7 Things I Learned Working As A Rolex Certified Watchmaker

[@WRISTCHECK]

Sorry about the audio everyone! Our mic was acting up during filming, but we've replaced it since, so the sound in all future videos should be crystal clear. Thanks for bearing with us!

[@walnutsandbeastiality866]

I was about to listen to the video, but the cadence and voice modulation made me think it's an AI video 😁 (Sorry about my name, it's a complex joke 😂)

[@jefflayosa2572]

Do you have Starbucks Sub GMT 39?

[@chrissullivan268]

Did you ever work with Nicklaus who opened Fears Watch. We met him two weeks ago and my wife fell in love with the Aurora blue dial and ordered it. Very nice man and story. He did say the same thing about Rolex that you are saying. It is great to work there. All the best to you and great information. BTW ordered a 41mm rhodium dial Datejust was called a year later by the AD completely forgot about it. It’s mine. I also acquired an oyster date fabricated in 1966, which is my birth year and it still runs perfectly.

[@leeprior-rr2jb]

Wen I got my first rolex I walked in to ad with ripped jeans and a filthy shirt.not once did they judge me.

[@dalechristensen3640]

The reason AD's don't have watches to sell is because they ARE selling them to flippers in quantity. That's how they've established a relationship with the AD! So the statement that they want to see it on your wrist is specious.

[@magaman6353]

I had Rolex and Omega diver watches when I was young. I'm not an astronaut or a movie star so a Seiko diver's watch is all I need right now.

[@barryallen6927]

I also don't play Rolex's game. I could walk into a GS boutique in Japan and they would proudly show me all their watches, and let me try them on before I make a decision. GS boutique feels honoured to serve ME, and not beg to them as to why you deserve that watch (rolex). The only thing a GS or Omega boutique will ask me "cash or credit". If I ever wanted a rolex, I'd buy from a secondary market like chrono24. Raise those interest rate. Can't wait for the secondary market to crash and burn to the ground.

[@Christophe_L]

And that's why rich people want a Rolex. We all want what we can't have, it's just that us mortals are limited by money, meanwhile the really rich need these silly games to keep their attention. Same thing with Ferrari.

[@johnrus7661]

Lol, don't flatter yourselves. You can't afford a Rolex. And the reason for the games is that it's not a game. They are in HUGE demand and if they just had a waiting list jt be 20 years long. So the dealers allocate to who they want to sell them too. The fact you don't know this means you really aren't into watches and definitely can't afford them.

[@barryallen6927]

@@johnrus7661 Don't flatter yourself, because I do not care what other people think. I do have enough dignity and self respect to not be begging to a dealer to sell me a Rolex. But if self respect is not your thing, you do you. Rolex played people like yourself real good.

[@johnrus7661]

@barryallen6927 You can't just use my insult. Especially when you have no idea how use it. Obviously you do care because you get some kind of kick possing online to strangers you will never meet. Find a better hobby.

[@dannyinformal]

When I was 20, I waited six months for my first 'serious' watch-a Rolex Submariner. I walked in, asked for it, left my number and that was it. No pretending to befriend the staff, no buying lesser watches like Tudors to build a rapport. They're salespeople in a store, there for me to spend my money. I bought a few other watches-Panerai, IWC, Omega-from that dealer before returning to Rolex. Maybe that's why the wait times shortened; I got the Batgirl almost instantly, the lefty within a week, and they even called me about the Daytona, offering it if I was interested. Let me make something clear: I love Rolex watches. But if I ever felt they were doing me a favor by selling me one, I'd walk out and never return. I'd rather wear a G-Shock than beg an AD to take my money.

[@HarrisonErd]

tudor is not a lesser watch tho✌🏻

[@jasonh289]

Cool story.. probably fiction😂

[@Pennam5]

@dannyinformal ❤ you earned my respect

[@erickruse4679]

None of that is even an issue right now. They are piled up in the secondary market right now for some reason, you can get just about anything below retail right now, without fooling around with an AD.

[@L110508]

True. In the end, they are actually selling the most to people who will sell again. And by the way, who is still using watch to check time nowadays, phones are more accurate.

[@BosworthMcG]

Great vid. I bought an Omega Aquaterra because I chose not to beg for a Rolex.

