Fix a Paper Jam | HP OfficeJet Pro All-in-One 9010, 9020, 9010e, 9020e Printers | HP Support

[@carolevans2894]

Outstanding instructions, easy to follow. Had my printer fixed in minutes from a really tight paper jam.

[@stuartlockman6575]

What the video neglects to mention is that in order to reach the paper tray, you need to lift the glass cover. You can't lift the glass cover unless you lift both the print feeder and the glass cover at the same time. (I found that suggestion on a completely different thread). Only then can you get at the paper tray, where, in my case, the paper jam was. And a special shout-out to the idiot at HP support who, instead of helping me find it, told me that since my printer was out of warranty, I needed to replace it. Completely, totally unhelpful.

[@HPSupport]

+Stuart Lockman Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3FRWY9f

[@kathydeng8097]

Thank you SO much. I too couldn't figure out how to get the glass cover to open. I successfully removed my paper jam after reading your comment. THANK YOU!

[@DrSevTalksMoney]

@Stuart Lockman You sir are the MVP. You saved me from throwing this doggone printer out the window. THANK YOU!!

[@daydream6384]

YOOOO THANK YOU!!!!!!!!!!! MY PRINTER HAS BEEN JAMMED FOR 2 DAYS!!!

[@krismacartney6146]

Thanks for that advice - I was trying to force it to open!

[@HPSupport]

Hai Siti, terima kasih telah menghubungi Dukungan Media Sosial Global HP! Saya mengerti bahwa Anda mengalami masalah kertas macet pada printer Anda. Saya akan melakukan yang terbaik untuk membantu Anda. Lihat petunjuk yang disebutkan dalam dokumen ini untuk memperbaiki masalah: bit.ly/3FRWY9f Binu_HP Dukungan Teknis Media Sosial

[@sandrasartorelli5617]

Perfect! Thank you so very much for adding you needed to lift BOTH covers IT SOLVED THE PROBLEM!!

[@HPSupport]

Hi Sandra, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@Shaws592]

My 9015e has a release button to get the glass to lift up. None of the videos seem to mention it. I could tell that something was securing the glass down. I finally put a pair of scissors into a rectangular shape opening and it popped right up! I just saw a comment on another video a watched that makes it sound like the class is not locked if the printer is off. I had no idea.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the steps that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

[@hollywhatley2677]

You just saved my 🥓!! Thank you!

[@ellenmoricone4587]

Love this video BUT I never had a paper jam, just a faulty error code. I still proceeded with all these instructions and the error code will not clear off my HP OfficeJet Pro 9015 All-in-One Printer screen. Now I cannot manually print a document from the feeder nor the glass scanner since I do not have access to the digital window on the printer. Frustrating cuz I need my printer to run my business. PLEASE let me know how to clear the error on the screen (again, I did everything in the video a dozen times to include the roller cleaning 3x). Thanks

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are receiving errors on your printer and hence unable to print. I will do my best to assist you. May I know the exact error code you are receiving on your printer? Please let us know! Regards, HP Support

[@luisasipple9315]

Did you ever get a response? I’m having that same problem. Hours trying and trying all steps mentioned myself and my more technically savvy teen. Nothing has worked

[@arunnsdc6049]

Thank you so much, HP!

[@paultomlingson6282]

HP Office Jet 9010 printer: 8 1/2'' x 11'' paper not retained in place, moves backwards in paper tray causing paper to be out of alignment to feed into printer. Result paper jam. Retainer intended to hold paper supply in place not able to be adjusted forward to retain paper in place. Result: Need to Jerry-Rig retained to hold 8 1/2'' x 11'' paper in place to prevent jam. Otherwise, decent printer. Suggestions appreciated. Reference: pdt

[@HPSupport]

+Paul Tomlingson Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3FRWY9f

[@lava7379]

Such A GREAT VIDEO. Never been a tech girl - but this video saved my office career from embarrassment ha ha thank you!!

[@sportsfan4183]

GREAT video. Solved the problem with your easy to follow instructions.

