The Dumbest Customers That Employees Had The ‘Pleasure’ Of Dealing With

[@juanita_rocksteady2761]

What's really frightening is that these people will possibly reproduce.

[@garywhitfield317]

They certainly have been since the 1980's by personal experience.

[@skylordsix]

Also, many of them vote

[@AntonYadrov777]

@@skylordsix In fact, it's the majority of voters worldwide that are Karen-types. Sane people, especially in totalitarian countries, simply don't trust the voting system and/or electing candidates and therefore choose not to participate at all. Thus enabling uneducated braindeads to essentially rule their homelands, which very much explains the current state of world's politics. Uncaring ignoration is sometimes deadlier than any action.

[@Bonde7280]

@Zoe Latimer Keyword: Majority

[@donnastokes5530]

There needs to be more bleach the gene pool.

[@DeChaos137]

Years ago in retail, we had a fictitious 'Manager' named Dawn/Don. When customers weren't satisfied with the words of we mere peons, we would call "Manager needed upfront". At this point whoever happened to be free would walk out with authority n back us up. Owner loved it, we were trained to know the business, saved her many headaches :D

[@shampoo1991]

I'm sorry but I would have told the lady who wanted her floors steam cleaned to totally bring em in just to see what would have happened.

[@birdhead73]

🤭🤭🤭

[@Sabine_Kienast]

Thought exactly the same 😂😂 Ok mam, bring it, then I will do it

[@teresaames972]

I was thinking the same thing. 😂😂

[@mirceazaharia2094]

No. I refuse to believe that that story is real. People that stupid cannot exist, surely. Right? Right?

[@shampoo1991]

@@mirceazaharia2094 I hate to break it to you but yes some people are really this dumb sadly

[@mom42boys]

I want to personally apologize to every retail worker that has had to deal with the ignorant populace! 😟

[@haroldwilkes6608]

Problem is they're largely not ignorant, just arrogant.

[@bkitteh6295]

@lisa arrowood Thank you! I can't remember anyone ever saying that to me before. For every jerk customer, there were probably 3 others who were at least civil + a couple who were very kind and/or funny. Retail was a funny, strange business, but I was glad to have that job at a time when retail was booming. That job kept me going for a few years and enabled me to go to graduate school. 🙏

[@TharzZzDunN]

@@haroldwilkes6608 Oh don't be so pessimistic, people are capable of being awful across multiple spectrum!😆

[@haroldwilkes6608]

@@TharzZzDunN And I'm a pessimist? LOL. Agreed though...but fortunately, at least so far, the nice seem to outnumber the naughty.

[@patriciakatz7866]

Thank you. It's gotten worse in the last 3 years. I've been in customer service for 40 years. I haven't heard it all, yet.

[@kayleedoyle3634]

“Madam... the staff count as people” “That’s ridiculous.” Is it though?

[@samanthaellenrook9199]

No, it never ceases to amaze me the number of people who don't think retail staff (or nurses or anyone who wears a uniform to work) count as real people. We don't have lives. Or families. Or feelings. Or homes to go to. 😾😿

[@kayleedoyle3634]

@@samanthaellenrook9199 sounds like those people need a reality check.

[@brentfarvors192]

@@kayleedoyle3634 You mean, like how it say's it RIGHT ON THE BOX: "These masks do NOT prevent viral or bacterial infections"...? Yet, you MORONS wear them anyway...?

[@kayleedoyle3634]

@@brentfarvors192 it doesn’t prevent but it limits the amount of germs you yourself directly emit forward to another person. Also I want to point out businesses make their employees wear them. And a mask mandate was issued for awhile. Regardless of personal preference if you can’t respect a businesses rules you don’t deserve to go there. And I never said I even wore a mask. But you felt the need to attack me anyways.

[@Bird_Dog00]

Well given how publicly some companies treat their employees as if they were mere machines, I can see where some customers get the idea from...

[@pearlofthedarkage]

The worst part about rude and/or inept customers is the backstabbing bosses that kiss their asses, fire or yell at you, instead of backing you _and their own effing store policies_ up. I'm looking at you, Target.

[@lesleymcneely9997]

I really fail to understand WHYsome employers do this to their employees. It only leads to bad moral. Employers should ALWAYS listen to the people actually having to deal with the rude (& sometimes delusional) customers instead of straight away giving in to their ridiculous requests!

[@krawithan]

I worked at a donut shop and this lady was asking me prices on a dozen and a half dozen. she indignantly told me "I dont think so 2.49 isnt half of 3.49 (or whatever it was) so I got sarcastic with her and showed her how much one donut cost. Immediately after i went and told my boss. she says "Good, we don't really need customers like that" was even better than dropping the sarcasm on the customer. :-)

[@LukeL007]

Had a little of that when I was working at ShopKo. It all changed when we were informed the store was closing for good as the company was declaring chapter 7. When that happened the managers no longer cared about making customers happy and eventually the cashiers had 100% control over the prices. It was a lot easier just giving the customer the $0.25 off a $1.00 item that was already marked down 90% then to argue.

