Why People Hate BUYING Cars....... | Live Negotiation With Car Dealer

[@gtech66]

I was looking at a car the other day. They actually emailed me a deal of 20% off msrp when I got to the F&I office. They wanted to add $6000 in junk. Transportation Fees, Dealer Fee, Vehicle Prep Fee and Paint Protection. I took a pen and put a big X through all of that. Told them that none of this nonsense was in your email. They refused to remove any of it. Walked out and left them a bad review everywhere. They called me back a few days later, offering to "make it right." Whatever that means, I never returned their phone calls. This is why people hate car salespeople with a passion. Tommy tries to make it fun, but salespeople suck ass.

[@mike-uw6wt]

Always ask about fees or get an OTD price.

[@6413Teddy]

Just pay MSRP and you will have a good experience, it’s not always the sales person, it’s mainly the customers who have unrealistic expectations of what a car should be sold for. If you don’t like the price, buy a cheaper vehicle. Customers lie more than sales people. Now the finance office is there to offer products, you do not have to take them, just say no. If they insist on pushing a product and refuse to remove it from the deal, just walk out. BTW that “junk” you’re referring to has saved me massive amounts of money for repairs.

[@garyjarvis2730]

@@6413Teddy Sounds like you're an undercover car "sales associate" trying to justify the slimeball nonsense that goes on at the "stealership" you work for.

[@pnwdweler4100]

@@garyjarvis2730that’s what I thought. He sounds exactly like these sales guys. He should approach these calls sounding more like a typical buyer.

[@politico1856]

@@6413Teddycar salesman spotted. Do these videos make you sad or happy?

[@shevchenko7cfc941]

i love the mocking "energy matching" you do to these dealers hahaha

[@joshs9066]

“Are you coughing cause the deal you’re gonna give me is gonna kill you??” Tomi’s responses always kill me 😂

[@Samueldonovan2007]

Continuing to call him, Internet manager is slaying me😂😂😂

[@SLHJR0390]

My wife arrived at the dealership with a cashiers check in her hand to sign documents and take delivery of her 24’ 4Runner TRD ORP last month. When in the F&I office the FI manager attempted to get her to blow up her own deal by agreeing to renegotiate the already agreed upon deal (came with a cashiers check for the amount) to add 8000 dollars of add ons and extended warranty. She literally stood up grabbed the check and asked them if the deal was the deal and if they wanted the check or not …. She was done signing papers in 20 mins.

[@SLHJR0390]

@Sensei_888 “I’ve gone through the trouble to get you the check for the amount you requested for the vehicle sale, can you go through the trouble of honoring the deal you gave me and taking the check” that was her second response when they attempted to circle back to the add ons.

[@Mr_Smackle]

@@SLHJR0390 i mean some of those add ons are worth it. Tire and rim protection usually pays out more than you put in, especially for large heavy vehicles. Also youre acting like adding on packages is an egregious thing that only happened to your wife. Its literally a normal part of the buying process.

[@mike-uw6wt]

@@Mr_Smackle Nope. Not normal. Tire and wheel is cheaper through AAA.

[@rockysharwell5878]

I am looking for a similar car-may I ask where you got yours

[@SLHJR0390]

@@rockysharwell5878 mountain states Toyota Aurora CO

[@steve0szymanski]

Car dealers generally refuse to give numbers to me over the phone or email. It's insane. My Tesla buying experience was so easy and transparent, I wish they made a more affordable 3 row EV and I would never bother with another dealership again.

[@bikeman1x11]

but then youre driving an ev dweeb machine

[@begley09]

It's the only way I'll buy a vehicle. I just bought one actually. I don't care to go to a dealership and go back and forth. I call and go around til one will work with me on a price that im happy with and put my credit number down and that's it. So simple to buy. I get everything done over the phone, no hidden fees when I get there.

