the rudest thing a customer has done - REACTION

[@rayne_stormzz]

The girl grooming the dogs was so CLEAR and DIRECT, she didnt give an inch and I love her for that 👏

[@smoothlyamusing]

As a former dog groomer they were lucky she allowed walkins. Most are booked weeks out.

[@msCabins]

My gut says she won't allow walkins after this...

[@jabi4eva]

As a dog groomer I completely understand this bc you just become done with customers

[@FireFang97]

I do grooming and even with 2 bathers 3 people who cut the dogs fur and brush them out and on greeter we still sometimes don't get dome till an hour after close cause of so many dogs now I don't know if that person has help but good on her for standing her ground

[@FireFang97]

@@smoothlyamusing I know the place I work at is booked out for months at a time

[@cultivatinggrace]

The lady who pulled down the skirt went to the police because the teens involved posted their videos of her behavior to TikTok and she felt she was getting harassed. Then the teens went to the police to report her. She ended up getting arrested for assault after the police investigated!

[@AB-mx1de]

Yes, as a Utahn I can confirm. Karen also tried to use her job title 🙄 but got fired

[@n.r.m.15]

She told on herself. That was the funniest part. 😂😂😂

[@RachelBenedetti]

Let us all remember - she told a cop when she was complaining about being 'harassed' online that SHE THOUGHT THE GIRL WAS A MINOR! She did this to someone she thought WAS A MINOR!

[@intuitive_duck]

Lady put herself on a predator’s list out of jealousy. Crazy.

[@catwalkster]

Im so glad she got arrested.

[@rhonda8231]

In regards to the cutting in line. I am in a wheelchair. When I am in line you would NOT believe the amount of people who "don't see me", as they cut right in front of me. Usually I don't say anything, I am too shy. But if a friend is with me, and they speak up. It is always the "oh I didn't see her", and very snarky about it. Once there was a long line up, a security guy was walking around, he saw me, and he had me go to the front. I was so shocked, I had tears in my eyes. I felt like royalty LOL.

[@YochevedDesigns]

I am so sorry you have to experience this on the daily. I once saw a bus driver try to drive away without pickup up a wheelchair passenger because he didn't feel like getting out to open the ramp. A bunch of bystanders literally blocked the bus with their bodies and screamed at the driver to let the passenger on, and wouldn't move until he complied. At that moment, my faith in humanity was (temporarily) restored.

[@_kuzunoha]

As you should girl! 👏🏾👏🏾 I'm so sorry you've had to deal with that treatment in life, but I'm so glad that you had that sweet experience to hopefully offset all of the bad! 🥲❤

[@caffeinatedkatie4696]

@rhonda8231 I get it. You need to speak up, tho. Put entitled ppl in their place. I've almost gotten hit by cars several times riding my bike because "I'm sorry honey, I didn't see you" Then you shouldn't be driving.

[@InteriorDesignStudent]

I was in a wheelchair for two months. It made me instantly invisible to some people and instantly, "I want to make her life easier," from other people. I was trying to get out of a toy store but it was crowded and a guy blocked the aisle. I asked nicely. Then I asked firmly. Finally I yelled, "If you do not move out of my way, I WILL run over your feet." His friend made him move. What you described is ableism. Get past the shyness and advocate for yourself. "You didn't see me in my big-ass wheelchair? Or you just like to pretend people like me don't exist. Which is it?"

[@MB_Ghostie]

I hate line-cutters! Especially if you've been waiting forever.

[@Khajiitwares333]

The dog groomer lady handled that so well. She gentle parented that man “no sir. I don’t know why you’re expecting it when I tell told you it wouldn’t happen, no sir.”

[@LLandS18]

I don't like dog groomers that take hours and hours to groom a dog. 6 hours. What kind of dog is it a filthy dirty Pyrenees. My dog groomer to do my two king shepherds and my little dog will take 4 hours. I don't like this oh we half groom them that we go work on this dog and then we half groom that dog. Then we go back to your dog and then we go back to dog c and then dog d. No. Grooming is stressful. It should be one dog. One groomer done. Yeah he shouldn't have brought it in when there was no appointments but I kind of feel like that's the way she runs her business and it's a really crappy way to groom dogs.

[@foxbuns]

maybe you should groom your own dog then? ​@@LLandS18

[@dandotvid]

@@LLandS18 Did you miss the part where she said they had 22 dogs that day? It wasn't 6 hours for one dog. It was a six hour line behind many dogs before they got to the *walk in.* Appointments come first. If there aren't appointments available, don't walk in and expect speedy service, because there isn't the time for that.

[@mage1439]

She has to listen to little yappy dogs all day then listen to this MFer yap at her. My blood would be on fire.

[@LLandS18]

@dandotvid don't take 22 dogs a day. That's way too many dogs.. I would rather pay a little bit extra and get someone who can solely focus on my dogs. Doesn't mean he wasn't rude and entitled. Just doesn't change the fact that that's way too many dogs.

[@Xohaze]

When faced with a Karen spouting that "we're never going to come here again!" my mother is the type who, as a patron, will never pass up the opportunity to loudly exclaim "THANK GOD, because never having to listen to you again would be the HIGHEST blessing! No one is going to miss you please GO! HURRY UP." and honestly i love that about her.

[@MsSharkDemon]

Lol, good on your mom. 😆

[@widowgirl1254]

Lol, good on your mom 🤣

[@Tori.601]

What's funny is when they say that & they're back a week a later

[@dragonfliesnh4204]

Let me guess, she used to or does work in customer service and can say these things as a customer without being worried that she'll get fired because she's not at work... Sometimes it's freeing to be able to say things as a customer that you can't as an employee. She sounds hilarious!

[@kellysmall2492]

I’m borrowing this line. Lol

[@wendyg.2664]

"This is not an airport. You don't need to announce your departure." Charlotte, I love this line! Thank you! 🤣😍

[@raeannechachula3462]

7:26 If a customer says, “I’m never coming back here again!” The best response is to look at them hopefully and say, “You promise?” Shuts them up every time.

[@seeya205]

I just say "Have a good day!". It pisses them off and you can't get in trouble for it!

[@sabinebruhns6632]

Best answer: Oh good, then I do not have to ban you from the bar."

[@paulagoeringer9466]

Then yell yeah! and throw some confetti in the air while doing a little happy dance 🎉

[@lindapatton4478]

"I hope your day gets better." always confuses them. They can't tell if you are being sarcastic or sincere and walk off looking like someone just gave them a hard math problem.

[@phoenixfinery9293]

My favourite is just to say 'thank you!' bonus points if you look relieved as you say it.

[@crystalweible152]

I used to bartend. I've pointed out the "Right to REFUSE Service" sign more times than I care to remember.

[@esmooth919]

As a former Lyft driver, I've lost count of how many times I've had to kick customers out of my car, some of whom for some rather egregious reasons

[@careyannesh]

“According to my company’s Unacceptable Actions Policy, I don’t have to tolerate this behaviour from you. I’m gonna ask you to leave the premises and failure to do so will result in me calling someone to escort you out.” Is the standard phrase our boss had us memorise on DAY ONE 😂

[@mage1439]

@@esmooth919 Have you ever had to threaten that if they don't get out you're driving them right to the police station?

[@mixedmediaartgirl300]

I STILL have server/ bartender/ cook/ restaurant nightmares years later. It's a different kind of stress! And the stuff that went on regularly every night... No one would even believe me unless they've worked the same places. I don't miss it! Was great money though...but not worth the dissolution of my very soul

[@Evilfairy04]

I figure if it wasn't early in their career they would have told them to leave. I was shouting at the screen You need to leave! 😂

[@epapa217]

23:38 She DEFINITELY saw her phone in her purse and THAT is why she was hesitating to give her number out for him to call it 🙄

[@LaeLiHeart]

she also barely even “searched” in her purse

[@CraziestDiamonds]

As soon as someone says "because f*** you", you tell them to leave your bar. They're not welcome there. Period.

[@stuppittyhed]

Yeah it was a bit scary how passive Santana was. She's not gonna make it in this world.

[@mage1439]

@@stuppittyhed Eh, she might learn. I was always passive, and then one night I had to break up a bar fight and almost ended up in a fight myself.

[@gem9535]

@@stuppittyhed That's an incredibly weird thing to say. You don't know if she's even allowed to kick people out. That might've gotten her fired for all you know.

