Dealer Quotes $1500 to fix THIS?? (Ford Focus No A/C)

Customer says the Air Conditioning on her 2012 Ford Focus started acting up late last summer, and now it's usually not turning on at all.
After 2 shops and an outrageous estimate by the Ford dealer, she asked me to diagnose the A/C problem...
Let's see why the dealer quoted $1500, and if their "diagnosis" makes any sense...
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Enjoy!
Ivan

[@darwindwelle5267]

We need more good Mechanics like you Ivan.

[@johnt.848]

Ivan is a master technician, anyone can call themself a mechanic.

[@calholli]

@@johnt.848 He's an Automotive Diagnostic Specialist first.. and a Master Technician second.

[@darwindwelle5267]

He does it all I know.

[@richard1835]

I have been doing Automotive A/C for over 20 years now and I have seen some crooked establishnents stealing peoples money on minor repairs. It is not a missed diagnostic, it is outright thievery. Thank you PHAD. Great video.

[@zzzzzz...9902]

Exactly, anyone with a single brain cell could have known this issue was electrical, not mechanical and low and behold it was electrical related. The dealership knew that, they just wanted to screw this customer.

[@richard1835]

@@zzzzzz...9902 Absolutely correct.

[@timcat1004]

Fleets get ripped off the worst. When I pointed discrepancies out to my fleet manager he didn't give a sh!t.

[@fladave99]

Ford would have probly fixed the sensor, shined and painted the existing compressor and pocked 1500

[@don2deliver]

I can't count on both hands the amount of times I've seen a Ford Compressor run once or twice then not work again while running. It has nearly always been too much compressor clutch gap. A dealers solution would be a compressor replacement. So far that's a reasonable missed diagnosis with one exception. I always bumped the clutch shoe with the engine running and A/C on to make sure it would engage with a brief moment of less gap and stay engaged. However I rarely replaced the compressor unless there was a warranty. I just removed or replaced the shim(s) to achieve a gap on the lower end of specs.

[@superminer66]

Pep Boys??? I wouldn't trust them with my lawn mower....

[@zie_german8134]

😂

[@bombardierparts]

Or my WHEEL BARROW. A FACT NOT FAKE NEWS

[@ecaparts]

I don’t know who’s worse? Pep boys misdiagnosing the AC temperature controller or the dealer misdiagnosing the a non-pumping compressor… Just the fact that it works for a minute or two, should make sense to a reasonable technician that this is a controlled shutdown due to a sensor input. What a shame. SMH 🤦‍♂️ BTW I noticed the fan 1 circuit fault when you first scanned the codes? Of course high head pressure will shut off the AC if the cooling fans don’t come on. Ivan, you didn’t acknowledge that code. I assume you checked this first and set that code. 👍🏻

[@miriamvivo4279]

Pepboys ??????

[@robertwhite9898]

I wouldn’t let even change My oil

[@TheOnespeedbiker]

So the woman takes her car to a Ford Dealership to diagnose a problem and they fail to tell her there is an unrelated safety recall on the door latches of her car that can cause them to open unexpectedly. That's really horrifying.

[@candicebeebe6688]

They probably didn't ck the air in the spare tire either

[@jacksautorepair]

It’s hard to believe really, because anytime the dealer makes a repair order and puts in the VIN number, if it has any recalls it pops up!

[@TheOnespeedbiker]

@@jacksautorepair Exactly! Imagine taking your Honda into a dealership and they didn't tell you there was a recall on the airbag.

[@mikescot194]

They are suposed to run OASIS, any recalls come up, plus TSB's, SSM's(Special Service Messages-only Ford has access to-kind of like premature TSB's ). You always do that with any diag concern and you can enter the DTC's in the search field with the VIN. The technician should have ran the VIN in OASIS on the IDS scantool, that function was added years ago. The open campaign would of popped up.

[@DerDuckPond]

@@mikescot194 Which is, I suspect, EXACTLY why the dealership is gritting its teeth and refunding the money. If she took a complaint to the Attorney General, they would see a dealership that misdiagnosed a vehicle WHILE failing to properly check for recalls/campaigns and would flay them under Consumer Protection statutes.