[@lhammergren]

After 4 hours being in circles by HP's chatbots and exchanges with a live tech who kept telling me to open an non-existent back door, I finally found this. Perhaps your outsourced technicians (the ones in Manila) should receive it -- my frustration level would have been much lower. Bad machines, worse customer service, so pls have your chatbots send us here rather than in circles.

[@HPSupport]

+Linn Hammergren Glad to know that the video was very useful to you!!

[@lhammergren]

@@HPSupport Well, yes it was helpful, but would have been more helpful had I been sent here immediately And I repeat your chatbots are useless, and when I finally got a live technician, she was no help either. Pls fix your customer service -- I am not looking forward to a likely inevitable issue with instant ink. Where do I go then>

[@tobeyklass6249]

@@HPSupport ij

[@rsomel6628]

Yes agree that HP are useless. My printer is only just an year old. Printhead is stuck and the HP’s solution is to but another printer. It became a joke talking with their technical support. With £400 invested in the printer and genuine ink cartridges for something that doesn’t work. My solution would had been not to buy an HP product in the first place.

[@tomsummerville2034]

Easily solved my problem. Thanks

[@HPSupport]

Hi Tom, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@JCofVAB]

Thank you I wish I looked for this sooner I would have fixed the problem sooner. I have subscribed to your channel.

[@HPSupport]

+John Cutrone I am glad to know that the video has helped you fix the issue.

[@donsheridan6462]

Missing important step. Have printer ON or scanner bed will not come up. If power is OFF scanner tray is locked down. Forcing it will break locking mechanism built that way so printer can be carried securely. When watching the video I noticed the ON light.

[@HPSupport]

+Don Sheridan Please refer to the instructions under this document to fix this issue: bit.ly/3kh4DUb

[@TonifairmanNTP]

Cartridge access door does not open. Is there a release on the 9018?

[@HPSupport]

Hi Toni, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in opening cartridge access door. I will do my best to assist you. Please refer page number 140 of the user guide to know about opening cartridge access door: bit.ly/3GCXaMQ Binu_HP Social Media Tech Support

[@claudealain1924]

I can't open the cartridge door. I'm afraid if I force it, it will break.

[@HPSupport]

+Claude Alain This document contains steps for replacing the ink cartridges: bit.ly/3aISq95

[@daydream6384]

You have to open the Glass door and the print feeder at the same time

[@thoughtzbytreee]

I have a 9020 series. There is no paper jam, I have unplugged it a few times and the cartridge is still stuck on the right side. This printer is only a few months old. What could be the problem?

[@HPSupport]

+ThoughtzbyTreee Please refer to the instructions under this document to fix this issue: bit.ly/3kh4DUb

[@nehankhan1733]

Thank you 🙏

[@HPSupport]

Hi Nehan, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@anveranderson]

one other thing to note... make sure you don't lift the document feeder and then try to open the access door - the document feeder needs to be down first - that was a frustrating few minutes before I realised... thanks for the vid.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the steps that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@sarahcalderon1588]

My cartridge door won't lift up, feels stuck

[@HPSupport]

+Sarah Calderon Please refer to the instructions under this document to fix this issue: bit.ly/3mRrYg6

[@wprogerswa]

Thank you, thank you so much!! This is my goto video to unjam my printer.

[@HPSupport]

+Margaret Rogers I am glad to know that the video has helped you fix the issue.

[@buffalothief]

THANK YOU!!! Got it!!!

[@HPSupport]

+buffalothief I am glad to know that the video has helped you fix the issue.

[@judysmith2695]

I have a 9010 and it does not open in the manner you show with a 9020

[@HPSupport]

+Judy Smith Please refer to the instructions under this document to fix this issue: bit.ly/3kh4DUb

[@saphirahcolan6989]

Thank you this worked🎉

[@anitaswain5282]

My printer showed error: "The print carriage cannot move. Open the cartridge access door, and clear any paper jam or obstruction" As I was checking all obstructions, I pulled the white tape which moves along the printing head and broke it. The printer was purchased almost three years ago and the Printer is HP 9010 series. Any leads how I can get the tape fixed. 😢

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, in order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6058lpEWE Regards, HP Support

[@rhonawark9192]

Brilliant informative.. thought I was going to have to dismantle or send away .

