United Breaks Guitars

[@roxzy409]

14 yrs ago and still a masterpiece

[@sonsofmaxwell]

Thanks for tuning in!

[@estebanguerrero682]

True

[@walid8981]

The real bro

[@Huobaojiqi]

@@sonsofmaxwelllegend!🗿🍷

[@rubyhasan8520]

16 years now!!

[@MariamAbdullah-zp9kn]

Lets make this song popular again

[@mineit7293]

YEAHHHHHH!!!!

[@graphicnovelsummary6711]

letttttttttttttttttts go

[@gabboo122]

Dudes it's already popular

[@jesalcasid1601]

🔥🔥🔥🔥🔥

[@UnaMoscaEnLaPared]

Yeeeah!

[@gamesandscience9317]

This is the most impressive complaint about poor customer service I have ever seen!

[@ChaoticAngelKitten]

Games and Science would be awesome if they did a new one titled United Airlines Beats Doctors... >,> in honour of the doctor who was flying home to open a free clinic for veterans and was beaten and lost two teeth and got a conscussion because United Airlines felt they had the right to beat a passenger because they had overbooked the flight and he refused to get off the flight he paid for...

[@sergejacinto]

Comedienne Nicole Byer found fecal matter on a blanket given to her by a flight attendant on a Delta flight. They eventually agreed to fault and were going to offer her some compensation but she had to sign an NDA, she told them off and that she was just going to tell her story on her upcoming Netflix special

[@ChaoticAngelKitten]

serge jacinto I hope she did too. Got the name of it?

[@samblamjam]

“This is fucking bullshit” -Tfue

[@ChaoticAngelKitten]

Matthew Schurke I can understand accidents but my issue is that they refused to own up to the mistake made by their staff and replace what their staff broke.

[@lulabellegnostic8402]

Dear United, when you piss off a band so much they make a catchy song about you. It is never, ever going away.

[@majedal-kurdi1287]

😂👍

[@TheRandomestDude]

Lol😂

[@warlock479]

Yep.... They about become famous again.... After 15 yrs... Yt algorithm has a weird sense of humor 😂

[@chasemagness6824]

This is the most professional and nicest middle finger I've ever seen😂😂😂

[@daljotsingh4918]

Cause he's Canadian 😂

[@VQxAngelx]

😂😂

[@MuttuMoorkhandi]

Timestamp?

[@carl-kristjanlepasaar5260]

@@daljotsingh4918 That does explain a lot :)

[@orcrist53]

Epic!!

[@lubnairfan8411]

15 years but still a masterpiece

[@youngkoresh6]

The fact this comment 5 hrs old with 5 likes united cooked again

[@raizarit3]

10 hrs ago

[@IsabellaS967]

I know all came from that one short 😂

[@mr-So_rab]

​@@IsabellaS967😅

[@Tejas_Singh07]

Bro everyone came from that shortt 😂

[@txo.kei1]

Who came from that one short?

[@doctor.networks]

me

[@Boredd._.1]

Mee

[@NalloPro]

Me lol

[@DemiseGodXD]

@@NalloProfresh asf 😭

[@malikaleu]

👋

[@ericrichardson7180]

15 years later and after I watched it a year ago its still the best song ever

[@michaelmurray4410]

Flew Japan Airlines, lost a D45, after 30 days i received a full apology and a check for 3800. It the process Japan air was awesome, never made excuses, assigned a human to personally see that my complaint was addressed. Thank you so much for not being like United.

[@agent4ww191]

A D45 can you tell me what that is and I apologize if it is something I don't know if it's available only in one country

[@AgyaSarana]

A very expensive accoustic guitar.

[@RCAvhstape]

They probably disciplined the employees responsible, too, which is how you fix glitches.

[@acer3573]

Deferential, honor-based culture. They feel ashamed if a commuter train is only a minute late.

[@AlekzanderTamayo-ln8bf]

W airlines

[@monkey3964]

Don’t make an enemy of an artist. Creativity is a powerful thing.

[@Justin-yt7pi]

Yeah just ask that Austrian art student turned leader of Germany.

[@justsomewanderingomen3751]

@@Justin-yt7pi Art student? Last time I heard he didn't get accepted.

[@Hallow_Ghost]

@@justsomewanderingomen3751 Dont need a degree to be an artist.

[@Justin-yt7pi]

@@animequeen78 ha?!

[@robbieaulia6462]

@@Hallow_Ghost Hitler: the art of genocide

[@brendancurtis7848]

It’s been 11 years and I’m still not done enjoying this absolute masterpiece

[@akshonclip]

Same here. I come back every now and again for the catchy lyrics.

[@PurpleOnThree]

Agreed! When I need a good laugh...😂😂

[@shiislittleroom]

Yeah lol

[@lancelotdsouza4174]

Same here. I listen to it when I have to fly

[@PurpleOnThree]

@@lancelotdsouza4174 now that's funny! 😂

[@abdelazizmechrany-l8k]

15 years ago but never getting old masterpiece 👏🏻👏🏻👏🏻👏🏻

[@W.Y-Z.H]

That short is gonna blow up this song again… this song ages well

[@1stClassRiderUSA]

Do you have a link to that short?

[@elenasy33]

⁠​⁠look for an acc of themelomoon

[@aesinam]

​@@1stClassRiderUSAkzbin.info/www/bejne/ZpOamKZsrsl3q9Usi=_clEQ87Q9jWh6cQl

[@spitfire_King.]