[@PlanetPaper-km4bk]

@@calebniederhofer6529maybe because your deals suck

[@henryhace]

The Rivian SUV is sweet but not as affordable.

[@namtran512]

@@calebniederhofer6529 Lol, so what? The customer shops around for the best deal and might come back to you because you're willing to actually be transparent.

[@clivewarner2162]

Seems pointless to have sales people if they always have to 'refer to a manager'. Just employ the managers instead.

[@As_A________Commenter]

The point is exactly this… to waste as much of your time as possible so you are more reluctant to start all over again with another dealership

[@tdz69]

One would think. But it obviously works more in the dealers favor. The buying process starts on the part of the buyer doing good research, understanding negotiation then it’s a battle on who can outlast the other at the desk. Lol.

[@garyjarvis2730]

Why have any sales staff if they only act as a messenger between you and the manager? And then half the sales managers have to talk to the general sales manager. The whole system is annoying.

[@abdallahdudin6978]

Because the managers are managing 10 salesmen and working 10 different deals at the same time

[@garyjarvis2730]

@@abdallahdudin6978 So you aren't dealing with the salesperson you're dealing with the manager. Cut to the chase and just talk to the manager. They do this because they don't trust their own employees. Salespeople are just the runners.

[@rr84]

I recently got an OTD quote for a GMC Sierra 1500 (Elevation trim, 2WD & 2.7L). MSRP $51,054 and after my trade-in (not upside down) dealership discount and the incentives. Final OTD price $38,871

[@repairshop22]

For shits and giggles last week i called up a ford dealer with over 17 lightnings on his lot. He was willing to part with an xlt standard for 0 down at 399 a mo plus taxes and fees. I didnt want one but to come down off of a 4k down payment i realizdd those guys are depserate to just get them off the lot

[@briangray5921]

639 a month for five year lease 6,338 due at signing. Doesn't sound like a good deal to me.

[@nickricci2604]

It’s not bad considering the price of the lighting.

[@JohnDoe-np3xd]

@@nickricci2604it’s pretty bad when you consider the value of it.

[@ooooitznasty998]

Fyi customers never call like this...

[@lukecarodrums]

well not never

[@jorgebustamante2751]

so funny when you started pulling the books!!!! HAHAHAHA need more of your personality on these videos. so good. - "Mr. Internet" hahahaha - Do these guys are actually trying to sell cars?

[@daved7064]

tomi sarcasm is hilarious

[@elliott3991]

"so you have quotes from other dealers".... sure, I don't want the highest price if said no lol

[@goldenTym]

6 grand down, and then another 600/mo.... to drive a car? Jesus christ people are getting bent over these days.

[@1Nevergone]

Just a little constructive criticism, sometimes your humor comes off as condescending which at time might prevent you from getting even better deals. Just throwing it out there.

[@craigjorgensen4637]

Any experienced car salesperson would IMMEDIATELY smell out a flake here and would deal with him appropriately!

[@Delivrd]

What are you saying?

[@davidbetran8097]

@@Delivrdyou make it obvious you’re fishing, you’re playing that annoying customer but doing too much

[@randomguy-z2l]

he sounds like he knows what hes doing or has been in the business

[@b4amg]

@@randomguy-z2lhe literally says in a lot of his videos that he sells cars for a living.

[@randomguy-z2l]

@@b4amg thus validating my point.

[@AllthingsRocco]

Man I should have had Tomi work for me. I got a Cadillac Escalade esv. They offered me employee pricing so I was pretty happy. but they did bait and switch and the one I wanted (msrp was like 6k lower, was not available) and I had to purchase a car that had extra features I didn’t really need. (Towing package, air ride) they just grind you down. And belittle you in the dealership. Make you feel like you are a cheap person. It seems like the best way for me to negotiate is through phone, text.

[@theplugrecuiter_4155]

I don’t care how people make me feel it’s my money 💰, and I’m buying a 30k plus car so who is really broke?

