Genie Aladdin Connect: Connect the Aladdin Connect Retro-Fit Kit to your Home Wi-Fi Network

[@genericdude6551]

I followed all these steps but I can't get it to come online. More details should be provided about what wifi connection works with this opener. The app doesn't see my wifi even though the router is 5 feet from the opener and my smartphone connects and surfs through the router. My router can do a variety of connections using Network Authentication security modes WPA/WPA2/WPA3 along with WPA Algorithms CCMP-128(AES)/CCMP-256/GCMP/GCMP-256. I'm also using a VPN on my home network (Wireguard). For now the wifi on my opener is inop. Also, I wonder if the wifi board can be upgraded to 5 GHz (preferred) or dual band. My router does both 2.4 and 5 GHz. Genie 7155-TKV Smart Garage Door Opener StealthDrive Connect

[@shanda603]

Not connecting to the cloud..how do u fix this

[@GenieCompany]

Please contact Aladdin Connect customer support for assistance at 1-866-599-4995.

[@jhrcoffice2537]

Your paper manual really really sucks.. How hard is it to put in the manual where the wifi button is located on the iDCM?? Also the 4 ports on the opener for the safety beams and wired wall console you mark them with useless and meaningless Letters STB BWC and 1234 but you don't put ANYWHERE OBVIOUS in the paper manual what they mean there to connect the beams where to connect the wired console and weather the polarity is a factor or not. RIDICULOUS. Do better