Thats how I came accross this song due to the short xD

[@andrewferguson8032]

@@1stClassRiderUSAI think his name is Andy Jiang. He posted on Feb 29 2024. Unfortunately I can never send links

[@MrShmeve]

Heard this guy’s story. Came just to see if it was real. Stayed for the music.

[@nakshatra1402]

From reddit?

[@BTnat]

Reddit reposts be with us

[@aushopkins4702]

Ifunny brought me here

[@randallferguson8147]

Aus Hopkins We do not speak of the forbidden app

[@noelfletcher1149]

r e d d i t

[@PiXimperfect]

My professor brought me here while I was in college studying Public Relations. Glad to find out I'm not the only one here from study materials.

[@ShovelIsPala]

hi checkmark

[@blaue7383]

I never expected you to be here.😅

[@avrilsd]

Here from study materials! 😂

[@a.alhashimi780]

same over here ,by international business professor :)

[@PraveenKumar-rc3uh]

Father of photoshop

[@croach2194]

I listened to this many times when it first came out. And I listened to it again in November 2024 and loved it just as much as the first time. I am still unimpressed with United Airlines.

[@simearsov]

This song caused a 10% drop in their stock. The internet is amazing.

[@noneedtoknow2870]

AWESOME!!

[@jrstok1]

I wonder what that was monetarily. Much more than a Taylor guitar I imagine hahahahaha

[@callumcooper5652]

@@jrstok1 hi

[@ianrice9083]

We covered this in my marketing class today, the professor said it was $180 million loss

[@jrstok1]

@@ianrice9083 Thx LOL! That's awesome.

[@patricklundquist9869]

Back in 1967, United crushed my Kent 12 string guitar on a flight from San Francisco to Chicago. I didn't get paid for my guitar either. It never even occurred to me to sing about it. It's the song that is the true genius of this story. So, when life gives you lemons, squirt the lemon juice in your enemy's eyes.

[@kempinnd7738]

12 string? Damn how come u have that much of string

[@patricklundquist9869]

@@kempinnd7738 Spare strings. I can break 6 strings and still have a 6 string guitar.

[@JayJayS89]

you have this awesome pic of you playing guitar but no videos :(

[@patricklundquist9869]

@@JayJayS89 If it only involved screwdrivers, wrenches and hammers I'd be in business but at 73, I'm technologically challenged. As soon as I figure out how to operate a Zoom H4 and then figure out how to upload to KZbin... Then again, I've figured out how to respond on KZbin so how much harder can that be?

[@JayJayS89]

@@patricklundquist9869 uploading raw footage to youtube Via your phone is pretty simple, its the whole editing part that is a lot harder/time consuming!

[@neumon0_]

The fact that United's stock fell by 10% and they lost $180 million dollars is amazing

[@MissusAnon]

You broke my guitar? I'll break your stock. 😂😂 It's hilarious tho because this guy is super down to earth, he didn't even think this video would break the way it did

[@DarkDepth2000]

@@MissusAnon he really pulled an uno reverse

[@andrewk8636]

Their stockholders lost 180 million. They lost a ton of potential passengers so they lost a lot more than 180 million and are still losing them to this day

[@gecko75]

And the fact that they could've bought 51000 of his guitars with the money they lost because of him 🤣

[@zhackiethedog]

D-serve

[@ayshusheik24]

15 yearsss... Still listening to it . Such a master piece ❤

[@ogshurkin]

Years later, still a banger song.

[@Chazeplayzgamez]

Yez

[@shking5197]

Wsg

[@1nvisible1]

*My second favorite song after **_"Lemon Pound Cake"_** by Afroman.*

[@benengel-k7u]

Soon decades not years..

[@Mahmoud020east]

yes

[@shaniyal.9307]

15 years later and I'm still listening to this masterpiece

[@Angel-l6g4y]

Yes lol.🚬🗿

[@rodriguezmarina5156]

You always return to the classics. 🎸

[@jaysdood]

Same

[@charlotte-lf5hg]

i know, this is great

[@NSReviewsLlc]

It was referenced in my class. Its my first time hearing it now!

[@BANGbucketHEAD]

The funniest thing about this is it cost United Airline shareholders 180 million dollars just because they didn't want to replace the guitar

[@toad9881]

Lol

[@austinloui9075]

Damnn

[@junetong1907]

United excels at avoiding the obvious and easy fix until it escalates. In my case, they wouldn't give me back my first class upgrade certificate after they didn't honor it, and a few well-placed letters later, I had 14 upgrade certificates in my mail. I didn't have to write a song (but I really wish I could).

[@Actuary365]

Well it was unrealised loss so all good now

[@anthony_galati]

....Elaborate??? Was there a legal case set up?

[@eduardom.8960]

15 years ago, I saw for the first time today, that United failed, he broke the boy's precious guitar and even won a song in his honor, rest in the hearts of Taylor musicians.

[@martinyamzon2681]

imagine loosing more money by refusing to pay this man's guitar repairs

[@KwCpRoDiiGy]

Imagine going your whole life misspelling "losing"

[@CephaloG0D]

It's just 9 hours at this moment. ;P

[@nicknack-snack2]

Wayyyyyy more lol - serves them right😂

[@thundercloudss]

@@KwCpRoDiiGy omg haha

[@iamdaven7330]

@@KwCpRoDiiGy lol What a looser

[@torerulaputta]

Wow !!! I learned this UNITED story today ... Nov 2024

[@SpicySteve-tz2so]

SAME!

