Call Center Training: How to Handle Mock Calls in Class

[@ReaNinja]

⭐️ You still dread that mock call? 😂 Leave your questions & hesitations in the comments. 💗

[@kennhidalgo2548]

Is it right, that if you did not pass the mock call in foundations training. You wil be terminated?

[@ronadolero]

I know this will help me a lot because we will have the mock calls later.

[@ReaNinja]

@@ronadolero Good luck! 🙏

[@ReaNinja]

@@kennhidalgo2548 Possible. It depends on the account.

[@lincylorigo226]

We have mock calls later huhu I'm nervous 🤧❤ Thanks for the tips!!

[@dianesumaoang6081]

Hi, I've been watching your vlogs since last month. Last week, I finally got hired. Thank you for your tips. God Bless! I'm a fresher so all your videos are very helpful. 💙💙

[@ReaNinja]

Hi Diane! Congrats on your new job. I'm glad to know my videos helped. Thanks for watching. All the best to you! 🙏💗

[@junrenzolaxamana7713]

This youtube channel deserves more subscribers!!!

[@ReaNinja]

Thank you! That means a lot! 💗😄

[@ryanpure8656]

Ikr!

[@dianarosscatedral3478]

just got hired last night, thank you for the tips on how to answer the questions. I have watched your vlogs 2 nights before the real thing and gladly I pass. now I am still watching to know more on how to pass the training and the proactive tips so i could be fitting to the job. Thank you ninja, so much

[@ReaNinja]

Congrats Diana ❤ Happy to know that my videos helped. Wish you the best in your training.

[@daniloricojr1210]

Thank you for the tips Ms. Rhea. I will take it seriously to prepare myself for handling mock calls during our training. Your videos giving me more knowledge about this industry.🙂 I hope I can pass all the assessments in my training . This coming monday is the first day of my training in Health care account.😊 God bless!👍🏻

[@ReaNinja]

You're welcome, Danilo! 💗 Happy to help. All the best to you on your training. 😄

[@PerezerepL]

Thank you for sharing your know-how. I just went through all the videos in this series. I took notes on each one. I will have my training next week, and I already feel better.

[@ReaNinja]

Wow, that's amazing Luis! Thanks for watching and I'm happy you took notes and feel better. I truly wish you all the best on your training and career. 💗🙏

[@markyaustriavlogs7207]

Tnx ms. Rhea..i finally got hired in Telus Int'l now im on the training process...Godbless

[@mjjueco9257]

I always get nervous every mock call in our class, once I get nervous, I started stuttering. Thanks again for your pointers ms. rea.

[@ReaNinja]

You're welcome Mj! You'll get over the nervousness eventually. 🙂

[@williamzerilchannel7892]

I'm a newbie in a call center and I'm always scared every time we have a mock call, how to overcome this kind of feelings😥😥😥

[@alleonaquijano6436]

Ms. Rea we're having our call simulation this coming friday. Thanks for this video!

[@BlackSheepManhwa]

We will be having our mock call tomorrow. I'm so excited and nervous at the same time but I'm glad that this video helped a lot and somehow boosted my fighting spirits. Thank you... 😊😊😊

[@ReaNinja]

Yay! Thanks for watching and yes for fighting spirit. Good luck! 😃💗

[@jaelagatus7876]

I got hired because of your application video, and I am under training now and will do phone certification later. I hope this helps. Will update ❤️

[@clarissabaylon3781]

Hi are u an agent now? Thanks

[@abbygailmance-belen9918]

Thank you Ms. Rea, today is my 4th day, and i will be taking mock call/ call simulation .This video really helps 😍

[@shindigrodriguez4860]

thanks for encouragement..i used to cry feeling stupid about myself. i wish to be just like u and all d call center agents..

[@ReaNinja]

Hope you feel better now.

[@shindigrodriguez4860]

@@ReaNinja i felt better now that u noticed me..haha thanks and i hope i can take courage applying

[@danielaba-oc2647]

This is really informative. You are worth subscribing. Even my trainer wasn't able to explain it all but you did. And im thankful

[@ReaNinja]

Thank you! So happy to help. ❤🤗

[@christianlopez9457]

Thank u for your tips.. I got hired last tuesday 😇

[@ZeroElementPHchannel]

Oh man.this is very helpful.reading all the comments.guys its true and u can actually used this to boost ur confidence as well.new subs here.frpm ex bpo employee 😂😂😂 godbless po

[@ReaNinja]

Thanks for subscribing! ❤ Glad to know you're watching. 🤗

[@jazzyxxxiii9786]

Thank you for sharing your knowledge ate ninja 💕

[@ReaNinja]

Jazzy you're welcome! Thanks for watching. 💗

[@ariannefexodo6225]

Yeah , im so proud of you. More subscribers to come , godbless you

[@ReaNinja]

Thanks much for your support! 💗🙏

[@ambotnimo3895]

I don't think so if I could pass the interview but hoping I can overcome my fear especially mock call.. thank you ninja for the tips❤

[@cielotorres5808]

I learned a lot of advices from you. Hope that you can make videos for using different tools in call center that we are going to encounter as we go through our training. 😘😘😘 Thank you so much you helped me a lot. ❤️❤️❤️

[@ReaNinja]

You're welcome, Cielo! Glad to know my videos helped. 🙂 As for the tools, sorry but I don't think it's possible for me to do a video about that because tools are really different for each account or company. Most tools and account-specific information are also confidential. 😅

[@cielotorres5808]

@@ReaNinja Its okay. 😁😁 Wishing more power to your vlogs. 🙂🙂 I'll be just here and keep on looking forward to your success. 😘😘

[@ReaNinja]

Thank you 🙏💗

[@Sjay682]

Hello ma'am. Im watching this video right now. Cuz we will have our mock call on MONDAY 😢 Im so nervous. .. Thankyou for this.

