Tesco refuse access with guide dog- BBC London

[@virginiacorcoran1326]

What is unacceptable is when people state that people with disabilities have no business going out in public. I’ve heard that multiple times in the United States. The very sad thing is that people today seem to have absolutely no empathy for others.

[@Ace01234k]

People with disabilities get look at and treated like nothing me included it’s hurtful

[@virginiacorcoran1326]

@@Ace01234k It’s deplorable that people with disabilities are not treated with the respect and dignity they deserve.

[@boxtradums0073]

Tbh I have epilepsy and I’ve never had anyone mock me when coming out of seizures quite the opposite in fact. Maybe I’ve been lucky.

[@NullaNulla]

@@boxtradums0073 lucky. I rarely have issues due to body size, fed up attitude and resting b face so to speak but know of others who've had a LOT more issues than I have because they don't have the physical size and aren't prepared or able to get LOUD when telling someone off for their bs.

[@jessH090]

Yep. When I tried to do a college course I was told by another girl ‘that the F are you doing here if your different’ and the teacher and her whole possey pretty agreed with Her. It was mortifying for me.

[@gavla-82]

The fact he was refused entry by a supermarket - which I would bet there was a sign on the window saying "No Dog except Guide Dogs", but the fact he got abuse from people on Twitter?! Sad low life internet trolls. I happily support the Guide Dogs charity as they do stellar work and I can't even imagine losing my sight. These dogs are a life line to so many!

[@The1stAviator]

I too support guide dogs for the blind. Why? To enable those who are disadvantaged to lead a more normal life.

[@seanryan3837]

All sainsbury's store up and down the land including petrol stations have "All therapy dogs are welcome." Its against the law to refuse a disabled person access

[@MatthewLenton]

Some of these people abusing him. I wonder if they were in the same situation whether they would like to be abused online

[@MonstehDinosawr]

Just wish the guide dog charity didn't think they owned the monopoly on service dogs. WHICH THEY DO. They view themselves as better and to be the only service that should exist BUT THEY ONLY PROVIDE DOGS TO THE BLIND.

[@annemalheiro5768]

Even if there was a written sign on the door, how would a visually impaired person be able to read the sign. Guide dogs are very well trained and behave impeccably.

[@susanleitch8649]

I worked in Tesco until 2017. We used to have a blind chap and his dog come in a couple of times a week. He would wait for a minute or two, and the duty supervisor on the tills would detail a staff member would walk with him and help him do his shopping. I can't believe that this happened to this man. It's simply disgraceful. The manager of this shop should be ashamed of himself.

[@bloodandhonorireland3329]

Had something similar when i worked in a small shop no one was assigned to him just whoever noticed him first when he came kind of thing. If a staff member was disrespectful at all to that guy they'd of been literally and figuratively kicked out of the shop.

[@suerasbridge8494]

Same with me working at Coop over 30 years ago. Lovely old man on Saturday afternoon always came shopping, some staff members themselves refused to assist him, I always linked his arm and went around the store chatting. He knew who everyone was and could fing his cash and count it all out to pay. It always bothered me how he found his way home. But the staff that refused to help disgusted me.

[@MsPinkwolf]

I remember helping a blind lady when I worked in tesco too. She didn't have a dog. The trust they have to put into people, handing over their money/bank card. I couldn't imagine being in that situation and the fact anyone gets abuse just shows how bloody awful some people are.

[@carlashep29xo]

There’s a man who comes into the store I work at with an American bulldog ‘assistance dog’. He’s never been denied entry. Seems like these people just had issues with dogs. Guide dogs are always allowed in store

[@janetwilliams2835]

Or herself.

[@mrbeeoutdoors3213]

It's pretty disgusting, but what's maybe more disgusting is that seemingly no one came to the mans aid to tell the staff to kindly step the F back and let him do his shopping.

[@dianawilliams1498]

Totally agree.

[@ayrshireman94]

I'm partially sighted, but I'm not a guide dog user I use a cane, a mate of mine was going into a restaurant I was walking by it and I heard a member of staff say "no dog" I turned around and walked into the restaurant and said to the waitress "how thick are you?" The Guy has DSL (dual sensory loss, i.e. he was blind and deaf) After I threatened to report her to a colleague (I was working for the council at the time as a receptionist) she backed off

[@redditaccount9307]

Exactly. I went into a shop with my medical alert dog (who was a 9lb chihuahua so people were always skeptical despite his vest and behaving appropriately) and a lab puppy in a bag, she was training to replace my first assistance dog but being still a small puppy I put her in a bag to go into a shop. The guy at the till was like 'no dogs' and I explained the situation and another customer immediately came to my defence, whereas most people would probably have thought I was a faker. I was defo very grateful to her, I just wish their was more people like that willing to help with access refusals

[@mrbeeoutdoors3213]

@@redditaccount9307 not gonna lie, I'd be sus about a chihuahua... I'd probably still be on your side, but I'd be sus 😂

[@karrenmaskill2472]

I feel the same I would have stepped forward to have a chat with the staff. People were just stood there staring...I think it's down to one thing and that's definitely poor staff training. Hopefully staff and security staff are now made clear of there protocol and let this poor man and his dog get on with there day and do there shopping. 😊

[@ramatgan1]

As a person who actually worked in Tesco for months. The problem is area managers and regional managers of Tesco. They have the power of the stores. All they care about is turnover and performance v last month and this time last year. That is it. There is no culture of professionalism or management that guides stores to upkeep customer service, tidiness, store presentation. These are all secondary to sales data. This lack of management feeds into staff at local level. Who arrive at work and simply interested in running the clock down. Which is why is you see these failing happenings.

