3 Tips on Negotiations, with FBI Negotiator Chris Voss | Big Think

[@bigthink]

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[@DWREK91]

Chris Voss is the absolute MAN. Never Split the Difference is one of my favorite and most useful books I've ever read.

[@BenRangel]

The highest amount of actual concrete tips I've heard in a Big Think! More like this plz

[@cakedog2608]

This dude is a verbal ninja

[@WDSimp]

This is the kind of content that we need more of. Quality stuff.

[@nonchalantd]

it would be nice to see an example

[@jonathan__g]

Yeah I definitely was hoping to see an example of the mirroring he was talking about. Still entertaining video though.

[@chadd990]

The video was entertaining, and I was also hoping to see an example as well, but I think you should send some money to my paypal account and I'll find you a video that you'd want to see.

[@nonchalantd]

Hey Guys, This Is My New Name haha

[@MrAZUR3]

A video that I'd want to see?

[@chadd990]

MrAZUR3 yeah. you have to go to the darkweb to view it though.

[@Asimovum]

0:33 if someone smiled at me like that I'd call the police

[@Djlawson1000]

why do we think this man is a slimy piece of shit?

[@joeasberry6014]

Djlawson1000 cause he's the feds!! Haha pure ignorance, that's all

[@ivylyon1948]

Lol, You're funny

[@emingojayev7766]

LMFAOOOOO

[@Joshua-xi5zg]

Makes the ladies wwhet

[@Sunomis]

Repeating the last 2-3 words is really a useful trick. I used to do during my oral tests back then, and this trick contributed quite a lot to my success ;)

[@yumjoystyle2]

Sunomis example?

[@BlazerLz]

The best thing I learned from this video is how confident someone appears when they slow down when they speak.

[@MrRayne911]

This was awesome... more of this please!

[@AndrewAttard78]

I've noticed the opposite effect if the person isn't genuine. For example if a salesperson is full of shit and I know it and he smiles when he talks to me I find it a sign of aggression and I get irate.

[@trav-c137]

Andrew Attard there's a preconceived stereotype attached to carsalesman being liars. Which will 100% affect your views before the convo even beings.

[@BlahBlahUsername1]

Thats more to do with the situation. You're expecting them to be a complete douchebag.

[@danielcucumber2027]

Andrew Attard as a salesman I've sold more crap by being honest and swearing than being fake

[@hutchtv7640]

Andrew Attard micro aggression bro!!!!

[@hutchtv7640]

Daniel cucumber you're daaaamn Skippy my dude!! Damn Skippy!!!!

[@jessstuart7495]

The part about people who feel they are not getting a fair deal undermining your agreement and half-assing it is so true. Most professional's sense of quality and integrity go out the window when they believe they are getting a raw deal.

[@B3Band]

So many experts in the comments haha "This would never work on me!" Yeah, that's why you work for the FBI and Chris Voss is writing comments on KZbin...oh wait...

[@qumu872]

Blood Bath and Beyond - Pop Goes Metal Covers 😂😂👍🏼👍🏼👍🏼

[@sammorrison8042]

Mindfulness + this = savage

[@MarksTech]

Sweet.. I gotta be brought into questioning tomorrow. And imma look out for these. Thanks FBI! Imma win

[@garret1930]

This style of mirroring is also very useful in the Socratic method and in Street epistemology, instead of attempting to negotiate yourself a great deal, you negotiate them into having a more solid epistemology which helps everyone and especially you in the long run.

[@InkEyes]

Very interesting.

[@soup_music]

Great topic, great interview. More like this please!

[@rtpcr3969]

His book is a lot more of this I recommend it.

[@Sieww]

Title of the book pls?

[@Fightikus]

I found this in the description of the video: Chris Voss is the author of "Never Split the Difference: Negotiating as If Your Life Depended on It" Might be the title of the book

[@sergio7D]

(sponsored comment)

[@rtpcr3969]

+Mas Ter Never split the difference : negotiating as if your life depended on it. - Chris Voss with Tahl Raz

[@Mikej1592]

this dude has an awesome voice, and a great skill in explaining things. Can you have him read my digital circuits text book to me?

[@stevebarnette]

Very insightful message. I'm going to save this video for future references. Thank you to everyone involved.