[@ReaNinja]

Thanks for watching Sarah. Good luck on your mock call. 😊

[@alohaelle17]

Deep dive! You're so encouraging and motivating. 😊

[@ReaNinja]

Thanks as usual!! 😊

[@danielaba-oc2647]

Miss ninja can you answer my question. If another agent transferred a call to you and the customer has been verified already. And it says that he has a problem about his bill is it really important that you should build rapport or it's ok if you'll just do a small talk

[@ReaNinja]

I'd really just start my statement with empathy (or apology as needed). When the customer comes in with a problem, you wouldn't want to chitchat. Better to just focus on how to resolve the problem.

[@JoshuaGuillen]

Thank you for these videos, they're very useful :) I would like you to do a video of sales account

[@ReaNinja]

Welcome, Joshua! I'm not very well-versed with sales as I have very limited experience in that aspect, but I already set out to interview some experts. 👍😄 Thank you!

[@JoshuaGuillen]

@@ReaNinja thank you so much ^.^ and I wanna know where are you from? :D

[@ReaNinja]

@@JoshuaGuillen Cebu, Philippines 😄

[@JoshuaGuillen]

@@ReaNinja really? :o I thought you were from my country lol I'm from el Salvador by the way :)

[@ReaNinja]

@@JoshuaGuillen I have a couple of viewers from el salvador. 😂 Hello from the Philippines, lol. Thanks for watching! 💗

[@ma.theresacanada8770]

thank you so much for this awesome video Ms. Rhea ❤❤ wish you more subscribers for this channel ❤

[@ReaNinja]

Welcome Maria! Thanks for your support to my channel. 💗🙏

[@maccoycalara907]

Ms Rea thankyou for your videos it helps me a lot .. More power and more videos 💓💓

[@arcramirez6397]

I will have a mock calls today and I'm so nervous because this will be my second time doing it and this time it was an exam after communication training...I don't think I can do this 😫😫😫

[@clarissecura8517]

Notifs squad here, been waiting for this all day 😬😉

[@ReaNinja]

Heyaaa!! Thank you for waiting and tuning in. Much love! 🙏💗😅

[@rheyjonequino473]

Thank you for your vlog it well help me a lot regarding to mock call.

[@ReaNinja]

Glad to help! 💗 Thanks for watching. 😊

[@jussamaepatalita4646]

Thankyou miss rea for all the tips i did it😍🙌

[@aicapuigcerver2623]

Hi! I am a call center virgin, and unfortunately I am in a mobility sales/ csr account, and its very hard for me to handle at&t billing since there are so many unfamiliar words for me, most specially when trying to explain charges and fees. Can you make a vlog discussing about billing statements for internet and tv, internet with next up etc and provide sample billing and call handling as well 😊 Thank you so much!

[@MotodacsTv]

how was it for today ? did you pass the training and the nesting . same account here mobility . next week gonna start nesting . can u give me any ideas thank you 😊

[@user-gv3xr8uo7vVY]

I subscribe,because Its FT week. Need to pass the Mock Call.. Can you make more video about hotel and flight booking.

[@ReaNinja]

Will add that 🙂

[@momierica575]

Thanks for this video. I learned a lot from ur videos. I'm a newbie in call center. And Im nervous for mock calls😊📞

[@elizabethvasquez1024]

How do you treat a member of a healthcare program and the member thinks that you need to search the health plan and there not members yet or speak to you like your suppose to assist them and they expect it’s your job to help them . Please tell 😡

[@jornaldnace6410]

I will be having mockcalls session on Saturday I hope I will do it as well. 🙏

[@ReaNinja]

Good luck!😊

[@melissamacawili968]

🤞

[@elnino1379]

maam rhea please make more videos about the training. ty

[@jenicaherrera8176]

Im watching all your videos I hope it will help me past my trainings any advice? 🤞

[@ReaNinja]

Thanks for watching! Just take it one day at a time. ❤ All my training tips/advice are in this playlist: kzbin.info/aero/PLpEXFgzuDIjBzxdiaSkX99bsBjc5hA6Yl

[@ZeroElementPHchannel]

U might make a short video on how to handle short tempered teamleads.😂😂😂and some ways to overcome fears from tardiness and overbreaks

[@ReaNinja]

Ok ill put it on my list 😂 thanks!

[@ZeroElementPHchannel]

@@ReaNinja looking frward for more informative videos.