[@mkilptrick]

I love that Ivan has no ulterior motive to sell you stuff you don't need as opposed to dealerships (parts canon). I learn a lot of information on this channel. He is also easy to listen to without a lot of preaching. You are doing the community a big service. Thank you.

[@LesReeves]

I certianly agree.

[@zenithperigee7442]

@mkilptrick, it's insane that the "stealership" wanted to charge the customer for work she didn't even need... I wonder if they would've done the unnecessary AC work and then having NOT replaced the ECT she comes back with the same complaint and then they replace it and she's paid nearly $2K for unncessary work. It's disgusting how sorry some of these facilities are, dealer or not. But then so much of modern vehicle design is garbage anyway. This car didn't even have 100K miles on it. I have 20 yr old cars with 240K miles whose ECT sensor hasn't been replaced yet... I can't believe the fuel rail pressures either with these "direct injection" engines, almost 2,000 psi on that rail when normal line pressures are ~35-60psi like a tire, imagine 30 tires worth of pressure... Then you have the carbon buildup on the valves. These designs suck.

[@proven6270]

Unfortunately....Most days at dealerships, techs see the low paycheck light on 1st .... Good CATCH 🤦‍♂😶😊

[@gtemnykh]

Forget the AC it’s a minor miracle this thing still has an operational transmission!

[@volvo09]

Do they fail? Or do people just dislike how it shifts?

[@gtemnykh]

@@volvo09 have you been living under a rock? Lol. It’s been the subject of numerous TSBs, a Wall Street journal investigation, and finally a class action lawsuit (settled in favor of the plaintiffs). To be fair a coworker has nursed her 2013ish Focus to 140k miles (highway commute). The transmission has showed signs of funny behavior for years now but is still clinging to life

[@volvo09]

@@gtemnykh i'm being honest... What is "funny behavior", it still moves, right? Everything I hear about these transmissions is related to shift quality, not being stuck on the side of the road. I'm not being mean, I actually want to buy one of these cars to see what people complain about... Being an automated manual, (that is pretty primitive and basic) it's going to behave weirdly and slow. I honestly want one of these.

[@scottquaile34]

@@volvo09 I think I agree, we had a naper store that used them as delivery cars and none of them died, all the drivers said it took getting used to.

[@PineHollowAutoDiagnostics]

Dang I forgot that these had the ASMT transmission! Must have shifted smoothly so I thought it was a regular automatic HAHA

[@double_enda]

I had a friend whose air con was cutting in and out. He went to 2 mechanics, both wanted $1500aud for new compressor to fix. I told him I will have a look at it. The compressor clutch was slipping, so I took one of the shims out. That was 5 years ago and still working perfectly. Only took a few minutes to fix.

[@markmalikowski4971]

You're the Metzger Wickersham of diagnostic technicians. The dealer saw your name and they said pay her. Fantastic ending, and great job Ivan.

[@tecnaman9097]

Off topic Ivan, but I look forward to the day you can build yourself a workshop on the property with a vehicle hoist. Your back will say thanks when you hit your fifties, trust me! You have saved countless people from the clutches of incompetent dealerships and for that you deserve praise. The people of State College area are lucky to have a tech of your caliber.

[@wallebo]

Agreed!

[@randy1ization]

not everybody wants to be a huge business, its alot more headaches, and not always more money.. then you have to hire people and good luck with that.,. you have to find that one guy in a thousand who is competent, not lazy, not a thief, a dope head, a drunk, and on and on.,. I rather just do it myself.

[@JoseSilveira-newhandleforYT]

Great thought process and diagnostic, Ivan! The dealer must have been grinding his teeth while refunding, but he did the right thing. Meanwhile, you are really building a reputation - one of these days you will have to get a bigger shop 🙂 Love these happy endings 🙂

[@vg3430]

Let’s give credit where it is due…Props to the dealer for refunding the mis-diagnosis. After all, EVERYONE makes a mistake every now and then and the dealer owned their mistake. Most people these days are way too quick to point their fingers and lay blame yet those same folks rarely ever give a compliment when it is due. Great job Ivan!