[@NRush2009]

😂😂😂 Mr. Internet Manager

[@ni6zo]

I went to a dealership yesterday and they told me they don't negotiate on the car prices. I test drove two of their used vehicles and told that I didn't like the way they drove and how they were being kept. The sales manager came to talk to me about it and I told him the same thing. He asked what price would you be willing to pay for it. I told him I'm not interested in any of their used vehicles and the sales manager told me he can give me a great deal. I walked out all the same hahaha.

[@flores4074]

I'm a car salesman. I don't play the usual game because let's be honest, 80% of customers who walk through the door know what the expectations are for a car deal, and they know they might experience what we're watching on screen here. So I'm honest and transparent. We can work on price. Negotiating is the reason I'm paid to sit at my desk in front of you. You tell me what where you want to be on price or payments, and I'll take that back to my managers and do my best to advocate for you. Realistically, we're probably not rolling this car out at sticker MSRP. I don't control that and it's the way the car business is unfortunately. Like health insurance, it's simply the standard. But you also want and need a car, and there isn't a dealership out there that'll do otherwise. So you may as well work with a salesperson that's willing to be honest. I genuinely try to make all of my customers feel welcome and without pressure, as we're only going to do this if it makes sense to you, and if it doesn't, we just don't do it!

[@gunnardotson5822]

@@flores4074if your dealer isn’t willing to go under MSRP, especially to earn referrals and repeat customers, then people will go elsewhere. There are dealers that will do it. It sounds like you need new managers if they aren’t willing to do it. 😊

[@tylermiller214]

I told my dad the other day paying you the $1,000 dollar fee would defiantly be worth not dealing with the head ache for me..your good at it I’ll give you that but 10 years you have prolly bought 10,000 cars lol

[@Delivrd]

Love it, thank you!

[@PeterCombs]

Sadly, the auto industry still employs armies of sleazy, easily corruptable sales people. The funny thing is, they actually think they are clever...they industry has the reputation they created.

[@FloridamanForever]

Hi Tomi, thanks for your fun videos. I got a question. Im 6 foot 7 with a 1 year old baby backfacing kid seat. Im leaning towards the palisade, any suggestions on cars that would work that currently can be negotiated well? Im thinking of hiring you when im ready, cause I don’t have the skill or mental capacity to deal with these dealers.

[@Delivrd]

Hey! So here is my thought process on a question like this. Don't worry as much about the "deal". Thats important. But whats more important is getting the right car. If you buy the wrong car at the right deal, you will want to trade it quicker. Nobody remembers that they saved an extra 2k on a car 4 years later but they remember how much they hate it.

[@mattkeller2466]

Crazy how the internet works isn't it? One minute he's being coy about his address, the next, I'm looking at pictures of his pink bathroom countertops.

[@Delivrd]

Huh? Thats not my house anymore lol.

[@thebeddoctor4273]

I dont miss selling cars. Its so annoying they dont give the sales people the information they need to sell a car. Its always run back and forth between the sales person and the manager.

[@politico1856]

I hope Tesla robots take all car salesman jobs. Save them the humiliation and us the time by getting rid of this business model

[@imaflocker5885]

We bought a whole bunch of 22s and then they just sit there G I wonder why.

[@rothbj1]

2022 still on the lot?!?!?

[@Delivrd]

Crazy right?!

[@ScottRoofwalker]

Wow. I’d make a price and everything on a ford so easy for you

[@royfoster1027]

Why don’t you see if you can buy the rate down?

[@9MilNorm]

Toni has zero gag reflex when laying on the cheesey shmoozing. lol.

[@fk8lowkey]

Can you try getting a brand new type R under MSRP?

[@Littlebird-m9x]

He is not that good. If anything he just make these fake youtube videos for views

[@coreanstacker5427]

@@Littlebird-m9x What are you basing your statement on?