[@Jjudes9665]

I worked for them for three years back in the 1980’s, they and sadly many others are notorious for disrespecting people with guide or support dogs. When I worked for The Works, they could be just as bad, and at Christmas due to an excessive amount of stock around the store would even go as low as refusing to have those using wheelchair and mobility scooters access. Their checkout rule was for staff to ask every customer, even a blind one if they had found everything they were looking for. My late Dad was blind and he tore my manager and regional new rear ends over this when he witnessed them chastise me for refusing to ask a blind lady. 🤦‍♀️

[@1961-v9k]

It is against the law in the UK to prevent a person entering a shop or any public place with an assistance dog, end of. It is not up to store managers to make up their own rules. I’ll say it again, it is AGAINST UK LAW.

[@bunjijumper5345]

Muslims do not like seeing dogs.

[@MonstehDinosawr]

I think you'll find it's because many are managed by Muslims who view dogs as filthy vermin because their version of sky daddy says they are.

[@MonstehDinosawr]

​@@1961-v9kMuslim ran businesses don't care.

[@michellegazer3832]

Shocking, yet sadly not unusual! As an assistance dog user I know how discriminatory and ignorant the public can be to disabled people who need a dog to undertake every day tasks. I constantly have to tell staff that my dog is allowed in by law. Able bodied people ought to be very grateful that they don’t need a dog to help them do things they take for granted!

[@philipkelly9077]

Well said I'm able to see but I'm considerate to people who have a guide dog to help. There's plenty of good people out there like myself, just a pity that there's a lot of horrible people as well 😭

[@ronniehifi]

Would be nice if Tesco could make a generous donation to the guide dogs society and I would love the workers sacked.

[@ramatgan1]

This is a problem because of lack of management. I worked in Tesco. There is no training or management worth it's name. Everything is about making money and short termism. You are given a uniform and told to get on with it.

[@GETBENT1331]

there are people who dream this would happen to them and they do not even have a disability of any type. they fantasize about being disabled and being abused for their disability. they even self diagnose with the most serious disabilities and do not require treatment like assistance, therapy, medication, intervention, or medical procedure. they insult medical professionals in their field the disability was not diagnosed as.

[@blotski]

@@ramatgan1 That was going to be my point. I blame the staff involved for their general ignorance because it should be common knowledge that guide dogs are allowed. However, at the end of the day if they are doing this at work it's because the people above them have not trained or informed them.

[@jeridougherty2044]

I am so so sorry that this has happened to you. Unbelievable that a service dog and user would ever be treated this way.

[@ulfberht4431]

I think I’m more disgusted by the fact that social media just immediately mocked him for calling it out on Tesco! Shows how two-faced society is.

[@si002]

Disgusting. The staff need to be put on disciplinary procedure

[@philipkelly9077]

Sack the lot of them and give them a bad reference for their next job 🤬 they deserve everything they get!!!

[@NullaNulla]

Nah, I'd say management needs the discipline as the staff are a reflection of their training and evidently they're NOT trained.

[@healingandgrowth-infp4677]

or fired and fined or arrested for discrimination

[@si002]

@@healingandgrowth-infp4677 absolutely

[@paulmurgatroyd6372]

Aside from all else, how did Tesco expect the public to respond to this? It's not exactly PR gold.

[@sharonhart5743]

I am very disappointed to watch this. I work for Tesco and can assure you that we welcome all assistance dogs in our store.I am also a volunteer guide dog puppy raiser and always walk my puppies in Tesco. Tesco need to do an investigation as to why this happened because it’s unacceptable

[@beckybarnes9676]

I agree there is no excuse for ignorance of this matter in 2022

[@jonathanpringle8238]

its not just tesco its many shops and mainly muslims that refuse entry

[@lindymcdonald8945]

Tesco should be fined for disability discrimination .

[@wineweasel]

Very Big fine like £1million

[@edwilko8819]

its not tesco its the stupid staff in that store they need spending on a course and the man compensated

[@sorensilverstein1217]

Discrimination seems like the wrong term in this case. The problem is the failure to discriminate by recognising guide dogs as an exception to the 'no dogs' rule. But yes, I agree with the general sentiment.

[@DrBagPhD]

​@@edwilko8819They represent the company, this is a failure of the company to train their staff. Don't lick corporate boot.

[@johnjesus02]

​@@edwilko8819 Stop licking corpo arse. The staff represent the company.

[@lizcollinson2692]

Thank you for advocating for yourself and others who may be less assertive.

[@CynLG]

This should not happen. PERIOD!

[@blotski]

Or even FULL STOP! as we say on this side of the Pond. 😂🇮🇪🇬🇧

[@margaretfleming3554]

Absolutely unacceptable! I’m not a shop worker and even I know service dogs should be given access into shops.

[@nataliemoore9126]

I am shop worker, we accept all service dogs

[@emmalouisesutton565]

Certain types of people don’t like dogs. Disgraceful behaviour.

[@jonathanpringle8238]

unless your muslim and they can refuse

[@catherinewilliams3850]

@@jonathanpringle8238 Doesn't matter what they are, it's UK law.

[@jakedovey7488]

Assistance dogs have a right of access by law, it's actually a criminal offence to refuse access to an assistance animal in the UK, the penalty is hefty and can include prison sentences!

[@bunjijumper5345]

Muslims don't like dogs.