[@vernowen2083]

That was not a misdiagnosis! They knew the problem and would have replaced the sensor but billed her for the new compressor.

[@jays106]

they did not want to refund her until they saw ivans invoice and they obviously know who he is the fact that grinds me is on top of trying to rip her off most likely because a female coming into a dealer for repair they think they will believe anything they are told they also failed to inform her about a major safety recall that should have come up as soon as they put the vin # in their system

[@aldorodriguez2659]

You are definitely a diagnostic master for sure man, looks like everyone, but the dealership had a win.

[@chrissmith7655]

Hi Ivan, your rep on KZbin has the dealers quaking in their boots. Well done to you and your customer for having the guts to ask for the refund. Many thanks from Nr Liverpool UK.

[@rogercray2484]

Apparently the Ford CEO talks all about the customer “experience “ being most important…yeah / nah ..looks like their dealers are having trouble living up to the CEOs dreams…well done Ivan !..once again being professional shows honestly and diplomacy = excellent customer experience 🎉!👍

[@donaldisrael7147]

I did a prepurchase inspection on a Mustang. Found rust under the sill plates. Told her looks like car did some diving. She went back to the dealer saying Don told me you are trying to sell me a flood car. This didn't go over too well. I told future customers to use more tact when declining purchases.

[@KC-vp7wn]

Ivan, you are just awesome! The problem with the dealerships are that they are too fast and don’t take their time on the car. Get it in and out as fast as you can!

[@rhuephus]

their problem is they just wanna screw the customers over for as much money as they can.

[@jays106]

@@rhuephus so true! that is why even if i could afford to buy a new car/truck i wouldn't i'll stick with my old beat up POS truck with almost 300,000 miles on it. parts are cheap and if need be still can find some good parts in the junkyard

[@jcnikoley]

It looked like a straightforward simple diagnosis, yet I’m not surprised the dealer missed it. There are few technicians or mechanics anymore. It’s mostly parts changers left.

[@leeross7896]

Man Ivan, a 2012 Ford Focus with a double dry clutch transmission and 94,000 miles... Tell this poor lady she is about to have much bigger problems than her A/C

[@462ANIMAL]

No kidding , she should sell it while it’s working .

[@DaddyBeanDaddyBean]

I like that you took a quick look for anything obvious re: the vacuum leak. It made sense to ultimately set that aside as a separate diagnosis, but I have no doubt if you found a PCV hose laying loose on top of the intake or something, you'd have plugged it back in and called it a day. Well done sir. And ATTABOY FORD DEALER!!!

[@SpiderG1296]

I've had a loose evap hose. Prior to knowing that though, I took it to a shop for a check engine light diagnose. Was told I had a evap leak and a smoke test had to be done. Quoted me $149, got a call back telling me it was a unplugged hose. 149$ lesson learned.

[@mzlanka007]

Awesome video, Ivan! So happy the customer got her money back. I'm glad to see your attention to detail gets the respect it deserves! :)

[@kevinsok3011]

Great work as always, Ivan. I hate to assume this, but had she okayed the repairs at the dealer, they would've thrown the $1,500 parts cannon at it, realized the A/C still wasn't working, and then finally they would be lead to the coolant sensor AFTER all the new components were installed. The dealer would've charged her for the coolant sensor as well, but would've probably made it seem unrelated to the A/C system. So there she is, dropping $1,500+ because of a faulty $50 sensor, and yet the dealership still seems like the hero because ultimately they got her A/C working again. Like I said, I hate to assume that, but it wouldn't surprise me one bit. Happens all the time.

[@steveo6631]

You are a good guy, Ivan... Your customers are lucky to have you...