[@markojotic]

@@gem9535 Wouldn't you think that any bar has to have someone who can trespass a customer. As it is they have to cut off drunks.

[@operaanna]

Yeah I was confused as to why she didn't just kick them out. Never been a bartender so don't know what needs to happen to justify it but this seemed quite up there 😅

[@sunflowerbaby1853]

I was a Dental Hygienist. Patients would come late for their appointment and I would be chilling in the lunch room eating my salad. You could hear them banging on the window demanding to be seen. Some would stroll on in screaming. I just sat there eating and said would you like me to make YOU work on YOUR lunch hour? I was here ready for you. So sorry you can call after lunch hours and reschedule. It will be a three month wait. They would threaten me saying I’m going to talk to the Dentist. I said go ahead, he will charge you a late/ missed appt fee.😁

[@NunyaNomi]

Late and cancellation fees are a must.

[@lizzyblitz07]

I'm late semi-frequently due to having several chronic health conditions and disorders. I ALWAYS make sure to call ahead if I'm running late and let them know. If we need to move the appt I understand. And if there's a reasonable fee I'm happy to pay it I say reasonable bc there are some truly wack fees. Once had a psychiatrist you'd always have to wait 2 hours to see. He literally had 3 waiting rooms you'd move through bc the wait times were so long. But if you were 15 minutes late (still 1 hr 45 minutes before you'd be seen) they'd charge you $90.

[@rachaelbrugmans4309]

​@@lizzyblitz07 yes, most late fees and cancellation are perfectly reasonable! BUT some fees are outrageous/seem set up almost as a form of fee entrapment

[@sunflowerbaby1853]

@ We always appreciate when patients called. As a hygienist we have a tight schedule. 45 minutes per patient. That had to include medical history review, oral exam, probe charting, X-rays if necessary, the cleaning and polishing and the dentist rolling in for any issues we found. If you run late that time is removed from your appt. If you were an easy clean I might be able to swing it but if you had major tartar and staining I would be unable to do it properly. And it’s not fair for the next patient who is on time to get their appt reduced in time. And personally I never ran late into my lunch hour or going home exactly at 5pm. All of my patients were aware that I ran on time. You got my full attention. If you were more than ten minutes late you could choose to reschedule or see if the dentist would clean your teeth. Now he never ran on time so patients would get confused why he would see anyone regardless of the time versus myself who was un-negotiable. I would always explain how would you like me to show up at your job late and reduce your time eating lunch or leaving work late. You wouldn’t. They don’t want to work late but expected me too. Patients would even get mad if I went on vacation. It took roughly 3-4 months to schedule an appt with me so if you missed your appt it was a long time. I always put them on my cancellation list so they would get those slot firsts. I don’t agree with late fees or cancellation fees. Stuff happens that you can’t control. Traffic, weather, parking or just being sick. I always felt having to wait for a new appt was enough. And your also right, when Drs give you a time and you wait for an hour or more I’d like to charge a waiting fee.😁

[@amandaloel1782]

​@@lizzyblitz07 What was the purpose of having to be there 2hrs before your appointment? I don't have 3hrs to take out of my day to see a psychiatrist.

[@Chumpess_X]

I work in retail and hear the “I’m never coming back again” regularly. They always come back.

[@heatherlowe7330]

And buy the same thing/service they b*tched about the day before 🤦😮‍💨

[@cassiemoyles4177]

Like the next day too. Have the same convo AGAIN, except this time they say shit like "the person yesterday did it for me" Except that's a lie cause I AM the person who was helping you yesterday and I didn't do it then either. People are truly a miracle. I mean that in the most sarcastic way possible.

[@KittenlessLadyCat]

Blocking the doorway with anything is a fire hazard...period.

[@JohnHill-qo3hb]

If this is true then why are retailers with double doors getting away with only unlocking one of the double doors?

[@HaHaHaLMFAOtv]

@@JohnHill-qo3hb because there's still a door to go through...

[@foxbuns]

​read what you wrote, very slowly, out loud. give it a real good think. 😂 ​@@JohnHill-qo3hb

[@mage1439]

@@HaHaHaLMFAOtv Yeah. I wanted to ask if this person realizes double doors aren't mandated.

[@zoaragutierrez283]

​

[@Princess_Zelda2022]

12:02 For all the people who don’t understand, dog grooming is hard on us physically and mentally. I had bilateral carpal tunnel at 22 and so did many of my coworkers, back injuries are so common, finger amputations, trying to get a 150lb dog in the tub and on our tables and then drying and cutting their hair. We see neglect CONSTANTLY. Dogs coming in pelted so badly that the fur comes off in one piece and sometimes body parts fall off too because the matting cut off the circulation, you can’t unsee something that horrible. On top of all that we get yelled at by entitled customers every single day. Tip your groomer and don’t be this person. We work our butts off and always put the dogs first.

[@KOKO-uu7yd]

I love animals, and there are many careers I've considered because of it. In the end though, I realized I would be GREAT with the animals, and hell with the people. I realized there was no way I'd make enough to cover bail, once I snapped on someone 😢😢 MUCH RESPECT to you! Thank you for having the constitution I lack, (but I'm far better than I used to be. I absolutely hate being ineffectual too, which unleashed anger will do)

[@TheLunafilms]

I just quit working in a grooming salon after 7 years and the conditions were awful. My physical reaction to this proves I have CPTSD.

[@ThisIsJ.Nicole]

As a cosmetologist who's had pet groomers as clients, I totally get it. It's a different type of stress.

[@ashleyd6484]

I work as a tech at a vet clinic that has boarding, grooming etc. Grooming is not for the faint of heart ♥️

[@HolladayEndAtBohicaGarden]

Yes- it is physically demanding (hardcore) and emotionally....JFC the shit that we see (it's not just dogs, we see cats and some do other pets). You tip your barber or hairdresser (if you are a decent, normal human being)

[@purrmageddon5749]

21:20 "You moved your feet and you lost your seat" 😂 love it

[@asterholland9081]

He got to a charging station in the same lot as the girl and had to move to wait for a different charging station to open up because the one that opened up for him was out of service, or not working.

[@jachyra4]

Yeah, sorry, but I'm kinda on his side. I don't know the specifics of where he was in line, but if you wait in a line, get a defective charger or whatever, you're kind of entitled to whatever spot opens up next. Unfortunately, that usually needs to be enforced by an employee, and I'm assuming no employees watch these charging stations.

[@davidmistoffelees8459]

Yea she could have been like "well I was in line before you were in line before you left the line to go to another charger, and I left the line, so I'm justified in getting back in this line while you were not in line because I was in line before you were, specifically not in line, before you were in line".

[@belletie]

@@asterholland9081 That's exactly what I heard, she just wanted to argue technicalities to justify not letting him back in his original place in line. If you are in line for self-checkout and your register doesn't work, do you have to head to the back of the line? To her, yes as long as she personally didn't see you in line. Sorry, that's not how lines work.

[@Fran_Glass]

8:42 the video where she gets arrested is hilarious. The cops call her in and she is just rambling about what happened assuming the cops are on her side. Then they're like "turn around and put your hands behind your back" and she is SO SHOCKED. Her face is priceless. 10/10. I recommend it.

[@anaisabel713]

Where can I see it? Lol😂

[@huskytail]

@@anaisabel713 just search for "arrested for pulling skirt down" and enjoy 😉

[@laughingcorrpseholly4136]

I second the question of where can I see it 😅

[@alexiswilliamsinc]

YT account: Law&Crime Network Title: Bodycam Karen accused of touching teen inappropriately over short miniskirt

[@nicoleortiz9884]

they blur her face tho, you don't get to see it when they actually put the cuffs on for some reason

[@Nosforatugrrl]

I own a cafe that runs programs for teens and young adults with Autism and other Neurodivergent disabilities, and since starting the program I have experienced the worst of human detritus possible. From Karen’s using the R word because their coffee is taking more than a couple of minutes, to creepers trying to get personal information out of vulnerable girls, it doesn’t seem to matter if I think it can’t get any worse, there’s always some AH waiting in the wings to prove me wrong. Honestly, WTF is wrong with these people?

[@Pink_Aqua]

So many kudos and props to you! People like you that own businesses that provide experiences for teens and young adults with disabilities are the salt of the earth! I'm sorry you (and them) have to deal with the crap of the earth.

[@PoisonEngene]

My brother had a program like that in his high school. The only real problem they have had so far is one futureless kid who became a baby daddy his freshman year kept ding dong ditching their cafe space. But since everything was contained in the school building or supervised supply trips, it was easy to keep creepy folks away.

