scott you are welcome

[@jamiegarlock3797]

Thank you great help...i have the same issue with mine..I did take the motor out but didn't see anything unusual but i didn't have anything to compare it to..so gonna try it again...Thanks for the help...GO STEELERS!!!

[@RobertDIY]

Cool, thanks for watching.

[@theratbureaurobocaller-tel2468]

Dude, you rock! Oddly enough, my shark had the same problem and being a female, I don't dig too much into electrical things and this nearly ended up being toss to the trash but, run across your video and though, worst that can happen is - the trash pile if it didn't work but -- BAM! followed your video and my shark is working again... THANKS A BUNCH!

[@RobertDIY]

+beth bobo Sweet! Thanks for watching and I'm glad it worked out for you.

[@cruelsister1]

Thank you so much for all of your hard work.

[@RobertDIY]

You are welcome

[@sebastiencostedoat8758]

thanks dude! just the video i needed to put the replacement motor i bought from Ebay!

[@RobertDIY]

Glad I could help

[@danielslocum7316]

As a young adult, I always purchased the “cheap” Walmart vacuums. I figured that was good enough. Until one day when I decided I wanted a quality vacuum and I ordered this product🌼 I was immediately impressed with the difference. My floors felt so much cleaner. This vacuum is not as wide as others I’ve owned, so that was an adjustment, but the quality is perfect. I love the way it turns. I love the way it stretches to get cobwebs way up in the ceiling. It’s perfect. I’m actually on my second one, only because my toddler poured her water down into the motor when I was cleaning the filter out Overall, would buy again.

[@RobertDIY]

Thanks for sharing.

[@mariomunoz5911]

Thank you so much I totally found the problem thanks to you

[@RobertDIY]

You are welcome

[@larrysavage7119]

that was good and helpful you do good job i wuldnt mind working with you .thanks

[@RobertDIY]

Thanks for watching.

[@larrysavage7119]

welcome anytime

[@Jaycordova81]

great video

[@RobertDIY]

Thanks for watching.

[@rayregal6258]

i have an issue with mine, reading some reviews i just figure out that was over heated, cheers from Finland

[@RobertDIY]

Thanks for watching

[@charlesdeherrera9498]

I'll open it up and see why the motor sucks itself upward about a centimeter or so up against the seal. Something that supports the motor might have come loose. Thanks again!

[@RobertDIY]

thanks for watching.

[@boekestijndaniel]

Hi Robert. Thanks for the video. I was trying to figure out what could be wrong with my Shark Navigator. I opened the lower pedal part ( where the brush is) to see whether there is an issue with the switch which transfers from I to II when you lean the vacuum backwards. For some reason, that part would not work. I couldn't see any visible issue with the wires and the rotor. Although, I couldn't help to notice when you remove the upper part, on the top of the pedal are the two pins which are providing power to the pedal. On the upper part( where the actual vacuum motor is) I tried using a screwdriver with test light to see whether it's actually receiving any electricity( there are two holes next to the main vent, in which the two pins from the pedal go in order for the pedal to actually have power). The main issue would be that the pedal's light which should be either green or red does not turn on at all. I was thinking of sending it to the service, but then again, they might tell me that it would require a new pedal, which would be most probably the same as buying a new vacuum cleaner, so any advise on this would be extremely helpful. Thank you. :) PS. Maybe the main power switch has an issue, as I am unable to hear that specific spring like sound when you switch it from I to II.

[@RobertDIY]

+Daniel Risteski I have no idea.

[@peterpaulmedia7887]

great video will be trying this on a shark i garbage picked!

[@RobertDIY]

cool

[@lisadennis6646]

Thank you Video very Helpful Prior to viewing video called Shark and they were not helpful: Stated 'did not sell parts; no assembly drawings available; warranty void if unit disassembly is attempted. Agree best to keep wiring as original, but note motor rotation not changed if leads are switched'

[@RobertDIY]

Thanks for watching.

[@inamazer6722]

My Shark upright bagless is making a loud roaring sound when the power button is on 2, which is the rug position. The motor is quiet on the bare floor position and in the upright position on both levels. This just started recently.

[@RobertDIY]

Ouch

[@inamazer6722]

Actually, I fixed it! Watching your video, I took the vacuum apart and found a loose screw, which I tightened. Now all is well. As I’m not particularly handy with these things, I’m very proud of myself. Thank you.

[@isaactaylorproductions]

Thank you sir!

[@RobertDIY]

You are welcome!