[@tonycorley2854]

this is the first video by tommy that i genuinely didn't find enjoyable. came off as rude. i also think this might be a staged video unlike the rest

[@Delivrd]

All of my videos are from live stream clips. None of them are fake.

[@Delivrd]

Every call is for a client. I am paid for results for my clients. You guys are watching me work

[@tonycorley2854]

@@Delivrd fair enough. Just an observation, I was iffy. But I enjoy the videos much more when it's a straight forward conversation where you are doing your best to build the relationship with the salesman and giving him the opportunities to fail or succeed rather than you finding any opening to make A remark or backhanded statement. I do genuinely enjoy your typical content. This one just didn't hit home for me. Appreciate the reply

[@amedenica]

Love what you're doing, but maybe turn down the condescending tactics.

[@oPt1k4L]

I love the condescending he does to these sales men, they are the worst

[@TheLetsboogiedown]

Keep condescending....these stealerships don't deserve the respect

[@erikryan1533]

No one who works in commissioned sales wants to get a call from a customer who will often result in no sake or a sale with a minimum commission. And the biggest threat is that they will send additional clients to you if you give a smoking deal.

[@hurubi]

do you provide services in Canada?

[@Cory69]

no

[@Toddb2368]

What you call having fun I consider patronization at its finest. And, I'm not in the car business in anyway shape or form

[@Delivrd]

I would disagree. From callings thousands of dealerships, I can tell you a sales person that has 0 enthusiasm needs to wake up a little bit. If you treat it like a chore, it would never result in a sale.

[@Toddb2368]

@@Delivrd point taken.

[@TheLetsboogiedown]

Disagree... Stealerships don't deserve the respect

[@pauldamore92]

How much do you charge Tommy??

[@brocklanders6011]

He bought a car for me, it was great

[@greensleeves8095]

Gotta love that Ford lololooolo F-150 😂 What the heck are these dealerships smoking lol.

[@MR3DDev]

Tomi killing the sales person with this deal 🤣

[@roberthoyle7160]

Hey Tomi, I was looking into rear legroom space in a certain type of SUV and saw some of your early acting skills at a dealership video. You’ve always had talent.

[@Delivrd]

Oh no, I am terrified on what video you found... I need to go find this lol!

[@roberthoyle7160]

That’s funny Thanks for sharing your work

[@jddonahue2]

who in their right mind is buying a ford lightening?

[@NealChauhan]

These videos seem so mean spirited now :(

[@laronthelion8561]

Don't edge us Tomi, who was lowest?

[@josephkelleher8820]

If middle class people were smart they would NEVER buy a new car. They would try to find 3 to 5 year old vehicles that were well maintained with low mileage for their age.

[@Delivrd]

The problem is used cars are so inflated right now. I have had multiple occasions where I am able to get a new car cheaper than a used car. Also include better rates on a new car

[@BryanVGK23]

I tried that recently, between the higher interest rate and not a big enough difference to just go brand new it was a no brainer.

[@SLHJR0390]

Have you seen rates on used cars at present ?

[@davidpetree80]

This person if they knew what they were talking about would be smart and not give bad advice

[@kckrox6911]

I usually do this, but the price for new and used cars are too close in price…. It’s crazy out here. I am about to buy my first new car ever in my 30 years of driving this month. 2024 honda accord ex. I tried looking at 2020-2022 and the pricing was only $2K-4K difference. I was trying to wait, but my current car isn’t allowing it.

[@analogguy5548]

“Me and you …” 😬.

[@m.a.c.9739]

Mr Manager lol

[@jackarmstrong4051]

10k miles a year? Thats insane.

[@grxve___]

Mr internet 😭💀

[@larkiess]

How do some of these anti social salesmen manage to find employment? It is physically painful how unpleasant they are to speak with.

[@Delivrd]

It beats me, its like pulling teeth sometimes.

[@TATERNUTS1]

Maby you could be a little more enthusiastic lol

[@Fastxfords99]

Saka-malaka-maloooo... English must be everyone's 4th language..

