How to Fix Hard Drive can't be Detected in BIOS on Motherboard? | ASUS SUPPORT

[@deadcertainty4528]

Clearly this is a huge problem. Instead of ASUS making a video about how to work your way around it - how about fixing it permanently in the BIOS?

[@asus_support]

Hi DeadCertainty, May I have the model name of your motherboard, the bios version and more details about the question? What is the issue and how does it occur again?

[@azaelgarza1871]

@@asus_support I'm on my bios and I can't see the Either my drive or my windows USB drive. The model of the board is PRIME X570-PRO Version 4010.

[@asus_support]

Hi @@azaelgarza1871 Do you mean there are no hard drive and windows USB drive in the storage information, boot menu or boot option? Did it occur after any settings or components changed?

[@fab_81]

@@asus_support Hi asus, I installed today a crucial p5 1tb 2280 m.2 nvme ssd, but for some reason, it's just not detected. Yes i have installed it in the proper m.2 slot, pcie3, nothing, tried removing all the sata drives connected, nothing, CSM mode is enabled, secure boot is disabled. PCIe mode just won't show up, and on nvme devices it just shows "no nvme devices found". I read some guides around and a guy was saying: if windows doesn't put a EFI boot sector partition, the nvme won't be visible".But how do i even try to put a UEFI partition on there if the drive it's not even visible? Yes the BIOS is updated too. Weird thing tho, it gets heated up like i'm reading/writing from there. CPU is i7-10700. motherboard: rog strix B560-F so i excluded pcie4 because of my CPU. it only displays SATA and AHCI, nvme "devices not found". Can't access PCIe modes as well. in PCH storage config, no M.2 option is displayed, nor the M.2 & SATA mode option.

[@asus_support]

Hi @@fab_81 Is the motherboard ROG STRIX B560-F GAMING WIFI and the bios version 1017? Do you install the m.2 nvme ssd in M.2_1, M.2_2 or M.2_3 slot? All of them are not detected? Have you restored bios to default settings and tried other m.2 nvme ssd?

[@fflecker]

Our disk is detected, but we cannot boot, since it is not listed in the boot menu, as shown at 4:29. Needless to say that it boots on other devices lightning fast, but not on our B560M-plus. Update: CSM helped much. Thank you for this tip !

[@WIILP3450]

This video had multiple steps/solutions to the problem. My personal issue was fixed when I enabled the CSM setting in the BIOS. More helpful than I was expecting considering every person has unique issues with computers

[@jacobus839]

Did it take a long time for you too?

[@juicyfruit5639]

Your solution is also worked for me, thank you so much!

[@Solidtunkis420]

thank you

[@corceles]

mine has no csm option

[@dadandme]

For anyone with a B450-M, when you have an M2 installed, SATA ports 5 and 6 are not available anymore (the 2 SATA ports on the side). Try another SATA port at the bottom. In my case the port 3 was not working so I had to use the port 4 instead. Enjoy 😉

[@cinerod]

Thank you so much, you saved my life

[@dadandme]

@@cinerod Your welcome! I struggled and searched for hours to make the motherboard working with an M.2 and a SSD - I thought the mobo was defective. So I wanted to share this solution to help other people!

[@sebastianedwards6912]

Thank you! Pays to read the users guide haha.

[@christianbezille3297]

thank you was looking for a fix for 30 mins and went to youtube comments and found one. kinda dumb that the sata ports disable was wondering why my ssd with OS wasnt being detected. (b350 mobo)

[@dadandme]

@@christianbezille3297 I'm happy to see that helped you too!

[@mccartikiss]

Thank you- updated my bios on my b550i board and couldn’t get the drives into the bootable menu. Fixed my problem- have saved this video for future updates .

[@MiettedeThonTomate]

Very nice and glad to see you're still answering people. Let's see at what depth you can go. I own an ASUS Z170-A i bought in 2015 and a Western Digital WDS256G1X0C-00ENX0 M2 SSD NVMe disk.The BIOS version model is 3802 which is the very last from 2018/04/27. Absolutely nothing related to NVMe disk on the EZ BIOS panel. It states only about SATA Information. Neither there's any setting for NVMe in advanced mode. I really never could get reliable explanations back in the years on ASUS forums. And i finally ended up with this settings into Advanced\Onboard Devices Configuration : [M.2] SATA mode will be switched to M.2. SATA Express can only support PCIE devices [SATA EXpress] SATA mode will be switched to SATA Express. M.2 can only support PCIE devices. I've selected [SATA EXpress] and the disk works using this setting. But since this time, I never been able to figure out if it's the good setting and moreover, why this ASUS Z170-A motherboard using a BIOS version 3802 do not display anything related to NVMe devices... Please have you any answer? Best regards and thank you.

[@asus_support]

Hi Kemoi Même, I'm afraid for the old models (ex: TUF B450-PLUS GAMING), which use PCIE Mode M.2 SSD(including: NVME M.2), information of hard disk or SSD doesn't show in Storage Information in BIOS EZ Mode due to the framework of the BIOS.

[@MiettedeThonTomate]

@@asus_support Thank you for answering, i really appreciated. But in the case of "older" motherboards, what is the correct setting in BIOS when adding an M2 NVMe drive? Since 2015, ASUS hasn't made it clear on this matter. You could also have done a little BIOS update for your "old" customers. Without any nastiness, that's a bit of what we can blame you for, lack of clarity and lack of updates. And that's so sad, because I'm not sure you understand. Thank you again and have a good day.

[@loklo]

For anyone with a b550-f gaming wifi, if you have m.2 in your build, you should plug in the sata ports in the top ones, or at least don’t use the bottom ones, its a little more specific but it could help you deduce your problem a little quicker, ;)

[@elflores91]

Yo tengo mi m.2 en el pcie 3 (en el de abajo) será por eso que no lo detecta?

[@cappzboyz]

Dunno who you are, but you are a huge help. I have a B550-PLUS wifi and your tip helped. 10/10 thank you sir

[@jaimesilva1990]

What about a B450?

[@Gunsmook]

Thanks man, you saved me!

[@darrenzou2483]

Thank you!!!!!!!

[@lukeedge9557]

My motherboard could find the hard drive but wouldn't do anything else with it. This vid was EXTREMELY helpful thankyou so much

[@xiaowei1]

this was a great help. I updated the bios on my ASUS TUF gaming B550 m-Plus and suddenly its drives could be seen, but not used. I followed your quick and easy instructions starting @2:01 to enable CSM in BIOS Settings and it fixed the problem without me having to do anything else. Thanks for the video.

[@bobbym9016]

+1 for this method 👍🏾

[@ninefame803]

which CPU you use in Asus TUF Gaming b550m-plus ???? out of box AMD 5000 series support for ex. AMD Ryzen 5600x ????

