DECEIVED When Buying The Triumph Trident 660!

Tired of lugging behind me on my V-Strom 1000, my wife decided to take her license and buy her own motorcycle!
After looking around for 3 months, her heart was sold on the Triumph Trident 660, due to its low weight, nimbleness and all the heritage behind the brand.
However, her buying experience was all but perfect!
After being told the price on one day, going back to buy the bike, only two days later, cost her an extra 250 euros and Triumph was unavailable to make any kind of compromise to keep us happy!
Please let us know what you think, of the way triumph handled this situation.
#TriumphTrident660
#TriumphMotorcycles
#TriumphMotorbike

[@bobz1736]

I think 'deceived' is a bit strong. All things go up sometimes, and just unlucky it happened between your visits. You can't blame Triumph, really the dealer should have been aware of a price increase coming and warned you. Then you could have paid a deposit to hold the price.

[@John_Neves]

Yeah.... it just came with no warning two days after when we went home to choose the extras. I was just very pissed off i wasn't warned... It's all behind me now though 😁 Hopefully, this vid will be a warning to others to get a deposit down and ensure the price 👍

[@kevinwyatt9771]

I got a price match from a discounted bike. Your dealer could have offered a discount on the accs or offered free fitting to lessen the extra price

[@ioannischristou2362]

Ordered my trident in late June 2022 for 8750 Euros (price in Greece), 200 above "standard price" because the machines that would become available by July would be only of the colors that cost 200 more, otherwise I would have to wait until September for the bike to arrive, so I went with the gray/red combination. In late July, they told me the bike would not arrive until early August, then by mid-August they told me it would arrive end of August; then early September (that's the time I would have to wait for the original, cheaper color that I liked even more) they tell me there's a price increase of 300 Euros. At least, they did agree to install a free alarm system for me (that costs 200 Euros), and the bike eventually did arrive by the second week of September! I'm still breaking it in, and overall I'm very happy with the bike so far. It was indeed very good move from them to offer themselves to counter-balance the price increase by the free alarm installation, and I did appreciate it a lot.

[@John_Neves]

The dealer did a good job with you. Ours just said take it or leave it 🤣

[@ruahinesrider]

Nearly all bikes went $250 at the same time World Wide but since you went in 2 days earlier & were configuring the bike & had basically said you'd buy it the dealer should of given a $250 discount on Quick shifter which you have to get.

[@stanleyblazeraznik6047]

One thing that has not changed since the 1980’s is that Dealers remain Stealers. I got charged $380 document fee on my T660 and I was pissed. My wife was actually the calm one about it. I paid retail and all those transaction and transport fees. I loaded my bike up with ACC and I mean loaded it up. Ordered in Feb and picked up in April of last year. I paid cash for it. Dealer is one hour away so when the temp sensor went out I called them. No trailer to come get my bike. I called Triumph Roadside Ass. No help there, “you are too far from the dealer”. Had to rent a trailer and the dealer did not reimburse me. This has been my ownership experience so far with Triumph. The next closest dealer is 2.5 hours away. I am most likely selling the T660 this Summer and buying a new Honda CBR650R. Two Honda dealers within 20 minutes of my home.

[@John_Neves]

Oh my... Triumph is in such a good place right now with great bikes, that they forgot that it's customer support that will keep them going in the long run... I guess it's all about the dealer and how far out they are willing to go for their customers...

[@fromabove1755]

hi @John Neves, have you tried new Honda Hornet 750? just interesting how you would compare it to Trident 660, not sure which one would be greater value/power/accessories

[@John_Neves]

Hi there 👋 I haven't tried the new hornet. To be honest it's not really what I'm looking for right now. But hey, it's a honda. Honda's are usually fantastic bikes 👍

[@Jay_Speed]

I paid mine base price in Belgium 8395€ with extras 9230,45€. Discount was 385,52€ on the extras. That 9230 includes 350€ for the change of ride height. The tracker I got for 50% discount placed. I don't now what you paid in Portugal, I don't think there is a lot of difference. The Trident is cheaper in Germany, around 650€. In Holland it's 9.195€ base price that's 800€ more. In France it's 50€ cheaper. So between Germany and Holland that makes 1450€, which is a lot more.