[@jasminmilo9813]

Same here!

[@GodJet81]

Me too!

[@mrfirespark]

Same

[@markskayff]

Me too. Cheers from South America.

[@LanceofLonginous]

The fact they lost so much money warms my heart

[@alekz112]

It's a common misconception. It was a low day for all airlines not just United, and as a matter of fact, United closed higher than they opened on the day in question. en.wikipedia.org/wiki/United_Breaks_Guitars#Stock_price_effect Nothing short of revolution can make megacorporations stop.

[@rinsekai]

@@alekz112I thought u were defending the corporation for a sec. W comment

[@gigachadzilla]

just a bummer that none of the higher-ups feel it. they just do shit like take away benefits from regular employees and cut out all leave payout and grants and funds for employees that aren't completely mandatory by law, so the people on the board of directors, or anyone who's job title is a commonly recognized acronym, get to still give themselves insane 6 and 7 figure bonuses, then pat each other on the back. this would have had to make an impact so profound that it made them non-viable financially to continue. if they can rearrange the books, or crunch numbers by taking away from regular hourly/salaried employees to satiate the corporate elite's greed, they'll absolutely do that every single time, and they'll never learn, which means they'll just make their employees and stockholders bare the full force of the negative financial consequences that stuff like this brings about which leads to them unscathed to just keep on keepin' on. hella dope, right?

[@castleanthrax1833]

Share prices going down isn't an actual loss. It's a loss on paper. When shares go down, nobody loses anything unless you have to sell your shares at a price below what you paid for them. Regardless, it wasn't United that "lost" when their share prices go down. It's the shareholders.

[@firuzleestar]

guys, I need to collect 10k on my KZbin channel, the American people are very kind, help me collect 10k ON my channel, please subscribe I'm making music

[@Roynov-eq4oy]

A minute ago I saw a video about this on Tiktok, and I Ran to look for a videoclip here!!! It Is Epic!!! Greetings from Chile 🇨🇱🤗

[@nikolasha8554]

CHILE MENCIONAO WN 🇨🇱🇨🇱🇨🇱🇨🇱🇨🇱🇨🇱🇨🇱🇨🇱🇨🇱🇨🇱🇨🇱

[@Paw_Low]

La wea wena wn oh!

[@nikolasha8554]

@@Paw_Low hola desde Francia wn

[@peitian4766]

Me too 😂

[@ewoodiemathis6309]

So did I. From TEXAS. November,,2024

[@tosgem]

I saw the short. Make this song go viral again and cost United more money, 15 years later. Never let them forget, and teach all these big companies a lesson. It's the gift that keeps on taking. EDIT this song is genuinely good and stuck in my head

[@HloniSeitheisho]

Spoken like a true tosgem😂😂😂

[@elitehunters732]

Amen to that 😂

[@brendaclaunch305]

I saw the short about it just now. Of course I had to find the song. Hilarious 😂😂😂

[@haoxuanyu]

LOL united should go bankrupt!

[@Meow-f4j]

YEEEEAHHHHHHH!!!!!!!!!

[@THEGAME-ko3mg]

This song is a cultural icon. We were taught about it in university, marketing class, as an example of how not to handle a costumer complaint lmao.

[@sonsofmaxwell]

Thanks for stopping by!

[@TFYGE]

​@@sonsofmaxwellAs Billy Herrington said: "♂️YES WE CAN♂️" А лично от себя хотел бы добавить что за поломку гитары нужно было в ответ сломать DI...[DATA DELETED]"😅😅😅😅

[@Holokat]

Same!!! this song was shown to me ten years ago in my training days when I worked for AA!!!

[@washingtonlass]

​@@sonsofmaxwellAnd we got an absolute banger of a song out of it, too! I still randomly come back and listen to it because it's brilliant and just a damn good song!

[@MichaelGochenour-c8i]

United just did it again. Broke a guys 1962 Gibson. Now they’re saying he has no claim

[@jeremypage6093]

Never screw over a musician, a poet, or an artist. They have the creative chops to express complaints in a way that everyone will remember for years to come.

[@tattoou1222]

Or anyone preparing your food.

[@kothen4994]

​@@tattoou1222 *zip* clap clap

[@VeaVea-um1fv]

@@tattoou1222 p

[@IndyHutchinson-kr4eq]

Or anyone to be honest

[@batatapop3404]

Fr​@@IndyHutchinson-kr4eq

[@Aye-McHunt]

I never knew of this. I came here from a short by one of my subscriptions, Curiously Wholesome. When he said Dave had written a scathing song about his experience, I had to hear it. That was the best song about customer disservice I've ever heard.

[@joannaortiz9015]

This video and the infamous incident were discussed in my textbook for my MBA class, Crisis Management. I had to check it out for myself and wow, shame on you United Airlines! Kudos to Dave Carroll for handling this with class.

[@maxygirl09]

I was just reading an HBR case on marketing about the incident. I decided to watch the video first to get some context. It would be an interesting discussion in my MBA class this weekend.

[@MoniYakova]

I also know this song from a case study i read in uni.

[@Computer1.7]

he was at my school presenting about his story and stuff

[@jimmygu777]

Yes, this case is also on my MBA course materials. Nice job, United Airlines!