[@wvnne9012]

I did a really similar thing, but worked with any unhoused or individuals in unsecure housing. Our cafe staff were all clients in our care, where we got them work experience and access to support programs. The amount of stuck up office vultures who would come in in a hurry, and shout at people with disabilities attempting to learn job skills in real time in a high pressure environment....NOT ON MY WATCH. I put my angry bartender voice to good use in that job.

[@KatieB33]

As a Disability support worker, I don’t get a lunch break. I eat when my client eats. 😂

[@MythicalCrayon]

i have an autistic son and if someone called him a R word or said some messed up shit i would likely end up in cuffs cause im going to start swinging.. what the F&^% is wrong with you!? Just cause someone isn't "normal" doesn't make them any less human.

[@KayaHenry-f5j]

Nobody ever speaks about Charlottes positive energy I’m going through the worst break up ever had my first shower after a week finally starting to get over it and I needed some form of positivity in my life and Charlotte has been that positivity. Nobody speaks about how much content creators actually help people 😊❤

[@stephaniefarley1236]

From someone who worked with the public for over 20yrs and was a security guard for almost a decade I can say with 100% that the louder they get all you have to do is get a big grin lift your arm and wave saying "Have a nice day" as loud and cheerful as you can. It p*sses them off even more it's funny as hell.

[@pawclaws7598]

Someone put in a complaint about a coworker for telling them to have a nice day after that patient was rude as heck

[@SatyrToon]

Something people NEED to understand is that Walmart employees are LITERALLY not allowed to help people off the clock. It's in the handbook. They call it "Unpaid labor" and you can be fired. Stop expecting people to put their livelihoods on the line for your convenience.

[@Courtannica]

Walmart also s ucks so there's that. XD

[@sarahkinsey5434]

I get asked questions all the time when I'm on the way to my lunch. Usually it's a quick "where is this" question.

[@jenniferd264]

I’ve stopped workers a bunch of times only to get told “I’m on my break” so I look got someone else.

[@jade8910]

Retail employee here, but have never worked for Walmart, and I refuse to do work off the clock. I'm not volunteering here. If I'm not getting paid, I'm not doing any work, and that includes offering customer service. If I see a customer off the clock, ESPECIALLY off the property, I don't even know them. I'm not getting paid to interact with you, I don't even know you right now.

[@ellenkarlsson9490]

I used to work for a supermarket and the clocking machine was in the back, meaning if you got stopped by a customer on the way to your break you were still clocked in. I wonder why Walmart doesn't have that system, especially if they're not allowed to work on their breaks.

[@ladygoodmen]

The ones “cutting in line” didn’t seem to be cutting if they had been there already - some queues take hours for theme park rides and I know my bladder waits for nothing and no one 😂

[@LindsayStevens-j9b]

As a dog groomer, much respect for that lady. We deal with clients like this so often & every groomer I know that takes walk ins make a t very clear that there is no ETA as the dog is worked on between other appointments

[@kittikat2318]

It’s weird he “needs” his dog groomed, like…right now. Everybody should know walk-in’s typically come last, or when there’s enough time for them. He grabbed his dog back so she skipped her breaks for nothing! 😡

[@Philemaphobia]

How stressful for the dog. What kind of dog owner does that to their pup? Make an appointment! Don’t let your dog sit a whole day with several unknown dogs in an unknown place with unknown people that touch them all the time and effing bathe them.

[@KOKO-uu7yd]

​@@Philemaphobia YES! THIS!!!

[@shawnycoffman]

And rational people understand that from the get-go. 'Rational' being the operative word. 🫤

[@jenn8179]

Respectfully, if you have 22 dogs and you would have to keep my dog for 9 hours, I'd rather you say you don't have room today. I had an appointment for my dog at 10:30....they still hadn't called me by 3:30 and they closed at 4pm. I was none too happy. Has she gone potty? Have they given her water? I don't know what's happening to her there. I didn't go back to that groomer.

[@MrsWellner]

Woman at 8:30 has been called out and held accountable. She had no problem putting her hands on someone who she assumed was a minor.

[@DisneyMama95]

Yes! She got arrested for it! There's a whole KZbin video with the footage of her speaking to the officers and the police call she made. She really thought she was doing something smdh.

[@nv4699]

It's on fantastic freakouts the reckoning

[@MrsWellner]

​​@@nv4699 public freakouts unleashed is where I saw it. And the receipts on The Reckoning.

[@MrsWellner]

​@@nv4699freakouts unleashed: The Reckoning. That's where I heard about it, too.

[@HotaruHikai]

if she was a minor that's even worse. you don't touch a child, saying you're going to call CPS and your the one who touched that child? oh hell no.

[@over40mom-nk4un]

13:01 this unlocked a childhood memory, my mom would make 10 year old me stand in line by myself and then like bring our whole family over, i was sooo embarrassed, the whole line gave them stink eye. but maybe people were more polite back then, nobody said anything. and my mom took that as a sign to keep doing it over and over again

[@BlackCatVestie]

Yuuuuup 😭

[@zapbutton8553]

yes, sometimes i feel like those people think they are sooo smart tricking others, but just reveal their education must have been less than...

[@over40mom-nk4un]

@@zapbutton8553 definitely. my mother was very educated but not educated in people skills.

[@zapbutton8553]

Surely there are circumstances for some which will explain, why they would act like that, and i can relate wanting all the best for your children, not realizing in the middle of it, that the others have children too...well, i would chuckle and hope i keep my excitement as focussed when i get old too... A little adjustment of a POV helps a lot. No offense meant

[@enicoles119]

hi Charlotte!! I found your channel a little while back and wanted to share some good news with you. I started watching your videos as entertainment and to help relax me when I was studying for my boards. Any time I needed a giggle or just needed some stress relief, you were on hand to give it to me. And I wanted to let you know after many months of studying, I passed my exam and am now a board certified physical therapist! I really just wanted to reach out and say thank you for helping me get through a super rough time but we made it!!

[@Pyt3]

🎉🎉🎉🎉 good job

[@Megan.Leigh.V]

Congratulations! 🥳

[@MrsWellner]

Congrats, fellow tot!!!!

[@Maramararara]

You go girl!!!

[@sarahjubb9585]

Congratulations 🎉 ❤

[@andreamaclachlan980]

What I heard on the refund story (Indian woman), is when she was told the money was refunded, she said, no it was a deduction. They were STILL TAKING MONEY out, and not putting it back in, that's why she was there and upset. No one was listening, let alone fixing the problem. Why would a uniform shop be constantly taking money out of someone's account?

[@Chonts]

That would piss me off honestly I would walk right into the store and demand that they do something. That's plain as day theft

[@heatherzwicker8031]

Exactly. Give a debit card refund. Those are done instantly. Reoccurring charges are evil.

[@emb21982]

Yes this, plus she was probably super frustrated trying to explain all of this while heavily pregnant and having someone argue with her someone in a 2nd language.

[@TheHypnotiqWun]

Right, she also said they kept on deducting repeated times. She was absolutely within her right to be angry and call the cops to make a police report because once they get to court the magistrate will more likely ask for the police report. Paper trails are important in legalities.

[@anah9288]

i was thinking it was either a reoccurring rental fee or they were repeatedly processing it backwards and recharging her instead of crediting. esp if they're new.

[@wendyg.2664]

"You moved your feet and you lost your seat." This is GOLD! 🤣

[@jwlz2021]

Phone lady knew she was lying from the jump. Her face says guilty 😂

[@haileybeebee97]

That’s why she never once actually looked in her purse. The whole time she kept glancing towards it and fiddling with it, but never really looked. If I lost my phone, I’d be dumping out my entire bag before accusing someone else of having it.

[@Tiny-05]

She was pinching the top of the purse too.👌🤣 I honestly think she found it sooner and only kept it going because she was too embarrassed to admit it.

[@kumiriley5602]

She sure enjoyed accusing him of stealing for existing in the area. Some people go too far.

[@wumbology6072]

Kept trying to avoid giving her number so the ringing didn’t happen and give her away 😂

[@jenniferschroeder3086]

She didn't realize that the phone was in her purse at first. She really thought he stole it, but started to realize that he didn't and refused to look in her purse because she knew it was going to be in there. This happened here in Sacramento, and that lady is a rude jerk!