[@charlesdeherrera9498]

Thank You Robert. I appreciate your help. Would you please answer a question? Is the motor supposed to float up and down in its chamber when you power the vacuum on and off? Thank you.

[@RobertDIY]

no, the motor stays still.

[@scottlund4562]

Looking like the rollers had some poly bound up in the roller bearings, possibly contributing to issues. Based on when you said the motor turned freely once taken out, I have to assume this was the biggest part of the problem... Is that correct?

[@RobertDIY]

I don't know.

[@danchilders873]

Also Thanks for Posting this

[@RobertDIY]

thanks for watching.

[@ClassicLitChic]

Thank you!

[@RobertDIY]

You are welcome.

[@mosichat]

I have the exact same shark vacuum that you have shown above. Mine is doing the exact same thing. Reading some of the comments below state that there is a foam filter present. Is that the reason the motor burned out or stopped? I tried calling them tonight but they are closed. Will try them tomorrow. It seems that there are many people who are having the same issue with shark vacuum cleaners. Is this the downfall of owning this type of vacuum cleaner?

[@RobertDIY]

I think so. We abandoned it and got another brand.

[@Cossack7357]

Thanks. That helps

[@RobertDIY]

you are welcome.

[@adinidiinowens8791]

Need more info on how to fix the vacuum, please go into more detail because the small info wasn't enough to get a complete idea on how to fix it. Please show the inside of the motor when you disassembled it because it can help give a better picture on how it should look and how the engine shouldn't look. Overall you have great potential in using superb words to help viewers understand each part of each step in disassembling the vacuum.

[@RobertDIY]

That's all I have. Thanks for watching.

[@jerry55621]

You do know that if you call sharks support line they will just mail you a new part no questions asked. Your unit is still under the 5 year warranty. It doesn't hurt to call them they will go out of their way to replace anything that goes bad.

[@RobertDIY]

Ok, thanks.

[@jerry55621]

You're welcome they won't even charge you shipping! But yea if you still have this vacuum give them a call they will help you and give you what ever part you need.

[@nercalderon8184]

Have the same model vac, and same problem. Dont have receipts for it, would they still replace it do you know?

[@edog1955]

They just sent me a new motor unit -- no charge on a 3 year old unit. No receipt. I'm a big fan of Shark vacuums!

[@marias.3825]

Is this a common problem with this specific make and model? I'm in the market for a new vacuum cleaner and the shark navigator lift away is one of my top choices. Any comments or suggestions that would help me in making a decision? Thanks

[@RobertDIY]

No, I have no idea.

[@jperez6397]

Nice man thanks did you find the problem? Mine is tha same need to take apart.

[@RobertDIY]

I don't remember that's been a long time ago. I think I fixed it in this video.

[@briantaylor6772]

What screws are holding the bottom plate on looks like torx with a post in the center

[@RobertDIY]

I don't remember.

[@grumbast]

There is a little hole by where the canister snaps back on and latches. It sounds like a noise of leaking air and then mg vacuum. does not pick up well either.

[@RobertDIY]

Ouch!

[@billyman623]

Seen this video, im just wondering what that green filter is called that is around the motor. Mine is ripped, and cannot find it anywhere.

[@RobertDIY]

ouch

[@THKLOTTWIZ]

Robert...I'd like to know your website...I just bought this shark and the filter front came off. I latched the top 2 prongs and then tried to snap the bottom but the bottom wouldnt go in far enough enabling me to 'latch' it. My son tried to hook it in and he couldn't. What could be the p roblem? I'm at a loss of what to do. Trying to take care of my hubby who is bedbound so it's all up to me to do this stuff now.

[@RobertDIY]

www.RobertDIY.com

[@duyuwannaplay]

Thank you... and go Steelers!

[@RobertDIY]

Thanks for watching.

[@tcolvin0303]

Duuuuuuuuvaaaaaaal

[@zx8401ztv]

The carbon brushes are common for sticking in there holders, or just worn out.

[@RobertDIY]

+zx8401ztv Not sure why the unit looks new and the motor looks well worn.

[@zx8401ztv]

+Robert DIY If you judging the motor on the state of the commutator then thats false, they dont normally look that bad unless the connection to the carbon brushes is bad and they arc more than they should, that leaves the commutators burnt and dirty so the brushes are riding on crap. Take some fine grade sand paper and hold it up against the commutator and spin the armature by hand untill the copper commutators are clean and smooth. Check to see it the brushes are moving in and out easy without sticking. Storing a motor in a shed/damp place will do this to the brushes.