[@mariesam1195]

😭😭 thank you so much for this. This is my problem now, I'm kind a bit scared with mock calls but I've always wanted to improve. I'm having a hard time to talk during calls because I don't know what to say, how to respond and at the same time I'm nervous. But I'm working on it, I just need to be familiar with that kind of feeling right? Lol! Next week we will be nesting, wish me luck and thank you for the tips. 😘

[@ReaNinja]

Hi Marie, you're welcome! And yes you're right, you'll be scared but eventually you'll get used to it. My heart palpitated on my first ever graded mock call years back. I had to be brought to the clinic. 😂 Good luck on your nesting. You can do it! 🙏

[@Latormenta129]

You are so helpful thank you Rea😊

[@marjoriecarreal3845]

Can you help me on how to provide a very good service for the customers when it comes to selling a specific product item? 😇😅

[@coryluvseojin]

thank you..keep it coming!

[@josejrpallones308]

what sentences or words that are showing emphaty and symphaty

[@mors9254]

it's empathy and sympathy

[@ayaloreche2109]

Its help me a lot thank u .

[@ReaNinja]

You're welcome ❤

[@johnfordcoley5228]

Thank you rea❤️

[@maryclaireabadilla3200]

Hi maam im a trainee i already have my mock call by our q.a. but unfortunately i got a low score. I got 0% in my communication skills. Can u give me some advice pls. Thanks

[@ReaNinja]

Check out my playlist - it's called Improve Your English :)

[@shyleymorales3934]

I love you po ate Rea ❤

[@ReaNinja]

Love ya!!

[@synthetic2242]

Can you please make a video for healthcare account

[@ReaNinja]

kzbin.info/www/bejne/i3a0p56Xfq-JgM0

[@aha5888]

I just got hired yesterday by luck i guess. Got my JO during my 4th time applying for BPO. My training will start next week, I'm kinda' nervous right now because i think i'm one of the 30% of the newbies on our batch, everyone else seams already good other than me. Also damn that air conditioning on the site, my sweater didn't help at all keeping me warm ;[ haha.

[@ReaNinja]

Oh wow congrats!! 🙏 Dont worry too much about being a newbie. Everybody started as one. You will be trained so learn as much as you can. 😃 Yes, call centers are like a big freezer haha. The computers need the cold more than employees do. LOL 😂

[@aha5888]

Call Center Ninja. ok . I'll keep watching your videos again. it helped me a lot. thanks

[@sheenagallo3153]

Thank you kaayo ate Rea. Kulbaan kaayo ko unya 10 pm mag mock call me first time naku tapos kung makulbaan na ko ma mental block na ko makalimot ko sa ako i tubag. Mahadlok ko basin maulawan ko sa ako mga kauban og makasab.an ko sa trainer kay di ko maayo.

[@ReaNinja]

Just do your best Sheena. Normal ra ang kulba but eventually, you'll get over it. All the best! ❤

[@fervianruggles8082]

Thank you thank you thank you!!

[@ReaNinja]

You're welcome 😊

[@lenarddagsa6490]

Thank you soo much 😚😚😚

[@ReaNinja]

Welcome Lenard! 🙂

[@joannaayalde6248]

Can you please make a mock call video for ecommerce? ❤

[@ReaNinja]

I will see what I can come up with. 😊

[@joannaayalde6248]

@@ReaNinja thank you very much 😍

[@titabob-bob5130]

Hi Ms. Rhea! I am now in the Product Training and we will be having a Mock Call Exam and One-Live Call for the upcoming days. I'm really nervous :( How to overcome this feeling? What if I didn't make it? 😪

[@juliusthewarrior4063]

xorry to tell you this, guapaha gyud nimo maam oi. natural raman ma crush.

[@ReaNinja]

Salamat 💗

[@juliusthewarrior4063]

@@ReaNinja you're welcome ma'am.

[@joulslagonoy2867]

i am nervous

[@ReaNinja]

That's normal. Just go for it. 💯

[@Charrah18]

Ms. Rea. May i know how much po ang salary sa bpo po?

[@ReaNinja]

kzbin.info/www/bejne/a3illZZqep2eeNk 😊

[@Charrah18]

Thankyou po!😊

[@freeenglish5034]

The main part starts here 2:10

[@strictlysmart7132]

Hey Rhea I kinda love the way u speak I mean it's tooo cute....love u Ninja

[@ReaNinja]

Aww thank you Sachin! Much love 💗😂

[@strictlysmart7132]

@@ReaNinja I m falling in love with u rhrea..m in love with the way u speak.....i love u mwah

[@hannahigot3125]

Well in my case, we are not allowed to bring anything inside the training room. Which also means that we’re unable to take notes, all we can do is to take note mentally. So every time I study, I just familiarize everything. And when I got called for a hot seat role play, I wasn’t able to resolve the issue... because my nervousness was overtaking me and I was having a hard time trying to remember and familiarize what we have just discussed. So I ended up “blanked out!”😂

[@ReaNinja]

You're not allowed to use your PC's notepad? 😐 That's tough. Kudos for doing your best though. 🙂❤

[@ireneledamo]

same here☹️

[@momierica575]

Hi