[@afibuffygirl]

When I worked retail, whenever we went on break or lunch, we had to take off our vest/name tag/lanyard etc so situations like that don't happen. If it does we just say "I'm off the clock I legally can't help you, but that person over there can help you" and just walk away

[@puredemon5926]

I wore a sweater or jacket over my work t shirt to avoid it. Worked well. 🙂

[@Raraking4796]

I’ve worked in customer service my whole life to some degree or another but I’ve never actually worked for one store or another BUT I swear almost every time I go into a store someone mistakes me for a store employee. Which at first used to confuse me but multiple people that mistook me for an employee at the stores said oh we thought you worked here cause you looked like you knew exactly where you were going. Like I was moving with a purpose. I do have a lanyard for my car keys and I used to wear them on my neck and so A lot of people noticed my lanyard and that’s what made them think I was an employee. Either way though I be in all the same stores pretty often especially now cause I’m a personally shopper for other people and so I know atleast the general isle where most things are. I still try to help people cause it sucks sometimes having to hunt down a employee to help you find the item you’ve already been looking for lol 😂

[@kimmyB9203]

​@@Raraking4796I tend to kind of smile when I'm in public and I have a habit of putting shirts back on hangers or picking up clothing off the floor that other people knocked down because I would pick up a second job in retail during the holiday season for extra money, people are always coming up to me to ask me where something is. If it's a store I know well, I'll either tell them the aisle number or walk with them to the item. My mom, sister and I would do an all day shopping trip a few times a year and they used to laugh at how many times people would come up and ask me where to find things. A few times, it would be a grandmother type looking for a pink sweater for their granddaughter or something along those lines and because I had a general idea and we passed that rack, I'd walk them over. Sometimes the person would suddenly realize I didn't work there and they'd apologize for their mistake and other times they'd just thank me for my help and go about their shopping. My son gets aggravated with it and tells me to quit looking approachable. Lol

[@LilDevyl17]

I did take my badge off and *still* people kept coming to me even though I told them, "I'm off the clock."

[@KOKO-uu7yd]

​@@Raraking4796 I get mistaken for an employee A LOT too 😅 I do try to help if I can, but sometimes it's just better for me to say "I don't work here. Sorry" First few times it happened though, I didn't even realize it was because I looked approachable/knowledgeable etc and therefore like an employee. I just thought it was one person asking another. 😵‍💫😉

[@MarthaRamirez-fz8td]

“You have to take that up with someone else..” I am sooooo stealing her smooth as heck line! ❤😂🎉

[@YochevedDesigns]

That woman handled the whole situation like a *QUEEN* ! 👑 I aspire to be like her some day.

[@jenniferkovalick2959]

The first story...my husband's family owns a bar. If a customer acted like that, they'd all be out on their ass! There's no need for people to act like that!

[@Jisneyprincess]

You seem fun

[@aedansilva1114]

For sure lol I honestly have to calm my boss down from banning people sometimes. I think he likes it secretly haha

[@silverzip8292]

She could be blocking an exit in case of an emergency. Your husband is right to kick them out, this girl should have as well.

[@mage1439]

@@Jisneyprincess She sure does. She doesn't put up with AHs that make everyone else miserable. What's not fun about that?

[@Suedepants100]

@@Jisneyprincessand now we know you’re the Karen in the video

[@bahnsidhes]

The first story is the reason I became a bartender. As a waitress, I felt like I had to be polite. As a Bartender.... the Bar was mine for as long as I was working. Which literally meant, my word was law. The first few years I was a little scared and a little too nice. But learned very quickly that never works. The good thing about being a Bartender, as a woman, it teaches you very quickly how to stand up for yourself and how to take no shit. That woman, the first time she spoke to the co worker the way she did, would have been given one warning.... if she created trouble again, I would remove her drinks and shown her the door. If she did not remove herself, I would have removed her myself. (I'm very good at that)

[@Emshep18]

100%. My manager straight up told me I’m not assertive or intimidating enough to bartend 😂

[@Washougalite1]

Same reason I switched to bartending as soon as I could.

[@sleepingdogslie]

Kudos!🎉

[@rowan8041]

I used to work as a cashier for Wal-mart and I can tell ya - there are no set-in-stone times for your breaks and lunch. If it's busy, you work until a lead comes and says that you can take your lunch. You might be on your feet running that lane for 6 hours before you get a break or lunch, so yeah, that man needed his damn lunch! lol (and for the commenter remarking about their 15 minute break... your break periods are mandated by your state, you have to work a certain number of hours to get a break. and Wal-mart does give 1 hour lunch periods to people working an 8-hour shift, but it's an unpaid lunch, so it just extends your shift to 9 hours)

[@anotherslytheringirl6249]

Thank you Charlotte for being here. We need you

[@CharlotteDobre]

Love you❤

[@samesta5695]

Agreed. Charlotte is going to have a whole lot of Americans at her door soon looking for a place to stay.

[@Threecrazydogs63]

@@samesta5695I am so sick today. Heart broken.

[@amandajingleheimerschmidt3050]

Ain’t THAT the truth!! 😅

[@gbat6727]

As a customer if I hear someone saying I am not coming back here again. I always say louder than needed Promise. Say what staff can't. There is never a reason to yell at CS workers.

[@seeya205]

As someone that used to work with the public, I love doing stuff like this! The employee can't say anything, but I can!

[@hardimancl]

Yess! Love this energy

[@Sorchia56]

I came to say the same thing! 🤣🤣

[@rachaelbrugmans4309]

Yep!

[@franziskaschlott3081]

The dog groomer called his bullshit asap. She was complaining about his behavior and he tried to deflect. What a Queen! 🎉

[@zaneromeave13]

With the line thing…one time I was waiting in line for something for about 24 hours. We slept on the streets of NYC to get into an event we’d been looking forward to all year and we were literally second in line. It was a limited thing so we wanted to make sure we got in. After most of the waiting was done the girl in front of us had like 10 friends join her in front of us. I’m tiny so I was scared to confront them but I did. They just laughed. I haaaaate line cutters. One person is fine, a group is not.

[@Blueskies271]

Same!!! But honestly I’m annoyed with even one person. One time, ONE person cut in front of me when I was waiting to merge onto the highway in a high traffic area in NYC. I took a deep breath, let it roll off my shoulders, and just as I was about to go next, a cop car rolled in front of me and closed off the highway because of a smoking car on the entry ramp. Added a whole extra HOUR to my already 2 hour long commute. I was furious. Another time one person cut in front of me and my husband and I when we were waiting to get on a roller coaster and as luck would have it, right before it was our turn, the ride got shut down. I can’t stand line cutters whether it’s one person or more. People should go BACK in line to wait with their friend or the friend should have been ready to get on the line in the beginning.

[@sharim]

What the heck is going on here 13:51 ? Why put in clips that are totally incomprehensible to the viewers? That is so dang annoying.

[@anamazing2297]

I can understand a group waiting for one person to go to the bathroom or to get some drinks, but it doesn't work the other way around, for sure!

[@toulousesho]

wait but the group was in line and only one person came through in that video so how is that a problem? a group of people didn’t cut only one person that was already there before.

[@anamazing2297]

@toulousesho That's why the end of their comment says, "One person is fine, a group is not." The rest of the comment is about what might be understandably irritating to others in a line, rather than the unreasonable scene we saw in the video. Hope that helps to clarify!

[@laurynholling2309]

16:15 agreed with the line thing. What I do with my friends is we all get in line together. 1 at a time can leave to go to the bathroom etc or maybe 2 if it’s really busy so no one is off alone and I typically kindly say to the person behind us, hey, they are just using the restroom and will be back so we are holding their spot. If you would like us to hold your place for the same we are more than happy to do so and I’m super sorry if this is an inconvenience. Never had anyone upset ever. 4 people holding one or two spots is way different than 1 person holding 7 spots

[@lhorne4808]

I agree with your method. It's always when you're waiting in line that you'll have to go to the bathroom. Telling people near you what's happening will cut down on confusion.

[@shereebuckley7208]

This is exactly how this works. 👍 Manners and smarts.

[@lji_btrfly]

Yes! There is a difference between "I was in line and just ran to the bathroom" and a group not wanting to wait in line so they send 1 person to stand in line for everyone and later join them.