[@HPSupport]

+Rhona Wark Glad to know that the video was so useful to you!!

[@tommygrip]

Thank you so very very much!! Tom

[@fareehasosan2350]

Hi, I have a Hp office jet pro printer 9020. And I want to print double sided. But it's continually jamming tha page. How can I solve this problem please????

[@HPSupport]

Hi Fareeha, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3TYlFaL Binu - Social Media Tech Support

[@fareehasosan2350]

@@HPSupport thank you so much for your response. Basically I want to 300gsm card stock printing. But it's continually jamming my cardstock. And and want double sided printing and on same alignment on both side but alignment is not coming in symmetry. If you can solve my problem I will appreciate that.

[@HPSupport]

Thanks for the reply. Please refer 'Media Types' under the specifcation page to know about the paper types supported: bit.ly/3XpSxw7 Binu - Social Media Tech Support

[@theofilos.4426]

bravo...very good video.

[@felicityatkins]

thank you for not including any vidoe of the 9010, which is complelety different from the 9020

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP printer? May I know the printer you are using? Let me know! Binu_HP Social Media Tech Support

[@favoritetiger8110]

I have been having problems with my hp officejet pro 9025e. It keeps on telling me their is a paper jam. However their is no paper jam.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3FRWY9f Binu_HP Social Media Tech Support

[@favoritetiger8110]

@@HPSupport I was said a false paper jam. I’ve checked all parts. I didn’t discover any paper jam.

[@HPSupport]

In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

[@ivyoprivate]

Thank you so much!!!

[@HPSupport]

+ivyoprivate Glad to know that the video has helped you fix the issue.

[@sitilatifah6679]

Bagian kaca saya mengapa tidak bisa dibuka?

[@conniebraunmd4949]

I cant open the second door

[@HPSupport]

+Connie Braun MD Please perform the steps mentioned under this document to fix the paper jam issue: bit.ly/3kh4DUb

[@Malik10405]

Remove the power cable, then you can open it.

[@tashapalmer4519]

useless for me, the cartridge access door won't lift up. i have a 9012

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/49Nyu06 Regards, HP Support

[@tashapalmer4519]

Like I said, the cartridge access door won't lift up. Providing me instructions to 'lift it up' is not helpful. Is there some kind of catch or some way to release it? @@HPSupport

[@HPSupport]

Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/49wG6V1 Regards, HP Support

[@steveespy1634]

Very straight forward and simple thanks very much.

[@HPSupport]

Hi Steve, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@julianshaddix7154]

Thank you so much! This was a great help to me. I have subscribed to your Chanel.

[@HPSupport]

+Julian Shaddix I am glad to know that the video has helped you fix the issue.

[@huw4888]

Very good video that did solve my problem, which when it first happened on the similar model printer last year I could not open the glass panel ...... I had to buy a replacement, the HP OJPRO 9025 e ... which jammed yesterday.. Luckily I found your video and managed once I found out how to lift the glass plate (lid assembly) by accident! The link you gave to Stuart Lockman did not work for me and just took me to a blank "search for" box on HP Support. I clicked on "misinformation" not knowing it would delete your message -- sorry about that! Something I've found useful on technical instruction videos like yours is to remember and use if it's active for you: Settings (the gearwheel) often contains a speed setting and changing to 0.75 is much easier for one to follow and since mouse clicking on the screen, or pressing the space-bar, will stop the video and repeating that will restart it you can turn the video into a step by step set of instructions that you can do step by step. Also when available the CC link putting your voice in subtitles is again very useful since you can reread a stop without having to back-step the video. Thanks again.