[@seaninherts]

Hi there. I am the person in the video. Thank you for your note. It’s not a criminal offence for a business or service provider to refuse a guide dog it’s a breach of the equality act 2010 and it is a civil wrong it is unlawful but not criminal in that context. It is however a criminal offence in England and Wales for private hire or Hackney carriage. Taxi driver to refuse or fail to carry a disabled passenger because they are accompanied by an assistance dog. Absolutely no question of prison, incidentally, but just as an aside. It’s not even a recordable offence for cabdrivers as far as the police national computer and so on. Just replying to actually rather than stating. I need you on this.

[@jakedovey7488]

It used to be covered solely by the equality act but it is now also covered by a act of criminal law (can't remember which one) which also deals with on duty working police dogs in the UK, but it basically makes the offence civil law and criminal law, I literally had to ask a police dog handler that I know as well as a lawyer for confirmation because I am hopefully getting a hearing dog soon, so I am trying to learn my rights and the laws and regulations for assistance dogs

[@seaninherts]

@@jakedovey7488 I’m fairly sure this is a mistake? Are you referring to the service animals protection act 2019 otherwise known as Fonn’s Law? This is the only bit of legislation relating to police, dogs, unaware of, and it relates to attacking animals that are being worked by crown servants. But definitely not covered with a disability legislation, but I am curious, fancy ask your friend? I think that’s what they’re talking about, but it’s unrelated to taxis and private hire.

[@jakedovey7488]

No it isn't Finns law, but I can't seem to find the law on .gov anymore which indicates that the law has potentially been repealed or amended to no longer cover this situation, I will get in touch with the police dog handler for further clarification! But it looks like if you made a complaint against the store and then they eject/ban you it becomes victimisation which is a CRIMINAL offence and can be dealt with by the police, the only real exception I can see is that if a staff member or customer has severe allergies to dogs it gets very complicated straight away! However you are still potentially able to bring a civil claim/private prosecution against the store!

[@W0wVibes-25]

I have a medical assistance dog that detects by smelling my skin if i have seizures , he also helps me pick things up off the floor and generally helps with my anxiety in public spaces due to being badly injured in Iraq for the Uk army. He is supplied to me via the ministry of defence. He has full assistance dog certification with colour coded jacket, lead, badges and paperwork. I regularly get told to leave shops and public spaces. I get refused taxi rides. I get asked what my medical condition is... All of this goes against the disability discrimination laws...

[@wintersanctuary]

Absolutely appalling 😢. I’m really sorry that you were treated like this. Completely unacceptable ❤

[@TonyBarclayMBE]

30 years I have had guide dogs, experienced the very same thing time and time again. This week, my local Tesco again. Security guard insisted I had to leave with my dog. Other folk kindly intervened, a manager was summoned and we carried on, thankfully. It seems the training Tesco promise is still lacking.

[@andrewdaley5480]

I would of been one of those people that intervened. 🇬🇧 👍 ❤️

[@MissTeeFy]

It's like telling a person in a wheelchair they can't bring in the wheelchair! Unbelievable.

[@Intotheweehours20]

Asda told me they don't accept electric wheelchairs in their stores.

[@MissTeeFy]

@Intotheweehours20 well I hope you told them where to stick it.

[@Intotheweehours20]

Don't shop in Asda anymore because of it. No problem in their rival stores.

[@MissTeeFy]

@Intotheweehours20 good for you. Apparently they're getting just as pricey as everywhere else but still same quality of food. So you're not missing out.

[@jonathanpringle8238]

@@MissTeeFy he means electric buggy, they are a motorised vehicle and banned for safety reasons

[@meebzilla]

This has happened to me and my service dog in the United States more times than I can recount. Hotels and Walmarts being the worst offenders. No matter how much I explain to them that it’s the law, they are adamant that it might upset their other customers and deny us entry. I actually considered filing suit against one such hotel but honestly I cannot afford such litigation. I’m on a fixed income and barely able to exist as it is. It’s demeaning and really depressing and honestly does tear down one’s confidence. I’ve actually had the police called on me at Walmart and even they told me to just leave and stop kicking up a fuss. Writing to corporate is fruitless; all one receives is an empty apology and assurance that “everyone is welcome” and promises to do more training. I’m frankly sick of hearing this training excuse used from everyone from the cops who kill innocent people to shopkeepers and hoteliers. It’s simply unacceptable.

[@NullaNulla]

That's where I'll just walk in anyway and tell them to call the cops if they have an issue. If the cops uphold the discrimination then they'll be listed on a suite as well and make it worth whilst. Even if it's a pro bono mob that takes 60-70% of any winnings, it's not the money that's of interest rather the harsh lesson.

[@mudgebauer]

You dont have to pay a lawyer to file a suit against a hotel or walmart, they will take the case on account that they stand to make a lot of money.

[@joelc9439]

Name and Shame the staff...

[@aftersexhighfives]

You should sue, every single time. Sue the person and the business directly.

[@ledtass0]

there are many organizations and civil rights lawyers here in he U.S. that will gladly take your case for free. it's a clear violation of The Americans with Disabilities Act (ADA) here no business or person can ask for papers for your dog. the only way they can legally ask you to take your dog out is if the dog is aggressive to others or unruly putting others in danger.

[@thewomble465]

Dear man that is just unacceptable and my heart goes out to you .

[@londonbabe2467]

Beautiful Dog Sean. Your lovely dog would be Sammy would be more than welcome almost anywhere and everywhere with MOST people . Love 🥰 to Sammy and best wishes to you Sean 👍

[@emsiec]

Yeah this really needs to STOP!!! I work for a supermarket chain in the U.K. and they would never dream of refusing to allow a Guide Dog into the store!! It’s NOT OK to refuse entry when Tesco clearly has a sign saying no dogs except Guide Dogs!!