[@xiaowei1]

@@ninefame803 5600x

[@ninefame803]

@@xiaowei1 AMD 5600x CPU need BIOS update or work fine out of box with Asus TUF Gaming b550m-plus ??? bcuz i am planning to BUY :)

[@xiaowei1]

@@ninefame803 They should work just fine out of the box. it was just a really odd situation that I encountered, and I suspect not the norm. That was 9 months ago now. The mainboard's internal software has also had a lot of time to mature, and should already come with an updated bios's (there have been a couple of updated bios's since I got mine). That said, if you encounter the same problem, you already know how to fix it 🙂

[@Sruggs]

Omg that enabling CSM fixed it for me. I. Was so scared i would not be able to boot my computer again after switching motherboard and other components!

[@bushmonster1702]

I nearly started crying. Updating bios should not do that lol

[@Qeako]

The CSM method helped me a lot!!! Thank u 🙏

[@katharinamarschall5662]

My SSD in the M2.2 slot has a heat sink and it‘s therefore less flexibel. I had to try different angles until it was recognized because it is installed on the back of my motherboard. In the first slot, it is immediately recognized without problems. But now, that I have installed it with a lot trial and error, it works as it should.

[@anthonylustig4980]

This guide finally put my 12-hour journey of replacing my motherboard, cpu, and psu to rest. Nothing was working and my ssd + hdd weren't being detected in the bios. I replaced the sata cable for my hdd, followed the steps up to enabling the CMS, and it worked! Thank you so much!!!

[@DanielFowlerSr]

After hours of troubleshooting, This Video Did The trick!!!! Thank You ASUS!!!

[@Zaxen117]

Intel 10th Gen CPU doesn't recognize M.2_1 slot... there's where I messed up....

[@xRumvley]

yep me 2 and that fged me up. fuckc them

[@silentscope7440]

I’m glad this video was here but my solution was simple and in my face the entire time. I keep forgetting that the drive will not show up at the top where the drives are. You have to go to where the drives are at the bottom page on disk management and scroll down then find drives that says “unallocated” and then right click and create a new simple volume.

[@HyzerFlip]

Going to add my fix here just in case. I saw another comment that pointed out that if you use an M.2 drive in the slot under the cover, you can't use the SATA ports on the right side of the mobo (I think it's SATA6). I moved my connections from there to the ones at the very bottom of the board, and it worked right away. I should have read the manual I guess!

[@bushmonster1702]

Yes it says in the manual but is easy to miss.

[@rkk8007]

as shown @0:40 - same /my M2 is detected and under storage information, but not under Boot priority and I cannot run my window from m2. please help.

[@asus_support]

Hi R Kk, After opening the [CSM] option of the BIOS, the information of the connected SSD can be displayed in the Boot Override field of the BIOS Boot page. May I ask if you followed the instructions in the video? Is the SSD you are using has already installed the system, or if the SSD cannot be found when you installing the system? Could you please provide the model name (for example, ROG STRIX B550 Gaming-E), BIOS version, and details of the situation?

[@xMYK3]

The CSM enabling helped! Worked like a charm only thing that worked!!

[@rolheroes7076]

Like me bro

[@timo-2046]

Same the amount of joy I had when it works was immeasurable!

[@lastgleeming]

Followed your instructions to the letter . The end result was corroded sata cables . Thank you . I overlooked the cables for hours

[@shizzzxd]

enabling CSM helped me to see my nvme samsung on boot priority, thanks a lot!

[@zsavage1820]

same here.. but mine M.2 is Inland but it finally sees it in the boot menu.. YAAA!!

[@victorakosile]

Same here. Enabling CSM worked for me. Phew!

[@UglyFaceTheRetardedOne]

Same

[@ttlukas]

similar, for me it was an old hard drive

[@askkirl]

Thank you. Your advice helped me to resolve my issue. The issue was fixed when I enabled the CSM setting in the BIOS

[@askkirl]

​@@ME-DN as for me I enter the BIOS , enabled CMS after that my system detected my new m2 ssd. Just follow the steps shown in a video

[@askkirl]

@@ME-DN in this case the video says "install an add-on graphic card" What's your model of motherboard and graphic card?

[@askkirl]

@@ME-DN I found in the internet this information ": The Intel® 500 series chipset does not support UEFI VBIOS graphic card, hence the integrated graphics mode does not support legacy boot and CSM option becomes non-configurable"

[@askkirl]

@@ME-DN Probably that is the problem. Try to upgrade your Vcard drivers or find discrete graphic card.

[@askkirl]

​@@ME-DN I don't have facebook account

[@boxedowl]

It's called switch to another brand and all your Asus problems disappear.

[@asus_support]

Hi Chasing Dragons, May I have the model name and more details about the question?

[@noaglverbodentoegang]

I have a Tuf Z390-Pro and the 02:06 boot window showing the boot options. I what ever i tried doing not showing a single card option of an kind in there.(in all the 2 years i have ran my this board it never showed me this in there for what reason, i do not know) I also had a graphics card problem and bought a new one from another type(from AMD to Nvidia) and my problem is my ones working ssd on the main board. Currently trying to resolve this for the better part of 2 days, read up on all the info i can find, now i am even here and still all i see it do is use the gpu-card boot a new ssd sees it in the ezmode but not as a used disc anymore for some reason. i did not do a re install on it. Have a secondary ssd that i wanted to use to see what i lost on my hdd drive so i make sure i have not lost all on the ssd or have. Other SSD starts installing windows, windows asks system to reb oot so it can complete installment. Makes the windows go again in a bootloop. Did everything by the book and more, still am stuck.

[@asus_support]

Hi David Wilson, Do you mean you tried installing windows in the new ssd, but it stuck at bootloop? Did it occur after installed the new graphics card and the ssd? Have you tried installing windows in the old ssd?

[@noaglverbodentoegang]

@@asus_support I meant to update this, it was seemingly so that the rct for ssd had to be disabled to make them show to the mainboard as bootable. I disabled both of these for the onboard attachment for ssd cards and it booted the windows i already had right up. Took me a view days catching up on that, but in the end i now know what the bios is like actually. I was more used to the older Bios types, which were quicker easier and not so prong for more questions. The video helped in a way, i was following the same route like i was tought when still working in ict repair and refurbishment of anything consumer electronics. Thanks for the heads up, i appreciate also you posting these video´s.

[@noaglverbodentoegang]

@@asus_support Seems i still have some other thing going on which i might suspect that it has to do with my tv-monitor. Somehow i end up with some sort of peak voltage moment of some sort and it turns of the whole pc. System doesn´t show me anything what might have caused it. My AMD card used to warn me and stated it had to reset values be default. But NVIDIA doesn´t even sqeeuk about it. Don´t think my Samsung can handle the graphics that either AMD or NVIDIA tries to serve on the dish. Not with what i have, that seems to do with the refresh rate and frequency support is under par. So essentially it is either this what i wrote, or a much more serious problem i have.