[@anonymouse2428]

More material for your textbook: A highly litigious hotel chain whose name rhymes with Narriott is facing a lot of public backlash after refusing to reimburse a guest whose luggage they gave away to a thief. This incident was widely popularized by the media causing the company to face a lot of ridicule and unplanned cancellations.

[@avondez]

I'm 11 years too late but this song is really catchy

[@HowardH]

Came here from reddit in 2020?

[@michelmagix]

It looks like some damage is irreversible.

[@avondez]

@@HowardH Yes

[@johnnieuwenhuijs667]

You just came from I funny too huh.. lol

[@jonf3387]

Rule 1 lol

[@kath5201]

This is the ancient Power of the Bard. To put your message to an unforgettable tune!! Proof is, the song is still on You Tube, and USED by United Airlines as a training video. And they lost a heap of change.... BRAVO!!!!

[@sonsofmaxwell]

Thanks!

[@SatumainenOlento]

*Power of the Bard is right!!!!* 😅😊 Never mistreat a bard! He can take you down from your throne!

[@chrisdawson1776]

More like power of the tard

[@TheEudaemonicPlague]

I was wondering if anyone else would think of this....I didn't mention it only because I was thinking about a better song written about a closely related issue....James McMurtry's Airline Agent, from his Walk Between Raindrops album 1998.

[@B-KTV]

15 yrs ago and Still a masterpiece

[@GlamorousTitanic21]

United refused to pay him around a few thousand for the damages, and instead their stock fell 10% and lost them over $180 million. What can I say. Karma can be a real bitch.

[@akira9195]

Thats internet for ya

[@ultranetheritechannel2057]

No need for the "karma can be a real bitch" part.

[@theguywiththeyellowprofile3951]

@@ultranetheritechannel2057 why Not

[@organiccold]

@@ultranetheritechannel2057karma is indeed a big bitch hahah

[@eddielane9569]

Then they had their Just Desserts.

[@That_Sid]

Mfs who searched up this song bc they saw this on a yt short

[@shocktreatmentgaming]

Yes that's me

[@That_Sid]

@@shocktreatmentgaming lol

[@KimGee241]

Literally right now hahgaha

[@BartłomiejCzarniewski]

Same

[@youngrico0]

👍

[@miayi4498]

It’s been a whole 13 years and this song is still a masterpiece.

[@watercat1302]

Like a classic piece, this song will live on as long as there’s customer services…

[@sangeyasha5435]

soon it will be 15 years

[@legendofman12]

14 years later it's still catchy and 14 years later I still won't fly United!

[@JackHay-r3b]

15 years and still a banger

[@VP80867]

I was a flight attendant when this came out. I always let passengers bring their instruments in the cabin. Let them take up a bunch of overhead space! Musicians are awesome passengers. I once had an entire flight of ACL performers flying Austin to Newark. It was amazing. Everyone was so chill. They ALL stayed seated so a woman in the last row could get off and try and make her connection to Norway. Bring Back Art!

[@jonny-b4954]

They made me like leave it by the door of the plane and they put it somewhere else. Was waiting outside the door when I departed. It worked.

[@solanuskc4303]

Too bad as a flight attendant, you are already beyond the point when a traveler may have checked their bag.

[@dacsus]

Even piano?

[@1000CalorieSnackPack]

@@solanuskc4303 Yeah this story makes no sense if they were an actual flight attendant

[@sk4le10]

One time I just was allowed to put it overhead... Other time, they spotted my guitar with me in the queue, told me to stay by the side, waited until the whole queue was on the plane, and only then, 10 minutes before take off, told me to buy extra sit for the instrument... Thanks Ryanair

[@maherabkhan9793]

Oct 26, 2024 Watching/ listening the song Edit : Who is watching on which date?

[@coffeeqty]

Yes ladd

[@PatrickIfeanyi-l9t]

Me too bro

[@sailokesh1932]

Yo me too

[@javierhillier4252]

Same

[@decktator]

And me a day later 😅

[@jessielinn6610]

15 years and this is still the most gentle, chill and polite diss track in the world 😂

[@RedDrone4]

From 15 years till today, this is the best song I have ever heard in my life

[@OriginalDonutposse]

In Irish folklore, even kings feared angering poets who were skilled satirists. The poets could write a poem that would literally kill the subject of the satire.

[@cclaytoon5892]

Interesting 🤔

[@fumothfan9]

They had the right idea. Wayyy ahead of their time

[@ONeil_is_here_]

Basically an Eminem disstrack

[@blackegret666]

Come to think of it; maybe that's where the phrase "Murdered by Words" came from.

[@archae108]

Good. Very good

[@samairamishra3062]

Dude 15 years later still so amazing.

[@UnitedyoubrokemyTaylorguitar]

Fr

[@KokoKrunchs]

😂

[@michaelgladney9657]

He made his money back that he soent fixing the guitar . With this song he has

[@Jemp244]

Wow, I just found out the history of this song. I love this song, it's catchy.

[@JohnnyMontilla]

My Services Marketing professor showed us this video in class, illustrating the consequences of poor service recovery. Love this song!