[@rafiamjadrasyid5298]

Thanks Thom Yorke

[@BassForever44]

LOOOOL

[@AsianTexasCowboy]

Karma police.

[@lbh3d]

"Tactical Empathy" I like it.

[@vipermad358]

Yeah: Not actual "empathy."

[@Lumencraft-]

When he said "flip the positive switch" I had no choice but to hit the like button! LOL.

[@drikanaccache6165]

MarterClass lead me here! Chris Voss is the best

[@rawr333r]

This was a great video!

[@reljasaurus]

Tnx for the tips, Christopher Talken

[@nightman6349]

this guy smiling does not put me in a good mood

[@FreedInPieces]

I had a sense he was about to tell me he was holding my mother captive.

[@mattyy101]

Jared Montgomery yes I was thinking whatbthe fuck is he upto the sneaky snake

[@chochismail]

Jared Montgomery it's because it was a sideways smile while tilting his head. Usually indicates a mischievous attitude. That might be what he needs to get on the side of someone who he would likely be negotiating with in his line of work.

[@drcheekyisback]

Jared Montgomery your comment put me in a good mood 😂😂😂😂

[@timokomulainen]

I'm thinking because he did not smile with his entire face, only his mouth.

[@gumcannon]

damn...when this guy releases his videos their so engaging that a 6:40s vid from him feels like a 12min vid from someone else. And that's a damn good thing

[@magicbuskey]

This was great! More of him, please!

[@nappybiscuit]

This guys book was good. I finished it in just a few days. Every chapter starts with one of his real life stories most of them were hostage negotiation.

[@daltonhopkins6842]

this guys book is dope!!

[@DRXxUziixX95]

can you please give examples of your tips whilst their being implemented so we can see a working example?

[@yumjoystyle2]

DRXxUziixX95 that's what I was waiting for

[@thebladespawn]

Who negotiated that haircut?

[@vladfather916]

Long_Way it looks likes Slavic haircut lol where's his Adidas jumpsuit?

[@diggininthecrates91]

themonkeybuttster I come from the Soviet Union, I know what you're talking about

[@justforthetv]

lol it's definitely a vast comb over.

[@noepanduhpandizzle2489]

😂😂😂😂

[@gotmilk91]

Long_Way - it's part of the unspecified method of this FBI agent's method to negotiate... or coerce

[@tntruther]

Great info! Thank you.

[@Caek_daddy]

Chris Voss is a boss

[@Rumblenuk]

I loved his Christopher Walken impression but when he pulled out the jack Nicholson at 4:20 I was blown away. So interchange from Walken to Nicholson to get people to give back stolen people. Sorted

[@azmanfaris2145]

Does this have anything to do with NLP (Neuro Linguistic Programming) ?

[@ShermanBMason]

Very informative

[@harrydarwand2904]

Just bought his book in the description... Just as interesting as this video!!!

[@allaboutrussia9172]

Great video!

[@savikos]

amazing channel incredible videos! bravo!

[@sageryan25]

Best one in a while.

[@glennkringle3005]

great video, thank you . that made me a subscriber

[@RobinOm27]

Mirroring! Yes, yes, yes.. to be mindful of makes a good communicator :)

[@MikeysLab]

Most people instinctively implement these tools. Sales people are a good example.

[@pertsonvelts1699]

Good stuff, thanks!

[@avamarkandu6117]

Really helpful video!!!!

[@WhoElseButMeNumbaOne]

That was really interesting, thank you Big Think. Can you please keep it like this? Stop making it political, please.

[@googleyoutubeaccount]

Agreed

[@chris70184]

agreed

[@proffezur]

You know you're not forced to watch the political videos, right? If you don't like certain content, don't watch it. The title's are pretty obvious. People have fought and died for your freedom of choice, so embrace it.

[@WhoElseButMeNumbaOne]

+Zu Nobi you're right. I was just saying that I enjoy their philosophical/scientific content more than the political.

[@4ndr3w70]

Agreed. More science and videos like this.

[@aybmnn]

i actually learned something from this channel!

[@rockancestor]

Chris Voss merely gave me half a smile 0:33

[@dijonnestricklen7840]

it would be nice if I can see more.