[@laurynholling2309]

@@lji_btrflyyaaaassss. The whole group gets in line and you go 1 or 2 at a time to get merch use the restroom get a drink etc. 1 person can’t hold more than 1 extra spot. It’s the rule. 1 person can hold 1 extra spot. If you have a group of 5, your 3 in line can hold 2 spots and you kindly tell the persons behind you what’s happening. 9 times out of 10 they will have your back. Like in this video. 3 girls held 1 extra spot and even the gentleman behind them was like I’m not even with them and you’re being crazy.

[@meiuzumaki7440]

I like your method! But when you are in line, all of you should just wait in line, that’s kinda the point of lines. You wait the entire time since you get there and then you earn whatever is at the end of the line. If you up and leave to go to the bathroom or anything else it defeats the purpose because you didn’t wait in line. That’s how I feel

[@SolanaDevon]

After hearing all of your rants, I’m going to subscribe to this channel and nothing you can say will stop me. I’m even sharing your videos and telling them how much I lol’d. …. **so there!!!!***

[@RynKimVay]

My favorite response to "I'm never coming back here!" has always and will forever be: "Sure! I'll see you next Tuesday." and they WILL show back up and when they do, act SUPER surprised and go 'OMG! I thought you were never coming back! Nice to see you again!'

[@rosedawn21]

I once had a lady say she was going to call corporate and get me fired or else she wasnt coming back. I said, "Sure, go ahead." A week later I saw her in my line, she saw that I was the cashier and she got out of my line 😂 I never saw her again and I still worked there for another year and a half 🤷‍♀️ they always come back lol unless they realize that they were the one in the wrong and they're too embarrassed to see you

[@allisonstevens9592]

Regarding the Walmart lunch guy- as much it might seem confusing, it's really not. You can't work when you're not getting paid- it's not the worker being lazy, it's a real ethical and legal matter. Most workplaces take these this pretty seriously because they can be sued for violating labor laws.

[@lindapatton4478]

One of the first things the other employees tell you when you start working there - as soon as you start heading for lunch or break TAKE THE VEST OFF! Not to mention, if you get stopped at any time to answer a customer question during your break, your break is paused while helping that customer - whether it takes 15 seconds or 5 minutes. You are NOT allowed to work while off the clock - that includes break and lunch. I can't tell you how many times I was 'late' coming back from break because a customer literally got in my way and demanded I open a locked cabinet in electronics when I didn't even work in that department.

[@kaoutermouslimhaliba7145]

@@allisonstevens9592 He's in his right to not help. But instead of telling him that he's off the clock he should have just pointed out at his coworker that was five feet away and told him to go ask that guy and invent a reason.

[@kokoro_suisen]

​@kaoutermouslimhaliba7145 bruh if someone tells me if they are off the clock, this means that i should use my own eyes and move my butt to find another employee on my own, it is not the persons duty, who is going for their lunch or is already at their lunch, to find for me another employee. How lazy, incompetent, entitled and ignorant do someone have to be to expect and demand a person who is off clock, to work off clock just to find for you another employee, imagining being delulu and think that everyone should cater to you and your kindergarten acts of being unable to do shi on your own, acting like a child. They are off clock, stop demanding them to work for you for free in their free time, that's what I'm saying, he seriously just should have tried to walk past this guy, not even listening. (not referring as You you, it's just me explaining in general) I understand what you mean, but you forget that ppl are sometimes possessive, especially if you are an employee, some customers will DEMAND, that YOU who doesn't have time right now HAVE to help them and they will ignore all the other Employees who are right now free. And no, I think some will start to argue with you anyway, this conversation that guy had would have happend anyway because that guy didn't accept a no as an answer, not understanding basic things. "there is another employee" "but why can't you just help me" "because i am at my way to lunch" "this doesn't answer on why you can't help me, this is awful customer service" bs talk.

[@Mashy8722]

The very FIRST thing I do is just be nice to the person and tell them ‘oh I’m so sorry! I’m actually on my lunch rn so unfortunately I can’t help you but if you go over an isle (he said there was another employee in the next isle) that employee can most def help you find what u need! Thank you!!’ 😊 and say all of it happily, with a smile. Lol I kno that sounds super over the top, but YEARS of working customer service u would be surprised how far a smile and a cheery attitude goes…even if ur faking it 😂😂

[@XxGalacticIntrovertxX]

@@kaoutermouslimhaliba7145 This again is putting the responsibility on someone who is being reasonable. If someone told me that they weren’t on the floor I would of said “No worries, I will just ask someone else”. I wouldn’t escalate it and demand they help me. Customer service doesn’t mean he has to bend over backwards for someone who is not respecting him. I’m sure if the person asked once and didn’t keep pushing it he would of been more likely to direct him to a coworker.

[@HeidiSue60]

My hubby and I were in line for a ride at the local amusement park when five people barged in ahead of us to join their one friend who was saving a spot. There are signs posted within the line stating it’s against park policy to save places in line. Well we both started saying Really? REALLY!? And they laughed. Mkay whatevs. The line moves on and they have room for two in one car that is ready to leave, so we took it. Waltzed past the little crowd and they were all saying Really? REALLY!? It was pretty funny and no one acted like a Karen.

[@catimorrill7724]

The Utah woman story reminded me of my own story while living in Utah. I was working at a small general store when a woman and her husband came in. (Locals, so not strangers to me) I'm very petite chested, so I don't wear a bra often. We'll, at this time, apparently the ladies decided to point themselves out. She noticed her husband looking at me and said "you really should wear a bra" and I asked her "why? Can't you ask him not to stare, instead?"

[@Pinkythepainter777]

He shouldn't have been staring, but it's vulgar not to wear a bra. Small or not. A person shouldn't be able to tell that you're not wearing one.

[@suelily4281]

​@@Pinkythepainter777 Guys walk around in sweat pants without underwear, all the time. I consider that just as vulgar. But it's not really any of my business. I just avert my eyes & try to block the memory. The problem is that some guys enjoy staring & bra or no bra they are going to stare.

[@catimorrill7724]

@MegaMisfit138 vulgar? How? I shouldn't have to be uncomfortable for you to be comfortable. Don't look. So simple.

[@LynSeekingHappy]

​@Pinkythepainter777 vulgar? really?! I doubt that is how most people feel about nipples. You have a weird relationship with nipples. I personally can't get away with not wearing a bra in most outfits but for girls with small chests it is not uncommon. I don't think most people care.

[@lilymulligan8180]

​@@Pinkythepainter777 guess I'm vulgar then 🥰 and yet, it hasn't been a problem for me AT ALL! I stopped wearing bras in 2020 - and I've achieved every goal I've set for myself since then. Seems like few people have a problem with my "vulgarity" lmfao

[@desert_holly]

19:58 How do these people not comprehend you have to WALK THROUGH THE STORE to get out of the store for you freaking break!! "oh i mustve forgotten to hit the button that immediately transports me OUT of the building for my lunch break"

[@_nightmareeyes]

There's also the fact that a lot employees are probably buying their lunch FROM the store. So at that point, they are a customer as well.

[@icarusbinns3156]

@@_nightmareeyes me today. Happily waiting for my sandwich, and I get recognized as one of the morning baristas. I just look at this guy, “I’m sorry. You must be confusing me with someone else. I’m not working right now.” How my sassy coworker did not lose it laughing, I do not know.

[@_nightmareeyes]

@icarusbinns3156 lol I always hated getting recognized by regulars. It even happened to me when I wasn't at work and they always think it's just totally okay to approach you. I used to work nights at Walmart, before and after they stopped being open 24 hours. The amount of times I got stopped while buying lunch at 2am or buying myself food at the end of my shift before going home. Even when I wouldn't have my vest or name tag on, it was ridiculous how often people would just completely ignore that and try to get you to help them.

[@cheshirekatt9210]

@@_nightmareeyes😂I was literally asked at the self checkout getting my lunch “when you’re done helping over here can I get your assistance” by an older lady I looked at her and said “ah I’m on lunch” she looked down and realized my vest was on my arm like a purse “oh I’m sorry I just saw blue” Even if I were on the clock I wouldn’t have been able to help as I’m not a cashier I’m just surprised that while walking customers up that buy the clothes they tried on and wanted to wear out that nobody has asked me for help after finishing with them too

[@laughingcorrpseholly4136]

@@_nightmareeyesit’s always so surreal running into customers out in the wild too when not at work 😅 today i ran into one of my regulars (I work at a diner) at Walmart and it was so weird because I felt like I should be helping her lmao 😂

[@3ch1dna07]

The last video reminded me of my husband last Christmas. When he pulled the decorations out, he started to complain that everything was tangled and a mess. He then asked our grown sons (24 and 19) if they had "played" with the Christmas stuff and tangled it up.😏 I just started laughing till I cried. When I finally calmed down enough to state that he needs to say that all over again and this time LISTEN to what he's saying, he stopped and said, "I said something stupid, didn't I?"🤣🤣

[@eiwansk]

The girl in the car “you’re going to have to take that up with someone else” as rolling up the window. 😂😂😂

[@user-blob]

Yeah, she handled that very well 😊

[@j.lingle4713]

She was completely in the wrong.