[@John_Neves]

Hey there, I only just now took a look at the invoice. We paid 8071€ for the bike, but then you have the legal documents. So on the road, it cost 8743€

[@co6687]

Here’s the thing. Motorcyle sales have boosted more than ever before because of the pandemic. There’s a surge in people getting motorcycle licenses and bikes are selling out fast. In Australia I’ve experience the Viennese customer treatment, meaning the worse. Sales are so good that they don’t need basic human respect to sell you the bike. However they live looked after me for the extras for the bike or riding gear. Thought we had it bad here, sorry to hear about your experience. For me the whole experience is important and I’d be loyal to boost a business who treats people well even if it’s a little bit more pricy than the competition. Since my purchase I’ve had a good experience and on that basis I’ve recommended Triumph to others. Also consider that sales people talk the talk and don’t necessarily tell you the truth in order to save their own humility. Therefore perhaps try another dealer. My trident has been amazing after 3000kms in. Have the BT module, shift assist, USB charger and fly screen. All worth it.

[@John_Neves]

Yeah... unfortunately it's the only dealer in my area... Thanks for sharing your experience 😎💪

[@giorgio9533]

My view: the sales rep took the risk of losing two customers for 250€. IMHO when the manufacturer policy is strict, it's the dealer's task to close the deal.

[@jameyhinds]

Just seeing this, but the same kind of thing happened to me in the US. The base price went up about $200 US. At the time, I was told that it had more to do with COVID, etc.

[@John_Neves]

Sorry to hear that. It was quite unpleasant given our circumstances... Are you happy with your bike?

[@jameyhinds]

@@John_Neves Absolutely love the bike. Added quick shifter after a few months. The dealership I dealt with made up for the bump in price by giving me more on my trade - I had a 2013 Yamaha 950 with 68K miles. I expected hardly anything for it, but they gave me $3,000. Dealerships can make the difference in the overall experience.

[@John_Neves]

@@jameyhinds very nice! Unfortunately our dealer didn't do anything for us... they just didn't care. Keep enjoying the ride dude, and Merry Christmas 🎄

[@arkemal]

I want to join Triumph to buy their tee-shirts too lol. thanks for the honest feedback.

[@John_Neves]

Haha. I'll get a free T-Shirt soon... And I'll come back wearing it! 😁😎🤣

[@arkemal]

@@John_Neves ahah awesome

[@renatovitas7546]

The same thing happend toi me in Florence Italy August 21

[@John_Neves]

😔

[@Twistedmetallic]

Here in norway the Trident cost 12.000 Euro incl taxes, without extras.

[@John_Neves]

OMG! But.... what is avarage wage in Norway? In Portugal it's 850 euros, so it will take a usual person 1 whole year to buy a bike like this...

[@user-sw2lv3zp6o]

Bad luck here. Bike prices have gone up everywhere. I wonder if the price would have stayed the same had you paid a deposit. Having said that, Portuguese bike dealers are difficult to negotiate with, although I did get a reasonable 900 euros off my B-King. I had pointed out that it was a 2009 model. I bought it new in January 2012.

[@John_Neves]

Especially Triumph... they are a very tight bunch...

[@916strada]

The reason has to be the £ increase against the € over the last few months ~ this has to reflected in the purchase price and it is clear that the salesman knew nothing about it until it hit. The price isn’t fixed until you sign the purchase contract.

[@John_Neves]

Yeah. So right.... It's just a bummer when it happens to us 🤨

[@craiggraham2638]

It was a global price bump (not exchange rate related) - it went up in the U.K. as well.

[@John_Neves]

@@craiggraham2638 yeah... and my wallet was caught smack in the middle 🤣😁

[@craiggraham2638]

@@John_Neves I feel for you - I was lucky, got mine a few weeks before the rise (thought at the time “that was close”)

[@Langor]

I got on a waitlist in July, if i hadn't been on the waitlist back then and hadn't put a deposit, he told me the price would've been $CAD315 higher. So sounds like it's in line with what you went through. EDIT) Also, to clarify, I only ended up taking delivery of it in September but the price had been set in stone.

[@John_Neves]

That's great man. You were luckier than me, that's for sure 👍 Enjoying the bike?

[@Langor]

@@John_Neves yeah very lucky and grateful I love the bike so far. I was looking at other options in the 900s series but this will check almost all the boxes. 😊😊 How's wifey liking it so far?