[@JRoge2024]

The fact that it’s still up 15 hears later is the best thing ever!!! 😂😂😂

[@florfina1313]

But - its only possible in time of internet, thats what most of the companies - also nowadays - forget. Think about what would be that happened to before the internet

[@Lauren-bd2fr]

SAME, same class and lesson and everything

[@watch4motorcycles343]

Anytime I see a United plane or advertisement the chorus of this song pops into my head and I always remember that they broke that dudes Taylor guitar

[@QuantumVisionsStudio]

😂😂😂that’s crazy

[@junegomez2374]

😂😂😂 it will be the same for me going forward 😂

[@JoeyDiazInASpeedo]

Liar

[@AynurRzayeva-bf3dx]

Did you Come from youtube short because i did

[@watch4motorcycles343]

@@AynurRzayeva-bf3dx i’ve known about it for a while, but the short did pop up in my feed and remind me of it again, so I came back to revisit this masterpiece 😆

[@CanadianTeaMaker]

I think 100% of the 1000 people that disliked this were United employees.

[@RAHAL37]

Lol

[@saeedtahir8515]

Lol

[@Seychelloiss]

That is possibly true but is it any less true than the possibility that 100% of the 81,000 likes are employees of competitor Airlines

[@narekhartunian1796]

CanadianTeaMaker no doubt :)))

[@Z0mbie999]

Yah

[@jasonmaryin]

dame this song is still on here

[@safecriib2392]

The 2.7k dislikes are all united employees

[@sadnishi8109]

Exactly

[@1MadJack1]

‎

[@zenith7996]

Fax

[@shanemichael6517]

😂🤣😂🤣

[@jessicacarranza2959]

🍵

[@AishaYMusa]

As a wheelchair user, I made the decision to stop traveling by air about 5 years ago because airlines break mobility equipment more and more. Because of that, I love this song.

[@GetRidOfHandles]

United Breaks Wheelchairs

[@giga_slayer]

Stand up for yourself.

[@marawanmohammed4576]

@@giga_slayer oh shi

[@MidwestNorthstarProductions]

@@giga_slayer bro 💀

[@mstacy1575]

Baggage handlers just SHATTERED my chair on a Hawaiian Airlines flight, with passengers watching and filming on cell phones, just like this but worse; everyone on the plane heard my chair hit like a car crash under our feet. I informed the flight crew I would be checking out my chair carefully. When I got off the flight (last as always) there were 3 passengers with phones taking video. Backing me up. 🫂🙏 Airline employees were there too, and I had an exact replacement in less than 48hrs, which is excellent for life in Hawaii, where everything moves slowly. I really do think this song changed the world.😂🤣😂🤣🤞

[@jacklowe74]

Made united lose 180M dollars with a $180 budget.

[@Isaax]

@@chanhongooi2190 read the comment again, slowly

[@kmcshane8725]

It's clearly not worth saving $1200 for losing $180,000,000.

[@aminiman1330]

@@Isaax Lol

[@adolphus28]

Decisions of management eh...

[@pinklatte8696]

*_hashtag didn't regret it_*

[@CoralSea12]

Posted this vid along with the story on FB 15 yrs ago & it came up 2day on memories lol Still a great retaliatory tune 🎼🎶 A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar. During his final exchange with the United Custome...r Rela...tions Manager, he stated that he was left with no choice other than to create a music video for youtube exposing their lack of cooperation. The Manager responded : "Good luck with that one, pal". So he posted a retaliatory video on youtube. The video has since received over 5.5 million hits. United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: "Good luck with that one, pal". Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has lead to a sharp increase in orders. Here's the video 👏👏👏👏👏👏

[@liamsun3208]

United: We treat you like we treat your luggage.

[@RuminatingKiwi927]

No , they treat us like bombs in a bomber planes bomb bay

[@DrBright5558]

@@RuminatingKiwi927WOOSH.

[@soft1tap]

yes we do

[@ServiceDogVlog]

I just need to say thank you, from the bottom of my heart, for this song. :) United Airlines broke my $5,000 wheelchair this summer (and I finally just raised enough money to replace it). I have never in my life met a more heartless and indifferent group of people. I'm flying again this week with my new wheelchair, and I'm absolutely terrified after what they did to me and my service dog. So thank you for this song. I'm going to play this on a continuous loop during my trip, to hopefully ease my nerves a bit. That was the first and last time I will ever fly United Airline. :) Even though this video is 6 years old and about a guitar and not a wheelchair, it still made me feel so much better. I needed this...

[@suzybearheart530]

+ServiceDog Vlog That's awful!! What did they do to your poor service dog? Breaking an item is one thing (a terrible thing - especially one so necessary for your mobility) but hurting a living creature is even worse!

[@ishmamtaahasattar4810]

2001- United breaks twin towers 2009- United breaks guitars 2015- United breaks wheelchair 2017- United breaks humans 2025- United breaks planes

[@salamkala14]

ServiceDog Vlog lmao 😂 to eas my nervousness 😂😂😂😂😂😂💀

[@atienluv2015]

Up

[@erikosterling3311]

​@@ishmamtaahasattar4810 Everyone blaiming terrorists or Bush for 911 but no it was United all along! Actually I looked it up and it was United! en.wikipedia.org/wiki/United_Airlines_Flight_175

[@nhathuybui1928]

It’s 2024 now and this song still hits❤

[@jasonhaynes4139]

We had a recent poor experience with United and will never fly with them again. Good to see they haven’t changed a thing.

[@pedro.sander]

It's been 14 years and yet I find myself sometimes whistling "yeah united breaaaaaaks guitars". Now that is a catchy song.

[@marycatherine84]

Same here! I shared it on FB 15 years ago 😂

[@ulexite-tv]

Me too.

[@thebeardedbaritone]

My Professor in Corporate Social Responsibility brought me here. This is the best customer complaint I have ever encountered!