[@MegaXoz]

@@BosworthMcG aquaterra is way overpriced compared to the retail price of OP which has superlative chronometer movement at just less than 7k€ which is easy to get now.

[@ponyboy1664]

​@SaintWill70 you're not a fan of the textured dial? I think as a daily/sports watch the AQ looks great on the bracelet or rubber. The Explorer is a nice watch, but the Explorer 2 is ugly by comparison, imo.

[@spuckuk7039]

@@ponyboy1664 I think the Aquaterra is a vastly better looking watch

[@Pennam5]

@BosworthMcG ❤ yes it doesnt deserve waiting....Aquaterra is any day better than this rolex whatever

[@speedmaster001]

⁠”superlative”!is just another fancy gimmick of Rolex. How about METAS rating of the Aqua Terra. It is a legitimate 3rd party who validates Omega quality unlike Rolex who told themselves they are great and convinces people based on their words alone. When did Rolex start doing their own in house movement may I ask? Care to know about Omega?

[@DadeMurphie]

The more videos I watch about Rolex's business practices the less I want a Rolex.

[@fuu812]

ahahha my thoughts exactly!

[@fuad-topic5155]

Good for you. I still want not one, but multiple. Everyone has a choice.

[@daviddee7103]

It does leave a bad taste I your mouth. I bough my first Rolex Sub Date in 1985 in DC the AD did not have a Date Sub so called the other store and I picked up my watch the next day. I was so happy about buying that watch. I still own that watch and its worth 10x what I paid for it. I decided that I wanted another Rolex after 35 years and bought a Rootbeer GMT II in SS and everrose a beautiful watch but the buying experience was horrible compared to the Sub Date. 3 weeks ago I bough an Omega Dark side of the moon Apollo 8 and the buying experience was similar to 1985. Rolex is still in high demand, but are losing customer too...

[@DadeMurphie]

@@daviddee7103 I predict Rolex has about 2 years to fix this mess with ADs before their brand becomes seriously tarnished to a generation and demand plummets. Who's going to want to buy a Daytona to celebrate their 50th when they were abused while trying to mark their 40th with a Submariner?

[@fdfurlan]

Yes! I always dreamed to have a Rolex. Now I can buy one, but I don't want to...

[@ccooper8785]

Ah, remember the good ol' days when, if you bought a new OP and changed your mind about the dial, rolex would allow you to change the dial (for free) in the first 9 (12?) months. You could also specify a 3,6,9 dial on a bog standard OP. The wait period was also between 6 months max and "certainly, here you are Sir"...

[@GapBahnDirk]

Ye Gads, what a way to treat customers. I have a GMT Master II that I walked in and bought in 2001. These days I buy Grand Seiko and I am treated like a good customer.

[@alanledzep1967]

Ditto. Grand Seiko is happy to have you as a customer!

[@larryrayner3826]

When it all boils down, they are just telling you what time of the day it is. Nothing more nothing less, tick tick tick. Rather have a great Seiko and not worry about it.

[@spuckuk7039]

The idea of having to kiss a salesmans ass to buy a watch is absurd. Plenty of other great watchmakers out there where you don't have to play games.

[@L110508]

So true, handbags too. That's European sales strategy, they want to sell dream, not product. If everybody stops dreaming, the strategy won't work.

[@invalidgamerid]

I will kiss a salesmans ass as long as I get the timepieces I want xD

[@TheSteinbitt]

It’s our fault, we are monkeys chasing rare and shiny items to impress other monkeys.

[@erics7712]

This wasn’t a thing until COVID. Don’t hate the brand. Only a few short years ago they were discounting Daytonas.

[@virtualcircuit]

@@erics7712 This is what i keep trying to remind people, Covid madness is slowly wearing off and also the number of high quality fakes you will see demand drop off massively and we can go back to a time when people bought a watch to keep, not to make a profit.

[@arthurmontiel2665]

Love the little touch of personality that the Gundam adds to the station.

[@PeterWatchmakerWristcheck]

Thanks! Perks of having your own workshop and being an independent watchmaker. It wasn't for me staying in such a corporate environment.

[@SallaLaurila]

Picked up a AMZWATCH's watch as my first watch last month and I’m absolutely in love with it. Perfect size, looks elegant, very comfortable. Now my only problem is holding off from buying more watches so quickly!