[@asus_support]

Hi David Wilson, If you mean CSM, it is disabled by default, if the ssd not shows up, we suggest enable CSM for the compatibility. For other feedback, it seems tv is not like normal monitors, could you please use normal monitors to check again? Thank you.

[@noaglverbodentoegang]

@@asus_support checked this on a 100hrz monitor, seems to do the shut down the same way. I play a simple game not to graphically involved, as soon as i load up (32bit) to another instance it shuts the pc down. I was thinking things over, all i can say that it does this with other game types as well. But i think its windows and corrupted download update of some sort. I am going to re-install windows (was planning to do this when i had some other upgrades i wanted. have bought another ssd, going to pair them and put windows on it a new) will update how that went.

[@CRead227]

Watched a lot of videos and this one was the one, thanks for the help. You got a sub from me .

[@FunnyLeech]

enabling CSM and then done, thank you so much for fix my problem

[@souravdebofficial3272]

Thanks a lot... Nothing to write more!🙏❤️👍

[@Snipe3560]

Can u help me, I have prime H510M-K with i5-11400 So, the issue is when ever I start my pc it takes me to Bios, while there my hhd is visible but my M.2 ssd is not showing up neither in advance mode, if I keep the system on for few mins and do force shut down for 2-3 times my ssd will start working and Im able to enter windows I did enable the CSM but in the boot menu it's only showing the HHD and not the M.2 ssd on which window Is installed

[@asus_support]

Hi lonely kid, Have you followed all the steps in this video? If yes, please try other M.2 SSD.

[@danydepp8487]

So much trouble to attach a new drive. What a shame.

[@asus_support]

Hi, according to your question, may I ask have you encounter any problem with the drive? Have you update the drive? What happens after you update the drive? Also, could you kindly provide the product model and OS version? Thank you.

[@ItsImmo]

My laptop is asus tuf gaming fx504 and the same problem suddenly hard drive not detected. In my case there is not showing CSM option and also I updated my bios from asus site but it still look like quite different, it's not look like this video bios. So please help me fix out this problem.

[@asus_support]

Hi It's Immo, This video is for motherboard products. Please refer to the following link. www.asus.com/support/FAQ/1042991

[@xehP]

CMS worked for me, I was upgrading from 2013 hardware, so I’ll need to see about installing a new OS or something

[@niveZz]

Same I literally had 2006 hardware

[@that.unknown]

Thanks. Resetting the bios to default settings enabled all my sata ports.

[@sjoerdbrouwers1268]

HOW TF AM I SUPOSSED TO DOWNLOAD WITHOUT HDD XD

[@asus_support]

Hi Sjoerd Brouwers, If you mean download bios file, please use another pc or laptop devices to download the files.

[@Punched0]

Thank you robot man enabling CSM fixed it!

[@caiorobberto]

Preciso de uma ajuda do suporte... Depois de realizar o procedimento em 2:25 e tornar o CMS configurável eu pressiono F10 como informado. Porém o PC reinicia e simplesmente não dá vídeo mais. E se eu retiro a GPU pra tentar usar o vídeo da placa mãe, o CMS volta a ficar indisponível para configuração.

[@asus_support]

Hi Caio Santos, I am sorry for not being familiar with Portuguese, so I used Google translate to understand. Could you please provide the model name (for example, TUF GAMING Z590-PLUS WIFI), BIOS version, and details of the situation? Please refer to the following link as well. www.asus.com/support/FAQ/1042632

[@caiorobberto]

@@asus_support Olá! Eu agradeço por terem respondido o meu comentário. Mas como eu vi que não iria conseguir dar o boot no SSD que eu queria, eu usei um outro SSD totalmente limpo, instalei o Windows do zero e fiz um backup dos dados do SSD antigo. Assim eu consegui usar meu novo equipamento. Não era o que eu queria fazer, mas foi o que consigui fazer. Em resumo, já está tudo resolvido. Agradeço pela atenção!!!

[@ItzKamo]

2:37 that worked for me, thanks !

[@TheEnderPearl]

Enabling the csm worked for me thanks a lot good sir may god give u a happy long life 😊

[@BeyondSmash]

I've used my computer regularly every day with new components since October-November 2020. Today I see that my monitor shows the BIOS and I come to realize it isn't booting into Windows anymore. I see that my NVMe isn't showing as a bootable device anymore in the BIOS. I tried disconnecting, reconnecting the NVMe; trying it into the M.2_2 port; updated to the latest BIOS (2423 x64 - 8/10/2021[Build Date] and even in another nearby computer (that also had an Asus motherboard). My motherboard is Asus TUF Gaming B550-Plus. I've resetted to BIOS defaults and pressed F10 to save and exit. The NVMe *does* show in "Advanced>NVMe Configuration" as Sabrent Rocket 4.0 1TB. It shows Seg:Bus:Dev:Func as 00:01:00:00 Model Number as the Sabrent title I stated above. Total size is 0.0 GB Vendor ID is 1987 Device ID is 5016. Doing the Short/Extended Test below returns a result: "Not Available" I enabled CSM and it gave a black screen with text saying reboot device and add a bootable disk/device (something along those lines). Please help me

[@asus_support]

Hi BeyondSmash, If it didn't occur after any settings or components changed, please try other NVME SSD.

[@511ryan1]

Thanks asus fixxed a big issue I have had with your motherboards since me and my brother own a rog strix board will save me lots of time next time

[@theeditlayer]

Thank you buddy no one's help me in this situation but your video is help me... Thanks a lot brother ☺️

[@nikovassilev8223]

Hello again... I bought a second SSD PCIe Gen 3.0 x 4, NVMe 1.3 My Asus GL552VW-CN211D BIOS cannot find the SSD. What I need to do? I'm trying to install Windows, but as long as the BIOS does not display the SSD the Windows installer also does not find it. 🥺

[@asus_support]

Hi Niko Vassilev, Did you install the SSD by yourself? If you need the storage expansion, please contact the local ASUS authorized service center for consultation.

[@Akuyamix]

The csm method helped a lot thanks I had an hhd from my pc that used and I bought an asus motherboard cause my other usb cables wasn’t working so this helped alot

[@TechyBen]

Hi, I have a ROG STRIX B450-I GAMING, on installing a NVME SSD in M1, and a SATA SSD in M2 I have no SSD showing in M2. Has an AMD 5800x and a GTX 1080. All other drive show fine. Any ideas? How can I set it to NVME or SATA on the M2 port on the back?

[@asus_support]

Hi, based on your issue, please ensure that the SATA SSD is properly inserted into the M.2_2 slot on the back of the motherboard. Make sure it is securely connected and aligned with the slot. Make sure that the SATA SSD you are using is compatible with the M.2_2 slot on your motherboard. Thank you.