[@sonsofmaxwell]

Thank you Jem!

[@wolfim.3343]

@@sonsofmaxwell it is used in schools and universities all over the world. my son heard it in high-school here in Germany a couple of years ago

[@andinoschmidt8297]

​@@wolfim.3343 i just saw it in a paper in my university in Argentina. This dude make history

[@wassillamnaouar4471]

Same here in Belgium for my strategic marketing class, impressive !

[@tkrc1888]

I’m here from Digital Public Relations 😂

[@Azzne-]

I’m so glad I saw that short. So worth watching

[@々Zero〆ツ]

It has part 2 and 3 aswell

[@sparcoboransing6695]

same

[@ujwalk.v176]

Same

[@jeffersonparay704]

Yes bro same hahaha

[@EstebanJimenez-es6dl]

15 years and this is still a art piece

[@sisyphus349]

To this day this is a marketing case study in business schools on how NOT to handle a customer complaint in the digital age.

[@louiegrant5244]

Lol here from a digital marketing class. It's true.

[@kreiveroriginal]

Also from a marketing class and this was my homework

[@101Volts]

Did United think that 2009 was still 1979?

[@petrol_prophet]

Yep, here from my Social Media Marketing Class at UT Tyler lol

[@daftar2850]

Really even i am from a marketing class

[@Isaac-ib3wp]

United ticket sales 📉📉📉 Taylor guitar sales 📈📈📈

[@LVTwinturbo]

stonk

[@falco3471]

Stonk

[@titan4110]

stonks

[@Praveen__phoenix]

Stonk

[@ilns]

stonk

[@NicholasLampitt]

The best come back a man can do,sir u r officially a living legend

[@UninsuredCadillac]

I just found this gem and I can't get it out of my head. I'm switching my travel plans to Delta.

[@EllaBoshans]

ngl I was on a deep dive and this is gold. 14 years later but still gold.

[@FlamelyIce]

GUYS WE HAVE TO KEEP THE LIKES 💀

[@HotAsAPepper]

This is about to become popular again.

[@Livinghighandwise]

Yep.

[@HotAsAPepper]

And this poor girl also suffered from abuse: slippedisc.com/2017/01/united-airlines-smashed-my-cello-to-pieces-please-help/

[@haylie2904]

John Hoyt that's right

[@SgtJoeSmith]

John Hoyt i been refering to it on all the dragged off asian guy videos

[@josedelavega99]

Still is😂

[@adzzil]

2.4K United employees disliked this

[@keithwright4272]

That is just too bad

[@Flogge11]

no the 2.4 is all the SJW's who are offended by the cultural appropriation concerning Sombreos and fake moustaches.

[@uniformorca]

Agree I bet they were gret not doing anything now that they're on KZbin

[@viniciusg4mer940]

Dean ambrose

[@jazzsupreme6730]

2.5 dislikes this now

[@Worldnationscountryballer]

This song is so good and calming

[@MasterV235]

Not only are they breaking guitars, they're breaking passengers!

[@anggahartoto]

Masterv235 i get it

[@joezeke6107]

For sure!! You'd think they'd learned by now! What's amazing, too, is a few days after I saw this video I was supposed to fly from San Diego to Seattle for a family reunion. The family told me, "Bring your banjo!"...a beautiful instrument made by Deering Banjo Co., easily on a par in quality and craftsmanship to Taylor Guitars. I told them, "Hell, no," and sent them the link to this video!

[@newYoshtown]

in 2001 they broke a tower (UA175) and four terrorists(UA93)in a single hour,in 2006 they forced a world war 2 veteran to leave,in 2008 they force another person to leave,in 2009 they broke someones guitar,in 2017 they broke a vietnamese doctor, lets just name united airlines as fight club.

[@lmk69]

Bruce Wayne agrees Panther.

[@slavikkg1798]

:))

[@agbook2007]

Ah, back to the simpler days of 2009 where the only things United broke were guitars... 👎‬ Now it's "United gives you scars"... 😑

[@jeannetterook4579]

When a fictional story like Shirley Jackson's The Lottery comes True. David Doa would a lottery he didn't want so they beat the shit out of him

[@nichthier4472]

best comment ever! XDD

[@holythirteenx1]

agbook2007 I pray to God that Chris Ray Gun has a parody on the way.

[@jdstep97]

You said it exactly, United breaks guitars _and_ gives you scars. Somebody needs to write another song. Come on KZbin folk, somebody has the talent. We want another song.

[@jfryza]

United breaks guitars. United gives passengers scars. United passengers seeing stars. Rather take Northwest and only get SARS.

[@joezegers]

2009: United breaks guitars 2024: Delta breaks a guitar

[@VistazEpok]

Lol the world best airline just do a nono thing

[@5.56x45mm-cartridge]

delta is legit the best

[@Copguy.TheOrthodox]

​@bohanyang2624 STFU Ryanair is better

[@YouAreAmerican1776]

2024: Boeing breaks

[@indridcold8433]

"Delta has bedbugs," should be the title of the next airline song.

[@saian2381]

This never gets old

[@kadematyis6578]

When I was training at Southwest Airlines as a new hire for the ramp they showed us this video. They said that this video ended up costing United airlines a fortune. If they had just replaced his guitar they could’ve avoided so much trouble.

[@Fil0girl]

Southwest has the best service! I fly them whenever possible. They're especially good if you travel with someone who needs a wheelchair in the terminal. One time they were short of pushers, and so a pilot took care of the little old lady traveling on her own.

