SimpleHuman Soap Dispenser | FIXED

[@populistparty2010]

Thank you, thank you, THANK YOU! I would have never figured this out without your video. Swapping the wire placements on the battery would likely have been a step I would have overlooked. Thank you so much for this!

[@FallenDemise]

For anyone trying to repair this for themselves, I feel like the hardest part of this repair is separating the dispenser in the first place, so I really want to stress that you are NOT just trying to get through a glued/bonded seam. You must cut through about 1mm of plastic to separate the pieces. The dispenser top connects to the bottom with a tongue-in-groove type joint, so you have to completely cut through the tongue portion of that. So don't worry about heating it up or trying to have it separate cleanly so you can put it back together. It will be permanently damaged in the process and you will have to seal it back together with some other method after replacing the battery (epoxy, CA glue, etc.) I didn't understand this from all the videos on this that people have made and it would have helped me to know that. Also as someone else mentioned don't go too deep on the corner of the nozzle portion because you could slice into the tube that the soap is pumped through ( 9:07 in this video, the tube with blue soap in it)

[@FunkyXtr]

Thanks so much, just repaired mine. Switched the red/black wires and Voilà!

[@MikeDIY]

Awesome!

[@cherylmulholland9157]

Excellent video!! I wouldn't have been able to unlock the dispenser without your informative detective work. A couple lessons learned: 1.) Try a small exacto blade to cut and shave the plastic away. This is a mechanical removal in order to disassemble the dispenser. 2.) Use caution around the dispenser tip as there is a plastic tube on the left side. The last part that came free was at the end where the soap is dispensed. 3.) Wear gloves. I had a cell phone repair kit that had a metal spatula that was very effective in getting the dispenser opened. Thanks!😃

[@MikeDIY]

I’m so happy to hear you were successful and this was helpful!!! One less piece of junk in the landfill!

[@hilmarkoerner2603]

Just took ours apart. I used a utility knife just around the seam to get a better grip for my sharp chisel. With the chisel it cuts and also pries it off. It took me 3minutes to get the top off. Maybe I was lucky with mine. They seem to use either glue that welds with the casing material or actually weld the plastic parts together. So, heating will not do anything. You have to use the chisel with some force but be careful not to crack the plastic case. Ordering the battery next. Thanks for the video!

[@MikeDIY]

Glad it was helpful!

[@MostlyMe-zu4cs]

Great video. Particularly the battery type and reversing the connector wires. I needed to trim some of the plastic inside to allow the new battery shape to fit but it works!

[@catherinereyer-e4h]

Thank you for the video. We are having the same issue, and I suspect need battery replacement as you did. Unfortunately the battery you show is currently unavailable on Amazon. I wonder if one of the other similar sized batteries would work?

[@melodybaudino8798]

I just wanna say that I opened that housing by using a sharp knife and a hammer, and a pounded it into the seam all the way around to get it apart. My repair was however, not successful because there was a kink in the line and as I took all of that apart and the housing apart, I realize the collapse of the line was not going to allow any soap through it. Anyway, I didn’t want to post a video because I’m not only a woman, but I’m left-handed and people tend to freak out when they see left-handed people with sharp objects. Thank you for your video.

[@MikeDIY]

@@melodybaudino8798 was the collapse in the line on the line that pumps the soap through it or something else. I think a link in that line would be ok, but not 100%. Nice job cracking that thing open. That’s also funny about people’s perception of lefties.

[@1is2live4love]

When you removed the original battery I noticed in the video that the wires ( red was on the left of the connectors plastic center indent on the old battery 8:23 ) & ( red was on the right of the connectors plastic center indent on the NEW battery 8:52 ) were of opposite polarity to the old & new battery connectors polarity. Without seeing that you then plugged in the new battery into the circuit board then added the power supply to charge the unit only to discover no charge light and a clicking sound. Maybe it was the protection side of the circuit board clicking because of the reverse polarity. The one thing I truly appreciate from this video and your effort to fix what SHOULD BE an easy fix to the end user (especially an occasional necessary battery replacement) , is that these companies that make these products intentionally design ALL their products for short term THROW AWAY and REPLACE with NEW type design. And YET we are told that it is US that is destroying and polluting our planet and we must now pay HIGHER and EXTRA taxes instead of resolving to a more intelligent solution of NOT permitting the designing of short term use THROW AWAY products that could EASILY be LIFE EXTENDED by customer capable battery replacements, better lasting materials or simple software updates that would extend the useful life of a product indefinitely. But then again, it is our government that PERMITS and even finances these companies to continue these practices while at the same time telling the people THEY are the problem that MUST PAY for all the problems the GOVERNMENT permits and regulates as GOOD for the ENVIRONMENT. Not to mention that it also wastes more of the limited money that the average person has because everything needs to be replaced every few years!!! Sorry for my run-on message, but when I witness your great video showing how difficult it was to disassemble something to perform a POTENTIAL easy fix it reminds me and truly frustrates me to WHY we WASTE so much of our TIME, MONEY and resources on something that could EASILY be FIXED if the policies were implemented to change back to designing everything for only LONG TERM USE. Okay I the moron will shut up NOW. S.A. Have an awesome 2024 while you still can.