[@dukebeach1]

I’ve had my oyster perpetual date just for 21 years and have worn it everyday from busting block to black tie affairs. It’s a tank and runs incredibly accurate

[@WasniahDwipa]

Picked up a MAMACOO's watch as my first watch last month and I’m absolutely in love with it. Perfect size, looks elegant, very comfortable. Now my only problem is holding off from buying more watches so quickly!

[@javierchimal60]

Two weeks ago I bought my Submariner wile on vacations in Europe, no previous interaction with the Rolex Boutique, I happen to walk by a Rolex Authorized Boutique in a small city in Spain , asked to see some watches and after a few minutes of questions and answers the salesperson came up with a Submariner two tone , blue dial, beautiful watch, I really love it. Quite a difference from the Rolex Dealer here in home in New Orleans, two years in waiting for my watch and no luck at all. On vacations in Europe, it took only two hours to own a Rolex Watch.

[@mahdiahmad]

Amazing breakdown video. One of the best I’ve seen anywhere.

[@PeterWatchmakerWristcheck]

@@albundy3929 Do let us know what you thought was inaccurate!

[@Syhbw]

Many ADs do flip watches themselves to resellers.

[@PeterWatchmakerWristcheck]

Ah the dark secrets of the industry. Of course they want to make market value on a watch when they are forced to sell at retail price. Can you blame them? Not confirming this but I wouldn't be surprised.

[@Syhbw]

@@PeterWatchmakerWristcheck many ADs will bundle popular Rolexes with less popular ones and other brands which are lower in demands. Some resellers consistently get new Rolexes along with other brands like new Omega, Zenith, Tudor, Hublot, etc.

[@DadeMurphie]

The notion that Rolex ADs don't want to sell to flippers isn't true they just want to sell to flippers that will cut them in.

[@jasonh289]

100%.. they are human.. they will break laws

[@andrewchapman5659]

@@DadeMurphie Rolex does not want the market to get flooded and they are trying to cut out the resellers from buying and selling. The Resellers have clients because Rolex is unwilling to sell a certain watch to them or are pressuring them to buy something cheaper and less in demand such as the celebration watch (No thank You)

[@williamfavata3922]

No thanks Rolex. Save your precious watches for your special people. I am not worthy.

[@KeNost82]

Rolex has become a brand that I no longer want to buy with AD’s gatekeeping the waiting lists with their ridiculous spend requirements before they will put you on it. The whole brand has with the help of their AD’s become so off putting that I hope the world will be so full of super clones that nobody wants to buy one in risk of it being fake.

[@austoncurry1076]

Agreed

[@mema4922]

Blah blah blah cope

[@2002mattyusk]

It’s there

[@beerkegaard]

"They look for a local." Oh please. They look for spend history.

[@petewilson2314]

I greatly appreciate the accuracy of Rolex watches, getting to know my AD wasn't a terrible experience and although it took a while to get my sub, some things are just worth waiting for

[@turbohusque]

Interesting vid. But you know the relationship I had with the local Omega AD? I walked in. Said ooooo, can I look at this watch? Sure, I was told. I tried it on. It was kismet. I financed a new Aqua Terra, and walked out with a brand new Omega on my wrist. I'm sure there are millions of people that want an Omega every year, and yet, I somehow managed to buy one without any schoolyard games or ass kissing. Rolex can smewch my brown starfish.

[@CP-ex9ce]

This is crazy what you need to do just for a watch

[@SimonWallwork]

Interesting video. My (first) wife bought me a steel Datejust, I popped back into the shop and they upgraded me to a 16234. Kept it for thirty years, then bought a 16570- and traded the 16234 for a Ladies 69178 with the lovely Diamond dial. Won't be buying any more, but glad to have had these three. Wish I'd kept my Datejust though....

[@brianmartin4035]

I appreciate Rolex as a high quality product but I refuse to play the "relationship building" game as if I was trying to find a life partner. Having a great relationship with employees at a retail establishment should come organically, not forced in the hope that one day you'll get what you were really after all along. The hard work on my part should not extend beyond me saving up some amount of money and deciding what I want to purchase. To me, Rolex could be a perfect example of "the chase is better than the catch". I'm not looking for some years-long protracted process, very possibly involving buying multiple expensive items that I have no interest in owning. I always thought I'd buy a Rolex when I turned 50 in 2022, because of this situation created entirely by Rolex, I bought a Zenith instead and I have ZERO regrets.