[@darronmccaul3623]

I’m blind with a German shepherd retriever cross guide dog and had the same thing happen to me the other year at Tesco’s in Durham. The security guard kept saying you can’t come in with that dog, dogs not in the store. He got in front of me then started to push me backwards, I had to tell him to stop, that is assault and dangerous. It was the lady from customer service desk that came to my help. Telling the security guard that guide dogs are in fact allowed in the store and not to push a blind person again. It is not just the staff at stores you must be careful of, but also the customers I’ve been hit, kicked and abused for having my guide dog with me in a shop. Being told, to get that filthy animal out of here, that is not a guide dog you have just got the harness from amazon or eBay I know, I’ve seen them for sale, which isn’t true guide dog harnesses are made and can only be obtained through Guide dogs. You can buy service dogs and assistance dogs harnesses, leads, collars and cards from these and other online stores then put them on any dog and say it's an assistance dog, this is a problem that should be stopped.

[@DestroyerOfLiberals]

It's illegal and actually a criminal offence to refuse guide dog access. Police should have been called in this case and they would have arrested this moron guard. Ignorance of the law is no excuse. I would have sued Tesco into oblivion if this happened to me.

[@Spacey7]

That is a horrifically disgusting way to treat anyone, let alone a blind person!! Bad job Tesco!!!! Shared!

[@edwilko8819]

😢again its thhe editing of the media and it was not tesco it actually was the g4s security staff and he asked to see the manager who wasn't even aware he had been told no entry hence why in the report tesco siad they will be rolling out training for all its security staff. tesco know its against the law and have poster up saying no dogs allowed except guide dogs

[@Graphite974]

@@edwilko8819It happened in Tesco, therefore Tesco are responsible.

[@ericanddella]

Wow! Can’t believe this. The complete disrespect that was shown to you. You can give training on the law and company policy, but that kind of disrespect is ingrained. How dare they!

[@ramatgan1]

This is a problem because of lack of management. I worked in Tesco. There is no training or management worth it's name. Everything is about making money and short termism. You are given a uniform and told to get on with it.

[@lorettademaio4334]

I am so sorry that you were subjected to abuse by the social media users, that was completely uncalled for. You are right that there needs to be more training about the guide dogs and the law that allows them entrance anywhere. Shame on all the haters.

[@Big-869]

Everyone knows guide dogs are allowed anywhere if they don't they must be brain dead we don't need more training we need the disability discrimination act enforcing

[@NathanGuideDogs]

Something like this is unacceptable behaviour! I don't blame people who have @guidedogs at times need body cameras to record some sort of evidence! For any shop such as @Tesco staff to do that, it makes me sick to the stomach!

[@heartland96a]

The sighted/ able bodied need to stand up for their family and neighbors that are openly being discriminated against ,the intolerance is a growing cancer

[@boxtradums0073]

@@heartland96a definitely ! If I was there I would have definitely said something

[@andrewleeming5998]

I feel so bad for this man acsses issues are horrible . I have an assistance dog I am lucky to have a very supportive little town

[@lindymcdonald8945]

Most recognize a guide dog .My guess is the staff were probably foreign in origin

[@avenger8399]

It seems it is an offence for a taxi driver to refuse a guide dog. Yet it isn`t an offence for a store to refuse someone with a guide dog? The law needs changing in the UK.

[@MrSimonson]

He’s such a lovely pooch ❤️

[@mandyellis876]

Businesses refusing guide dogs and assistance dogs should be heavily fined, no exceptions! Straight up discrimination!

[@williamf4544]

Meanwhile shop lifters are having the time of their lives walking out with baskets full of stuff and not a lot is getting done about it which is an insult to us mugs who pay for everything - yet they have the cheek to harass a man with a guide dog - If they are not careful Tesco might be joining Boots on the list of shops to avoid

[@rosemaryevans922]

in Australia it is ILLEGAL to NOT allow Assistance Dogs anywhere. This is the way it should be everywhere.

[@kennethcartwright8561]

It’s illegal in Britain & many other Countries to refuse entry to any Business/ shop! And it’s unacceptable it’s happening staff that do so should be dismissed & prosecuted

[@onenote6619]

Problem is that people are bringing dogs into supermarkets with 'assistance dog' vests, bought online. Said dogs have no credentials or training and will cheerfully 'mark territory' throughout the store. I have seen this personally. And the people with *real* assistance dogs take the damage.

[@barryfoster453]

Why didn't the others customers defend him??? If I had been in there, those berks wouldn't have stopped him.

[@DMGamanda]

I don’t understand why people’s response would be abuse?! I mean he is totally right to he very upset about this. Not only did they refuse access but they were very rude too.

[@AngelaPennock]

This is beyond shocking! Shame on Tesco

[@Dan-wo4bx]

My good god guide dogs have been around for decades!!! Fair enough if it was someone sighted with a ‘service’ dog I could understand as this is a new thing . I love seeing people with guide dogs it takes ‘man’s best friend’ to the next level.

[@boxtradums0073]

No ‘service dogs’ are ‘guide dogs’ what you are talking about is an Emotional Support Dog.

[@Dan-wo4bx]

@@boxtradums0073 seems the yanks call any old dog with a jacket on a ‘service dog’ and yeah most seem to be for ‘emotional support’ i think it’s a bit like getting a medical mariuana card, go to your doctor tell them you need a dog for your mental health and you get to register it as a service dog and take it everywhere with you.