[@John_Neves]

@@Langor oh, she's loving it. 😃 It's a great bike in It's own way. Small, compact, nimble. Even I'm enjoying it more than i should 🤣🤣

[@DRUMSTICKTOM]

Totally agree with you salesman need to be more helpful. I looked at a trident at the beginning of the year to buy one but because the salesman had a can’t be bothered attitude guess what ? I walked out . Sometimes this not only cost them a sale of the bike but also costs them on all the extras you would of bought too plus the recommendation to friends 👍🥁🇬🇧

[@John_Neves]

So right you are man. Thanks for your support. 👌 In my case, my wife couldn't see herself on any other bike. So i had no choice but to pay 😂😂

[@Javibolosilla]

did you have the problem of engine death when driving that some users comment on the internet?

[@John_Neves]

No. No engine death issues 👍

[@cgg200980]

I agree with you completely.

[@MrRuirio]

Not really a surprise in today’s climate, join a 660 forum and read how long the waits are… still a class leading bike at its price point with servicing intervals and costs to match … I’d get over it quick mate lol :) she will love it and so would you… few issues with the quick shifter so be aware of that

[@John_Neves]

Thanks for the support mate. It was just so hard to swallow 😬... let's just hope the enjoyment she gets out of the bike, helps us forget 😉

[@co6687]

What shift assist issues are you finding? I’m curious, I have one. It’s not perfect but I love it.

[@John_Neves]

@@co6687 just find the shifting a little spongy and in general a little clunky on downshifting. But shes new, it should get better.

[@Mr_Bean]

I think you should change your video title after I heard what you said about the whole story. TBH after I became a Trident 660 owner myself, then I started to seach all kinds of information about this bike ,this pricing changing(rising) thing I heard it long time ago(just dont know the exact date when it is gonna happen), basically it is like previous sold bikes are with PRE-SELL PRICE(we all know PRE-SELL price is lower than future normal price), and in future when mass selling period came, the price is gonna change( higher for sure); Actually Triumph is not "deceiving" anyone on this typical traditional sales model, but I can feel your anger , which is Triumph did not "inform"or " anounce" their detailed price changing plan to public or at least should be on their official website, so that new buyer will acknowledge this as a fact and based on that they can rethink if they gonna buy it still or not. And why I say you should change your title ? cuz it is still your wife's own decision to accept the price changes and still bought it, not DECEIVED by anyone to finish the purchasing .

[@Mr_Bean]

another thing you may not believe, I know many people who is suffering from long time waiting , who are willing to spend additional more than 200+ euros to have their bike immediately, actually this brings another my own curiousity ，how come you can just walk-in and few days later take a brand new trident 660 home? after I seach so much infos , this seems not possible in any corner of the world so far.

[@John_Neves]

Hey there. Nice points you're mentioning. When i say deceived us, i actually mean me and my wife, because we were promised a price on one day, and two days later, when we went to pay for here, the guy randomly said, oh, sorry, it's another 250 euros. But i see what you mean. You thought the title meant "US" as in, everyone that bought a triple. Sorry for that. That's not what i mean. I just mean, they deceived me and my wife, and man... it was a bummer. But I'm gradually getting over it 😆😆 Take care, happy riding 😉

[@John_Neves]

@@Mr_Bean don't know what to say about that. When we got ours, there where 3 others in the same shop :S All diferente colours

[@lyndinhensberg113]

When i bought my Trident, the dealer wanted the sale so bad, he gave me the awesome round bar end mirrors to sweeten the deal.

[@John_Neves]

Wish we where that lucky 😔 Are you enjoying the bike?

[@cG-es8mb]

Yeah, dealer should have found a way to give y’all a $250 discount off of something. Maybe give y’all a discount off the first service or something.

[@user-sw2lv3zp6o]

I doubt it.

[@greatestsuccessstoryofalltime]

Damn. Your’re Getting tore up in the comments. Here’s the deal, I agree with you I bought the trident and it’s my last Triumph. It’s how Triumph handles situations that’s the problem. If they explained the “why”in a rational way it would be different but they tend to immediately get defensive and make shit up as they go. If the cost went up 250 I’d expect a clear, concise, honest answer as to why and then I’d want to know why they’re unable to make it right by offering other concessions. If the answer passes the sniff test I’m probably ok with it. If they can’t clearly explain why, or if that explanation isn’t reasonable to me, im pissed and will do everything within my power to make sure they regret it. Which I think you’ve done a nice job of here with this video😂

[@John_Neves]

Hey there. Yes, you see things the way i do. I think it's all about how much you are willing to make customers happy, in any given circumstance. I bet that if this happened to some of the people that are tearing my up, they would have a different view on things. But it's always nice to see others points of view and opinions 🙂 Thanks for viewing and for your comment 😀