[@MegaJustice]

Thanks for the video, it influenced me buy a new one. Monetize that. 😀

[@MicroSpecGamer]

Hey quick question here. Mine lights up blue for a brief second when plugging the charge but then goes blank. Is it possible for water to get inside or is it just a dead battery? Also please link the battery where you bought it. Thanks

[@MikeDIY]

It’s possible, but unlikely that there’s water in there. The compartment is sealed pretty well. There should be a link in the description for the battery.

[@MikeDIY]

www.amazon.com/gp/aw/d/B08TTZ1S5M?psc=1&ref=ppx_pop_mob_b_asin_title

[@insomniachou]

I’m having the same issue. I’ll try to replace the battery once it’s dead. Very disappointed with its quality, as I only had it for little over a year. I liked the design a lot and bought 4 of them in total.

[@GZnarg]

A typical symptom of a dying battery. Other symptoms: 1) Works for a while, stops, then functions after 1 second of charging. 2) Starts squirting on its own in dribbles. 3) Battery charges quickly, but doesn't last. Two years of service is about all you are going to get out of the battery.

[@BillBrasky-p8p]

thanks dude. will be trying these when my battery comes in.

[@dgerson123]

Nice repair video! What do you think about using adhesive silicone instead of epoxy for gluing the top of the unit back to the base? Also do you think its possible to fit a longer battery in the same space?

[@MikeDIY]

You could probably use silicone, though not 100% sure. Same on the battery, you could fit a larger battery, but not sure how much bigger.

[@neirusan07]

Does anyone know where to get a replacement motor? Thanks

[@beef433]

Was going to attempt this but watching defo no point after smashing to pieces,should be replaceable from new from the company?

[@insomniachou]

Thank you so much for the video!

[@MikeDIY]

Glad it was helpful!

[@EzekielGoldbergII]

I really hate this product. Had one fail inside of warranty and now another outside of warranty. Might attempt the repair here even though I'm not handy with these things. Thanks.

[@soundbox8277]

I’ve the same issue on a 14oz dispenser that has soft rubber base. How do I dismantle it? Can you please help?

[@MikeDIY]

Try removing the rubber base, maybe there’s screws under there?

[@fullsnackdevcom]

@@MikeDIY I do have the same issue. The rubber is transparent and there are no screws...it just doesn't rotate more than few degrees and it's stuck.. I tried to force it but no luck...

[@mercedesiglesias-paul]

Thank the video and troubleshooting experience.

[@kai-1136]

In my case, the motor works when directly connected to the battery, and the polarity is correct. The blue led turned on once and then 😒nothing happen. Not sure anything else to look into.

[@sheren53]

If I use 1000 ah is it the same

[@catherinereyer-e4h]

Thank you for the video. We are having the same issue, and I suspect need battery replacement as you did. Unfortunately the battery you show is currently unavailable on Amazon. I wonder if one of the other similar sized batteries would work, e.g. same manufacturer, voltage and Ah, but PL 702250 instead of 692245.

[@MikeDIY]

Check the description, I added an alternative that should work. The main things are the voltage, size and connector which needs to be jst-ph 2.0.

[@MikeDIY]

If this is the one you’re taking about it looks like that would work too. “YTKavq 3.7V 750mAh 702250 Lithium Polymer Ion Battery Rechargeable Lipo Battery with PH 2.0mm Pitch Connector”

[@jeffi5426]

I ended up using a Dremel with a thin cutting disk. Much much faster. maybe a slightly wider wider gap but we will see. I plan on only epoxying 4-5 spots and marking where they are. Then use gray silicone to seal the rest. That way if you need to open it again, you only have to cut through those 4-5 spots. Will see how it goes.

[@MikeDIY]

That’s a great idea, good luck!

[@blueknigh7]

Thanks for the video! I got the battery replaced and it worked initially, but now it won't charge. Any ideas? This also happened with the original battery. It initially wouldn't keep a charge, but then wouldn't charge at all (no lights).