[@johndoe-1974]

More like this pls

[@internetvide0]

Guy talks just like And Al Paccino

[@chadd990]

Yeah. Al paccino is a human, this guy is a human. They both talk. So yeah.

[@heymrhimr]

ay rich

[@mahfah7911]

very true

[@piksu1987]

i get more of a christopher walken feel..

[@sergioropo3019]

Talks 100% like Al Paccino... is the first think i thought, in fact i did not pay attention to what he's saying because of that thougth.

[@SwollenMustache]

Woah, a big think video without any dislikes? It's a new day, yes it is.

[@Reconbox1001]

That I would like to know more about :) Has Chris Voss made a book on the subject?

[@Dat_Dude_Danny1]

Mr. Voss is cool in my book...he reminds me of Jean Reno in "The Professional".

[@kridler112]

Gold!

[@ChicagoTurtle1]

Dear Mr. FBI man, how about *being* FAIR? Lol

[@loupax]

When someone repeats the last words of what I say it makes me angry. Like they don't pay attention to what I say and just respond robotically. But that can be just me.

[@BruceWayne-zj1kw]

Κώστας Λουπασάκης same

[@JobBouwman]

Robotically? Or can it be just you?

[@Chebab-Chebab]

Maybe it is the society you live in.

[@Jomega1212]

In my society, repeating the last of what you say shows that you ARE paying attention and listening to you. How else would I know what you said to repeat it?

[@loupax]

"And so I went there" "Uhuh, went there" "And I stared him dead in the eye" "Yeah, in the eye" "I stab him in the fucking jugular" "The jugular, yes" "And I said to him 'I don't care if I pissed inside your drink, you still owe me money'" "Yeah, money" "What did I just say?" "Something about money? Sorry, I wasn't really listening :/"

[@FuchiDog]

I bet this guy's Walken impression is spot on

[@funmeditationmindfulnessfo6227]

I have to say it: mirror neurons don't work like that.

[@user-zu1ix3yq2w]

Tersivwz TreeTime rekt

[@freshrockpapa-e7799]

Tersivwz TreeTime so you know more than a guy with two decades of negotiating with terrorists in hostage situations mmmkay

[@couronne100]

"If i smile at you.." (smiles creepily)

[@cds12261]

It's "Cognitive Ease" tactics, People scientifically respond better to things that they perceive to be true/positive. Same thing goes for a simple font that's used in a contract, test, etc. Your body language is just as effective too!

[@ryantk84]

LoL Big Think hired this guy to trick us into liking the video! Or maybe I just like this video? I'm so confused !!

[@MEOWMEOWCATSCATS1010]

this guy reminds me a lot of Johnathan Banks/Mike Ehrmantraut

[@youtubeuser2359]

christopher walken or steve buscemi?

[@MrJDSettle]

This is a fair video.

[@Alex-tb7rr]

The third point just made me realise why Owen Wilson is so successful

[@DaDunge]

But how do you disarm the fair bomb? Simply ask them "what would you consider fair"?

[@vpremeru]

"It seems like this is important to you" was strangely said with despise, hence the effect would be questionable.

[@mephistomoto9929]

His smiles triggers 100% distrust with me.

[@kennethworde862]

Great but, how would he negotiate with Attilla, or on his level or doesn't have his same values goals what's his/their plan goals / the last resort, ATF/BIA not so good, IDF better but still, he's not the only smart guy in the room, on both sides!

[@Darkmatter321]

The mystery, so many negative comments and nearly all thumbs up!

[@470interista]

jesus fucking christ it felt like a 60 minute video

[@blzahz7633]

You can live longer watching this over and over again.

[@zebbleganubi723]

youre not being fair

[@johnstanton4560]

no wonder he's a good negotiator, he makes people want the conversation over.

[@james10739]

s'all good man it was about slow

[@remij9592]

Can you give me an example of mirroring?

[@freshrockpapa-e7799]

Remi J Example of mirroring?

[@remij9592]

Fresh Rock Papa-E 3:15

[@freshrockpapa-e7799]

I just gave you an example of mirroring...