[@jml9550]

Can’t agree more. I current own 3 Rolexes, bought 20+ years ago. It wasn’t like that. I will not buy another one now at ADs. If I really want another one, I will pay more at the grey market.

[@jimmylight4866]

But you still dont have a Rolex and Hans Wilsdorf agrees with me.

[@brianmartin4035]

@@jimmylight4866 I think it worked out for the best in the end, at least for me. I wanted a Rolex because I considered it an achievement, which I now think was the wrong way to think about it, for me. I should want a watch because I love a watch. I have no interest in status symbols anymore, a nice perk to growing up! There was no particular Rolex that I wanted. I probably would have bought an Explorer but I wish it had the crown guards of the new Air King.

[@jonathanl2748]

It’s hard to call Rolex an exclusive brand when 1 million new ones are produced annually, plus all of the existing ones.

[@FlyByChicago]

Lol no. It’s not.

[@tuberculosisoxcart1685]

This. This right here. How are you going to peddle exclusivity when you make a million watches a year? I received my date just as a graduation gift in 91. 33 years ago, 33 million watches. That is a lot of watches. You want exclusive you have to look to other brands.

[@SLIMpickens06]

It’s only exclusive because 70% of that inventory is hoarded in AD safes for “VIP clients” 😂

[@jaredrosenberg4965]

@@SLIMpickens06 by vip clients you mean grey market dealers that then horde them hoping to 2-3X their money? what happens when they're inventory turnover hits 365 days or more and they are sitting on 10's of millions of inventory that is way overvalued.....?

[@rl7487]

And they are building a second factory and will increase production to 1.5 million to 2 million a year

[@thomaslinddal7251]

It would be nice if you could compare the quality control, consistency and quality in general between Tudor and Rolex. For instance, differences in shock absorption , movement tolerances etc. Also, a suggestion for another video or maybe just a short answer would suffice. Would cycling be damaging to a watch movement? I am toying with the idea of cycling longer distances with my Tudor, and wondering if all those small vibrations could influence the accuracy or in other ways damage a watch?

[@marcpost4034]

I cycle competitively (road). Have worn my BB58 on training rides for the past 4 years. No problems. Built like a tank.

[@andydegroot429]

I purchased my submariner 36 years ago at a local jewelry store. No waiting. Plan on leaving it for my daughter once I'm gone.

[@beyondnetwork324]

the audio of the video is weird for me

[@FoxMoiGames]

For me too, sounds like the mic had the sensitivity cranked up

[@chipmacgill]

audio is fine for me

[@WRISTCHECK]

So sorry about this - we've since replaced our mics and shouldn't have this issue in the future!

[@jaybleu6169]

Love the stuff about the engineering. The rest of it is insane and why I doubt I'll ever buy a new Rolex. Not only am I not going to "build a relationship" to try to earn the privilege of paying money for a product, once I buy it, it's mine, and I'll do what I want with it. The affrontery of believing that they should control the secondary market, and making rules about what changes I can make to my own watch is just unreal. Rolex is the John Deere of the watch world.

[@RODROB101]

I haven’t bought a Rolex in years but I remember just walking into Ben Bridge and buying my watch no problems I guess times have changed

[@JaxWatchesandEDC]

In all honesty my Omega spanks my Rolex for accuracy, not even close. My 116000 is -4 seconds a day on average. My Omega with the 8800 movement runs -.38 seconds a month. Soooo I’m not understanding the “most accurate” claim.

[@lunam7249]

they do this test ever year, even one off custom 1 man artisans can and do compete... also its a tri-axial test! including wrist on/off, shock/vibration/temperature..i believe what you say on face...on a 3d tiltometer / temp/humidity control room the test results would change...if i specifically could get a roly serial 4234 example in my house i could tilt it in such a way i could get +-1 sec/day, or even better.....however , that is not the "superlative chronometer test", i hate rolex and think thier very boring, omega i like better, however consult and old white hair watch repair man to discuss roly vs omega,,, i know a watch wizard and say a "patak" is a much "better made" watch, however now were compring at minumum $750000 watch vs $10000, more importantly than absolute accuracy, is appreciation, i own many....without any doubt my rainbow diamond gold watch gets the most positive attention , then my pure diamond on silver....my favorite and most loved is a 1920's simple 14k tank art deco....i try to imagine all the bueaitiful moments in peoples lives it has, now i add to it, 100 years of ticking off billions of seconds +-1 min/day!!!❤❤❤😳😳😳still even the seconds hand work perfect!! i always wear that watch to special occasions🎉😂🎉😂❤❤,

[@rolandharris2706]

Questions: Are Cellinis superlative chronometers? Omega are metas certified master chronometers. Do you believe Rolex movements are better than Omega movements? This is one of the most informative no nonsense videos ive ever seen.