[@boxtradums0073]

@@Dan-wo4bx you can tell straight away wether it’s a real service do or not by the way it doesn’t look for eye contact and seems to be constantly checking around.

[@elizabethanderson3667]

@@Dan-wo4bx actually we have very defined laws about service dogs (assistance dogs in EU) in the states -- but many stores won't enforce them (others kick out the actual legit teams against the laws) and many people try to bring esa's and untrained dogs in businesses and lie that they are service dogs. It is horrible for those of us with legitimate SD's. People call us frauds and fakes all the time and just like this man, I've been bullied horrifically online due to speaking up about an access issue with my service dog. People here assume we're all fraudulent and will attack our disabilities, saying we're unworthy of assistance or just seeking attention. If they'd only experienced the life I've lived, how different they would feel!

[@MsAnpassad]

Please explain why you find it okay to mistreat me, just because you can't see with your eyes that I desperately need my service dog.

[@leelee297]

I work for Tesco! And I know 💯 you are allowed in with a guide dog or a support dog!. All I can think 🤔 is it was just that member of staff not knowing plus Tesco employ different staff (nationalities) and in their countries they either don’t like dogs or are afraid of them!. But this is definitely 💯 wrong and not Tesco’s policy!. I only work for Tesco but I’m so sorry for the Gentleman!. I served a gentleman yesterday with a support dog!.

[@amereminion]

I remember my first ride on a city bus with a wheelchair. The f-word was dropped a couple of times along with more inconvenienced people expressing their discontent towards the driver who had to take extra time securing my chair to the bus. I’m not in a chair anymore but it was a shaming and sad experience that I’ll never forget.

[@Buttie2003]

Absolutely disgusting these gentlemen has the right to enter a shop with there dogs. And for people to write abuse on Twitter shows what a bacckward country we live in. Beautiful dogs doing an amazing job. ❤

[@gdavies6980]

I honestly cannot imagine how ignorant those sales people are. It beggars belief that in this day and age that such ignorance and intolerance can exist. Where have they been for the last 20 odd years? Good on you for exposing their bias.

[@cre8ivoutlet]

Imagine someone in a wheelchair being told sorry there are no wheelchairs allowed.

[@cherwhichwitch2344]

I don’t understand this. When I began working in a supermarket over 30 yrs ago, our policy was to offer additional assistance to blind customers. We would carry their baskets and help to guide them around the store as the items would rotate to different shelves regularly, meaning it was almost impossible for blind customers to ‘map’ the layout. Why do we appear to have gone backwards? Disgusted.

[@peterbryant6156]

I was under the impression this was illegal however the staff clearly need retraining and the manager give a rocket.

[@nancyaylward1176]

I think that every store should have training in the form of putting the employees in sensitivity training. Make them blind and put them in a store situation and also put them in a wheelchair alone in a store carrying a shopping basket. Make sure they know when they see a person who has a dog and they are wearing working dog collars that this person is disabled in someway whether it be with sight, wheelchair or PTSD disabilities. This goes on here in the United States. It’s just appalling. I heard about one person who had notebooks with printed pages made that had the law written out on this page that they could tear out and hand it to the employee or the security guard. Believe it or not it’s working for them.

[@katmandus6074]

Brilliant idea! ❤

[@silverbaker2194]

Yes brilliant, but sad that they have to resort to this because of other people's ignorance and callousness.

[@KyleKerr-h7b]

It happened to me when i first started working with me AD because i look "normal". People have actually said thay despite the fact bubba wears a harness. I don't even have him vested in public when working. I do so for the benefit of public and shops etc. As i grew more confident it happened again and the manager that questioned me was very sorry he did so.

[@ICHall-og5zk]

Why is immigrant/ethnic shop workers who are the ones most common to be seen telling people with guide dogs they arent allowed in , national supermarkets dont enforce this policy and actually welcome guide dogs in !!!!! Something wrong here , immigrants and ethnics laying down the law to UK citizens This only happens in Sadiq Khans London !!!!

[@vermilliongecko]

Wrong. It happens all over the country. I'm a wheelchair user, and assistance dogs get refused by white store owners too. Stop race baiting.

[@motherhen4900]

You are absolutely spot on. It was only immigrants causing problems and just so you know, dogs are mostly seen as dirty creatures by muslims.. Make of that what you will...

[@wolfhorn]

You’re literally the only person I have seen so far bring this up and this is what I think about it too

[@dogsreadtruth4548]

I'm so sorry this happened to you. My guide dog and I have also been refused access in the USA as recently as February 2023. Great job you are doing here to help us all improve public access education. Thanks Heaps.

[@angelaegan7511]

That's it for me, no more will I shop at Tesco! 😢 I expect his dog is cleaner than most people!

[@i_wouldprefer_not_to1196]

His dog is haram...Look the word up yourself and if you look at the 'security guard' more closely all will become clear! 🤷‍♀This is happening all over the UK and western countries.

[@denisereynolds2399]

Omg seriously. How was this allowed to happen. The dog is this mans life line , this is disgusting. The thicko so called staff member should be sacked. My heart went out to the poor man and his dog

[@ramatgan1]

This is a problem because of lack of management. I worked in Tesco. There is no training or management worth it's name. Everything is about making money and short termism. You are given a uniform and told to get on with it.