[@brianw8963]

Great stuff Ivan! As I have never even saw You or anyone else except myself and CAT mechanics use this simple procedure when replacing coolant sensors and other coolant related components. Using whatever fittings from coolant pressure kits or smoke test kits or whatever, hook up a vacuum source to the coolant system up high anywhere and pull a vacuum on the system. If Your quick enough, You can use a hand vacuum pump, or use an electric pump and You won’t loose any coolant. It works great! 👍👍🇺🇸

[@bobbylibertini]

"It's either a bad sensor or a bad connection". THIS is a sign of a quality mechanic! Had the same problem with my V10 Excursion, only it turned out to be the connection rather than the sensor- just needed a pig-tail. Since I don't have manifold gauges or anything for servicing A/C, I took it to the shop my neighbor owns, as he specializes in auto A/C (Former HVAC tech)...he thought it was the high pressure switch. I knew it wasn't that- he was just guessing. So I took it to the auto A/C place in the next county. They picked up the CHT sensor, said I could just replace it- but I was unsure, so for the first time in my life I went to the Ferd stealership for a diag. They got it right [Surprise!]. But it's sad how many shops just guess and want to do parts cannon, or just go off of what a code says without doing any further diag, like checking the connection. Love this channel; you are extremely competent, conscientious and honest!

[@pookatim]

It is strange how many issues Fords have had for years that are all related to the temperature sensor. Even "no start" scenarios. You would think by now that would be the first thing they would check. Well done, sir!

[@tbyoda9475]

every ford today has a recall of some kind, what does that tell you about them. it tell me to stay away from their vehicles.

[@jays106]

@@tbyoda9475 they all have their fair share of recalls every brand out there has had major recalls lately it's called rush them into production with little to no testing in real world conditions just that a computer design program said it should work

[@J1mbo888]

Ive been following this channel for some time now. Ivan is an honest, reliable, diagnostic tech. Top Work as always Bud 🙂

[@johnlarkin549]

Ivan if ford dealership still hasn’t banned you by your next video I’ll be amazed, you put them all to shame! Great work as always👍

[@MrOverstuffedcow]

Great job Ivan. I actually had a Ford dealership refund me when they couldn't program the remote part of the aftermarket key fobs I bought, but I could. I called them and the service manager admitted that they had trouble and gave up after two tries. I did it once and had no issues. However, their honesty had kept me coming to them for parts.

[@tomjohnson6036]

5 years with a check engine light on but comes to a mechanic to get the A/C fixed. Shocker. There’s an outfit in my hometown that only does automotive A/C work and I’m starting to realize how brilliant that business model is.

[@robmut1357]

Sounds to me like a typical dealership. They’re incompetent at best and thieves at worst. Most likely both. Being banned by dealerships in your case is a badge of honor. Keep up the good and honest work, Ivan!

[@AP9311]

Nice diagnosis Ivan! Didn't realize that ECT can effect the A/C! But cool to know. I've worked on bad sensors when customer has hard start but when warm, i scanned it on my scanner (think pro) i knew in my mind that that coolant has gone wonky. Scanner proved me right -40 deg. I checked for resistance, showed OL. Replaced it, the car started fine now. Haha! You could have smoked the intake just for fun on video lol. See if anything is obvious lol. Overall great job and video, Ivan.

[@billbrock5486]

It's hard to believe that the dealer mechanics are unable to apply simple logic! If the A/C works and blows cold, has proper charge and pressures, then stops because the clutch is not engaging why would it need a new compressor? I love the way you apply scientific principles and logic to finding the problem.

[@GregoryGlessnerViolin]

5:30 and I can already feel the classic no or few parts required fix that we all know and love.

[@vgbr88]

It was very satisfying to see you find the real problem. Sometimes I wonder if it's the dealer's incompetency or dishonesty. For the amount of money they charge you'd hope they'd be more conscientious. Kudos for using your critical thinking to save the customer a lot of money.

[@recoilrob324]

Flat-rate mechanics get paid to replace parts....not for diagnosis so snap decisions that will make them money is the way lots of them play the game. I refused to work flat-rate and was the only hourly mechanic in our dealership....and not coincidentally did all of the diagnosis for my crew. The flat-rate guys were happy, the customers were happy and the dealership wanted rid of me because I 'wasn't billing enough hours'. Stay away from flat-rate shops!!!