[@ryans9664]

ADs are an absolute joke. They are the reason people are choosing other brands.

[@Archer335]

Indeed. Also, the large demographic of Rolex flashers. No, thank you. 😅

[@chestypuller1300]

True

[@JohnSmith-os7zm]

They only sell to FREEMASONs and are evil.

[@Spook291]

People are definitely not picking other brands

[@ryans9664]

@@Spook291definitely not what I’m seeing or reading but this comment is pretty typical for Rolex fan boys vs collectors 🤷🏻‍♂️

[@philipwong454]

Thank you for this video. It helped explain some of the nuisances of shopping at a Rolex AD. It is very enlightening.

[@AllTheHandlesTaken]

I've been seeing a lot more stories recently about Rolexes being out of "superlative chronometer" spec when measured and in practice. Also, all of those rejections are going to push people into secondary market acquisitions and drive those prices up no matter how much they control it. Every time this has been studied in practice, the vetting only leads to more secondary market activity. They can't control it and we have the numbers to prove it now.

[@lawrenceralph7481]

Newbie. Fascinating. Lots of tech. Lots of money. Made me think of auto industry scale. Thank you. Fancy Watches seem nice, but the cost and complexity and skanky ordeal of allocation make them seem unwelcome in my life. Thanks for the insight.

[@tuberculosisoxcart1685]

“You will eventually get that baseline reference.” Rolex has adopted the Ferrari strategy I see. Fortunately there is the second hand market.

[@Superdada]

Man, awesome video. I enjoyed it thoroughly.

[@operasinger2126]

Watch technology is amazing! What a job to get to work on watches!

[@Rch_P]

Love the RX-78 on the bench 👌🏻

[@JohnnyDouchbag-nr5yf]

My fake Rolex is real 69% of the time all the time

[@DannyPops]

The equivalent of this level of obsession with their process would be Panavision in the film industry. Super interesting video thanks!

[@ESHANABROOK]

I am really happy with my Omega! Looking at the German watches now.

[@Nefville]

I'm sold! Now where can I get one of these "Rolex" watches... oh yeah....... 😟

[@wkanost]

I’ve never wanted a Rolex. Now I want one even less.

[@Dinkys999]

Get an Omega.

[@fuad-topic5155]

No, thanks

[@hankspangle3867]

I would, but I spent all my money on a Rolex.

[@getoffmylawn8986]

Over the last 5 decades I've owned 4 Rolexes. I'm currently wearing a Sinn EZM 3F, which keeps better time than any of the Rolexes did.

[@Laguna2013]

I think you would know what make and model lights and magnifiers do official factory Rolex watchmakers use? What 'temperature' lightbulb do they use at their workbench? Thank you!

[@WristwatchWorkshop]

Thanks for the insights, PG.

[@Ibowers2]

Question for you. You described the accuracy of the Rolex movements and the testing they go through, but how does that compare with the METAS certification? It seems that is the most strict benchmark and Omega has been pushing that as an advantage. Now Tudor is using METAS certified movements, not Rolex. Which would you say is better, METAS 0 - +5 sec, or Superlative Chronometer -2 - +2 secs?

[@kc4cvh]

2:04 The fee for standard service on this invoice is really quite reasonable, I've been quoted higher by unaffiliated watchmakers to service my Hamilton grade 992B "Railway Special".

[@RickMcAllister-r3p]

I believe that is an old invoice, by the date. Today's full service pricing is much higher.

[@popcornl8208]

Valuable insight. to the point. and credible. love your content

[@MrGarnettmiller]

You’re 100% spot on.

[@wescobts]

Thank you for this very good video. I appreciate the honesty about Rolex. I would love a Rolex, but as many others will not play the game, it's a choice.