[@karakyle]

This happened to me at Sainsbury’s the other day and I was so humiliated! The manager said I was Lying and my dog was no an assistance dog even after I showed my dog assistance card 😢

[@ratskullz_x]

If you mean registration there is no legal registration that in required

[@xhogun8578]

​@@dccisco9515 rediculous comment!

[@jonathanpringle8238]

only guide dogs are allowed and accepted by law. any other alledged assistane is not recognised or legal under uk laws

[@jonathanpringle8238]

assistance dogs have no legal rights in uk so can be refused, only guide dogs are allowed under law

[@bluebird3042]

What a disgrace! I wish I was there. There's no way that I'd stand back & let those ignorant people discriminate against him & his dog.

[@GWJUK]

Yep exactly what I thought. This never happens when I’m about, the workers feet wouldn’t have touched the ground

[@Dan-wo4bx]

TESCO aught to be making a generous donation to guide dogs to back up the usual throw away apology. They can afford to show how fkn sorry they are and make a big difference for an amazing organisation. Piss poor that Massive firms like TESCO’s staff are doing this .

[@edwilko8819]

😢again its thhe editing of the media and it was not tesco it actually was the g4s security staff and he asked to see the manager who wasn't even aware he had been told no entry hence why in the report tesco siad they will be rolling out training for all its security staff. tesco know its against the law and have poster up saying no dogs allowed except guide dogs

[@godwhymenowman]

Seen you both This Morning on Breakfast TV and It Lifted My spirits but also broke my heart, First of all Thank You To Your Mum for her Love and Respect and support. Second thank You to Sammy for a job well done and for all the hard work Keeping Sean safe, Good Boy Sammy, As a Person blessed with sight i was Moved and entertained, Two Years is a long wait but big up to The Army of a Team who puts in all the years of hard work Fundraising and those that Train The Dogs, We need more Funding clearly, I would have liked BBC to have a Segment more about this as it's a Nationwide response, We should be Teaching Out Kids about this, after all They are the next Gen Shed Problem solvers , Would love to see Sean do More programs on the BBC, again Thanks Sammy and Sean for the Fundraising and work Done, Respect to Anyone who has Donated, The Lord Is Our Shepherd.

[@ronniehifi]

Does it need to be put into peoples contract of employment that work in retail or hospitality that they cannot refuse entry to guide dog assisted people I am very angry about this and I hope karma strikes the vile people that made this poor mans day so troubling.

[@gilesellis8002]

Weilding Power, pulling the trigger, wow, can You live with consequences, time is no hurry . . .

[@Mike_5]

A Tesco spokesperson later stated that every little helps to try to stop customers trying to buy things in their stores so they don't have to fill the shelves up again

[@ramatgan1]

This is a problem because of lack of management. I worked in Tesco. There is no training or management worth it's name. Everything is about making money and short termism. You are given a uniform and told to get on with it.

[@adriancampbell6924]

Interfering with a man and his guide dog should be an arrestable offence leading to a heavy fine or a prison term.

[@flabbybum9562]

No one has any business working as store security, at any level, who isn't aware that guide dogs are exempted from any ban on dogs. This is so basic.

[@TheBluebirdkev]

There use to be signs at the entrance of supermarkets saying no dogs allowed,except for Guide dogs.

[@PottersVideos2]

For ****'s sake the member of staff at 1:01 is in the wrong. Either close the store down and ask everyone to leave or let the guy in and allow him get on with his shopping. Being short staffed and busy is not an excuse for discriminating against a blind person.

[@GaryHall-y9v]

I wonder what nationality the abusers were, me I believe they were from a nationality that believed all dogs were unclean.

[@alexflorance1111]

‘Rolling out more training’ means ‘we’re doing nothing’

[@priscillawilliams9499]

Everyone, in this day and age, should know that guide dogs should be given access! The dog has obviously received more training than the Tesco employees!! 🦮

[@leighstevens1075]

What's even more astonishing to me is the fact that we are talking about a guide dog. Whilst other kinds of service dogs are still relatively new, a guide dog for the blind has been an acceptable exception to the no dog rule world wide for decades. Absurd

[@jonathanpringle8238]

worst thing is the more muslim staff the more refusals you get, plus the straps on a guide dog now so small you can barely read the wods all because somone complained banner on dog was too large and cruel for the dog

[@Richjack3]

My friend's mum is denied taxis & ubers ALL the time due to her guide dog. It's pretty much a 50/50 as to whether she'll get refused or not.

[@AgentMercer]

Not everyone wants a rancid pet drooling and pissing in their vehicle, and leaving that awful smell on everything

[@PCally-em1sv]

@@AgentMercernobody wants a filthy, unhygienic people sitting in a taxi either. Are you one of them!

[@Richjack3]

@@AgentMercer Their dog isn't "rancid", nor do they drool in cars. They're not a pet but a working animal. It's illegal for taxi/uber etc to refuse a person with a working animal a ride, unless you have medical reasons for doing so. By extention you are denying the person a ride because of their disability.

[@AgentMercer]

@@Richjack3 every dog is rancid, because dogs produce foul oil in their skin that grows yeast and bacteria, dogs also lick their anuses and eat feces, and then wipe their tongue across their body afterwards, dogs are coated in yeasts and bacteria including fecal bacteria and it stays glued to their bodies through the oil they produce. That is filth, it is rancid, and some people value cleanliness enough that they do not want such a dirty animal in their vehicle. Islam also prohibits allowing a dog in to a place of dwelling, because of how unclean dogs are, so attempting to force someone who follows islam or another religion with similar values to accept a dog in to their vehicle violates that person’s religious freedoms that are also protected by law.