[@HPSupport]

Hi Huw, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@barbeep]

This works for the 9020, but not for the 9010. The 9010 doesn't have the same access points. This is totally useless for clearing a jam in the 9010!

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! Could you elaborate more on the issue? May I know the product you are using? A serial/product number would be helpful! Let me know! Regards, HP Support

[@jewellrogers7415]

Thank you so much. It worked like a charm!

[@HPSupport]

Hi Jewell, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@tomislavcuk2]

This is not the same printer I have. My is 9010 but different. You should make instructions for each printer separately.

[@colleenstoner7320]

Cant open cartridge access door

[@HPSupport]

Hi Colleen, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in removing cartridge access door. I will do my best to assist you. Please refer this document as it may help you: bit.ly/40SpIte Binu_HP Social Media Tech Support

[@daisymattei3685]

IT DOES MOT WORK

[@HPSupport]

+Daisy Mattei Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3FRWY9f

[@keira1691]

Help I don't have a carriage

[@HPSupport]

Hi Keira, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3FRWY9f Binu_HP Social Media Tech Support

[@keira1691]

Tysm

[@HPSupport]

If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@Sunny-ox7rs]

I ma not able to pull the paper that got jammed

[@HPSupport]

+Mr. Sunny Please perform the steps mentioned under this document to fix the paper jam issue: bit.ly/3kh4DUb

[@mohmdasifkhan5040]

What about their cartridge jam

[@HPSupport]

+MohMd Asif Khan If the carriage stalls and a Carriage Jam or E3 error displays, the steps mentioned under this document should help you fix the issue: bit.ly/3mRrYg6

[@shahedmr4961]

Tnq u so much

[@HPSupport]

+Shahed Mr I am glad to know that the video has helped you fix the issue.

[@jameswestland9584]

Deceptive title ... this is not about fixing paper jams, it is about cleaning the printer ...

[@HPSupport]

+James Westland Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3FRWY9f

[@mattspazmatic]

DOES IT CANCEL THE JOB? I dont see any jobs in cue and I CANNOT have this thing spitting out what my sensitive info. Both the printer, and computers printing cue tell me there's no jobs. But this thing is notorious for spitting out 10 jobs later. Help ... please...

[@HPSupport]

Hi Matt, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3QqM6rm Binu-HP Social Media Tech Support

[@lindalee0815]

9015 series

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! The steps are same for HP printer OfficeJet Pro 9015! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@candyland3815]

So what happens when the paper is not accessible via any of those doors as is usually the case. Hp makes the worst products

[@HPSupport]

+Orville Lloyd Please perform the steps mentioned under this document to fix this issue: bit.ly/3kh4DUb

[@luisasipple9315]

None of these suggestions helped. The printer either kept saying there is a jam or it could not sense paper in the paper tray

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6050o1JAC Regards, HP Support

[@luisasipple9315]

@ the printer is saying there is a paper jam but there is not. The printer is also indicating there is not paper in tray 1 but there is

[@HPSupport]

Thanks for the reply. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6058o1z7A Regards, HP Support

[@twozerouk]

Usual HP clarity.

[@lucycurci-gonzalez7968]

Absolutely useless! Can not open the rear of the printer to remove the jam from my 9010. This video address the 9020. A waste of my time.

[@HPSupport]

+Lucy Curci-Gonzalez Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3FRWY9f

[@jaxbeez08]

I would like to add this is BULLs@t. My printer ink cartridge won't even move from its location. I just gave up. I'm going to burn this printer.

[@HPSupport]

+Jackeline Bernal Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3FRWY9f

[@andyharris6872]

Brand spanking new printer. Won't print, just paper jams over and over and over and over again. Color me unimpressed.

[@HPSupport]

+Andy Harris Please refer to the instructions under this document to fix this issue: bit.ly/3kh4DUb

[@moddyboddy3631]

I can't open my cartridge access door (9025)

[@HPSupport]

+Moddy Boddy Please refer this document to know about accessing the cartridges: bit.ly/3DRDNuO