[@RobertDIY]

She ordered a replacement motor.

[@zx8401ztv]

+Robert DIY Oh, Money to burn lol. I would repair the old one, just to upset her ha ha , im evil :-D

[@RobertDIY]

I could not get it apart.

[@joe-vu7ce]

Engine overheats internal thermostat shuts it off. Wait 45 minutes or till it cools down and it will probably work again. Probably overheated because filters dirty

[@RobertDIY]

+Joe Hendrick thanks for sharing.

[@lettaaye4264]

I need help! Putting the motor back in helped a little however, I cannot get the suction back. It sounds normal for a moment once turned on and then it does a high noise and you can clearly tell it sounds clogged. I have taken every hose off and cleared the brushes. I do not know what to do. Any help is appreciated!

[@RobertDIY]

is it acting like the unit is tipped over?

[@mariannemarshalsea4207]

Every time I vacuum it’s leaving a foul smell. I’ve cleaned the 2 filters and the one in the front. One if the filters has a small tear in it and it’s yellow in color. I feel like I just need a new filter. Where can I order one. I also don’t know if I’m cleaning the front filter properly. Can you show me how. It’s the one in the very front of the unit. It doesn’t allow me to disassemble it which I thought was odd. Any help would be appreciated. Thank you

[@RobertDIY]

Sad to say, I can not. I no longer have access to the unit.

[@Poepad]

Foul smell. 1st disassemble everything, smell, for the foul odor. suspect it is a brush in the motor going bad.

[@katemackenzie7775]

Do u have any tips on how to get the screws out without stripping them?

[@RobertDIY]

Use the right size screwdriver and push hard.

[@tayveonpulley6186]

I was wondering if anyone could do I guide on the Shark Navigator NV105. Motor, I can’t figure out how to get it out, the screws are in a different location.

[@RobertDIY]

Hopefully.

[@alurealsmayes7984]

I sucked up some water how would I go about drying the motor

[@RobertDIY]

Probably dead.

[@dierenfilmpjes5136]

Fantastic

[@RobertDIY]

Thanks for watching

[@cliffordwilliams4324]

love the hat bro

[@RobertDIY]

Cool, thanks for watching.

[@reynaldolania8113]

Do you have a video that the vacuum is fixed?

[@RobertDIY]

No, why, do you want to purchase it?

[@matthewbroom3176]

my shark did something similar to this my shark you turn it in the on position at work for 2 minutes then it switched off without quads and it just decided that it wasn't having it in the motor turned off even though it's not hot and now it just Powers the brush

[@RobertDIY]

Dang. Sounds like the suction motor went out.

[@xjt938]

I have a shark rotator nv680re. it keeps shutting off after two or three minutes of use. I know its overheating but i dont know what to do to fix it. Is there any advice anyone can give me?

[@RobertDIY]

if all of the dirt is cleared out of the inlet and filter path, the motor is probably worn out.

[@stevedunn2195]

Why do they use 2 different anti theft screws to change a belt?

[@RobertDIY]

I have no idea.

[@TylersNeighborhoodGarage]

It looks like it overheated and burned up because somebody failed to remove that piece of styrofoam under the filter that blocked the airflow through the canister.

[@RobertDIY]

+WhoSaidTyler LOL, not sure why they had 2 filters there.

[@baynu13]

It is actually a second filter. It’s supposed to be there according to the manual.

[@3946Glam]

There are two filters. The thinner one on the bottom and the thicker one on top of it. It wasn't/isn't styrofoam.

[@fatimamolina9572]

I buy my vacuum today and it’s so hot from the filter I know something it’s wrong also smell so bad ☹️

[@RobertDIY]

Ouch

[@mariamolina-xe5cw]

How do I unscrew the motor cover ?

[@RobertDIY]

I have no idea.

[@gurmitrandhawa8834]

No need to change motor .Just take out two carbon on both side and use sand paper to clean the rotor.which got black carbon got stuck on that and refit it .it will work like new.

[@RobertDIY]

Thanks for sharing.

[@DimplesDon9]

Hi, Can I request a video about fixing the power switch because I think that is the problem on mine. When I put the power on first position no power but on second position all works.

[@RobertDIY]

No I can't.

[@DimplesDon9]

Robert DIY HI Robert but based on my description it's the switch you think? Plugged in first position swith no motor sounds then second position motor turned on and then brush .

[@RobertDIY]

Yes. But I don't have a vacuum to make any more videos.