[@RealAmerican555]

It is N as in Narwhal 😂😂😂

[@OShackHennessy]

N as in narwhal 😂

[@scottkellogg8145]

Register Chevrolet brooksville Florida

[@JosephPercel]

Why do you keep changing your location to the dealerships? You are shown to be the same place in your videos.

[@Ih8liarsandusers]

If you really don't know, then you haven't been paying attention to what he does.

[@adama7752]

If a human salesman does this poorly, they'll easily be replaced with AI.

[@workoutwithrob1700]

Then negotiation will go straight out the door lol

[@adama7752]

@@workoutwithrob1700 I wonder what price it will be then?

[@workoutwithrob1700]

@@adama7752 MSRP lol.

[@adama7752]

@@workoutwithrob1700 sure it will.

[@workoutwithrob1700]

@adama7752 100%. AI would dictate the MSRP as well, humans wouldn't be setting a price anywhere. Find a price other than MSRP on something like a new Tesla. Taking out the salesman means there are just prices.

[@regdrums1]

Thanks for the video

[@Delivrd]

You bet

[@notimportant3686]

you speak more in your videos for the viewers than you do for the people you are actually speaking to... all this Mr. internet and other minor slights for cookie points from tik tok consumers, stop belittling the guys you are asking deals from... it is unbecoming... it was a little gross watching this

[@davidpp330]

Why is car shopping like pulling teeth!!!

[@enzoman1987]

Should have asked the coughing guy if he’s okay instead of being a douche. Don’t let the youtube game let you forget basic empathy for other human beings.

[@marcosborrell422]

First🎉

[@kellybarnett7578]

You come across condescending. I can miss a sale for this reason alone.negotiate w out being an a*sales people work hard, long hrs. Be respectful.

[@Delivrd]

I mean I think I was pretty nice in this video. Just rewatched it. The only time I turn "mean" is when games are being played.

[@jc7887]

Your corny attitude was a huge turn off. Go back to your old style.

[@Delivrd]

Its not a new style, its how I always am. I negotiate 100s of car deals. I change it up for myself. I negotiate for my clients, recording is just for your guys.

[@jc7887]

@@Delivrd Alright, well this is not a good look.

[@JackB-d5g]

@@jc7887⚡️⚡️🤣⚡️⚡️

[@xtype2006]

This one is a little cringy. Just talk like a normal person and not like a game show host.

[@scottcohen1776]

Tomi, you were extra obnoxious today.

[@Delivrd]

Thanks! :)

[@scottcohen1776]

@@Delivrd anytime! 😂

[@tylerstanley7775]

Messing with another man’s meals. Not cool. I hate car dealers, but your tactics are the same thing the dealer uses in essence.

[@Swift016]

So an even playing field is bad? What a bad take.

[@newthing26]

It’s not fun you come across as condescending

[@hurubi]

second

[@andys242424]

I have a Tesla. Then you tell me in your obnoxious condescending voice that your name is Tommy but spelled Tomi? I’m out! Click ☎️

[@mike-uw6wt]

No one cares.

[@daysoff4ever]

OMG I would rather go to the dentist- 18 minutes of you leaving messages. terrible

[@itsmargemrssimpsonifyanast2016]

Yeah, your tone is pretty snarky. These guys are working to take care of their family. No need to be so condescending. Im all for learning how to make a great deal but geez, be kind.

[@vicpz1]

Yup. I thought the same. That f-ing tone. Annoying.

[@9MilNorm]

Toni has zero gag reflex when laying on the cheesey shmoozing. lol.

[@royfoster1027]

Why don’t you see if you can buy the rate down?

[@Ih8liarsandusers]

Why would you do something dumb like that?

[@royfoster1027]

@@Ih8liarsandusers it saves them money and they get all their money they use to buy the rate down back 100% guaranteed.

[@jamesm.2802]

N as in narwhal 😂