Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron

[@jackmackey9328]

John, you gave me the gift of FORD 15 years ago - thank you. What a difference between "being nice" and to "GIVE MORE" in each relationship!

[@johndijulius3372]

Thank you Jack!

[@alainamaloney1299]

Our intent should be to leave the people we come into contact with feeling better then before they ran into us. John's right our people skills our completely lacking - it's up to us to work on that. To make a difference.

[@johndijulius3372]

Thanks Alaina!

[@candicemignonhoz9867]

FORD- a simple and brilliant system to support us to be better humans.

[@johndijulius3372]

Thanks Candice

[@imagefirstmerrillville881]

Following your lead John, we have been doing FORD for nearly 2 years and as a company have amazing stories. Thanks for your leadership!

[@johndijulius3372]

Thanks!!!

[@ianstephenson7938]

I am putting “Give More” on my wall at work. Great message and words to live by.

[@damienliawszeyu2974]

Family, occupation, recreation, dreams

[@jeanineblackwell2288]

Brilliant, as always! "All we want is to feel important"--well said.

[@johndijulius3372]

Thanks Jeanine!

[@scottross637]

GREAT JOB JOHN. I know first hand that you have either taught your children this skill or else they have a natural ability and charisma. It has been my experience that anyone who meets Johnni especially is instantly a fan! I've only met Bo twice and Cal once I think, but they are all easy to build rapport with. Somebody has done a great job...GREAT KIDS!!

[@johndijulius3372]

Thanks Scott, that is the highest compliment I can ever receive.

[@katieeichenauer4874]

Great skills on how to break out of our transactional interactions and genuinely get to know people. Connection is everything!

[@johndijulius3372]

Thanks!

[@brittniwalker8083]

The happiest people have the most meaningful relationships! Same with employees! The happiest employees have meaningful relationships with their co workers and their managers. We love to use FORD information on our employees. This is the BEST way to celebrate and really WOW them. I am excited to use this Ted talk in future training!

[@johndijulius3372]

Thank you Brittni!

[@1marketingidea]

Your best yet John! Wisdom and truth in building relationships. No one knows the topic better than you.

[@johndijulius3372]

Thank you!

[@LSFriedel20]

Love FORD!! It really helps you focus on THEM and breaks me out of my comfort zone. Great job!!

[@johndijulius3372]

Thanks!

[@alissafairchild736]

FORD has been a great way for me to connect more deeply with people and has been a wonderful teaching tool to help our team engage at work. Our team uses FORD every day to engage our patients, build relationships with them and is the basis for daily above and beyond actions. Awesome talk as always John!

[@johndijulius3372]

Thanks Allissa!

[@ryanhooper3291]

Adding the FORD idea as a daily mantra to my conversations.

[@johndijulius3372]

Thanks Ryan

[@esabarb]

I am working with my team to help us all become more "others-focused", and FORD has become our most effective and impactful means of building relationships with our Clients. Thank you for consistently delivering relevant and meaningful methodologies to help us set ourselves apart from "the other guys".

[@johndijulius3372]

Thanks Barbara!

[@melrose608]

Powerful and easy tool anyone can use! Cannot wait to share with my team!

[@erichammond3097]

FORD is a great concept!!! I've been using it in every aspect in my life for years! Incredible TED Talk!!

[@davidakers1238]

John, you've nailed it again. Clear, concise, insightful, and funny. Well done, sir.

[@johndijulius3372]

Thank you David!

[@sarkisakle9915]

Love what you do John. I have been using your material to educate my team for a few years now. Would recommend it very highly if you want to be serious about customer experience in your business.

[@johndijulius3372]

Thank you!

[@Kevin98270]

Really appreciated the conversation with you and Gary today John. Thanks so much for sharing your talk with me. In all my years of focusing on relationships, I've never heard the FORD process described. This will be really powerful as we move forward because it will allow me to be even more intentional in both building and facilitating relationships. Thanks again! Looking forward to our next conversation.

[@judysheridan613]

listen with the intent of understanding! Great presentation - thanks!

[@matthewotoole8275]

I have enjoyed your books, and I enjoyed the message of your TEDx talk. Thank you, Mr. DiJulius, for reminding so many of the importance of simple human interaction.

[@johndijulius3372]

Thanks Matthew!

[@nickishelton5727]

John, beautiful ideas. Thank you for the reminder to keep my focus today and enjoy the people with which I get to experience today. Love FORD!

[@johndijulius3372]

Thanks Nicki

[@arniemalham1024]

You Nailed it!!! Meaningful, Motivational, and Immediately Actionable. Wow!!!

[@johndijulius3372]

Thanks Arnie!

[@kavlick]

Simply excellent thoughts from a man who always "gives more".

[@johndijulius3372]

Thank you Jeff!

[@bronxzou]

Great as always. Will definitely have my whole staff watch it.

[@carolaugusto4277]

Great job, John!!! Love FORD!! It's so awesome watching you do a TED Talk!

[@johndijulius3372]

Thanks Carol!

[@priscillagoyer6380]

Wow! Customer Service with FORD is actionable immediately! Always learning more and more from John with new ideas and thoughts. Thank you!

[@johndijulius3372]

Thanks Priscilla

[@terryalarcon7083]

Thank you John for sharing your inspiring message about building instant relationships. We use FORD everyday to improve our patient’s experience!

[@johndijulius3372]

Thanks Terry!

[@MikeY-vr6ur]

Thanks John, as always you give such great things to ponder and practice.

[@johndijulius3372]

Thanks Mike!

[@Aegc1999]

Very informative and thought provoking. Thank you for this gift.

[@nicom4996]

Wow! Always interesting. One of the best so far.