[@MsChrishanson]

Not all AD’s operate the same. However, best way to get the watch is to strike a relationship with one of the higher salesmen. Talk to them, show your curiosity, and stop by once a month to say hi and look around. You will get your watch.

[@efreutel]

One of my coworkers took his Submariner to the local AD for an overhaul. Expensive, and the watch flooded out in his bathtub. I took my Oysterquartz to the local Rolex AD for a simple battery change. They scratched the hell out of the case and I had to send the watch off to Geneva to be refinished. Not good.

[@chuckschillingvideos]

I don't think aside from CELEBRITY customers, that Rolex handpicks customers and pairs them with specific watches. Dealers place requests every month for the watches they WANT. Then, when they receive whatever watches Rolex sends them, they then select whatever customer is a best fit (FOR THE AD) and that's how the "lucky" customer is chosen. If you are a customer, especially if you don't have a long history of expensive purchases for that dealer, you have a much better chance of getting a starter Rolex (OP, Datejust or the like) than getting a Daytona or a Submariner or a GMT-Master II. If you're willing to select a GOLD Rolex, your luck will be better still. It is the stainless Rolexes that are in highest demand.

[@dustyfarmer]

We give you the watch you want, when you want it at the price We want.

[@PeterWatchmakerWristcheck]

The market actually dictates the prices of all watches!

[@dustyfarmer]

@@PeterWatchmakerWristcheck That's why the majority of watch buyers shop online often buying replica's that they are completely happy with for a fraction of the price. A fool and his money are soon parted is the motto at some watchmakers and some of the lower end look alikes are viable everyday wearable watches that the average person can't even tell what they are other than "That looks like a nice watch".

[@PeterWatchmakerWristcheck]

@@dustyfarmer You're welcome to do whatever you want with you money! You seem to know what you want!

[@spankyharland9845]

thank you for explaining the hassle it takes to own a Rolex. I think I will just go with another brand that isn't so intensive with it's parts exchange program.

[@lousyshot1]

Thanks for thr great info!

[@Doggieman1111]

Fabulous overview

[@davidspin5353]

About 2 years ago my Rolex 16160 needed a new bracelet, I brought him the watch, he ordered the exact Oyster band with a small deposit. 6 months later I got my new bracelet. They installed it while I waited and I kept the old band, probably will sell it.

[@alanparks7919]

Hmmm…three Rolexes and my wife owns an 18K lady’s DayDate. I will say with total sincerity that my Breitling SuperOcean is a good bit more accurate than any Rolex we’ve owned. My Patek is now 4+ years since it was last serviced, and it’s still nearly as accurate as a quartz watch. Rolex are consistent and rugged, but to me, they’re far from the most accurate.

[@gojaimo]

Had to come to the comments for that Gundam Granddaddy! Love it!

[@GentlemanMasterclass]

Great video. I learned things I never knew before.

[@georgecupac1202]

Most of what you said, sounds agreeable.

[@rolex517]

I was on a waitlist for six years for four different models zero calls. That changed when I was laser focused on ONE model, mind you I was focused for two years and four months. Picked up my Sprite GMT in March and currently hoping I get a 36mm tiff op for my marriage anniversary before December. I stopped in about once a month and chatted with my salesperson I had no buying history of any kind. I did tag them in multiple shitposts and eventually friended the owner on FB and tagged him in a rant. Two days later got the call.

[@Tasmarabunta]

This was really interesting. Thanks.

[@Watch_Papa]

Informative thanks for sharing

[@idonjohnson6999]

Good information.

[@eugenejohnson7755]

Good episode! Thank you.

[@Knyfefyte]

I’d really love to own a Rolex but honestly, it’s a little intimidating thinking about the purchase price and the maintenance, overtime. I know they’re fantastic time pieces I guess maybe I’m just not ready.😁 amazing info sir!

[@jml9550]

I have 3 Rolexes. Every 5 years or so, it cost $5-700 to overhaul each, that’s like $100 a year, coffee money really. You don’t have to take it to the official Rolex repair shop,any reputable watch shops can do it. It is quite a simple watch compare to AP or PP.