[@SNixon14]

@@j.lingle4713 How? It wasn't her fault that the guy left the line, that was his fault. She tried explaining but he just kept repeating himself, there was nothing she could do.

[@Forriedude]

It sounded to me like he said the plug he took was broken, so it really was still his turn.

[@radiofreejenn0]

@@ForriedudeExactly! I’m not sure why this is so hard to understand. He should be allowed to go without waiting because he never left, the charger there was broken.

[@Roses-lilac]

9:00 spot on I reckon. Hubby is probably leering at the young girl, and instead of giving him a good slap, she blames the young girl.. it’s like saying that it’s the woman’s fault if she is “graped”. That woman is a sicko.

[@kellylambright4712]

She's got a psycho look in her eye in that video

[@jacklow9611]

The reason she gave was because her teenage son was there and he was evidently looking too, as well as some smaller children in other groups. The assaulted girl was completely covered, and her skirt was not a micro miniskirt, and unlike what the assaulter said, she also was wearing underwear.

[@rileyrainstorm]

@@jacklow9611and shorts under to boot ! her and her friend/s had photos and talked to the police and was able to press charges !

[@rebeccajesse4604]

Seriously! Add in that the woman thinks she’s a minor and I would be even more pissed at my husband! Like dude, control your eyes and don’t leer at children!

[@kaylynwilliams3807]

Omg. I used to bartend in a little dive bar in my small town. The kind where the owner (who is also a well known local musician) was there regularly and held birthday parties for himself there too. Maybe two weeks after I first started he had one of those parties. Important note- state law where I live dictates that if you're under 21 you cannot be in the bar after 10 pm and if you cannot produce an id stating that you're of age, you can't be in the bar. So he's having his birthday party and is sitting at the bar with all of his friends and fans and the place is poppin. Karen and her husband (who was a genuinely cool and nice guy) came in and had a few rounds, while playing pool. After a while they're joined by two very young girls and it's after 10 pm. So I ask them for their ids to make sure they can be there. One of them doesn't have her state id on her, is promising she's not there to drink, has her college id. I tell her my hands are tied, I'm gonna have to ask her to leave unless she can produce a state id due to state law. The sign dictating the law was also behind me. I guess this was Karen's daughter and when the young girls tell her they have to leave she starts popping off with me about how they should stay, she's her daughter, they won't be there very long and the kicker. "I know the owner". Who at this point has cued into what's going on as he's just a few seats away. He shakes his head at me and laughs giving the clear "I don't know her". The entire time I'm being kind and polite and she is just losing it. At this point the girls just want to leave, husband is unaware of anything that's happening and I'm getting frustrated. Finally the girls go outside to wait for their ride to pick them back up, Karen goes with and husband orders another beer. Karen comes back in about 30 minutes later as husband is ordering another beer and he asks where the girls went. Shes rather honest and says I wouldn't let them stay because one of them didn't have a state id on her and they went home. He laughs and says that's dumb, I told her to bring her id and goes back to playing pool. Karen decides to just sit at the bar and sulk and I offer her another drink and she says "I would love one, but I don't have my id so you can't serve me" I looked her straight in the eye and said "honey I don't need an id to tell you're over the age of 21" hand her a drink and move on with my day. The owner of the bar did not leave his seat the entire time. She was sitting right next to him when she said that, never said hi to him (exposing that she in fact did not know the owner) and when I got my quip in he nodded at me and said good job.

[@savannah4439]

I was in line at an amusement park a few weeks ago and we had a party of 1 ahead of us in line, and she was joined like 30 minutes later by a group of literally TEN MORE PEOPLE (I counted). 7-8 of them were kids, and it looked like a large family sent their oldest child to get in line while the rest of them did other things…it was so annoying 🙄

[@bigbearkat2010]

As an amusement park worker, the big groups can be just the worst sometimes. If that kind of crap isn't bad enough, they will also hold things up when they get to the front too because they always argue about where everyone's going to sit and there's a 50/50 chance they actually listen to anything you tell them.

[@stephaniefarley1236]

I feel that if you can't wait in line ( unless an emergency) then you shouldn't be able to cut the line and ride. Wait your damn turn. 😊

[@lindapatton4478]

I understand if one of group had to go run to the bathroom while waiting in line. I also get it if someone has some sort of health issues where standing for an extended period of time is not something they can do. But if you are just one person keeping the place for 5 other people who didn't feel like standing in line for an hour for a popular ride or show - you can ALL go to the back of the line, including the placeholder.

[@kellynh9303]

Absolutely Not! That is not acceptable or fair! I totally understand though because I am a recovering people pleaser and I am bad with confrontation . I always want to say something when something happens & I never do . I'm always too nice but never can think of just what to say or how to say it then later on I go over it in my head 20xs thinking of how I could've handled it better. I been used & abused because of this .Last year my teen was getting picked on and physically touched by the new 70yr old headmaster & we were so upset about it cuz she was constantly touching him & bothering him for no reason so I went to the school , very expensive private school, & flipped out ,threatened to sue and told them how the whole situation has made my teen depressed and its on them if anything happens because he was happy & doing great then she got hired & started harassing him & his grades dropped ,he was depressed & wasent the same. He came home telling me something she did daily ! Like caressing his hair or shoulders, seeking him out and grilling him about whatever , it was creepy & embarassing to a 16yr old , So I went down there & snapped and I made the vice principal cry and they both apologized nonstop cuz I could have sued. Well the headmaster basically sucked up to me & my son until she retired soon after this happened. Now the Vice principal that I made cry is the new headmaster and she's terrified of me but I dont care, dont mess with my kids! Only time I'm proud of speaking up cuz its so hard for me. Idk why. I just hate confrontation .

[@cijmo]

The skirt-groper one...I don't remember it being a husband but I remember that her 10yr old son was sitting there and could see up her skit...so she figured she had 'the right'. Its all over youtube so go find it when she's talking to the cops. One of the things she said was "the whole room stood up and clapped for me ... I got standing ovation." Well, the problem with that is that everything was on camera. I've seen people write "everyone clapped" but never actually heard anyone say it. Anyway, her time with the police is funny, too.

[@bonnemoms5413]

Yes totally agree. And really, she shouldn't have done it, but not having undies on and having your actual cheeks gang so low people can see them even you aren't vending over, at some family establishment.... the teen was inappropriate as well. She could have told the bandage and let them deal with it.

[@Villager565]

The girl wearing the skirt had shorts on under it. No one could see up her skirt. The reckoning has a good episode on this incident.

[@cijmo]

@@bonnemoms5413 I think she did have underpants on, I don't remember. Have a look for how the whole thing played out including her trip to the police station. She's such a smarmy little bitch you'll be cheering for the girls by the end LOL. But the "everyone clapped" remark is ... blech!

[@rileyrainstorm]

she, in her police interview, mentions at the very end, trying to make it seem like no big deal, that her boyfriend was sitting on the bench. it, unfortunately, was abt a man. which means she thought her “man” was staring at a child, which is… gross, so they’re both gross. edit to add the girl who was assaulted pressed charges as she was wearing shorts under the skirt.

[@cijmo]

@@rileyrainstorm One of the ones I watched she was talking about her 10yr old son who was sitting down. Maybe it wasn't her son, just a 10 year old boy. Whenever I get customers like that, I'm always quick to remind myself ... hey ... I don't have to live with them.

[@YochevedDesigns]

Charlotte, buying that director a drink is one of the smartest things you could have possibly done. Take notes people, this is how you save your (potential) career! BTW, it's all your fault that I went out and bought orange lipstick for the first time in my life. It looks fabulous on me, and I never would have guessed without watching you. 🧡

[@JenniferKeaton]

24:34 that woman was fake looking in her purse. She was scamming and it didn’t go the way she wanted. That’s why it took so long for her to tell the clerk her phone number. …or she really is just a horrible person

[@HotaruHikai]

she's a horrible person, but if she was really trying to pull something, she would of given them the wrong number. so as horrible as she is, I think she was being genuine.