[@frankmcdonough3351]

4 years with check engine light on! The dealer should have checked that first. GOOD JOB Ivan!!

[@fredsalter1915]

It seems like a trite statement, but honesty is really the best policy. If you can't give a pretty definitive diag, then just admit so, instead of shooting from the hip and quoting an expensive (non)repair. Thanks Ivan!

[@faxmen09]

Wow, diagnosis refund from the dealer, time to buy a lottery ticket. Good thing the lady got second opinion from you, that would have hurt. Way to find the door latch recall too. Yep, don't say this often but agree, kudos to the dealer. Winner, winner, chicken dinner. Nice work Ivan.

[@valeriemacleod9627]

I owned one of these for about six years. Surprisingly she didn’t say she had transmission issues also. They were never able to fix mine, so I manual swapped it and that made it drive able. Got rid of it for a manual Honda Fit and have driven it for 4 years and not a single problem. Your videos have really helped me change my way of thinking about diagnosing troubles with anything not just automotive repairs. Great channel and thanks Ivan.

[@marscruz]

Nice work Ivan. I had the lady across the street ask me to look at her friend's Focus or Fusion (I forget which one it was) that had a door latching problem. The door would fly open when she was driving and she has a kid in a child safety seat next to it. She had already had one door fixed by an independent shop and she didn't want to have to spend another $400 getting another latch fixed. I looked online to see if there was some info on the door latches and how to fix them and found the NHTSA recall notice on these Fords. So I told the neighbor to tell her friend to go to Ford and get it fixed for free. I never heard back about the outcome but I'm sure she did OK. It always pays to investigate problems online before tearing into some unknown problem.😊 This is one of the reasons why I watch these mechanic's channels like you and Eric O. So much great info. I still want to see some final resolution on the 460 Ford F250. Make it happen! You're not done yet.

[@russellhltn1396]

I gotta say, I missed my first guess. I was thinking the fan control circuit might have been preventing the fan from running. Without that, the A/C isn't going to get the airflow it needs to work properly when slow or stopped.

[@scottquaile34]

so did I, but.... we would have seen in the data where that wasn't the case. I have learned all my good diag skills from Ivan and Eric O. //go slow and think !

[@russellhltn1396]

@@scottquaile34 I would have used the scanner to command the fan to come on. When it did, then I'd move on. It shouldn't be a bad detour. The fault might have been for a lower speed setting that would have escalated so the driver wouldn't have noticed.

[@quicktastic]

It's worth it to them to give her a refund and get a 'kudos' from you rather than telling her to take a hike and then get roasted in your video. You have the power of getting the honest truth out there and it can force people to do the right thing.

[@LesReeves]

If a shop does a good job that customer tells 10 people if they stuff it up they will tell a 100. It's the classic saying.

[@iceman9549]

A mechanic is an honest guy. Stands up for the customer 👍👍👍🇺🇸🇺🇸🇺🇸

[@mattbrown5511]

Your understanding of the systems and their interconnectedness never ceases to amaze me. I'm happy everything worked out so well for your customer. We know who will be getting her family's future business. The Crazy Russian strikes again. :)

[@dostuffchannel]

I love that we always get bonus footage!

[@brycelund4112]

I work at a Ford dealer and am honestly a little embarrassed that that dealer missed that. First day on the job or what. And I laughed when you said the door latch went out. I’ve replaced hundreds of them here. They suck!! And the icing on the cake is they pay about 1.5hrs for all 4 latches! Good diagnosis. I probably would have reset KAM maybe the coolant temp readings threw off the trims? Although knowing you you probably did that already haha.

[@RobertHancock1]

Pretty mind boggling the dealer missed that diagnosis. Not sure how they were saying "no codes stored" when the check engine light was on? Didn't they check for codes in the PCM? As for the customer, they should mind the big "Don't Ignore Me - See the light, check it out" sign that Eric O. has up in his shop. Big issue with driving around with a warning light on for years is that you don't know when something new has gone wrong.