[@TechyBen]

@@asus_support Thanks for your reply. I'd got the 2 slot numbers backwards and put the SATA M2 in the NVME slot. All sorted!

[@niko_visuals]

Hello! Please help me! It's the Samsung PCIe 4.0 NVMe M2 SSD 980 PRO compatible with my laptop ROG GL552VW? The BIOS cannot find thе SSD after motherboard powers on :( I bought the 980 PRO yesterday and I'm trying to install Windows, but the BIOS can't find the SSD at all :(

[@asus_support]

Hi Nikolay Nenkov , Please use SSD PCIE3.0 x4 256GB/512GB M2 2280.

[@niko_visuals]

@@asus_support Thank you for your response!

[@umally_vlog_fan558]

I am trying to install Windows 10 on the system of AMD 5600G, ASUS Prime B550M-K and Crucial P2 500GB SSD M.2 NVMe PCI-e CT500P2SSD8. The BIOS sees M.2. It doesn't see Windows 10 or Ubuntu M.2. I looked for many solutions. But I couldn't find it. - Rufus or Microsoft tools. - Latest BIOS update. - USB 3 or USB 2 - CSM on or off. - TPM2 on or off.

[@asus_support]

Hi Serkan Vural, Based on the situation you describe, it is recommended that you refer to the following link. www.asus.com/support/FAQ/1015547/

[@WerewolfMaster]

*HELP!!!* :( My NVMe SSD drive DOESN'T APPEAR IN NVMe settings! Why is that what to do? (I can make ssd work but I wanna enable NVMe tab in BIOS!) I know it's NVMe 100% So why it doesn't appear there? (tried all the slots it just says no NVMe device detected)

[@asus_support]

Hi, Werewolf Master. May I ask if you have followed the video or the or the FAQ within the description box to confirm the settings in BIOS or enable [CSM] in BIOS? It is recommended that you cross-test the hard disk with multiple devices and verify at least one device is able to detect it. Please cross-test with other slots as well.

[@nevrynkinori3627]

Me who forgot to initialize the new SSD. I am still an amateur after ten years of doing it right. Was wondering if it was installed correctly or shorting itself. ;^P Listening to this video is very helpful and calming but not fast enough for politics and some people might fall asleep early even if the voice is this fantastic. =)

[@sasapavsic5686]

Hello! Can you please tell me where can I get help for my old h97-pro motherboard? I am trying to reach the support regarding this issue but it seems that the mbo serial is not ok (got it through the cmd). My new m.2 is not visible and I can't find how to enable it in bios. Thank you!

[@asus_support]

Hi, according to your question, have you make sure that you have follow the steps according to the video or FAQ at the description box? Have you try to cross test with other device? Have you try to enable CSM? Please make sure that all the components is compatible with the motherboard. Thank you.

[@sasapavsic5686]

@@asus_support Thank you for thr reply. I have managed somehow to update bios and to make all kind of updates to my PC. Now it is visible in the bios (although in the same time my other HD-WD is not visible anymore) but not when I start the pc.

[@luisalrp]

Hi! I have an ASUS PRIME TRX40-PRO and I am trying to install a Seagate Firecuda 530 with a heatsink in the M2_3. I have tried the steps on the video, but the device is not recognized. Also I cant use the vertical bracket because with the heatsink it does not fit. What else can I do?

[@asus_support]

Hi, may I ask if your question is related to motherboard? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/motherboards/bd-p/motherboards Thank you.

[@aldisaputra6134]

how about, i have 2 ssd nvme m2 and 2 hdd, when i plug 2 ssd nvme, the 2 hdd cannot detected, but when i just plug 1 ssd nvme the 2 hdd showed, how to make all storage showed and detected? (2ssd nvme and 2 hdd)?

[@asus_support]

Hi, according to your question, may I ask have you try to enable CSM in BIOS? Whether you check the user manual? Consult your motherboard's manual to understand the specific configuration and limitations of the SATA ports and PCIe lanes. Have you try to connect the SSDs and HDDs to different SATA ports on the motherboard? Also, could you provide the product model? Thank you.

[@aldisaputra6134]

@@asus_support TUF GAMING Z490-PLUS (WI-FI), i enable csm in bios, when if i plug ssd nvme in upper slot, the 2 hdd not detected, but if i plug in bottom slot (1ssdnvme) it detect 2 hdd

[@asus_support]

@@aldisaputra6134 Hi, according to your question, may I ask have you make sure that your device is compatible with the motherboard? You can check the CPU/Memory support list. www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-z490-plus-wi-fi/helpdesk_cpu/?model2Name=TUF-GAMING-Z490-PLUS-WI-FI Have you check whether your device can be detect under Storage Information in BIOS?

[@sharathmv8315]

Showing No Storage Device Present in my TUF Dash F15 BIOS. Please help me fix this. Is it an SSD issue or a software issue?

[@asus_support]

Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/laptop/ct-p/Laptop Sorry for any inconvenience it may be caused.

[@Gppandv]

Hi I have an Asus r o g dark hero z790. I can only get the hard drive detected if I'm on PCIe Gen 4. This is a brand new install and I think I may have corrupted the boot drive resetting the computer. How do I enable Gen 5 on m.2 slot one and make it my boot drive

[@asus_support]

Regarding your question, it is recommended to visit the following forum post to receive more assistance. zentalk.asus.com/t5/motherboards/bd-p/motherboards Thank you.

[@Ax4400]

TUF B450M- Pll Question, can i put OS on M2 and use to old hdd for DATA Storage?

[@asus_support]

Hi, according to your question, you can definitely install your operating system on an M.2 SSD and use the old HDD for data storage on the TUF B450M-Plus Gaming motherboard. Install your operating system (e.g., Windows) on the M.2 SSD. During the installation process, you will be prompted to select a destination drive. Choose the M.2 SSD as the installation location. Thank you.

[@Ax4400]

@@asus_support Thank you

[@chisaomusician7752]

Asus Expert Center PN53 - barebones just arrived, put in a 2.5" hard drive and its just looping over and over into the Aptio Setup. Shows RAM is fine, no sign of hard drive. or any of the type of bios in this video. Will try a second hard drive tomorrow, but I don't see why it would be this hard drive. Can't find specific information on this problem specifically to this new mini pc.

[@asus_support]

Hi, according to your question, have you follow the troubleshooting steps according to the video or the FAQ at the description box? Have you make sure that all the driver is at the latest version? If you've make sure that you follow the troubleshooting steps but the problem still exist, since you just bought the product, it is suggest that you visit the nearst repair center for further inspection. Thank you.

[@chisaomusician7752]

@@asus_support Aptio Setup is the only thing that will load. The only bypass is with a Flashdrive and there I found out it is not the SSD because I can access the installed SSD from a flashdrive OS. There is no support drivers or firmware for this computer on the ASUS website. So far no help from online support. Seems like it should have a simple solution that doesn't require mailing my new computer across the country!