[@ExtraLivesMusic]

Yes. Our band flies Southwest whenever possible, for many reasons.

[@tanakasensei3450]

I love how Southwest is using this as a training video

[@annedunne4526]

I know a lot of musicians and it's not just the cost of the guitar but it's YOUR guitar, the one that you're used to, the one that sounds good etc. Watching people throwing your instrument on the ground and them not caring that they broke it is heart breaking. But he got a lovely revenge.

[@TheCayceTaylor]

Exactly. I have a Taylor, I’ve been playing her for 15 years; it’s irreplaceable.

[@promerops]

I'm presently reading the book - not too far into it yet, but already Dave has moved me to tears On a lighter note: who needs Pete Townshend when we have United?

[@LivvyL8106]

As a musician, a lot of instruments are hard to get used to if you change them. For the first few months, something always doesn't feel right.

[@SirSpinalColumn]

I just saw an article suggesting that the resulting poor publicity from these videos caused a $180,000,000 drop in share prices. They probably should have just bought the dude a new guitar.

[@GamesGregory]

they did actually... after they have seen what they've done. they payed for 2 guitars.

[@bostoncat3447]

***** The two custom made guitars were given to him by Bob Taylor of Taylor Guitars. When United belatedly offered him $1,200 for repairs and $1,200 for in convenience, he refused to take it and United donated the money to the charity of Dave's choice.

[@czdaniel1]

They should have bought him a new guitar because taking reasonable care of customer's belongings in their care is their responsibility. That bit about $180,000,000 drop is a nice way to end a story on a feel-good note, but the conclusion you are supposed to draw from basic stock-market volatility is as misleading as any Hollywood fairytale ending.

[@VestedUTuber]

United is actually using this video as an example of why you shouldn't go around breaking people's luggage, and why good customer service is important.

[@SirSpinalColumn]

The funny thing is, about 4 months after posting this I booked return flights from Sydney to LA flying United. Go figure huh?

[@hksuperman]

I know your story and this song from Tik Tok, I support you to expose the bullying customer behavior of big companies. Greetings from Hong Kong.

[@safiiyaa]

*They're still breaking 'em, 2020 bois*

[@ChaoticAngelKitten]

Saffy • 30 years ago they’re also breaking people’s teeth and giving them concussions... >,>

[@idk-xo7pr]

And killing dog SERIOUSLY DOGS AREN'T LUGGAGE DON'T PUT THEM IN THE OVERHEAD LUGGAGE THINGY

[@safiiyaa]

@@idk-xo7pr God damn, yeah I forgot about that one. But that was the flight attendant's fault, why she didn't question putting a LIVE CREATURE in a CLOSED SPACE for hours is beyond me...

[@ChaoticAngelKitten]

Saffy • 30 years ago Oo... this one I don’t know about. Must look it up...

[@safiiyaa]

@@ChaoticAngelKitten kzbin.info/www/bejne/iIK7lKSbbZmHqMU

[@franknavasre]

Todays is 10/20/2023 and I learned about this because it was mentioned in the new edition of the book “How to win friend’s & influence people” by Dale Carnegie I’m a guitarist too, very painful to hear how United Employees broke a Taylor Guitar….but the song is a master piece of creativity and sweet revenge. Well done!

[@AR-sn2rg]

I’m listening to it on audiobook right now and it’s the same thing that brought me here! And very much agreed! A really creative and novel way to address the situation.

[@kiradotee]

Was the book good?

[@elisaheid3737]

Same!

[@elisaheid3737]

@@kiradoteeyes

[@Nah_no_cap]

One of our teachers in our class randomly talked about this dude using his power of music to write a complain against the united airlines when his complains were not heard politely. Im really glad my teacher told us about him

[@jt2284]

Let's get this song trending again! Fantastic song

[@elainabott3275]

United: doest pay 3500 to replace a guitar United stock: drops $180,000,000

[@sixtynineseconds5673]

They paid it after the song was released.

[@Nov_Net]

@@sixtynineseconds5673 the damage has already been done

[@sixtynineseconds5673]

@@Nov_Net Yes damage to the guitars was already done.

[@gigachadkartik]

@@sixtynineseconds5673 and ur brain too

[@sixtynineseconds5673]

@@gigachadkartik G mad I see

[@akashbose9253]

I can't believe this case is being taught to me in Master of business administration in services marketing

[@srinivaskari]

lovely

[@johnmcginnis5201]

Don't be. I play this video at the start of a IT class in customer management. Companies who don't care for their customers care for their investors even less and that is what kills the stock.

[@tonttu94fin]

business information technology student from Finland here, i bet this is the most used example of how to f*ck things up in service design

[@johnmcginnis5201]

@@tonttu94fin What's that line? - "Hold my Beer!" Boeing is giving a good run for the money with the 737Max fiasco. That will end up being a MBA case study as well.

[@ZackTuNan]

😂😂 that’s epic

[@NaAdEr-j3m]

congratulations being here after watching that short.

[@KosKasMos]

lol

[@oleggapon5744]

Lol

[@shawnt4537]

Me too😂

[@benkayvfalsifier3817]

I'm sad I didn't learn of this song till now.

[@bloodlineanimations3634]

Moral Of The Story: DON'T ANGER A MUSICIAN.