[@billziegmond4943]

That's I work on my own car. Like you when I saw the coolant temp going crazy. I was "there's your problem lady!" Great diagnostic my friend.

[@robbflynn4325]

Your diagnostic skills are way beyond anything you get at a Ford dealership. Or any dealership.

[@bobbysenterprises3220]

Often it's the dealership ownership or management and the "techs" that shouldn't be called that that prevents anyone from seeing those honest spectacular techs that do exist out there

[@HollomanUFOLanding]

Great job Ivan, well done.

[@louisbelegris8365]

This was the 2nd video of yours. wish I lived near you. You're on the ball and get to the root of the problem and don't just change out parts hoping to get it right.. BRAVO..

[@cantbeatpie]

I really enjoyed this video, fun to see good troubleshooting in action. Was also cool to get to meet you at the reception back in May. Looking forward to more of these videos and learning more about auto diagnostics!

[@PHxNiteRider]

You are a true master of your craft! You are a rare breed of a diagnostic specialist!

[@richardgreene7198]

You understand how things work , so your mind goes to what could be wrong . See so many techs not fully understanding how things work and not trying to fully understanding .they still try to fix people's stuff though . Not shy about taking money for their crappy work . I love when you take apart modules , switches ,motors ,and fix for no parts recquired !

[@johnmckamy6398]

Enjoy the praise , you definitely deserve it. Thank you for your videos.

[@jaysgarage3616]

Good job as always Ivan!

[@proanswers]

Enjoyed the ending of the customer case. Your business ethics and diagnosis processes are becoming a great benchmark & reference to my clients.

[@FourSeasonsNorth4x4]

Great work! That’s what keeps us coming to watch your channel…knowledge, honesty and professionalism. 👍👍

[@richardlarson2969]

You're so professional and knowledgeable. I keep learning so much watching you diagnose. Thank you so much. It seems like these dealership parts changers just hurry through the diagnosis and if the computer doesn't tell them what part to replace they fire the parts cannon.

[@melvinjones3895]

The dealership learned a lot from you. you should get a check for $500.00. Keep up the good work.

[@stealthg35infiniti94]

Great find Ivan! I have taken a few of your quotes and passed them on to my Auto Tech students. "Be 110% sure of the problem before firing the parts Cannon."

[@jimgordon3206]

Never would have suspected a temp sender would that. That was a great diagnostic lesson. Thanks.

[@craiggoodwin9704]

Good job Ivan. Glad you showed the ohm readings for the bad sensor and the good sensor. Nice to see you thinking outside the box on how to replace that sensor without tearing the whole car apart. Thanks for Sharing!

[@michaelwilder9231]

This is common practice,especially in Florida,my elderly neighbor went to the stealership for an oil change and came out with $900.00 worth of "sway bar " repairs on a vehicle with 60k miles.

[@faustogonzalez8397]

Great video Ivan, initially when I saw that sensor reading open, yea that equals sensor telling engine its winter time, therefore CPU cutting off A/C compressor. I was surprised at the overall effect the bad sensor had on those other CPUs. Keep up the great work really enjoy your videos !!

[@danmauney8394]

I always look forward to your diagnostics, I am amazed at your skill and logic .

[@michaellonsdale5904]

From Australia, took my Great Wall x200 turbo diesel to the local dealer due to no vacuum at the brake booster (diesels have a vacuum pump due to no manifold vacuum) they diagnosed it as faulty vacuum booster, they replaced the booster and somehow damaged the master cylinder. The outcome was they paid for the new booster (2nd one) and new master cylinder and labour. I paid for the 1st booster only. Turns out the vacuum pump was faulty too; I had one and they installed it and all is fine. Dealership came through, took 3-4 weeks through.

[@scottschulte1157]

Ivan, you are so very modest....and that's a FANTASTIC thing!

[@bombardierparts]

Great job as always Ivan 👍

[@abbsgarage.9676]

Thank you. Great video. Appreciate you .