[@chisaomusician7752]

@@asus_support Nevermind, it worked after formatting and reinstalling OS via USB

[@imlcuritibanos8266]

Hello, my z790i, bios 1801 or 1501, intel 14700kf, does not recognize the Samsung 980pro and 990pro SSD. At first both were recognized and installed Windows on the M.2_2, but not on the M.2_1, now after trying to activate the M.2_1 the two nvme are not recognized by the bios, no matter the slot, even after following all the steps in the video

[@asus_support]

Regarding your question, I would suggest you to post below for more assistance. zentalk.asus.com/t5/motherboards/bd-p/motherboards Sorry for any inconvenience it may be caused.

[@rabbii747]

Ryzen 5600g Tuff b450m pro ii Still no nvme storage information! But it showing hdd info but no nvme information showing. But in boot priority nvme were showing for select boot options and in( nvme controller and drive information) option. But not showing in sata configuration setting in advance mode. Still not any step of this video help me!

[@asus_support]

Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/motherboards/bd-p/motherboards Sorry for any inconvenience it may be caused.

[@andresjc502]

People I been fixing this sh*t it was headaches lol all I did was to install the m.2 in another slot and it pops up in my storage information 👍👍👍👍👍 now I’m finally able to install windows 10 after 1 week now building a pc n have if some many problems lol but I’m happy now 😴🔥🔥🔥

[@asus_support]

Hi Andres Juarezc, I'm glad to hear you're making good use of it.

[@yungmanderek8424]

Was playing on my Cyberpowerpc with asus tuf gaming x570 plus wifi this morning, blue screened, and now it can’t find my nvme ssd. i haven’t installed any parts as this is a prebuilt i bought less than a month ago. any help?

[@asus_support]

Hi yungmanderek, Do you remember the error message while blue screen? Please followed the steps in this video to check the relevant components. If you have concerns about check the components by yourself, please consult the seller for help.

[@WolfenIII]

Hey Asus! Question: I have 2 drives with windows boot partition, one being an M2 nand sata and the other being an SSD sata standard. When I install them separated by themselves, they run normally and appear in the bios, etc. But when I install the M2 AND the SSD sata at the same time, no matter what SATA port I use, it only shows the M2 as a bootable device... what can I do if I neeed to boot with the SSD to format the M2 and get it rid from its bootable partition? :(

[@asus_support]

May I ask if your question is related to motherboard? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/motherboards/bd-p/motherboards Thank you.

[@KyleSand]

What do i do if the drive locks up the computer with the drive installed? I cannot get into the bios with my drive installed, it just hangs the computer on the ROG image. I can access the drive through a dock once windows is booted on a computer using a different main boot drive. Model g531gt and drive is a micron 512 gb m.2 nvme 4x4. Computer boots fine with a different drive.

[@RSlim-tf8wl]

My bios utility advanced only has 5 tabs. Main, advanced, boot, security, save and exit. ASUS TUF 15. Is this to be expected? If so where do I access the rest of the advanced options as in this video?

[@asus_support]

Hi, may I ask if your question is related to motherboard? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/motherboards/bd-p/motherboards Thank you.

[@diegoalconchel1792]

Greetings from Argentina, I have a mother Asus z370p v.1 with the Bios updated. I just Installed two M.2 NVMe in the motherboard and in the Bios M.2_1 and M.2_2 shows N/A. Any solution?. Thanks in advance.

[@asus_support]

Hi Diego Alconchel, May I double confirm the model name is PRIME Z370-P? Do you install OS?

[@diegoalconchel1792]

@@asus_support Hello again, yes...it is PRIME Z370-P V1.01...I have Windows 10 Pro OS on two Sata SSD Samsung EVO 960 on Raid 0 and I just installed the two M.2 NVMe for Caché and Projects...Thanks in advance again.

[@asus_support]

Hi Diego Alconchel, Do you see the M.2 NVME SSDs in windows?

[@diegoalconchel1792]

@@asus_support Hello, yes....first I had to go to Disk Manager; in Windows; and create the GPT on both M.2 NVME SSDs. I also see them in the "File Explorer": C:/ 500Gb on Raid 0 on two Sata SSD Disks, D:/ 500Gb on a M.2 NVME for Projects and E:/ 500Gb on a M.2 NVME for Cache. I see them all....but in Bios both M.2_1 and M.2_2 keeps showing N/A. Are there any new Bios Update for my Motherborad?. Maybe that will fix the issue. Thanks again...

[@asus_support]

Hi Diego Alconchel, The bios 3004 is the latest version. Do you see the M.2 NVME SSDs in bios advanced mode or boot option?

[@falcongenix]

It was the CMS needing to be enabled for me! Thanks!

[@AlKubi_YT]

Thanks you so mach I love you bro ❤❤😂

[@strouja]

This helped, I have a new ASUS X570-Pro TUF Gaming WiFi AMD AM4 ATX Motherboard and updated the bios to 4002 version from three thousand something. After this the Motherboard would not find or see the Samsung 960 SSD (SATA not M.2). I was stumped, it was not in the boot menu even though it showed up as a drive in the Motherboard. Once I enabled CSM (I had a Nvidia GeoForce 1060 graphics card already installed), I was able too the Samsung 960 SSD in the boot menu (as well as other items), I selected the Samsung 960 and as able to boot. The bios update should not disable seeing hard drives, I would classify this as an ASUS bug.

[@asus_support]

Hi James Stroud, The bios settings may not change after bios update. Thank you for your feedback.

[@VitalyZdanevich]

@@asus_support I have B650E-F, after BIOS update to 2214 I have the same problem - I see m.2 on the main screen in the middle, but not in the boot list, why??? I do not want to buy a GPU just to boot my system! Previous BIOS version was able to boot my modern m.2.

[@rafanyakos]

I have the bios updated, I activated the csm mode, in the bios options of my motherboard there is no option related to NMVe or the m.2 slot I have the mobo b250f, according to the website and the manual, this model accepts m.2 storages I need help because nothing works for my m.2 storage to appear.

[@asus_support]

Hi, based on your issue, may I ask have you try the troubleshooting steps according to the video or the FAQ at the description box? Have you ensure that the M.2 storage device you are using is compatible with your motherboard's M.2 slot? Try resetting the CMOS settings to their default values. This can help reset any incorrect configurations and potentially resolve detection issues. Also, could you provide the product model and OS version? Thank you.

[@Bobasaurus2]

I have a question, I currently have a ryzen 5 5600x and Asus B550 Mobo, and I am currently facing an issue. The issue is as follows, my computer will randomly restart for seemingly no reason, and in the event viewer, it shows two errors, one critical that being kernel-power (event ID 41). The other is WHEA-Logger (event ID 18), and these will always show after one of these restarts. I'm out of ideas on how to fix it, and I'm thinking about switching to an Intel build at this rate.