[@nulse55]

Discrimination of any kind only comes from ignorance, by choice or by simply not knowing. Those that don't care have no empathy or humanity. Those that are willing to educate themselves give us hope.

[@Interknetz]

If I was there I'd have definitely defended the guide dog being in the store. Stuff like this gets under my skin.

[@philipkelly9077]

The staff at the tesco shop's should be sacked straight away 🤬 just a pity I wasn't there to help Sean out with it!!! As for the people who are sending the man horrible things on social media channels just remember what goes around comes around you horrible 🤬🤬🤬🤬🤬🤬🤬

[@ramatgan1]

This is a problem because of lack of management. I worked in Tesco. There is no training or management worth it's name. Everything is about making money and short termism. You are given a uniform and told to get on with it.

[@brenda1378]

@@ramatgan1 But do none of the staff grow up in the UK, As even small children know about guide dogs.

[@ramatgan1]

@@brenda1378 From experience. Everyone is just trying to run down the clock to when they finish work and go home. So you have employees who don't feel they have a stake. (Don't care). Due to the bad or (complete lack of) management that comes from higher up.

[@1961-v9k]

I worked in a huge ASDA store for eight years and we were always made aware of assistance dogs and how much they were welcomed in the store through our on going training. We wouldn’t have DARED turn them away.

[@boxtradums0073]

@@ramatgan1 then those people are PoS ! I would never stand by and say nothing in that situation and I dont know anyone who wouldn’t try and help than man and his dog either.

[@julianaylor4351]

Offensive, discrimination against him and his dog is breaking the Equality Act. Tescos should be prosecuted for abusive behaviour. As for the abusive people on Twitter, prosecute them as well. Mind you I've been treated badly by both staff and customers in a local Tescos, because I have mobility issues. Also note Tescos are currently inflating their prices, way above many other supermarkets and running a con on their Clubcard, where if you use it, they lower the price down to what other supermarkets charge. I've never had any abuse or trouble in Sainsbury's, Morrisons, Llid or Aldi.

[@ramatgan1]

This is a problem because of lack of management. I worked in Tesco. There is no training or management worth it's name. Everything is about making money and short termism. You are given a uniform and told to get on with it.

[@julianaylor4351]

@@ramatgan1 Pay and conditions are better at Asda and Sainsbury's so I've heard.

[@ramatgan1]

@@julianaylor4351 There is no training, no management ethos, no culture of service. You are given a uniform and get on with the job. Keep your head down and clock off and do the same the next day. There is no concept of thinking and problem solving. The problem is store, area and HQ management.

[@ramatgan1]

@@julianaylor4351 Its better at Whole Foods. The pay is better. Something like this would never happen there as they are allowed to think and problem solve.

[@basian7365]

seen this kinda stuff happen once in a store here in belgium... the security person at the entrance didnt wanna let in a blind man because of his guide dog. i took my phone, went on the internet to look up the law regarding guide dogs and shoved my phone almost in the face of that security person. i dont think that security person is gonna make that mistake ever again cause after i reported it to the assistant manager that i know personally, the security person has received a bag of dog treats of which he must give some to all guide dogs that enter the store.

[@Esoxlucius51]

Sean needs to keep highlighting the businesses that persist in breaking disab laws.( And it's generally the "religious" excuse.which is not a defense in law.

[@noniousxltruffles7454]

What's happened to the idiots who turfed him out? Written warnings on their employment records should be a MINIMUM.

[@marski-vv4qb]

Look who's running those stores says it all

[@beardydave355]

@marski-vv4qb What do you mean by that?

[@alanhall1219]

They are out of order and breaking disability laws, the management in that store should be sacked for this and staff given more training on disability rights

[@Pal3rider]

As a person with mobility imparement I need to use a mobility scooter and do so respeonsibly. For about a month just as covid 19 rules got relaxed I was singled out in two supermarkets in town. First, in an Asda store, I was told by a member of staff that I had to leave store as my mobility scooter got in the way - I am a considerate person and make sure as much as possible that I do not get in the way. Second, and most horribly, I was continuously harassed in TESCO by the same member of staff - she would head straight for me as soon as she saw me and rant about me being a fake or liar and say that there was nothing wrong with me. In TESCO that woman also tried to accuse me of being abusive to her - until another shopper told her to back off as I had done nothing wrong. I stopped shopping at TESCO as a result of the way this woman treated me and only went back many moths later after a froend working at TESCO told me the woman had been sacked for mistreating other disabled or elderly customers. So! Maybe it is just the odd horrible member of staff that needs to be riegned in as some people say but in the mean time disabled people have to put up with this kind of appalling prejudice daily. Shops have signs telling us to respect the staff but respect is a two way street!

[@anitamurray1027]

Of course its fairly obvious the real reason this happens alot and especially down south....... far more muslim security guards who see dogs as unclean and simply don't want them around. But of course no one will dare talk about that for fear of being called all sorts... ( i remind you that being muslim is NOT a race ) A simple google search will show many stories of dogs being refused by taxi drivers, bus drivers and security guards as the dogs are "haram" and "unclean".... which is odd as the sharia council of england has ruled that they are not haram at all as they are performing a job. Its the LAW to allow guide dogs and those stores should be prosecuted and the staff re-educated.