[@pakjohn48]

This is yet another example of why Ivan at P.H.A.D. is my go-to diagnostic channel. His capability, professionalism and honesty are all best-in-class. Thanks Ivan.

[@Mr-Mag00]

Super job Ivan! Another fix 👍and the Dealer helped! The cameras these days are so powerful. Stay safe Have a great day!

[@johnknox5692]

thk you for operating out honesty, integrity, you make are profesion look good

[@normansabel1850]

CEL on with 5 codes and no codes present. What is wrong with the dealer service departments. They should just inform the customer that their muffler bearings need to be replaced. That way everyone will understand that the diagnosis is a joke. 1.2 hours for a coolant sensor and 5 hours to install a new short block. Where do these flat rate figures come from.

[@marossgnv]

Probably .5 for diag

[@normansabel1850]

@@marossgnv no. The diagnostic charges are separate.

[@lawrencecavens5760]

More overly The Dealer techs need to stop guessing and do what you do - you scanned it - you looked at the pids and and live data and found the problem Where these dealer techs don't trouble shoot enough. That tells me better problem solving and more thinking on there part needs to be done. It's almost like that they need you to be there being a teacher to them in teaching them the proper techniques in diagnoses ... I sure love your video's Ivan You do great work and You are a honest technician with a Golden Soul. Keep up the awesome work ...

[@nevillegoddard4966]

Cool mate you kicked a few goals today didn't ya!👏👏👏💥💯 Booyaa dealership mechanics! 1. Diagnose & repair fault 2. Find potential vacuum leak source 3. Saved customer cost of unnecessary replacement of a/c compressor. 4. Work done armed customer to successfully gain a refund for unsuccessful repairs by dealership mechanics. 5. Exposed the shortcomings of a non-sequential, non-pathsearching air conditioning fault procedure, as demonstrated by the received mechanical condition of the vehicle, as previously & unsuccessfully repaired by a dealership mechanic! Give that man a cigar, a beer, & large fries, & a high five! 👍👏👏!

[@lahotboy]

Thanks for sharing… I have so much respect for that dealership stepping up to the plate and owning the mistake.

[@robertclubs9908]

Thanks again for the update.

[@SeilerRdAutoCare]

Ivan keeping other shops in check 😂 great job as usual! Keep it up!

[@abdouallahuniverse5689]

👍👍👍👍👍You are far better than car dealers man, your videos helped me diagnostic and repair my 99 CRV, there were a couple of problems: bad ground, valves adjustment, exaust and intake, fuel injectors filter which i myself creat, by removing the good OEM filter and replace it with aftermarket that has smaller hole than the OEM, the OEM hole filter was bigger almost twice than the hole of the after market filter, i didnt pay attention when i imstalled it, first the car start but it was shaking like missfire, and after few second the computer compensate for that and the car idle almost right but the car went to LIMP mode which i lermed from you, the car dosent allow speed more than 35 mile an hour, in addition to bad, hard and delayed shifting, rough engine idling at drive, but i had no idea what going on exactelly till i learned from you what a LIMP mode, and what can cause it.

[@superminer66]

I don't always agree with Ivan's methods but I must say that I appreciate his honesty and conservative values. There are not enough mechanics like him around.

[@puremayhemFTW]

I’m surprised the car didn’t run like crap. Nice find Ivan!

[@davidyates748]

What does it feel like to be at the very top of your game Ivan? You're an acknowledged master of your profession now!

[@haroldhawkins9370]

Nice job Ivan, way to go.

[@robiecarmichael9958]

Years ago, I worked part time for a small trucking company on weekends. Keeping lights, brakes adjusted and the HVAC system going. One Saturday the owner asked me to look at his wife’s Cadillac, no AC. Around a 95 if memory serves. Charge showed to be on the money, compressor would not kick. Had no signal being sent to AC relay. No scanner to get deep into the control system. So I jumped the AC relay, compressor engaged, pressures dead on and outlet air in the high 40s. Owner took to dealer the next Monday, diagnoses! Needs compressor, accumulator and must flush system due to be rid from failed compressor. Mind you this was over 20 years ago and the quote then was over 1500. Owner then quizzed the service writer as to the compressor. Oh it is locked up. To abbreviate a very long back and fourth! It was a small AC control module of some kind for 212.00 labor and part. Great video Ivan, keep them coming. Great honesty, fairness, integrity and diagnostic skills. You give us much more information than we could buy. Thank you sir

[@1McMurdoSilver]

Thanks Ivan. You are great!!