[@kateregan8738]

I think she accused him then realized she had it felt stupid then didn’t wanna tell them she found it so had to play along

[@KhadijahsMamma]

It think she thought she lost it and than rushed to accuse him. She than realised she still had it herself and was to embarrassed to admit it

[@RikoLime]

No it thought the same too. She was doing a something. She kept delaying and coming up with excuses to not give the number. If someone did steal your phone.. why not give the number? Because if it is stolen and gone, you're getting a new phone and a new number anyway. What's it matte

[@Valentina_Yoli_xx]

alright I work retail, Karen and her husband come to my register, and she first starts to rant about another staff member supposedly being rude. I have ADHD and I'm 20 years old so when a stranger is ranting I tend to zone out. I was listening to her rants and she then starts saying how rude I was being to her, that I didn't care. She asked to speak to a manager of course, when I was finished with her transaction she told me I hope you have a better day and fix your "attitude" and I straight up said You too.

[@jesclifford88]

Good for you 😊 I’ll never understand the ‘thinking’ of people that think by berating or shouting at someone, will they get their way or help of any sort. I for one, am far too petty and will usually do the exact opposite 😅 it’s not a good way for people to behave!

[@MrsWellner]

Good job. Proud of you for standing up for yourself. Sometimes people are unaware of body language. I'm sorry you went through that.

[@Xaylesy]

I like saying "I hope you have the day you deserve"

[@aprilswan909]

@@jesclifford88 I worked retail while I was in college and I always wondered what the thought process was with these people. Do you you think that if you are rude to me that I will have any motivation at all to help you out? Maybe they just think if they are rude enough that you will just give them what they want to shut them up and get rid of them.

[@LynetteTheRogue]

I think the difference between working customer service in my 20s and working it in my 30s, is that in my 20s I would try to be way too nice to the people being rude about blocking the walkway, whereas in my 30s, i would have shut that down as soon as they tried and would kick them out the moment I got any lip about it

[@tbella5186]

EVERYONE should work retail for at least a year!

[@S.Waters.]

Or any other customer service job. AND they should wait tables.

[@raimeyewens7518]

Retail or food service. I’ve done both so I know how hectic it can be.

[@Z.O.1991]

My mom worked retail, and she still acts entitled.

[@coffeenut9588]

I did. It's rough.

[@jessicagajtka3253]

Retail, gas station, or fast food !!!! 1 yr minimum

[@rockfituk753]

I once got screamed at because a woman tried to return jeans that were sold years previous....I didn't last long in that job.

[@MrSeanw263]

Where's the logic in returning jeans from years ago?

[@lifamkhdwr6877]

I was once called a monkey because a guy tried to return shoes he bought on sale in 2016, the year was 2022… I had the audacity to point out it was bought on sale in 2016

[@Raraking4796]

@@MrSeanw263 to a logical person there isn’t. Unfortunately there’s a huge lack of common sense

[@kimmyB9203]

My sister worked the customer service desk at Sears as a teen in the mid 1970's. A neighbor would purchase a cushioned toilet seat right before the Christmas party she hosted for all the neighbors every year and then return it the day after the party with splashes and all. Their store policy was to take all returns regardless of reason or shape it was in. It became a yearly joke in our family.

[@sfyaya]

@@MrSeanw263I heard they allow returns at Costco no matter how old the item is 😅😂

[@Skullpirate89]

The way those dogs all started to bark together....gave me chills. Guilty. I believe them. Danger was approaching.

[@LillianBartlesby]

12:27 When her clients literally *go peepee on the table* she's working with them and *THEY* are better behaved than you are, you need to reevaluate your behavior.

[@desert_holly]

23:32 THIS WOMAN IS ALREADY AWARE SHE DIDNT LOSE THE PHONE. look at her face. Watch her hands. She knows damn well its in her bag and she is PANICKING. She is trying to figure out a way to make it look like they did take it so she doesnt have to announce what an IDIOT she is. Thats exactly why she isn't giving the phone number right away because she KNOWS its in her purse and its gonna vibrate or ring. She 110% knows it's in her bag!!!!

[@TheCrayonMaster]

I was thinking that too. She wasn't really looking in her purse

[@caffeinatedkatie4696]

@desert_holly I think she considered it as a possibility but didn't want to back down. "Better to be thought an idiot then open your mouth and remove all doubt"

[@kateregan8738]

Exactly she obviously accused him then found it felt like an idiot and then had to play along but dragged her feet the entire way

[@JaceSpace.]

​@@kateregan8738 that's just painfully even more embarassing tho 😭

[@t-and-p]

I thought the same. Why keep playing with your bag if you're so convinced it's not in there? She's trying to put the phone on silent before giving him the number, to stop herself getting caught. What a horrible woman, choosing to try and get someone else in trouble, rather than just admitting she made a mistake... That can have lethal consequences in some states for some people, but her pride is more important to her... 🤨

[@rachelfondeur]

“This is not an airport ma’am, you do not need to announce your departure” best thing I’ve heard all week 😂😂😂😂

[@NeuroSpicy_Priestess]

I needed help at Walmart one day, and this poor girl, I unfortunately had to ask someone where someone was, not knowing she was going on break. I asked her if she could help me, and based off her initial reaction, I was NOT the first...or even 2nd or 3rd. When I saw her face change, I realized it. "Nevermind, I'll take my issue to someone else who isn't on their way to get away from this bs for an hour". I think I stunned her by being understanding cuz she just blinked at me a few times before smiling in relief saying "Thank you, there is someone over in Produce!" I've worked retail, sales, and fast food....I completely get it.

[@IXSICNESS]

Things that didn't happen

[@seeya205]

He saw a charger that no one was at, so he got out of line then found out that the charger wasn't working and that's why no one was using it and then expected to go back in line put at the same spot he was at. He screwed up so he needs to own it!

[@PieterseC]

That is NOT how it works. That is not charging etiquette. Respect who was there first, regardless if they check if the charger is working or not.

[@saraxles]

She was incredibly rude, no need to be rude.

[@sheaheart7957]

I’ve just found you but you are destined for more charlotte!!!!

[@carolerooney407]

If you’re in a group queuing & someone has to hit the rest room, of course they should be let back in to rejoin their group

[@TsukiKageTora]

The only thing to say to a lady blocking the way and not moving: “well if there is a fire I hope your friends actually make it out alive but most likely that wouldn’t happen as you’re blocking the only way out.”

[@SailorsSayImAFineGirl]

I'm a pharmacy tech. When I worked at a retail location, I had a customer get upset because her husband's script wasn't ready. (For a back story, she'd been told multiple times she had to give us a few days to compound it as it required ingredients we didn't typically stock.) Luckily we had the ingredients, so we told her to come back in 20 minutes so the pharmacist could put it together. When she came back she asked why she was never called if it wasn't ready. I explained that we don't have the man power to call every customer about every issue, however she was more than welcome to call and ask if the script was ready. She stated 'I have nothing but issues when I come here. As soon as his refills are gone, I'm taking my business elsewhere!' I offered to have his refills transferred to any pharmacy of her choice. She refused and said 'No, because then it would be a convenience for you!'. I replied,' Then I guess you'll deal with us next month. Have a good day!!'

[@Flying35-yrs]

I’m a flight attendant and I can be in my seat , with my seatbelt on , eating my lunch and passengers will either ask for a drink or hand you their garbage. This after a full service of meals , drinks and hot cookies. Love you Charlotte

[@rianavanvuuren4470]

It's just after 7pm in South Africa and this is my time to wind down for the night... Customer service is the same everywhere.

[@Samantha-r6d]

That was very thoughtful and considerate of you to buy the director you cut a drink. Thats a really good ice breaker/ peace maker😊 You seem like a genuinely kind hearted person; i bet you're a really good friend

[@BunnyQueen97]

People cut the lines at Disneyland claiming to be meeting people closer up and it GRINDS MY GEARS

[@aedansilva1114]

I'm so petty unless you're under the age of 8 IDGAF. Go to the back of the line

[@StubbyandShifu]

The horror.😁

[@silverzip8292]

I am going to be honest when I read your comment, I heard Peter Griffin in my head😂. Not making fun of you, it was just a wee bit of a giggle for me. Thank you. For some reason, it made me feel a bit better. So thank you.😂

[@Smackuula]

😂😂😂😂​@@aedansilva1114

[@ephinyus]

Ngl, I used to work at a Walmart. This was before there were Supercenter Walmarts (with groceries), and we had a snack bar in the store. Most of the employees would eat in the snack bar on lunch break, which was 1 hour long. There were actually customers who would try to pull us out of the snack bar to help them, complaining that we were sitting down instead of working. I learned real quick to take the vest off once I clocked out. This was before the internet was a big thing, and cell phones were really fairly new.