[@markanderson3870]

This is all great, and I'm sure with a lot of people these techniques work. But if you go into a negotiation knowing exactly what you want, have a "hard" position you'll negotiate down from and what flexibility you have when you go into negotiation, these techniques should get filtered out. Best case scenario, people are happy with what you decided you're okay with before you negotiate and basically get what you want.

[@JasonWilliamson]

That is not how mirror neurons work... They are only implicated in some motor movements.

[@twes619]

I will say, I always smile and people compliment my smile. But honestly, it's not my smile, it's that I DO smile. I've had co workers call me smiley etc...anyhow, just smile more is my point.

[@Kevan808]

Strong is this one's Jedi powers.

[@hutchtv7640]

Hells yes my dude, have to say that was quite satisfying, to be FAIR.🤔😉

[@brandoncarpenter876]

wern't mirror neurons proven not to be a thing a couple months ago?

[@upthecreekyt]

I'm watching this in hopes of learning how to win an argument with my wife.

[@yumjoystyle2]

Up The Creek even if you win the argument, you'll lose the war. it's you versus her and the court systems. should have never gotten married in the 1st place.

[@carlosmata2404]

Good luck lol

[@keldonlemon]

"it flucked up"

[@slrzman3030]

Any new content coming ?

[@FSM46AND2]

This is obviously Christopher Walken.

[@sakshathmetallica]

Nicholas cage smile right there my sir! Beaut

[@babanggagan5720]

Dear Big Think, do you know that white color can make watchers' attention easy to turn down and asleep? I honestly can't keep my eyes opened during the video's running. What about confortable colour like soft green or brown?

[@lasonrisadeacero]

For some reason this guy reminds me Al Pacino's character in "Heat"

[@Helenwowable]

Do you mean that FAKE SMILE would win me over?! NO WAY!!!

[@CasMullac]

It wouldn't win you over but it will make you more susceptible to suggestions or perhaps open up more than if he wasn't. Consciously or not, even if you don't like the guy.

[@robertb1742]

Snow Fox when did he ever say fake?

[@-receptor4803]

robert b he didn't say it, he acted it out.

[@jazztom86]

+CasMullac sorry no. If I see a face like that with a smile like that I'll instantly go into "deflect" mode. It looks fake, it looks slimy. I would trust much more someone who looks at me in the eyes seriously. It's more authentic. If you wanna smile you either got to mean it or you better be a great actor, because that smile smells wayyyy too much like "I'm fucking you in the ass".

[@DanyIsDeadChannel313]

You feel irritated by the smiles, but he is just an FBI agent who tries to help us with his practical negotiations. What can he do?

[@williamrussellmorley]

I was very surprised how when I called 911 to get state police in what many would think country bumpkin state of Maine....instead of the person answering in a seemingly rude or even accusatory manner the woman spoke to me more in vernacular and calm, almost like my mother would speak or talk to me as a child...I was calling about a woman whom I think had had a seizure ....it was such a fresh easy 911 call not that I have made many...but even though maine a small fairly poor state...somebody is on the ball at the state police about answering 911 calls in a way as this guy explains...kudos to maine state police

[@thedanimalchannel7072]

Seems fair to me

[@verusvaga2017]

is this the chief from the TV show Elementary???

[@Azaroth12345]

Looks like Christoper Walken, sounds like Al Pacino = Shady Guy

[@RickTrajan]

when things are going good and smooth I become skeptical.

[@dsm2240]

Bad managers (especially in restaurants and retail) act like drill sergeants. They fail to realize that making their employees feel valued is critical.

[@gr57mb]

@bigthink Confusing. Not worth much without examples & explanations. What if I didn't know what mirroring was?

[@spootot]

Google? I agree it'd be much more helpful to have it in the video, but we do have the ability to connect the dots ourselves.

[@gr57mb]

+spoot I don't know if I'd get as much, if anything, out of "tips", if I have to pause the video & research words, professional jargon, or expressions. The info needs to be self-contained. I shouldn't have to do the work for him. He's supposed to be teaching me something.

[@djprogramer973]

I wonder if The same affects occur with someone with a social disorder. Things are wired very differently and by all means there is no cure-all to some disorders.

[@PsychokoreUndergroundRap]

Internet is love, internet is life

[@Okayand33]

...sh...shrr.......shrek?.......

[@losojosdehotspanish2162]

What if they speak a different language?