[@asus_support]

Hi, according to your question, faulty hardware may cause these errors. Have you update all the hardware drivers? Have you check the power supply? Make sure you power supply fan is working correctly. Check the fan on your CPU to make sure it is properly attached to the CPU. If you have overclocked your CPU, it is suggest that you reset your settings to the default settings. Thank you.

[@Bobasaurus2]

@@asus_support I have updated all of the drivers, those being the Bios, chipset and GPU drivers. Am I missing any? Also I have changed out the power supply to newer replacement but messages still persist, I will be taking the computer apart on Friday so I will have a look inside whilst turning it on to check the fans. Is there anything I should look out for (other than fans not moving). Also when you say is the fan on my CPU attached properly, do you mean make sure it's not too tight or loose? Thanks in advance for info.

[@asus_support]

@@Bobasaurus2 Hi, according to your question, if you've follow all the troubleshooting steps according to the video or the FAQ at the description box, but the problem still exist, it is suggest that you can visit the nearst repair center for further inspection. Thank you.

[@hostile_1866]

Hi Asus. I have a B650 E-E. Two NvME drives installed in both gen 4 slots (gen 5 x2 are empty). In addition only two of my three Crucial MX Sata SSD's are detected. I can't get the last one to show up in Bios at all.

[@asus_support]

Hi, may I ask have you try the steps according to the video or the FAQ at the description box? Note that if you have set CPU overclocking or Memory overclocking, the computer may not detect the hard disk or SSD. Also, M.2_1 port can support SATA mode and PCIE mode, but M.2_2 port can only support PCIE mode and can't support SATA mode. Please confirm Sata cable is correctly connected. Could you provide your BIOS version? Thank you.

[@hostile_1866]

@@asus_support Hi. Thanks for getting back to me. I sorted it now. I had three identical drives and was troubleshooting the wrong one 🙈. I left a wire unplugged.

[@bigboomer1013]

I'm still stuck with the same issue for 2 days already. I updated the Bios and followed instructions and still got nothing. It refused to detect my m.2 ssd. My mother board is Prime B560M-A. it's a brand new computer build and also my first. The cpu is intel 10th generation core i9 unlocked. I desperatly need to make this work as I need it for 3D modeling in maya

[@asus_support]

Hi BigBoomer101, Which M.2 slot do you install the SSD?

[@MadmanLink]

I'm glad this is here. This has been a big help.

[@yan-y]

hello I have a problem with the motherboard asus tuf b560m pkus wifi 11 gen, at first I detect the m.2 and I could install windows 10 there, then I installed the sata in the slot sata6_3 and I could have the 2 devices working, enter the windows 10 It was updated normal reboot and it was perfect for 1 hour then it gave a blue screen and reboot, but now it does not detect the m.2 unit where I have the windows, the bios is updated to 1203, processor is i7 10700k 3.8 , apply the changes of the video but don t works, I put them back to default and nothing: I no longer know what to do, all the components are new, The m.2 ssd was installed in the m.2_2 slot, I already removed it and replaced it and cleaned the matherboard slots like the m.2 and nothing, I don't understand why the m.2 stopped appearing in bios the specifications of my pc are: Processor: intel i7 10700k 3.8 ghz Motherboard: asus tuf B560M-plus wifi 11 generation Whatercooler: Cooler CPU TECWARE MIRAGE 240 Water Cooling Black ARGB ram: GeiL DDR4 16GB (2x8GB) 3200MHz Orion Black RGB memory Ssd: m.2 XPG spectrix s20G 2280 PCIe gen 3 x4 ssd Hard Drive: WD 1TB BLUE 64MB SATA 6.0GB / s Hard Drive Enclosure: Deepcool MATREXX 55 V3 ADD-RGB 3F Black Source: redragon full modular RGPS-800w 80 plus bronze

[@asus_support]

Hi yan !!! Have you replace the other SSD but still cannot detect it? Is the bios version 1203? If you remove the HDD, and only install the SSD, does it appear?

[@Fevves]

Maximus XIII apex with 10700k intel not recognising m.2 in the first slot. If I put the m. 2 drive in the second slot will it diminish the gpu performance?

[@asus_support]

Hi Fevves, Please refer to the specifications below on our official website. M.2_1 slot (Key M), type 2242/2260/2280 - Only Intel® 11th processors support PCIe 4.0 x4 mode, this slot will be disabled for other CPUs

[@Fevves]

@@asus_support Thanks, I checked and the gpu is now in 8x mode.

[@lionelaguinaldo6862]

Enable CSM did the trick! Tnx so much!

[@MrVctory]

I have the latest BIOS version for my laptop, which according to ASUS's website is 308... and it doesn't show any of these options. How am I to fix the Motherboard not detecting my NvMe SSD disk? Any way of Enabling CSM in ASUS BIOS Version 308?

[@asus_support]

Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/laptop/ct-p/Laptop Thank you.

[@thekpman]

Hi, I have F1A75-v EVO mother. I am trying to boot nvme ssd from pcie card. But I am trying to install OS from new ssd and BIOS displaying the ssd to set as boot priority. Could you help me? In currently Windows installation recognize the disk. So is correctly installed. I didn't find CSM option either. I have already update bios from asus website by usb. Help! thanks

[@asus_support]

Hi Emanuel Dufour, Could you please provide the details of the situation? Is the SSD cannot be found when installing the OS to the SSD?

[@thekpman]

​@@asus_support Hi! I bought a ssd nvme (kingston). I am trying to install Windows 10 in that ssd. Problems: 1) The Bios do not recognize the ssd. So i can´t set to boot from ssd. 2) When I select the disk in windows instalation process. There is a message that alert me. "..It´s possible that hardware of this equipment no be able to start in this disk. Please, be sure that disk controller is enable in BIOS menu. Could you help me? Mother: ASUS F1A75-v EVO with adapter NVME to PCIE.

[@asus_support]

@@thekpman Have you tried SATA SSD?

[@DasigoSzkamarda]

I have an asus z490-a motherboard with an intel 10700k and i want to install a NVMe Samsung 990 pro. Will i have problems with it? (At the end of the video they said that some motherboards can not detect m2 drives if you are using an 10gen intel cpu and this made me wonder if i should not buy the NVMe.

[@SombraRex]

i read in specification the M2-1 only works with 11th generation proccess, i have a 10th generation, you know if that change?

[@asus_support]

Hi, may I ask if your question is related to motherboard? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/motherboards/bd-p/motherboards Thank you.

[@Stringbean421]

@@asus_support Stop using copy/paste answers. maybe you're just a Bot.