[@CarpeNutella]

Yes, explain it's a fire hazard. Just like in Italy anything that they don't wanna do is "against the law" LOLOLOL

[@peachkitten40]

Yes! Just say something like, "I'm sorry, but during our last inspection we were told that this area has to be kept clear for emergency exit access."

[@kylaarmstrong-benjamin8066]

11:43 the dog's picking up on that negative energy and not liking it!!

[@deathvvitch]

Right?! They pick up on our emotions and energy way more then we even realize

[@Laura.aurelia22]

My dog is also howling

[@kewkyu5764]

18:00 "Why are you guys taking her money though?" during my decade as a retail assistant and mainly working the registers, I've had several similar interactions, and every single one of them was reading it essentially backwards, claiming the refund was a charge instead. On one occasion, I had to pull out not just the calculator, but my phone's calculator so they could see the history of what I typed, and they still didn't believe me, so I had to walk them through the additions and subtractions down their receipt while they typed it into their phone. Only ever got 1 apology out of all the instances, too =_=

[@hysterikole1]

19:44 I would have told the customer to follow me, walk outside, take my vest off and keep on walking, 'Im on my break. Ask someone who works here'

[@carolsmakeupcorner5242]

10:46 I can relate. I'm a dog groomer and I never accept same day appointments! And I now require all new clients to place a deposit to hold their appointment (too many no shows).

[@syrena911]

The last one, with the phone...yeah, I literally cried. I can't imagine being "the suspect" all the time. Simply because of my skin color. I'd have given that racist witch a piece of my mind. Sorry, but I've misplaced my phone in my purse. In a store. And I'm never thinking, "Oh, so and so walked passed me, they OBVIOUSLY took it." 🙄 No, my first thoughts are, "Damn thing slipped down somewhere, or my stupid a$$ set it down somewhere and left it." And yes, I've done that. I lost my phone that way on an international trip, and I had it back within a month. Just accusing someone based on skin color drives me absolutely insane.

[@olgaremesow5212]

I had a customer once call me a racist after I caught him trying to steal. Another took a dump in our elevator because she was refused entry. The best one was then a Chad told his son to study hard otherwise he will end up in this kind of menial job like me. Me, a student at the time: Well, I'm a student at the George August University of Göttingen, you know the same uni the brothers Grimm were professors at. What about you, sir? 😂

[@bigbearkat2010]

I had a guest at an amusement park tell me i was being racist because their kid was too short. Even went to the trouble of filing a complaint against me, not that it did him any good, my supervisors knew it was bullshit.

[@Ari1027Nicole]

Listening to this after a rough day at work today really help listening to and made me feel better about what I had to go through today.

[@Andrea-LovesYouStill]

I can’t describe to you how much I love the phrase, “We have the right to refuse service to anyone. So let’s behave politely or I will.” 🤗

[@lynnepaquette4124]

I could not imagine treating any worker like that. That's terrible. I wouldn't last in the industry. Kudos to all you customer service workers. The woman in the first story is really mentally strong I think I would cry.

[@mage1439]

When I worked at Walmart I needed the full hour. And not for eating. I'd go back into the break room and put my feet up for an hour. It was such a relief.

[@potata75]

😂😂😂😂 “You don’t know how to human” 😂😂😂😂 I love this woman!

[@KatieMbooth]

Ended up in hospital with a severe chest infection having to leave my baby for the first time im really sad i need cheering up

[@caljones]

Hope you feel better soon!

[@ToryMcQueen]

Sorry mama I know that’s hard ❤️❤️ I hope you get better soon!!!

[@evelynneufeld7610]

Get better soon ❤

[@jennifercooper5866]

❤Sending angels and hugs❤

[@Lucillesthename]

Get well soon!

[@macym6262]

For the walmart story, we are literally not allowed to help people if we are not clocked in. We get in trouble for doing anything for the company if were not on the clock so he literally is not allowed to help, no matter how quick it would be. Also, we do not need to take our vests off, even if im on break and my vest is in my hand instead of on customers always try to come get help, they dont care if its on or not.

[@skydelight]

21:47 ahh… the infamous “you’re being DIFFICULT” line. Sis showed him in the best way by keeping her composure and then winding up her window.

[@msdeviantdizzy]

Oh, I'm the scene causer when it comes to line jumpers, I absolutely cannot stand people who think their time is more important than yours.. it's the principle of it all. Over the years I've had many standing ovations after sending offenders to the back of the line. No line jumper is safe with me nearby. :D However, once context about this situation was given, I might have just let it go. Bathroom issues exist..

[@OneDoodlingBug]

The skirt puller kept telling the police she got a standing ovation like lady please

[@Emmzhl]

The 'I'm never coming back heres' are my FAVE customer 😂 They're always shocked when I say 'that's fine that's your choice' instead of 'omg no I cant survive without your business let me break every policy for you' 😂😂

[@whiterabbit8930]

My favorite story was when a woman came to return a towel that she got from our store a year prior with no receipt and had clearly been used... She went back and bought the same exact towel and then said to us that she wanted to return the old used towel on the new receipt... We told her she couldn't do that and so she said "okay. I'll do it a different day"

[@KnightAlephz]

Thank you for being here today, I needed this

[@aedansilva1114]

Solidarity

[@mindikinss]

Charlotte doing line cutting right 👏 meeting up with your friends in line is understandable, we've all done it. doing something nice for the people that did something nice for you (letting you cut in line) is how you make it a mutually beneficial scenario. all parties leave happy! My sibling and I had a similar situation when waiting in line to get into a GA show - they were running late, so they brought donuts for all the people in line around me. not a single soul complained about one person joining the line in exchange for free donuts. similar concept - trading seats with someone on the plane so you can sit next to your friend. you always give the person the seat closer to the front so it makes up for the inconvenience of having to move seats. they get a better seat, you get to sit with your friend. everyone wins 👏

[@letmedream111]

i needed you today. Appreciate you more than ever

[@geekyjulia6053]

I hate line cutting if it's about limited goods, people who wake up early to be like "first 100 customers" to receive nice things but then the friends arrive to join way ahead of others who had better time managment than them.

[@andibourne8755]

Well, Charlotte, YOUR STICK WITH ME CAUSE I'M NEVER LEAVING😂❤

[@mariakollar5518]

Thanks for the laughs. Half of America is grieving today.

[@ms.t7614]

So, are your rationally minded cousins up North ❤ How terrifying!

[@Lucillesthename]

It is a BEAUTIFUL day in America! 🤗

[@User39123]

Clearly it’s less than half of America… just saying…. 🤷🏻‍♀️

[@bethanyrose2462]

@@User39123 😂

[@seeya205]

You aren't the majority! The one with the better track record one!

[@Dee.Murphy]

Telephone woman at the end...ARE YOU FOR REEEEEEEEEEEEAL?! OMFG!? :O

[@Suedepants100]

At least she apologized

[@courtneymarti8199]

"You can't argue with a fire hazard." Oh, Charlotte, how I wish that were true. I work front of house at a live theatre, and somehow people STILL argue with me about fire code - even though theatres (live and movie) have historically been THROUGH IT with devastating fires.

[@alisonredmiles6372]

Charlotte, I think a whole lot of us need you to do a 24 hour live stream today. Thank you for always being a source of levity.

[@martd8792]

Lol snowflakes 😂

[@cherylanne6549]

Yes because we are celebrating and Charlotte makes the day even more of a celebration!🎉🎉🎉

[@Good.Morning.Petty.Potatoes]

Good Morning Petty Potatoes! ❤ It's my Birthday! 🎂 Thank you everyone!

[@MrsWellner]

Happy birthday, fellow potato!!!

[@Jenniferlynn6504]

Happy Birthday!

[@parkjibuns638]

Happy birthday 🎉

[@dinasilva9263]

Omg it's my birthday too🎉 Happy birthday to you🎉

[@sara4572]

Happy Birthday!