[@Mudslidex1]

@@John_Neves Unfortunately I think it just comes down to bad timing. I don't know about where you live, but here in the States there is very very little inventory of bikes, and prices for both used and new bikes are high. They were probably just taking advantage of the supply vs. demand situation going on. They knew they can get more for the bike, and were willing to let you walk away because they know someone else would come in and buy it at the price they were asking. Sad to say, but the bargaining chips are not in the buyers favor right now. Hey, the important thing is she's enjoying the bike right? And that's what matters

[@John_Neves]

@@Mudslidex1 yeah, totally agree with you.... Triumph is in a very good place right now. Wife's loving rhe bike 😀 If they come out with a 900cc sister, even i would be tempted 😁

[@mathcritic]

Triumph should have made you whole and acquired a loyal customer in the process. Saw them lose to the Japanese bike manufacturers in the 70s. We don't want to see that happen again do we Triumph?

[@John_Neves]

Agreed. I do understand inflation and cost rises, but in our case, i just expected a little effort from them to gain a customer. 👍

[@alistuzlak]

Yeah i still rather drive a Japanese bike then this garbage. Sry it‘s just my opinion compared to Japanese bikes in general.

[@John_Neves]

@@alistuzlak The bike is not bad man. I´ve had many bikes in the past, this is the 15th i think, and yes, in general, i find Japanese bikes to be better built. Honestly, i don´t understand all the hype around this bike... 🤷‍♀️

[@alistuzlak]

@@John_Neves i believe you that the bike is not bad. I am simply turned off by eu bikes (myself European) because of the whole bike service going on every now and then. I loved hated my Ducati back in the day. As for the Triumph the only one i consider driving is a Daytona 995i. And i already heard so much bad thing about them bikes being mostly in the service then on road. My Ducati had to be serviced all 4,500/5000 kmeters which sucked ass.

[@alistuzlak]

@@John_Neves as for my Suzi, it just goes and goes and goes. Changing oil and filter thats it. I can totally concentrate my money on a newer bike or moding it up instead servicing it hehehe

[@kevinwyatt9771]

UK prices increased 1/9/21 by £100

[@John_Neves]

Again? 😮

[@kevinwyatt9771]

@@John_Neves I remember them being £7195 base model in Jan21. Now £7395. Guessing exchange rates , don't help

[@vladpocol3603]

you should have gone to a different dealer > they have a sales profit> they could had done it from there I would had used a different triumph dealer > even if it was the same price and I drive for 1 hour, at least, he wouldn't get the sales commission. If u decide to go back and buy a triumph motorcycle and matching jackets > I would drive an extra hour and use a different dealer that is not in same franchise group. If just money is what they want and nothing else > then money is what they should not get PS: they probably had some1 else asking about the bike and couldn't care less :(

[@John_Neves]

Thanks for your support 🙂 In my country, all triumph dealers are owned by the same company.... no competition here 😔

[@SethiSahib]

@John Triupmh official accesories dealers have huge huge margins & this was a area you missed to bragian hardly .. If you've bargained you probly won't be regreting . Well a dealer's dealing doesn't means a brands waekness ..be positive .

[@John_Neves]

Oh yeah. That was last year. I'm totally over it :) It's been a great bike 💪

[@SethiSahib]

@@John_Neves good... Remember a dealership bad service doesn't means the brand is bad.. Thanks.... I'm a prospective buyer of 660 from India.

[@John_Neves]

@@SethiSahib It´s an amazing bike my friend. You will love it 👍

[@SethiSahib]

@@John_Neves yes across the world... I've same update from users. Will buy soon.

[@OsirisPL]

It sucks that Triumph advertised the bike at given price and then increased it mid-season. It could certainly be annoying for you and the wife to be hit just as it started. IMO Triumph should offer you some discount on the accessories that you ordered. Even reducing the price of accessories by 100€ or giving a free t-shirt to both of you could be received as a sign of good will and would make whole transaction much less annoying.

[@John_Neves]

Thanks for the support. Man, i would have been happy with anything that showed some good will... But nothing.....

[@michelbrisebois4317]

You have an issue with a dealer, now how about the bike itself?