[@RoadFreeLife]

my m2.2 shows up under the boot priority listing but not in storage information. and does notshow up once ubuntu starts up

[@asus_support]

Hi Living Korea, Please refer to more details in the link below for storage information. www.asus.com/support/FAQ/1044083

[@ochicascio4486]

M2 and led configuration in bios on Asus B450 Tuf gaming plus II is not showing up would like some help

[@asus_support]

Hi Ochi Cascio, Do you mean there is no M.2 configuration and led lighting option in bios > Advanced > Onboard Devices Configuration? Have you restored bios to all default settings? May I have the bios version and a photo of bios option?

[@PCs454]

*Cant access BIOS* R7 2700x ASUS prime x570 pro WD BLUE SN550 I had a 2TB HDD everything was fine. *I now added NVMe SSD to the top slot on motherboard* The BOOT light is green. *But it is stuck on PRESS DEL OR F2 TO ENTER BIOS* *Pressing keyboard does NOTHING* *I took out the CMOS battery and same issue* I havent got another PC to check if SSD dead. What can i do? Pls any help appreciate 😭

[@asus_support]

Hi Windows XP, Can you enter bios after remove the SSD? Have you tried other M.2 slot and SSD?

[@PCs454]

@@asus_support everything boots fine when only hard drive is installed. It only Freezes when I add the nvme.

[@PCs454]

@@asus_support Hi, There is no difference using the other m.2 Im thinking of updating BIOS, I’m running a 2019 version which came with the motherboard. Will 2021 BIOS still support my CPU *RYZEN 7 2700x* Thanks

[@asus_support]

Hi Windows XP, Do you try other M.2 slot or M.2 SSD? Please update to the latest bios 4021.

[@1977adit]

I have gigabyte GAMA78GPM- DS2H & ASUS M4A88T-M motherboards they both have PCIE x16 2.0 slots I want to install NVMe SSD 3.0 using M.2 PCIE NVMe adapter. Will NVMe ssd work on these boards. If so at what speed Any reply will be appreciated.

[@asus_support]

Hi, according to your question, you can refer to the user manual. Please refer to the following link. Thank you. www.asus.com/supportonly/m4a88t-m/helpdesk_manual/

[@Carlos-Saldana]

Ok so I see my SSD and Hard drive where it says storage information. I cannot drag the item to boot priority. Nothing shows up under boot priority. Is this fine or is there something I need to do? I have the prime z790-A motherboard.

[@asus_support]

Hi, according to your question, could you provide your CSM/ SATA and UEFI mode? May I ask whether your SSD is M.2/ SATA or PCIE? You can refer to the following link to confirm whether your HDD and SSD support PRIME Z790-A. Thank you. www.asus.com/motherboards-components/motherboards/prime/prime-z790-a-wifi/helpdesk_qvl_device/

[@Carlos-Saldana]

@@asus_support I have tried the csm as enabled and disabled. I have the setting on uefi and legacy when I enable csm. My ssd is m.2 and I have a hard drive. Both are compatible

[@asus_support]

@@Carlos-Saldana Hi, according to your question, if you've try all the troubleshooting steps in the video or FAQ at the description box but nothing work, it is suggest that you go to nearst repair center for further inspection, thank you. www.asus.com/support/service-center-location

[@paphundekel1926]

Can you help me? I have ROG STRIX Z590-F GAMING WIFI. Is it possible to use two pcie 4.0 drives in the same time. It doesn't seems to be working on mine. How to configure first two slots to get pcie 4.0 speed on both drives???

[@asus_support]

Hi Paphun Dekel, Do you mean want to install dual VGA on PCIe 4.0 x16_1 and PCIe 4.0 x16_2? Do you use Intel 11th CPU?

[@paphundekel1926]

@@asus_support Thanks for quick repply. I meant m.2 ssd on first and second slot on motherboard. I'm using Intel 11th CPU and I have two m.2 drives both support pcie 4.0. I would like to get full speed on both. How to configure bios ???

[@asus_support]

Hi Paphun Dekel, May I know how you checked them didn't got pcie 4.0 speed? Have you restored bios to all default settings but the speed is still the same? May I have the following information? 1. the brand and the model name of your CPU, RAM, VGA, PSU and 2 M.2 SSD(and other pcie devices and installed slots) (Please check the specific RAM model name such as G.SKILL F4-4800C19D-16GTZR) 2. bios version 3. OS version and OS build

[@paphundekel1926]

@@asus_support When I plug my second m.2 drive into slot no.2. My Windows 10 will not start at all. When I plug it into slot no.3, Windows starts normally and my second drive is there ready to use. But it does not have speed of pcie 4.0 obviously because it is pluged in pcie 3.0 slot. What can I do??? I bought this motherboard mainly because of two pcie 4.0 slots.

[@asus_support]

Hi Paphun Dekel, Do you install OS in your second m.2 drive and install graphics card on PCIEX16_1? Please also refer to our manual p.xii for the shared bandwidth information. dlcdnets.asus.com/pub/ASUS/mb/LGA1200/ROG_STRIX_Z590-E_GAMING_WIFI/E17989_ROG_STRIX_Z590-F_GAMING_UM_V2_WEB.pdf

[@vitorstersi3633]

I still have the problem, even doing all steps of the video... I have an ASUS TUF GAMING Z-490 PLUS Motherboard. I updated the BIOS to version 2601 (latest one). My SSD is not being read (SATA Kingston 120gb); I have already tryed on each slot. It does not even appear as a storage option on the field "Storage Information". What else can be done?

[@asus_support]

Hi VITOR STERSI, May I ask if you followed the instructions in the video? Including confirming the information of the connected hard disk or SSD in Storage Information, enabling [CSM] in BIOS, confirming the hardware, and so on. Please refer to the following link as well. www.asus.com/support/FAQ/1044083

[@fathzulfaali2741]

Hi, I have vivobook x07uf, it suddenly doesn't recognize my ssd and hdd , do you have any idea?

[@asus_support]

It is recommended to reset the BIOS to its default values or reinsert the SSD/HDD for testing. www.asus.com/support/faq/1044842/ Sorry for any inconvenience it may be caused.

[@BenjiBoi93]

I have a ASUs hero viii WiFi (amd) bored and updated to the recent bios and still have the same problem even after following the video. I have an M.2 ssd on the bored with the os built into it. It worked before updating the bios.

[@asus_support]

Hi Ben Wayne, May I have the cpu and M.2 ssd model name? Which SSD slot you installed in? May I have the bios versions you used and update to? Please also try other M.2 ssd.

[@BenjiBoi93]

@@asus_support Samsung (MZ-V6E250BW) 250GB EVO PCI Express 3.0 x4 NVMe Solid State is the ssd but I’ve tried both slots on the bored. And using version 3801 bios software 2021/08/12 and the cpu I’m using is a ryzen 7 5800 x

[@asus_support]

Hi Ben Wayne, Thank you for your reply. Have you tried other M.2 ssd?