[@johnarthur620]

I want to burn every target store to the gound. EYES ON YOU CENTRAL ISLIP.

[@whiteglovewatches9908]

Ohmygodyes. Worked for a corporate owned repair facility whose policy was to always humor the customer. It was that corporation’s first try at auto repair, mine was the very first shop and it was an absolute nightmare. Customers constantly try to scam repair shops. Like to the point of insanity. A woman bought a car for her daughter and had us inspect it, all it needed was brakes so we did them. Our warranty was 2 years or 24k miles. She brought it back 5 months later complaining of brake vibration. The rotors were purple from overheating, the undercarriage was mangled like someone had been off-roading it and it had gone over 36,000 miles in that time frame. Badly abused and well out of warranty. I asked her what had happened to it and she said her daughter just uses it to drive home from college once a month. Yeahno. I showed her the damages and mileage. When she left she was well aware her daughter (and probably everyone in her dorm) was thrashing that poor little car and it was not under warranty. She called HQ to complain and we had to pay to repair all the damage… Another couple would come in with their old crap car, get whatever work done they needed, leave all smiles then call HQ and complain and get their money back. After two years of them doing this the husband brought his car in with a Rod knock (engine was about to blow). He didn’t want to fix it and said he was going to drive it to the junkyard a few miles away and get rid of it. I told him that was a bad idea and I would happily tow it over there for him but he declined and you can’t legally hold a vehicle so I had him sign a waiver. Later that day I got a call from HQ saying he was broken down a few hundred miles away, I told him the car was fine to drive and he was going to sue so I better pay for his hotel, towing bill and a new engine. I slammed down the phone, gathered up all their paperwork from the previous two years showing they had never paid a cent for anything, that day’s paperwork with the waiver and drove the three hours to HQ. I walked into the head of the car care division’s office laid the paperwork down, told him we were not paying this man and if he didn’t fix this crap policy I was done. I don’t know if they ever rethought the policy but those jerkoffs were banned, their memberships canceled and a month later I got a big promotion as well as season tickets to the Washington Nationals.

[@shmuggle2121]

Second day of the job, lady complains about her drink being the wrong colour. The glass was pink. I went inside and bar poured it into another glass, she said the same thing. Both drinks were clear, they were literally identical.

[@Sabine_Kienast]

Wtf 😳😳

[@BlueViolet13]

Some people are just stupid like that.

[@eryuu4016]

Or they're color blind??

[@diannamallar1155]

After 30 years of working in retail and hospitality, I could tell stories for hours. My favorite though was the woman who came into the convenience store to pay for the gas her husband was pumping. While she was waiting she brought a candy bar. It rang up as .72 cents. She looked at the shelf and said it's only . 69¢. After I told her that was with tax, she told me that she knew well and good that New Hampshire didn't have sales tax. I explained that no NH didn't but she was in Maine. "Oh we must have just crossed the border". Yes Ma'am. And she paid for the candy bar and left. I figured let her husband explain that the Maine/NH border was about 6 hours behind her and she was only two miles from Canada.

[@danielleking262]

tf........ 🤦‍♀️😂😄

[@haroldwilkes6608]

He was going to hide the body...shhh.

[@Dino-Jira]

Wow

[@delila1830]

That's not fair. I've woken up in a car, at a gas station, on a road trip and had no idea what city or state I was in.

[@delila1830]

Meanest people in the country in Maine. Checks out.

[@arebeabridgewater163]

I had a customer order a Mocha latte with no coffee so I asked if she just wanted a hot chocolate and she looked at me frustrated so I had to explain to her that the mocha is only coffee latte with chocolate syrup added. No coffee means it's now just chocolate syrup n warm milk hence me offering her a hot chocolate which is cheaper than the mocha latte. She apologized and thanked me for saving her a few coins

[@dawnmichelle4403]

You both sound like good, reasonable people 😊

[@dawnmichelle4403]

@@jimnorthland2903 😂

[@shalombereshiyth]

Yes, I ordered a special flavored iced latte with no whip cream two or three times before one cashier told me the cashier told me I could just get a caramel iced latte for cheaper since the extra charge was basically just for the fancy whipped cream. I was extremely grateful

[@RustyDust101]

Umm, that only applies if you ordered a modern day American version of what in Turkish tradition is called a Mokka. In that case, it is an especially strong brewed coffee, without any chocolate at all. The water is poured over the coffee grinds into an iron caraffe and heated with a blowtorch. It is allowed to settle and takes quite some skill to pour, otherwise you will get far too many coffee grinds in your little cup. Even then it is normal to have a fairly thick deposit of coffee grinds in your cup as well. There usually is NO milk added to it, only lots of sugar because otherwise it would be incredibly bitter. So, umm, if the person expected a Turkish Mokka, instead of the newer, bastardised American version called Mocha (but probably still prononced as Mo-ka), then yes, they were completely in their right to demand "Without chocolate". But ordering a Turkish Mokka without coffee would be hot water, possibly with sugar added.