[@John_Neves]

Hey dude. Bike's great 😀 Check out my opinion here: kzbin.info/www/bejne/nXjYh6GKodN8frs

[@KimHDRoberts]

Probably should have just gone to another dealer if 250 was going to leave that bad a taste in your mouth. Prices go up, not much the sales person can do about that other than sweeten the deal with apparel or accessories - yeah, he/she could have done that and chose not to. But you're not forced to buy from that dealer and are more than able to shop around.

[@John_Neves]

Unfortunately the dealers in my country are all owned by the same guy... You want a triumph, you have to buy it from them.. All in all, its not a bad company, this purchase just didn't go that well, but I've been back there and they've been quite nice, lending me bikes for my videos and what not... 😁

[@alistuzlak]

So he could have swallowed this price increase ffsake. Its 250 not 2500 bucks. Whats going on with those new edge sellers? Then moan how things don‘t work out after and why they can‘t make sales.

[@John_Neves]

Triumph is in a very good place right now. Bikes are flying out the show rooms. They don´t care to keep customers happy, because another will follow....

[@alistuzlak]

@@John_Neves this will hit back when the pandemic is over and the whole retro/caffe racer thing cooled down again. But Ofcourse Triumph is in the spot now

[@wl660]

No contract, no deposit paid, and these bikes are in massive demand. Costs are rising for everything atm, globally - and this was a global price rise. Suck it up - the bike is great. You bit your own nose off by not getting any accessories. My dealer fitted all mine for free. Btw - it’s your dealer who YOU failed to get a deal with, not Triumph. So biting your nose off again by saying you won’t buy another is small minded and petty. Get a grip and move on. Sounds like you could be spoiling your wife’s purchase.

[@eforeman7499]

Totally misleading title from someone who is blatantly using social media to try and blackmail a better deal out of a dealer. The price wernt up by a fbit worldwide. This guy or his wife had not contract had not even put a deposit down.In any case TRIUMP did not decieve anyone. Total rubbish from a guy who is used to getting his own way.

[@John_Neves]

True. Unfortunately no deposit was made. But the dealer gave us a price, told us to go home and configure the extras, and after going back two days later, with the print of the promissed price, we where told the price had gone up 250 euros Given the circumstance i just think the dealer should have made some kind of commitment at least on the extras to dissipate the extra 250. That's what i would have done, hence the feeling of deception from the triumph dealer. It was not cool. I just hope this video may help other's in reminding them to put down a deposit to avoid this kind of situation that we went through. This isn't blackmail, because we bought the bike and have already paid for it. There is no turning back 😁 All that is left is to enjoy the bike. And I'll be coming out with other trident videos very soon. Hey, subscribe and stay tuned. Watch my other videos. You may even find out, that I'm not such a bad dude 😉

[@tg8150]

Stop whining and sell it if it made you mad enough to go and make a video about it. I’ve got a 2022 Trident myself. I feel lucky to have found one that wasn’t pre-sold. Some people have been waiting for 6 months and STILL haven’t gotten their Trident. Besides, YOU still bought it. So that’s on you.🙄

[@John_Neves]

Thanks for your comment 👍 I just wanted to know if i was alone here, and wanted to share my experience. Sorry if it seems like I'm whining, but that wasn't the purpose of the video. I have been amazed at the amount of people that have had similar experiences with triumph. It just doesn't seem right. Have fun with your bike 😉

[@SuperRider-RS]

@@John_Neves How about you see it this way? Goal was to get Trident, ride it and enjoy it as much, ignore the negative experience because past is passsed

[@John_Neves]

@@SuperRider-RS oh yeah. Completely. 🙂 Just wanted others feed back. Thanks mate.

[@SuperRider-RS]

@@John_Neves dealers are aholes tbh, i'm still waiting for mine to arrive

[@kevinvandenberghe5793]

@@John_Neves I was also surprised to see that after less than a month my trident with all it's accessories costed 350€ more. Thank god I did not hesitate and signed right away or I would have been in the same situation. Anyways enjoy the bike! I haven't had much luck with the weather here in Belgium to ride my new trident : most rainy July since 1833! 😱😭

[@arjanverbokkem4097]

Your dealer should have informed you if you were interrested the first day. But whining about it for more than 5 min. in a very non interesting video is too much. Get on the damn thing and ride.

[@John_Neves]

Dude, I gave you the information on the first five seconds of the video. You chose to watch the rest 😁😁 Thanks for watching though 😉 I'll take your advice and go ride 🙂

[@John_Neves]

Sorry about that, though, i know i do get carried away sometimes. But it seemed fair to explain things properly 🙂