Learn English for Call Centers and Customer Service Jobs

[@amaranth000]

Patricia was so me when i was a newbie. After a year I've become a Robert.

[@andresfelipeparedesparra]

Why?

[@ekfylobifteki]

Try 2.5 years 😂

[@kentmc9449]

ML pa more 😂

[@pan-pan3398]

Lol

[@mohammadhammad9454]

haha

[@FilipinosaAmericavlog]

Being polite in answering a call is a plus factor in any sales representative. From Texas

[@ryansalarda3650]

Rebecca is like my teacher, before I started my BPO career I watched most of her videos, now I am working as CS rep 🙂

[@suneelkaushik7122]

Tell me more sir

[@anicutiepi5001]

Hi can u talk me.

[@anicutiepi5001]

Plzzz answer me. I have a question

[@mariabejaranomonge2183]

Thanks Rebeca. Your videos are very polite, Robert should watch them.

[@周斌-b9e]

What is Robert?sorry,it's the first time i visit youtube.

[@dejalmaferreiradasilva9545]

Robert is in the video above . He is a fictional character who plays an unpolited call center atendent . His name is tapped left above on the video .

[@vanditpatel3539]

ROTF 😂😂

[@marieannepierrelouis1720]

María Bejarano dwd Monge musiquehatianne5bft3 d g3. Egg you c, and l8 b ablexl 1musiqC7 =4=

[@marieannepierrelouis1720]

VA patel musuhsitia an me z8l

[@duloimilitar9471]

Me too, during my first months in the company I was polite and courteous but after a year my good attitude changed like easily to upset specially to those irate and rude customers. 😊

[@pierre5157]

Hello Rebecca. Thank you for that video. I'm not very good in english but i managed to understand everything you said ! You tell the truth . politeness on CC is important: I had colleagues who had been fired because they had a lack of this ( I work for a wellknown American high tech company french market ). Also, politeness and self control often transform a very upset customer into a partner who can go as well your way as his one! Have a nice day Rebecca !

[@samminapervin13]

I like your teaching style . It is elegant . I am a former preschool teacher , I remember when I worked with a preschooller I had to make many different tone of my voice as of my classroom situations , reading books for the kids it was a very good practice ..

[@vikkijames6000]

Absolutely! good reminder as to how to treat each other...may not always realise it when being rude...we meet strangers everyday, everywhere at every turn...practise makes perfect, Thank you Rebecca, what a breath of fresh air!!

[@PinkLab]

I thought I was crazy when I used to say: that person must be smiling during a phone call because it sounds polite and "happy" haha xD now I know the truth (tip)

[@jaysmith1408]

When i answer, i usually am. Either because i was literally just laughing (usually) or i’m glad to help. I’m better than robert, but not as obviously prompted as Patricia. Off of the prompts given to her, i say something like “Thanks for calling (my company) this is Jake, how can i help ya? (and i say ya). “Alrighty then, i’ll get right on that/let me look that up real quick” “Pardon/sorry (insert reason i can’t hear or understand them)” “Anything else i can do for ya?” “And is there an Email address where we can contact ya if we need anything else (or send reciept, billing, shipping paperwork) “And ya just need the one? (Presuming the widget is only normally required as a single unit, i.e. driver side mirror) or “and how many of those to you need?” or, presuming i forgot how many they said when they called “you did say four [or whatever number i thought they said]” “And is that on your account? (It usually is, if i have to ask at all” “Thanks for calling” or “have a great one” or “have a great [insert holiday or weekend here]”

[@Dr.AdnanJutt]

1ST BEST CHANNEL I GOT FOR GUIDENCE . AFTER I GOT 1ST CALL FOR JOB INTERVIEW.

[@anilkommalapati6248]

Hi Rebeca - I have had watched many of your videos. Simply superb. No doubt. You are really blessed for many learners.Your voice is like a river flow and your knowledge is ocean. Salute you. God bless you.

[@mariabejaranomonge2183]

I agreed with you.

[@Anjanna88]

I don't have English language but i am improving English language please may i help to me learn English??

[@darwinjaquez3342]

Thanks Rebeca. Your videos are very polite, Robert should watch them :(

[@elenacarra5863]

She is so polite and kind 🥰🌹🌷💕

[@marrissagiles6457]

Her Video Makes Alot Of Sense In What She Saying Is The Correct Form🥰

[@NihalAlwis-xw4ky]

I always trying to learn English. But I can't speak well. I m also very like your program and teaching guides. Thank you so much dear teacher. ❤🙏👍🌞

[@nicawiloo447]

Your class was interesting for me 'cause I wanna get to job in a call center thanks for this tips

[@NihalAlwis-xw4ky]

I m so many like your grammar program. Thank you so much dear teacher.....❤🙏👍🌞

[@bombomsplaterecipe9909]

Thank you for this video .I will recommend it to my cousin that wants to work as call center agent .Filipino viewer here👋🏼

[@UrbanSipfly]

The hardest thing to get customers to do while engaged in business interactions with me as a call center agents is from them is to speak slow and clear...I can't say it enough: Slow down, because I am having to input information into a computer that requires many clicks and just as many different window screens.