[@MikeDIY]

I had the same problem after about 6 months. Time for another replacement, maybe with more capacity. How long did yours work for?

[@blueknigh7]

Less than a day. I let the system charge, and the battery works for less than a day. it's dead dead.

[@MikeDIY]

@ I’m guessing there’s something wrong with the charge controller / circuit board in that case. Unfortunately, I don’t know how to fix that!

[@ktblue9462]

Thank you fixed mine

[@MikeDIY]

Great!

[@lawhite6770]

Can you recommend another battery? Both are unavailable .

[@MikeDIY]

Here’s another battery

[@MikeDIY]

www.amazon.com/AKZYTUE-Battery-Rechargeable-Lithium-Connector/dp/B07TWHFW82/

[@MikeDIY]

I also added the link in the description if it doesn’t show up here. Hope that helps and Good luck!

[@ThatsTheCombinationOnMyLudgage]

I really love this dispenser. It legit dies every time it needs to be recharged.

[@henrym7198]

Simplehuman has the worst Customer Service, so don’t waste your time. I have one of their Automated Trash Cans that a piece of automation plastic broke, and they offered to replace part that never arrived.

[@natusfreedom472]

Mine charges , it’s blue but doesn’t dispense ,, maybe a sensor issue

[@utimonte]

Many companies depend on product re-purchases. If a product costs $70 and lasts 2 yrs, hopefully the customer will feel the convenience is worth $35 a year. For this reason, product obsolescence is engineered into almost everything.

[@godawnj]

I’m wondering if someone might be able to help me, I got nowhere with simple human customer service. After only 24 months of spending $75 on a liquid sensor pump dispenser for my kitchen, it will not stop spitting out soap when I’m trying to charge it, and it will charge once I take the charger off it spitting out soap because it’s not charged. Can anybody help me please?

[@ryankozak99]

It looked like original battery was lithium ion, and new battery was lithium polymer. They would both run, but charging would be a problem. Can someone confirm?

[@MikeDIY]

I think you’re right, that’s a good catch. I need to replace mine again (possibly due to this difference). When I do, I’ll see if I can find a Li-Ion battery that will fit.

[@VLC8792]

My guess is that the top & body of the dispenser were ultrasonically welded. The only way to open it is cut through the fused plastic as you did.

[@itsmecesar]

Thank you!

[@Yuyubearlife]

It’ll take me a whole day to fix it 😂 I’m not handy like you 😅

[@MikeDIY]

You can do it!

[@shawndsouza7463]

My dispenser also died - wouldn’t take a charge

[@ArnaudMEURET]

In _this other video_ where Gr8er Work does a slightly better work of not ruining the looks of this gorram device, some guy comments that he bought 7 of those for his house and *ALL SEVEN* died after like 2 years !! 🤣🤣🤣 NEVER will I buy a Simple Human product !

[@MikeDIY]

What a waste of

[@fernandosanfranciscoca9278]

Best way to do it is get a warranty replacement!

[@airrodgers1242]

Here a better way to repair it without taking it apart...empty it fill it with hot boiling water, shake, pour out the water...than fill it full with vinegar and let it sit for a day or two...this work for me ....😀

[@alexwestconsulting]

That simplehuman made the battery so inaccessible just makes me want to not buy their stuffs in the first place

[@MikeDIY]

I feel the same way. It would have been so simple to design it with a screw off cap or something.

[@jsedusjung461]

😱😱😱😱😱

[@CarolineSingh-t5v]

This is too much work, I am stressed just watching this video , throwing mine in the trash

[@catherinereyer-e4h]

Thank you for the video. We are having the same issue, and I suspect need battery replacement as you did. Unfortunately the battery you show is currently unavailable on Amazon. I wonder if one of the other similar sized batteries would work, e.g. same manufacturer, voltage and Ah, but PL 702250 instead of 692245.

[@MikeDIY]

I added another link in the description as well as what to search for if that particular one becomes unavailable.

[@catherinereyer-e4h]

@@MikeDIYthank you again! I have the dispenser disassembled to the point where I am trying to use the exacto knife to disconnect the top. Taking a while. I am discouraged that the company makes it so difficult but will keep trying. Thank you again for putting this out there! Wish more companies made it easier to repair/replace parts rather than just add more landfill trash. Cheers to you😊

[@MikeDIY]

@@catherinereyer-e4h Keep it up and be patient, that’s the hardest part.

[@emadventures6975]

Battery show’s unavailable:(