[@andylarusch3120]

Great stuff here! So beneficial to hold meaningful conversations and take in everything the other person is saying. People always tell you what they want.

[@davemurray8323]

Awesome message John!! So useful everyday.

[@ktierney1234]

John is amazing and his words always inspire me and my team

[@johndijulius3372]

Thanks Kitty!

[@kandeenelson8004]

I am adding this TED Talk to my required customer service training.

[@johndijulius3372]

Thanks Kandee!

[@charafdev5702]

This deserves more views!

[@krissyferris8141]

Thanks for the straight-forward, actionable suggestions to build better relationships!

[@johndijulius3372]

Thanks Krissy!

[@1userz]

Great talk John! Thanks for the reminder.

[@tanyakennedy2162]

Profoundly insightful! Thank you.

[@johndijulius3372]

Thank you Tanya

[@thetruth00]

Really helpful. Thank you.

[@AvrahamVenismach]

Great job John! The FORD idea is great!

[@johndijulius3372]

Thanks Abraham!

[@JayRombach]

Great message John...very valuable for everyone, and FORD can be applied anytime to create instant connection.

[@johndijulius3372]

Thanks Jay!

[@cire714]

Incredible concept/idea!!! Already started using it successfully!!

[@fancyloafwinifred3897]

Epic. Thanks so much!

[@JCMowatt]

I love how you created the FORD acronym to make this easy to remember. Wonderful stuff, looking forward to seeing you speak at the Customer Service Leadership Summit in Edmonton this fall!

[@johndijulius3372]

Thanks Jeff, me too!

[@patrickfinley5435]

Great talk!! Powerful and motivational!

[@johndijulius3372]

Thanks Pat

[@yunikchandna6503]

Ford - family , occupation , recreation, dreams

[@LoveCoachForWomen]

Thank you 💫

[@denisethompson2608]

Easy yet brilliant tips to make connections; so important in today's fast-paced, tech driven world. FORD could be practiced by anyone from children to executives! Great ideas and stories!

[@grupodiss]

I loved this talk John. Clear, concise and with a fantastic message. I am going to include it as part of our curriculum in developing Customer Experience Skills at Star Service. It's great to see you again in action. Julian Jordan :)

[@johndijulius3372]

Thanks Julian!

[@kevingill5142]

Outstanding presentation as always John. Thank you for lesson!

[@johndijulius3372]

Thanks Kevin!

[@dkaivani]

Great message and awesome life lesson to pass on to your kids!

[@johndijulius3372]

Thanks Derek

[@ronharris4826]

Awesome stuff, really enjoyed it!

[@johndijulius3372]

Thanks!

[@kristinsather4163]

FORD. I love it!

[@seashellsboutique2429]

why so few views on a such great video ???

[@tomdawahare9979]

Viva la revolucion!!! So true, so valid and it works and in today's day and age when personal interaction is begin reduced more and more, knowing someone and then them experiencing someone caring enough to remember something from their FORD is invaluable.

[@johndijulius3372]

Thanks Tom!

[@cxchronicles]

Awesome stuff here John! Looking forward to having you on the CXChronicles Podcast in the coming weeks -- talk soon! -Adrian

[@JoseGuerrero-xn5kv]

Ability to build instant rapport with others is the most important and coveted ability. Every single one has a sign above their heads that says "make me feel important".Happiest people is the one with the most meaningful relationships. People don't listen with the intent of understanding, people listen with the intent of replying. If we want to make a connection our goal must on having the other person leave feeling better for having interacted with us by putting the majority of the focus on them when we are not anxious to tell our story and we could be present with someone thats when the magic happens. The greatest gift you can give anyone is the gift of your attention FORD Family Occupation Recreation Dreams ALWAYS GIVE MORE in every relationship

[@europebasedvlogs1251]

giving attention and giving importance. Family occupation, recreation dreams. Give more

[@nicolelynn5511]

So true!!

[@johndijulius3372]

Thanks Nicole!

[@ryanhaselton3450]

Powerful

[@malcolmhiggins7005]

Rapport isn't if you remember them, it's if they remember you

[@user-mwreixqw]

True

[@million4real202]

👏🏾👏🏾👏🏾👏🏾

[@grassdungeon8433]

How do you ask about someone’s FORD? You say “are you married”? Please does anyone have any tips for this

[@whoisarjen6368]

Damn, if I knew it can be so easy

[@mihaelacostea5783]

What if people don't feel comfortable talking about their occupation. I don't like asking people about their job because this is a very shallow way to put people in boxes and label them. We have to be more imaginative than that.

[@dijuliusgroup]

Pick and choose which ones you want to ask them about

[@arifafahmida4045]

Why i don't know but I can't find friends who are like me.😭😭I can sacrifice for my frnd.but they will nevermcaise I have no frnd like this

[@samraizch1137]

Have you got any friends now?

[@arifafahmida4045]

@@samraizch1137 No.. I can treat them better do anything for them.. but they are not like this

[@rainingBrackets]

How is it going another 3 years later? I am myself in a predicament because I want to become friends with people but it isn't blossoming yet. What are some tips or observations you have made?

[@waltofalltrades6817]

Anyone else have the F and the D part of FORD to talk about, but not the O or the R? I have family and dreams, just out of work and don't have any hobbies to talk about. I am seriously boring to talk to. :\

[@mohamudali6972]

Why is the place dark? Or it is my eyes

[@logans3365]

This feels very labor intensive, but I guess if you want better people skills it makes sense you have to apply more effort so I’ll give it a shot.

[@s.s.a.s.s1481]

Yemen

[@t-seriesmahesh9225]

Not audible