[@titaniumman_22]

Nice work Ivan! I love how the dealership pulled through and they respect Pine Hollow! 🇺🇸

[@shawningler]

Nice Job man. I use to get the GMs rolling in all the time p0128 temp gauge at full cold but message center says a/c off engine overheating. That's some genius engineering!

[@jamesgeddes797]

Communication and honesty .... sadly two things missing from many service industry providers these days. That is what differentiates the "good" ones. Like PHAD! Keep up the good work, Ivan. You are an inspiration to many!

[@jeremyah78]

Honesty and communication! Couldn’t agree more! These are hallmarks of good shops, and good business in general!

[@calholli]

and Competence.. might be necessary; but I guess these dealers forgot that part.

[@jeremyah78]

@@calholli if you are honest about your level of competence, it’s not a problem🙂

[@edwardbella3871]

You are a good person to help that lady out. Just shows you that the dealers hire mechanics that are not confident in themselfs. some dealers should hire the mechanics according to their grades from trade schools.

[@gonzgarr1592]

ivan you are getting such a great reputation that dealers are afraid of you , love your approach to fixing problems

[@Sandmansa]

I had to rewind the video to do a double take. The dealer diag said they scanned the car and found no codes? Umm, that's not what we found. You know, it hurts to see this. You would expect a dealership that should know that brand of vehicle and be able to diagnose and fix it properly. The part that sucks is, when they misdiagnose a problem with an expensive repair and the customer comes back with the same complaint, they will most likely charge the customer again for additional work and/or parts. Nice work by the way Ivan. I spotted the ECT code when you did. The fan control code was most likely triggered when the ECT sensor went offline. As you said. The fan will ramp up to full speed on a kind of failsafe protocol.

[@wallace3953]

Never fool with Pine Hollow......! If you listen to Pine Hollow, You will always be right! Super video.....logic, before nonsense, always wins!!!

[@kentporter2991]

As usual Ivan expert analysis and repair!!! 👍

[@henrikloiske8572]

Perfect job and diagnose Ivan 👏👏👏 You…Keith…Eric O and DiagnoseDan are the true experts 😎😎👏👏

[@mikeaho4143]

Great vid Ivan. I just had a car in today that needed front brakes and the customer was just in to a dealership last week for an oil change and air filter replacement. Well I checked the air filter just on a whim and it was completely black, so I gave the customer the filter and she's going back to the dealer to complain. So sad that some dealers just want a quick buck and not complete the work. Sad really. Thanks for sharing

[@LesReeves]

I have never taken any vehicle to a stealership never will.

[@sneaks01]

Fantastic work! Just another example of a dealer looking out for their pocket and not the true interest of the customer!

[@ppeters480]

Its interesting that the dealer quote had no mention of any trouble codes. Out here in AZ, the dealer would never let a trouble code in the system be left without some recommended service your vehicle needs. The current state of stealerships is most aren't selling many new cars as they ripped everyone off during covid, so they are trying to make up lost revenue through their service department. My 2016 Fusion AC went out in Feb, I took it to the Ford dealer for diagnosis, they quoted $3500 bad evaporator core. I had guessed that is what the problem was but wasn't totally sure. I declined and fixed it myself, but required dash removal and front door removal, thanks Ford. For my repair I went with Ford parts, visited 3 Ford dealers in Phoenix area, sales room totally empty and lots all full of inventory. I wish mine would have been the coolant temp sensor but was not !

[@bostedtap8399]

Classic case of other shops not seeing the wood for the trees, if she let main dealer swap out controller, the problem would still be present. Excellent diagnosis and repair Ivan.