[@NihalAlwis-xw4ky]

Little learning is very dangerous thing. Therefore I m always trying to learn English.❤👍🙏🌞

[@3456784197]

I watching and heard your smile.. thank you my teacher

[@uzmaijaz7821]

Extremely important video for English learners!

[@tullo5564]

Lol 😆 It is not about English language in this case,it is about how to respond to clients

[@Crabking19]

Wow this is so inspiring! I have a Bachelor's degree with a professional license and working in a corporate office that pays well, after watching this video I am motivated to leave my current profession and be a call center agent. Really awesome! :-D

[@davidvelasquez8638]

You're crazy if ya wanna leave your work for a call center position haha

[@fabiangomez2266]

Well it depends, if you're gonna be well-paid and earn more money then go ahead...

[@ogdumplings8196]

NASA has call center jobs and same with verizon call center job. One pays 150K a year the other is around 35K? I mean, I have like 5 mil heritage and career does not make any sense to me.

[@darkandlovelyt4429]

Robert must be 🇯🇲 with that gimme yer Email. 🤣🤣🤣🤣

[@sunahangrai3601]

i respect this american english teacher so much .

[@delphineyara7259]

Thank you so much madam Rebecca for this helpful video. I'm learning while working. 🥰🙏🙏🙏

[@hiimjames1858]

Thank you Ma'am Rebecca. This was a great help. I'll take note of the polite way on how to speak as a professional.

[@TruckerTravels]

nice explaination, clear,slowly and politeway way of teaching so that its interesting..

[@mahimamohapatra777OAS]

Thank you ma'am❤😊

[@maruruhvlogs9802]

What if Robert meet Karen LOL😂😂😂 that would be epic encounter between the two🤣🤣🤣

[@sunflower88639]

😂😂😂

[@mauriciomonroy3110]

Robert is a Tech Support agent. That is the difference.

[@mariabejaranomonge2183]

You are right. They always expect you have the knowledge they have, so they aren't kind and patient.

[@kbote9756]

not evry tech support do this kind,of things (like the robert charctr),that's why cstomers call for help/assitance,so give it to them, if u can help IF it is within the scope f ur training... 😊

[@GiteshMadhavan]

🤣🤣

[@samanthakuznik5007]

😂 Golden!

[@shaijadansari2807]

Right

[@stolenaroundtheworldmemes9954]

Very thankful i found this video.thank you .❤

[@irenguff7176]

I would rather meet Robert on the phone. No excess words. Quick. Concrete. Perfect. :D

[@marcosrodriguez832]

hahhaahaahahaha

[@quietdissent5482]

lmao!

[@davidvelasquez8638]

It's actually true

[@ogdumplings8196]

I work in an aviation call center. true dat. No one wants to listen to any polite words if you have an accent. And I think the lady's accent is almost there, but her tone is kind of boring. Americans go up and down, that's why they prefer Cantonese Accent, it is up and down and delightful to listen to. Kung Pao Chiken!

[@parthapcb8523]

@@ogdumplings8196 hay friend

[@devprasad4804]

Mam I'm trying to get a International bpo job and your advices are very good

[@tabinadawood5290]

I find this video very informative...you have a very polite way of teaching Rebecca

[@alis.1297]

Hi, Rebeca! This is the first time I see your lessons. Thank you very much for it!

[@hassamalishah1298]

I'm Pakistani n I love the way you explained...

[@ramgaming9475]

Nice Maam! I tried it, and I totally agree to smile when you speak.

[@manuelamontoya6404]

thank you you have good advice to.speak english... i really liked the way you teach..

[@boomerangslim2686]

Wow, great job you're an excellent teacher!!!

[@anilmasih2011]

Thanks a lot dear Mam for this useful information.. I wanna make my career in bpo.. I need your guidance for my success.. warm regards dear mam..💐💐🙏

[@favianmartinez9724]

HI Rebecca I think you are fillimg our knoledges wit good thins thanks a lot god bless you

[@princeking3501]

Thank You so much mam. You have provided really helpful wordings & spoken concepts.

[@Itzadnan125]

Thank you ma'am I really like your classes

[@DobbynciCode]

As a cx, i'd give 10 csat for Robert for saving my time.

[@whatsupjepoy]

Awesome teacher. Thanks for this ma'am Rebecca. :)

[@MohammedKamal-gl9md]

Thanks Rebeca. Your videos are very nice.

[@jolintruong6263]

Thank you my new teacher

[@ranajameel4088]

Awesome 👍 great teacher

[@AmjadHussain-kj8np]

Thanks for your Excellent Guidance Madam❤

[@lbvnrw]

Thank you for sharing this video! Not all polite 😄but rude people stay the Same😆

[@londe3000]

Thank you rebecca. This help alot

[@davidarzola7341]

So that's why I was fired I was a Robert :(

[@CR7Ashley]

lol

[@dejalmaferreiradasilva9545]

Rsssss don´t worry , David ; you are going play Patricia´s manners in your next job ! by all means you will overcome on your last job frustation ! Go ahead .