[@BenjiBoi93]

@@asus_support hi I’ve just tried a new ssd m.2 and the bios won’t pick that one up either. I’m using 970 evo Samsung

[@asus_support]

Hi Ben Wayne, Please restore bios to all default settings and then follow the steps in this video to check again. If any M.2 SSD still cannot detected, please send the motherboard to our local service center for further examination. Please visit our official website for contact info of our local service center.

[@john2ndname]

I have rampage 4 extreme with nvme m.2 on adapter on pcie black slot!..nvme m.2 was working good before reinstall of win7 64bit ..now bios and windows don't detect the ssd..any suggestions!...

[@asus_support]

Hi mike john, Did you follow the instructions in the video? It is recommended that you back up the SSD data first, format it on another computer, and then follow the video operation process to try it out.

[@ainswers.company]

Please help me! ASUS Prime A320M-K with AMD Athlon 3000g and my problem that my M.2 SSD is not detecting in bios.. I tried to put different brand and still not detecting both (Eaget & Kingston).

[@asus_support]

Hi Ainswers Company, May I ask if you have followed the video to confirm the settings in BIOS or enable [CSM] in BIOS? It is recommended that you cross-test the hard disk with multiple devices and verify that at least one device is able to detect it, or cross-test with other slots as well. Please refer to the following link. www.asus.com/support/FAQ/1044083

[@ainswers.company]

@@asus_support I already solve my problem.. its because my M.2 SSD is NVMe that has 2 teeth only.. it should be M.2 Sata that has 3 teeth and now its working.. i think this is because my CPU is just an athlon only.

[@polaco2287]

New M.2. Adata 960 Legend SSD isnt detected by my X570-P BIOS even when I upgrade to last BIOS build, change a lot of options on on it.

[@asus_support]

Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/motherboards/bd-p/motherboards Sorry for any inconvenience it may be caused.

[@alpha7061]

Does Asus H81M cs motherboard support booting from NVMe ssd?

[@asus_support]

Hi ALPHA, After confirming the specifications, the H81M-CS does not support NVME. Please refer to the following link to check the supporting specifications of SSD. www.asus.com/SupportOnly/H81M-CS/HelpDesk_QVL/

[@alpha7061]

@@asus_support ok thanks

[@ItzMilla]

Pch storage configuration isn’t even in my bios? I updated to most recent firmware, is it a bug in the new bios firmware because I’m sure it was there before

[@asus_support]

Hi Millbo Baggins, May I have the model name and the bios version you had pch storage configuration and the bios version you updated to?

[@jjay972]

My pc won’t boot , it keeps taking me to the bios page after installing Samsung ssd 980 1Tb. I have a prime b550m-a ac mother board . Bios version .1804 I have a amd ryzen 5 5600x 6-core processor . I switch the csm to enabled them try to save and restart and when I do it brings me to another screen saying “reboot and select proper booting device or insert boot media in selected boot device and press a key . On the boot priority I see my ssd but it still won’t boot ?????

[@asus_support]

Hi HardR- -, Have you tried other SSD? Please backup your personal files and remove all partition of the SSD.

[@ShawntysLikaMelody]

I have an ASUS PRIME X670-P , I have an M.2 installed, 2 SSDS and 1 HDD, They all are shown and works except 1 SSD which is fitted in the bottom slot of the motherboard (SATA6G_3), the rest does work which i have installed on the side (SATA6G_1 and SATA6G_2) SSD does work on an other PC though.

[@ShawntysLikaMelody]

The SSD which is not being detected is a Kingston A400 btw. Any ideas which might resolve this issue??

[@asus_support]

Regarding your question, I would recommend you visit the following forum post to get more assistance. zentalk.asus.com/t5/motherboards/bd-p/motherboards Sorry for any inconvenience it may be caused.

[@ShawntysLikaMelody]

@@asus_support After a while of testing out different things, which have worked after a while is just changing the sata port to every single one, eventually i put all 3 on the bottom slots and one worked, which i have changed the 2 that did not work back to the sides and now i atleast got to use it. Really strange..

[@danielionda3725]

please help! i have a b450 plus and i bought an m2 ssd pcie 3.0 X 4, but my bios does not see it, neither does the windows. but the curious thing is that i see it on boot options. what could be the problem?

[@asus_support]

Hi, Daniel Ionda. May I ask if you have followed the video to confirm the settings in BIOS or enable [CSM] in BIOS? Please refer to the link and check the steps as well. www.asus.com/support/FAQ/1044083

[@josh73513]

hey im having a problem with my m.2 ssd not showing in boot priority but shows in storage information i have a rog strix b550 f motherboard

[@asus_support]

Hi Josh Danielson, Did you use the SSD to install OS? Have you enabled CSM?

[@Javadhimzk]

need help, MB Asus M5A78L-M LX not detected my new SSD Sata. there's no option like in the video, no new update bios :(

[@asus_support]

Hi javadhimz k, Can the old SSD Sata be detected? Please also followed the steps in this video to check the bios settings and the hardware.

[@robnad450]

b550 wifi if you have 2 m.2 nmve card installed what hard drive ports are disabled

[@asus_support]

Hi, according to your question, for B550 WiFi it support Raid 0, 1, 10 You can refer to the following product specification link. www.asus.com/motherboards-components/motherboards/tuf-gaming/tuf-gaming-b550-plus-wi-fi/techspec/ Thank you.

[@sSnuzzy]

I have the rog strix b560-a gaming wifi , It’s not detecting my m.2 I just bought it new today! What should I do?

[@asus_support]

Hi Naps, May I ask if you have followed the video to confirm the settings in BIOS or enable [CSM] in BIOS? It is recommended that you cross-test the hard disk with multiple devices and verify at least one device is able to detect it. Please cross-test with other slots as well.

[@claudiooyarzun9297]

Hi, laptop XF505GD-BQ345T and i try to replace hard drive with western digital nvme m.2, but no detected in bios. No CSM on Boot menu in BIOS (Bios EZ MODE version 308). i tried to upgrade bios but official page said that 308 is the latest version, how can i solve this problem?, i try to put ssd in another PC and works fine and detected in bios.

[@asus_support]

Hi Claudio Oyarzùn, May I ask if you had this problem when installing the SSD yourself? If so, it is recommended to use another detectable device to back up the data, then reformat the SSD. If it is not, please refer to the following link. www.asus.com/support/FAQ/1043244

[@andreaskonzer1144]

situation / system: asus a620m-a, compatible cpu and 2x ecc ram. system is working. everything connected via sata works. NOTHING connected via nvme does. tried 2 devices that work on other systems. also both work via an nvmesata-connector in the a620-system. NONE of the "tips" in this video solved my situation. the logical thing here: next MoBo I buy is NOT from asus. :-I

[@asus_support]

May I ask if your question is related to motherboard? If so, we are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers. On the forum, you can ask questions related to the products, share your experiences, and interact with other users. Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses. zentalk.asus.com/t5/motherboards/bd-p/motherboards Thank you.