[@meganlandrum4130]

DimplesDon9 I had the exact same problem with mine. the motor was fine but the switch was bad. it made a spring sound when flipped off. So I took it apart. Now only do this if you don't have any warrenties on the vacuum. Remove all connected parts and filters, makes it easier. Then remove all the screws. You just have to be sure to take the screw out from behind the sticker that tells you to clean your filters. It's pretty straight forward from there. Check it for corrosion or (in my case) metal strips broken, if so replace with a new one.

[@DimplesDon9]

Megan Landrum ohh Megan you are good. I wish you have video for me to follow. Where did you get the parts? Do you have to order it?

[@donsmith4576]

My problem is the opposite I have suckoin but brush only turns a few seconds then stops I cleaned all hair off brush belt is not broke.someone help plx

[@RobertDIY]

Belt is stretched out of size or a motor is weak.

[@donsmith4576]

@@RobertDIY thank you it did feel a little loose I didn't have to pull on the brush bar at all thank you.

[@davidreynolds4684]

Mine will not turn on at all until its tipped back regardless of which position the switch is in.

[@RobertDIY]

ouch

[@ShadowsandCityLights]

So that's where the motor is!

[@RobertDIY]

lol yep

[@sarahlily2719]

Yes this is exactly whats wrong with ours!

[@RobertDIY]

Ouch

[@Mariekr49]

I'm confused why do u need to unscrew it??? I can't imagine in gonna deal with doing that

[@RobertDIY]

+marie kr ok

[@Mariekr49]

Robert DIY ,????????

[@RobertDIY]

Me too.

[@sweeperkeeper9550]

Did you get a new vacuum

[@RobertDIY]

No.

[@sweeperkeeper9550]

Did you fix the vacuum

[@RobertDIY]

yes.

[@retrorestore]

We just bought a Shark vacume over here in the UK, they are not well known over here but they had great reviews so we got one. It's been great. Nice channel bud, i'll give you a sub. Similar to my channel here in the UK, check it out if you got 5 mins. Cheers Martin

[@RobertDIY]

+retrorestore Cool, will check it out tomorrow.

[@Poepad]

thanks for the video. Please get a tripod, we would like to see actual actions instead of jump shots. Thank you

[@RobertDIY]

I have one.

[@RobertDIY]

But the request never ends. After action shots, the angle is not good enough, then the lighting is bad, then I didn't show which direction the screw was turned. Then I failed to supply the link to the part number. Then I didn't spell or pronounce the word correctly. It never ends. How many help videos have you posted?

[@tofyne]

My mrs bought the same horrible vacuum cleaner here in Australia and I gotta say they are rubbish,the Dyson or bissell are the go

[@RobertDIY]

This thing never has been right.

[@Geedygeedy]

Skipped the part of what type of tool to use to turn those weird screws. 🤦🏿‍♂️

[@RobertDIY]

Ouch

[@TylerLeeWarren]

So far so good with this vacuum. kzbin.infoUgkx8ISPQRRAfpAaX4msGjyodObTBnlj4T5g I was a little concerned to find it seems to be all plastic, but the reviews were good, so I'm hoping for the best. Very easy to assemble Recommened, and only attachments I've used so far work well, and are easy to use. Doing a good job on the new carpet in my bedrooms and stairs. Works well on the hardwood on my main floor too. Reasonable weight and cord length. I already knew from an earlier review that it wouldn't fit under furniture, but I can use my Eufy for that, so no problem - the high traffic areas that need a stronger suction was really what I bought this for. If it continues as it's started, it will be a good buy and well worth the money. I have had two Shark Rocket stick vacs in the past that are super easy to use, but the motors just don't last well, even with scrupulous cleaning of the filters. I'm hoping for better with this Bissell.

[@RobertDIY]

yes they do.

[@dumwyteguy]

I'm only here because Shark's warranty is worthless. I've had mine for a year and started losing suction- I checked the warranty and it's only good 90 freaking days. I just bought a Dyson which has a solid 5 years

[@RobertDIY]

thanks for sharing.

[@kathleenhunter7090]

Hv305uk 06

[@RobertDIY]

thanks for watching.

[@Ca31_Buff]

Good god!! Get a new vacuum! Your motor is SHOT!!

[@RobertDIY]

I'll check my po box for some help from you.

[@Ca31_Buff]

@@RobertDIY huh? What I'm saying is, You need to throw away this vacuum, if you still have it because the motor is shot! Shark won't replace it for you