[@wissab2398]

David Alvardo hahahahahAhahahahhaha

[@circusdog]

No No , You were a Robber... There's a difference.

[@suit465]

Heee lol.

[@wajahatqadirbumal4744]

Mashallah mam after i watching your vidio i able some basic english

[@r9o2b0e2r1t7o]

Excellent video, thank you very much!

[@princesswashington4095]

This is very much unique 👏I love it so much 👏❤️

[@lgleano1527]

Hi, thank you for this video it’ll big help.

[@diazdeinsomnio176]

Great lesson! Thank you a lot :)

[@rajaali8963]

Can you hear me??

[@zelfhaponce4375]

Thank you so much for the learnings Maam! Thanks a lot for this interesting Video!

[@kashifhussain-nm5zg]

very nice dear

[@goodluckjohn2520]

Thank you for a good lesson .You help me a lot to know how to communicate well with customers...

[@sumitkumarkeshri1959]

thank you mam, my score is 8/10

[@pedrofigueiredo1077]

Thanks a lot, Rebecca. That's an amazing lesson. (Azores Islands, 16Dec2022);

[@Brunosfcosta]

Excellent, as always. Tanks!

[@davidvelasquez8638]

It's "thanks" my dude

[@shasha2022-bo5yw]

Very good information 👌

[@marivicagtarap5921]

Superb video.A good communicator I want. thanks. Rude vs.Polite...

[@gopikalal2858]

Good training

[@themessage9713]

Many many thanks madam

[@e.a.escobar1019]

Hello Rebeca, I like the way you teach!! hey People I am learning english but I don't have anyone to practice so now i am looking for someone. If you would like to practice just let me Know. please people help me improve. I will be waiting!

[@yess3141]

Alexander Escobar Do you still need somebody to practice with...I recently started working for a call center and I still need a lot of fluency on the language... So please let me know...

[@ebransvilsaint5312]

I thank you teacher Patricia👏

[@dennydonnarrogancia6138]

thanks for now on i will watch your vid for review ,coz im working at at&t technical support

[@Anikvikram]

Thank you,quite informative 👏

[@geronimo635]

It was a awesome class. Thank you very much...

[@inessedemeleneur5892]

Great job ❤

[@lalchandhembram6138]

Waaao..rebecca thank u so much for this video..As I m doing job with same...So that would Really help me.

[@joegieguansing5917]

Thank you for sharing on your video god bless you ❤️❤️

[@AbhishekKumar-xz5kf]

Very nice mam thank you so much

[@juanhernandez2858]

Greetings from México. Saludos desde México.

[@mohamedwagih3388]

we enjoyed with your video its very interesting & necessary nowadays Best wishes

[@dorabbarkit9805]

I Think its important to be wide open mind in all sitoution thanks for you and EMMA For the useful videos

[@mattsstark8176]

Nice work, thanks you so much *(Smiles at the keyboard)*

[@hexagone5808]

I can 'see' your smile 😂

[@pimpantomalacadigos9438]

I feel the smile

[@qtv5225]

Very use full thank you mom....

[@muhammadmaqsood4408]

Thanks thats awesome

[@azizahharahap3624]

hello mrs rebecca ... i like your channel.. i am from indonesia and i am call center employee..

[@ReyPhoenix]

You’re the best ❤️🔥

[@agnesakuaku5365]

Fry su rex SJ

[@EatsonTube]

Thank you so much Mam.

[@devprasad4804]

Thank you mam 😍 I. From India

[@arnelsaplot4179]

Thank you for this video

[@CarlosGomez-py4df]

I'm subcribing to your channel, great video, by the way. greeting from Dominican republic

[@fockqueenssa2367]

Thank you very much for the video.

[@syrill9868]

I got 10 out of 10, thank you Rebecca.

[@jayshreegaikwad8814]

Thank you Ma'am for this video. I liked it. want more such videos.😊

[@clarka.j.c.bactul50]

This is amazing thank you ...great help

[@jhegoreyestv6228]

I believe its on the tone of voice and the way how you use it.. some customers know the sounds so robotics or scripted..its on the tone..

[@princesslara1551]

Hi I'm trying to learn english and I really liked your video I hope that I wrote the words in a good way

[@ESWETHAV]

swetha,rebecca teaches well.nice teacher

[@Boeing-be9bk]

Thanks, Rebecca, nice teachings.

[@mskhan0288]

I love it it's good method ❣️

[@imtijamir6315]

It really helped me!!! thank you very much.

[@oscarxx7358]

Thanks you for your help I'm like the you explain it

[@anasanasovic9420]

Thank u very much ! Is that all what i have to learn about " english call center " before " trying to go for an interview " ? 😮

[@ALzn-re8og]

Very interesting, thank you.