[@princesskunji]

In today's times, don't anger anyone with access to the internet! 🤣🤣

[@basicchou2002]

True

[@radio9632]

Tell every male that wanner date taylor swift too lol

[@Slakovski108]

no, the real moral of the story is : never fly with united

[@ThatLaloBoy]

Is it though? Because after this United moved from guitars to people, then ended up having record sales and record high stocks. 😒

[@jazz_prodzz5761]

United: Let's see, whose property should I break? A. Military Vet - nah, we'll get beaten up B. Lawyer - Nah, we'll get sued C. Musician - oh yes, the perfect one Musician: *So, you have chosen death*

[@fumothfan9]

*breaks doctor*

[@Yash-lx5xr]

@@fumothfan9 lol

[@PrinsTan]

Liked the comment but it’s « whose ». Who’s = who is.

[@jazz_prodzz5761]

@@PrinsTan nice eye

[@angolin9352]

@@fumothfan9 Pls rember

[@ravenvandenbosch5610]

I love that after 11 years, this case is still relevant in my MS Professional Writing and Integrated Marketing classes. I know I'll be humming this song tonight in class as we delve into discussions about Dave's (very appropriate) response to some of the worst customer service ever (UA). Thanks, Dave! As a Martin Girl-I get it about your Taylor!

[@sonsofmaxwell]

Thanks Raven!! Good luck with your Marketing class. Hope you'll also check out the new song I released yesterday: kzbin.info/www/bejne/hXaxqWp5bb2Lr6c

[@kimfarr842]

I'm here because of a Marketing class in my MBA curriculum. This is hilarious!

[@CarlosEduardo-mn4wj]

Here I am because my marketing class too, all the way from Brazil

[@broken_glass_shattered]

@@sonsofmaxwell dude its been 12 years and this song is still extrimley good!

[@castleanthrax1833]

@@sonsofmaxwell My only critique is you should have sung "United, United, United (you know what I mean, I'm sure you tried it that way and it didn't work, but it sounds better in my head like that, having a arpeggio of " Uniteds"). Nicely played. ✌️🇦🇺

[@hneos0529]

15年了，仍然有YT在介紹這件案子，聯合航空創造的價值真多😂

[@lisasolis7885]

My job used this as an example of the repercussions of bad customer service! Years later your statement is still being heard. Love it.... the power of music!!

[@Creym464]

my teacher in indonesia use this as teaching us bad costumer service in economic and ngl we lovs it the music suck for us student but make it better in story

[@15sixmedia]

@@Creym464 Same, I’m in Australia and my Business Studies teacher used this as an example of what poor customer service and word of mouth can do to even a major business. It had pretty much just happened at the time that we were looking at the case.

[@shilohperez808]

@@Creym464 what are you talking about this music is fire

[@arthurcrespo226]

I just learned of this NOW... In 2022. Great song!

[@crack9991]

14 years have passed but this gem will never die and its justice for those poor guitars

[@williamsteinhour4876]

This never gets old... It's hard to fathom why United didn't offer the band $100,000 for the rights to this song to get it off the Tube! I sure hope the band gets royalties from the Tube!! 21.7 Millllllion views!!

[@pedrocruz5947]

That would probably make it worse as that's pretty close to censorship. Anyway, even an apology wouldn't save them at this point.

[@rahulkadam900]

Yes, I watch it third or fourth time after few duration. I don't no why I like it too much.

[@nathanielhellewell]

considering he would have made around 48k on this video it seems like it turned out pretty good for him.

[@mellembrnenema2219]

22 Million*

[@SubatomixGD]

now 22 million views

[@meimei104]

Plz make a new version “All airlines break everything” 🙂

[@computernerd1101]

Many years ago, I had a similar experience on a smaller scale. I lived in a group home with two sections, separated by floor. I was one of the second floor residents. Our food kept getting stolen by one of the first floor residents. There was nothing preventing the first floor residents from accessing the second floor refrigerator. We begged the staff to install some kind of lock to keep the first floor residents out of the second floor. They showed complete indifference towards us for countless months, during which food kept getting stolen. Eventually, they started interviewing someone who was considering moving into the group house. I told him, "if you move in here, you'll risk getting your food stolen by someone living on the first floor who has easy access to the second floor refrigerator." Just one day later, I saw locksmiths installing digital locks on the doors to the second floor staircases. They'd been ignoring the problem for months, but as soon as I started scaring away potential buyers, they fixed the problem in only a day. Ultimately, Dave Carroll and I learned the same lesson: if you want the authorities to start taking their job seriously, threaten them with bad publicity.

[@Lefahne-23]

Posted 15years ago yet who's here after yt shorts? edit: thank you guys for 1k like!! wasn't expecting to get this much!!

[@ITS_KAIRIEL]

Me

[@kimjoe581]

Mee😂

[@KierjamesSuarez]

Yoooooooooo

[@hudasadidden882]

@@Lefahne-23 me

[@leezhuoyang3793]

Me!

[@gmirkoi5067]

These legends are still replying to comments 11 years later, this truly is one of the great videos in KZbin history

[@Awliya]

The most legendary comeback ever

[@anghellomusic]

This is the most expensive guitar ever crashed. 180mil. $ Should be stored in a museum.

[@sdmqt6896]

I approved of the proposal

[@p.boscardin]

Expensive*

[@ecardona70]

@Jude Boon wait why did it cost them 180 mil

[@johnmc-crane2374]

@@ecardona70 it caused their stocks to fall and in end they lost 180 million

[@only_epicmizo9082]

its only 3grand