[@philipkelly9077]

👍👍👍 white people don't matter anymore, if you say anything it's racist 🤬🤬 just a pity I wasn't in the shop's!!! I'm a scouser and the people of Liverpool are considerate for the blind people and their guide dog's I hope to think people would have helped out?? But we're starting to over run here now as well but I'll still stand up and help 👍👍👍👍

[@zj5308]

You failed, as a muslim you can have a guide dog

[@imcured]

I agree

[@imcured]

I think we all know it’s cultural differences that caused this. Anyone British-born would have known that guide dogs are allowed.. that’s the root of this issue.

[@marthagonzalez5528]

God gave us these angels mans best friend shame on these people some day they will need help to.

[@TheWeepingDalek]

Why bring your imaginary friend into this

[@paulgerrard9227]

This is unacceptable for people to think such working support dogs are not respected after all these years. They are angels with four legs. In Australia the offence can be punished with serious famages under discrimination law. Qantas know this having paid millions in some cases. It has led to better staff training. Our therapy dog regularly goes to the shops. No issues at all

[@lucywillow6155]

Certain religious followers hate dogs. Especially black dogs. And they want to impose those views. Religion is a choice. Disability is not.

[@matthewbaker2573]

refusing access to a service dog is actually illegal - first thing this guy should have done is said he will contact the police and file a legal complaint against the member of staff if they didn't let him be

[@makeupahmad9987]

People in the working environment need to educate themselves for those who need guidance from a person who need guide dogs. There must be able to open all doors to disabled people no matter how they are guided in the shop or premises.

[@ramatgan1]

This is a problem because of lack of management. I worked in Tesco. There is no training or management worth it's name. Everything is about making money and short termism. You are given a uniform and told to get on with it.

[@me8042]

I’d love for some of these abusive commenters to lose their vision and depend on a guide dog for even a small bit of independence.

[@Tunick1902]

My guess is that there are certain subcultures that view dogs as dirty. People who feel this way should be shamed and ridiculed.

[@peterstubbs5934]

And we ALL KNOW who that stick is pointed at. Well said.

[@catherinewilliams3850]

I just don't understand this, as a child in the 60';s I knew guide dogs are allowed into all businesses etc! It makes me so angry, good grief you shouldn't need "training" It's commonsense, all the information is there on the dogs harness!

[@Nerdificent]

Tesco needs to train its employees better. Those guide dogs are a person's eyes.

[@HomerSparkle]

How can there be any adult in the UK who is somehow unaware of the existence, purpose and right of access of guide dogs? And why would they require "training" on this? It's utterly bizarre. Clearly the real problem here is that increasingly the sort of people working in customer facing roles have absolutely no clue about even the most basic and very well established aspects of British culture. Presumably they just have no concept of guide dogs in India, or wherever it is these ignorant people came from. In which case they need to leave, and stop causing distress to actual British people with their ignorance.

[@annmitchell4663]

Its against the law to refuse guide dogs for the blind...?

[@jonathanpringle8238]

you try telling that to a muslim

[@jennyb7745]

Good God!! This is 2024! Don't these Supermarkets train their staff in these matters? It's common knowledge that visually impaired ppl are allowed in shops restaurants etc,we don't discriminate.Unbelievable

[@dennishadley9151]

In the US, guide dogs and their owners are protected by the federal government against denial of entrance to any public place ,or,transportation media etc.Each guide dog owner carries with him/ her a card that states the laws and liberties afforded to that person and their dog.

[@seaninherts]

Hi there. I am the person in the video, replying to you from the United States at the moment, working in Washington DC UK guide dog users. Do you have a card that explains the law and the law in England and Wales makes it unlawful to refuse access. In the United States, it’s a much more complex situation. Obviously you are covered by the Americans with disabilities act, but it becomes quite complex because there are an awful lot of issues in the states with service dogs that are not actually service dogs. I believe it’s actually a felony for someone to pretend an animal is a service animal, but the Americans with disabilities act and the fourth amendment to the United States Constitution prevents anyone having to show identification. I find the whole thing fascinating. I’m currently on the waiting list to train with a new guide and so making my way around North America with a white stick at the moment. All the best to you

[@melissai4798]

Is this a joke?????? The man CLEARLY has a need!!! And yet he was told he wasn’t to bring his dog!!! If the dog has a yellow jacket, then we know that it’s a necessary dog!! Come on,

[@UncleSpicey]

Literally, we all know the reason those staff members do not want dogs in the shop There’s a theme, don’t have to be a rocket scientist to realise

[@rayclarke9959]

Well said without actually saying it

[@ruthjames715]

That is really disgraceful. How is the man supposed to manage without his guide dog. It's like people who use the disabled car parks when ther is nothing wrong with them.

[@si002]

Also more needs to be done about trolls on social media

[@philipkelly9077]

Let them live a day with no sight!!! But it'll never happen because social media is more interested in the likes of the vardy/Rooney crap!!! 🤬🤬🤬

[@RichTapestry]

I've reported that open Neo-Nazi leaving eugenics comments (Shayne H). But even with a description saying he's a proud Nazi, a profile pic of him donning a Hitler moustache, and his horrible comments, I'm still not sure KZbin is capable of taking it down or reading reports.

[@stevekiberd3474]

@@philipkelly9077 Dont even have to do that. Let them try and live a day without social media.

[@philipkelly9077]

@@stevekiberd3474 🤣🤣🤣🤣

[@philipkelly9077]

@@RichTapestry so!!!

[@karengregory8503]

Totally and utterly unacceptable to be treated like that ! Guide dogs should be allowed every where !

[@johnmutton799]

Told by a foreign immigrant to get out! He should be fired! This is barbaric. Guide dogs are always allowed in. This is how disabled people are treat in a lot of countries. Not here!