[@Saul.Goodman777]

Very interesting to listen to. I very much appreciate the quality of my Daytona. I used to work in Harrods, London as an Apple Store Manager and Technology Department Manager. I can tell you about the morning screening I conducted before the store opening. So before joining our team gents and ladies would receive a book with all the good practices and requirements they need to follow. So it describes in detail what to wear for Ladies: from socks to the texture on the suit jacket, shirt, and skirt colors for summer/winter. Then a complete make-up guide, that should be the same as a flight attendant pretty much. No perfume at all (just one that is Harrods specially developed smell). There should always manicure present (only approved designs and colors). And there are many more requirements as the day goes by. As for the male part, it is similar, and what makes you a true British gentleman: you can take 4 BOSS suits for the entire fiscal year, the BOSS store below will make it a perfect fit, also only approved shoe types and colors. Suit shirts must be always with STUDS & CUFFLINKS. Male Harrods-approved perfume only. So in the morning all colleagues (around 30) will stand in one line, where a manager would walk pass and check each colleague for things as manicure, male nails also need to be looked after,. The most important one is the bad breath (so you have to check each colleguea) a dry mouth caused by certain foods, smoking, poor oral hygiene is bad for business, so we have specially designed Harrods candies which were specially designed to solve any bad breath issues. Some of the problems can be solved after the meeting, but there are some problems such as after a heavy night people will be send home and not paid for that day. In the contract there is a point of banned drinking the night before of work. Why I am telling this, is that the customers there are just with very high expectations, wealthy millioners, politics, celebrities, artists, models, Royal famility members. And the requirement of the customer satisfaction is 98%-100% wi ththe mistery shoppers visiting you once a week (and they are really true customers, buying expensive things and get paid by Harrods for doing this). If the satisfaction score is less than 90% and it drops for the second week in a row, manager is getting rosted, penalized, and the department will be fined. Working there was another level of customer service experience, we were trained over and over again with the team, to assure all nations, people with different culture and status will get the service they expected and way beyond. So by having a Rolex watch and got it form there, from Harrods, I appreciate the exceptional service of finding my perfect watch model. So the personal connection with each customer or a family is the most important thing. Respect to all the people delivering for the customers!

[@bobnewby9129]

Could you address the 32XX movement problem? Many have suffered from low amplitude for these movements. I'm one of them. A 126200 I owned had to be serviced within a year of buying it new from my AD due to low amplitude. It was losing about 15 seconds a day.

[@ALL-il1sw]

I second this, the silence on this issue is deafening.

[@austoncurry1076]

I’ve been a professional watchmaker for 37 years that specializes in Rolex. I’ve not experienced that problem anymore with that caliber than any other watches.

[@ALL-il1sw]

@@austoncurry1076 sadly so much contradictory information on this problem.

[@bobbydazzler1780]

Not had this issue with two watches with this calibre. Maybe it was an issue with the very first released.

[@ALL-il1sw]

@@bobbydazzler1780 unfortunately it's been a repeated issue since it's release in 2015, total number effected though can't really be known, too much silence.

[@georgemolnar7344]

I graduated from Purdue University in 1968. I wanted a Pepsi GMT. My father said he could get me one - for $500. I gave him the $$$. Today I still have the Pepsi GMT with a serial number that indicates it was manufactured in 1959. When I walk into a Rolex dealer, they salivate. Thanks, Dad!!!

[@RayMastino]

When I was 17 in 2002, some of our school teachers took us punk kids on a field trip. One of the towns we visited was Lucerne in Switzerland. The tour guide told us that Bucherer in Lucerne was THE place to buy watches, and where a lot of celebrities get their goods. Of course, I was a stupid kid, from a very modest family, so I knew nothing about watches. I also think I was wearing a t-shirt 3 sizes too big for me and some gym shorts. I probably also had my backpack on. That was how I rolled back then. Me and some friends walked into the store out of curiosity, and I ventured into the green Rolex area. A Rolex sales lady approached me, and very kindly asked "Sir, would you like to see anything or would you like any information on any of our models?" She was super nice. I nervously said something like "Uh, no, just looking, thanks." She left me be, and said "I'm right here if you need anything." I was made to feel welcome being a kid basically and looking like I looked. Maybe it was a slow day, or maybe she thought my rich daddy was also shopping in the store. I wish. I didn't even have 1/100th the amount of money to buy any of those watches back then, yet I could have walked out with the Rolex of my choice that day if I had the cash. But this was 2002, maybe now they've decided not to sell to minors anymore.

[@Maurita-r2d]

Picked up a amzwatch's watch as my first watch last month and I’m absolutely in love with it. Perfect size, looks elegant, very comfortable. Now my only problem is holding off from buying more watches so quickly!

[@YechielAlawadhi]

MAMACOO's always amazes me how much beauty and precision are added to the parts of watch 99% of people will never see.

[@essray]

I do understand the company’s mindset. Pride and snobbery is a matter of perspective.

[@edgarjimenez8676]

How do I know if a Rolex AD Sales advisor completed Level 3 certification? I am an executive recruiter vetting candidates for my Rolex AD client and I don't know a best question to ask if that person truly completed Level 2 or 3 Rolex or Patek sales training. Superb video!! This helped my search and my love of Rolex. Much Thanks.

[@northcoastwatches]

Nice insight. Thanks for sharing!

[@6172crew1]

Peter, my AD is working on a BLNR with the oyster bracelet and said he could get me a jubilee bracelet afterwards. Would I need to give up the original to get the jubilee?

[@juxtaplay]

You might be able to keep both! It depends on what The Crown says! I believe the Jubilee (aka Batgirl) goes for more than the Oyster on the market so my guess is you have to give them the Oyster.. It's worth a try though!

[@6172crew1]

@@juxtaplay at $1900 for the jubilee I hope I’m able to keep both. At least that’s the cost he quoted me.

[@bdcochran01]

The family wears Rolex. I could buy more than one, but have no interest. I watched a video on the take down and refurbishment of a used Rolex. Fascinating. Fortunately, I only have basic watch making tools or I would be tempted. I enjoy taking an old, used and tired watch and sprucing them up.

[@metro2171]

Very informed video, l love your content, thanks. For sharing

[@TarpeianRock]

Rolex holds all the cards : demand far outstrips supply so they can comfortably choose who they sell to and laugh all the way to the bank. To know that a Rolex is a mass produced industrial product just like a car or a computer and to be able to have such a stranglehold on the market is a testament to their marketing and business savvy.

[@AlexDogwood]

Great information! Somehow I scored a Sky Dweller at MSRP... waited about a year for it. I did not really do much but put my name on the list. Luck I am sure.

[@edwardbakker2571]

Six reasons to want a Rolex (including quality and consistency). One reason not to buy a Rolex: allocation. If Rolex wants me to buy their watches I expect them to be nice to me. And a bonus reason: Rolex as a company is a charity and doesn’t pay any tax.

[@mrgee007]

Clearly on point 7 Rolex are getting it wrong then, as they seem to choose people that DO constantly flip watches, and the reason why there's more unworn Rolex's for sale than any other brand.

[@kartographii7607]

Great video. Any 32xx movement problems that you've seen or worked on and is there any permanent fix to the low amplitudes we are seeing on they're watches?

[@BL-hj7hi]

He will ignore this question

[@mikebauernfeind7024]

Nice video! Thank you

[@JohnUSA7]

Good and realistic information, thanks Peter.

[@JaySmith-pv2mw]

A year ago I walked into an AD, tried on a dozen watches and was able to buy the one I wanted the most right then and there. I was out the door in an hour. Of course, it was a Grand Seiko, not a Rolex. There are many watches I would buy before a Rolex even if I could get one easily.

[@garyguest.1885]

Very interesting 👍🏻

[@daviddigilio3036]

Love this channel.

[@D2C3R5]

Ref buying a Rolex. Times sure have changed. in '95, I bought my Submariner from a renown NY Jeweler through the mail. Yes, it's real. Have had it serviced 2x by Rolex, as well as inspected by others. BTW, in '95, my Date Sub cost $3k. If I knew then what I knew now, I'd have bought 3 of them.

[@peerhauser]

You left the most interesting question unanswered. How do you get the Rolex spare parts with 2 of the 3 prerequisites missing?

[@jean-marcducommun8185]

This video makes it clear why a clone is not a ROLEX even if it looks almost indistinguishable. Because you get a piece of work that will survive you and can be serviced and repaired eternally. Plus it keeps its price more or less in real terms while you enjoy it. That’s what the haters out there don’t get.

[@thedialedinwatchmaker6555]

good stuff Peter!

[@andrewswink5825]

Watching this video regarding how Rolex does business and values its customers is why I buy Breitling. Better watch, no BS.

[@michaelriera6277]

Breitling is a fantastic brand.