[@echognomecal6742]

@@RustyDust101 Is the Turkish Mokka well known in other areas of the world? Mochas seem to be fairly widely known.

[@timgreen7424]

I was a server. Had a young lady ask me what veal was. I replied calf. Her - what is that? Me - baby cow. Her - what is that? I was stunned and the only way I could think to convey it. I said - you know, Mooo?

[@mablenorman5915]

As a manager in retail, I have sooo many if these. My favorite was a woman who called the store and asked if we had coats. I said, "Yes we carry coats." "What kind do you have?" "Sorry ma'am you'll have to come to the store, I'm not going to describe all the coats over the phone."

[@lanapowell]

One of our guys who works electronics is an older gentleman and I love to be there to here him answer those kinds of questions over the phone. "Yeah, we got TVs... Well, some are kinda small, and some are really huge. They cost money. Have a good day!" Also, if a customer is being rude (or just generally annoying) he will stare them straight in the eye, turn his hearing aid off, and wander away. Love him, but I'm so glad I'm not over him ;)

[@l.5832]

I worked in a shoe store and many women would phone and ask what shoes we sold (about 20 different brands and hundreds of styles...) One woman phoned that's all she could remember and wanted to know if we sold a particular shoe but could remember the brand or model. She thought it was yellow but insisted on my telling her whether or not we sold it......We changed the displays around every few days. One woman phoned up wondering if we still had the shoe that was 'on the front shelf' about a month or two ago.......

[@caroline4323]

@@l.5832 Well, there was a shop round the corner, I didn´t manage to buy the shoes I wanted and got stuck in a different town for a couple of months. Next time I went back, the shop keeper helped me identify the shoes I wanted from my description (she didn´t have them at that time already) and ordered them for me to be delivered in my size from another town. Guess I was being nice and asked for a huge favour instead of "you do what I want" which seems to happen in US?

[@l.5832]

@@caroline4323 First off, I don't live in the USA. The next thing is you worked with the shop owner to identify the shoes. You could say more about it than 'it was on the front shelf and that's all I can remember'. Or that it was yellow. By being helpful enough to give some description as to formal, casual, athletic, lace-up, buckle up, slip on, etc you could help identify. It was nice the shop owner could order but in many shoe shops now, one seasonal order is placed, often sourcing from other countries. Reorder is not possible. If you have several stores in your chain you can transfer and that is the best that can be achieved.

[@caroline4323]

@@l.5832 Yeh, I just wanted to share some nice experience for once. :). And it seemed to me that these entitled customers are reported from US a lot :)

[@sitnspin1819]

Four years ago, at a greasy spoon cafe. A woman was heard asking for a mushroom omelette without the eggs because she was a vegan. The waiter stared for moment, said "Sure!" The woman's face when she received a plate of mushrooms.

[@Shorty_Lickens]

She may have wanted those fake eggs. Of course, she should have asked if you have fake eggs.

[@spencereaston9698]

people need to learn that "The customer is always right" is NOT meant to be taken in the context of a one-on-one, face-to-face transaction. It is meant in the larger economic sense of Supply and Demand. For example; if literally every customer comes into your electronics store looking to buy 50 inch LED T.V.s, then maybe you shouldn't only keep 40 inch Plasma screens in your inventory. But if only one person in, say, 100 comes into your grocery store wanting to buy kiwi, and you don't carry kiwi fruit or even worse you do, they were on sale, and because of that you're all out... you're not in the wrong, and the customer is not entitled to anything, let alone special treatment. Especially if your staff is polite and the customer has been a huge turd since they came in.

[@Hellscream900]

It warms my heart and also makes me sad to read this awesome explanation of yours. Even though youve just explained it perfectly to everyone .... the people who NEED to learn this will never read your comment in this random video. Cheers

[@blurefr]

That's why I love my work's twist on it: "The customer is always right.. until they aren't" 😂 It's literally in the handbook and makes it 1000x better.

[@garyjohnson4657]

I managed a paint store for a large company. One day one of our part time teenage employees was arguing, with a customer over a gallon of paint. The customer was wrong! I gave the customer a new gallon of paint, and wished them a good day. Afterward I tried to explain that the company spent millions on advertising, and the teenager undid that over something that cost our store $3. Perspective is what's needed!

[@want-diversecontent3887]

The full quote is actually "The customer is always right in matters of taste"

[@kenlee74]

"The customer is always right, until proven wrong." Not sure if that was the original saying but it was coined by the owner of a major retail store around 100 years ago. Every store needs to put that up in big bold letters.

[@christybradfield7812]

2:44 I had my hands full with seven pitchers of juices. A guest wanted a spoon right then. I explained to them, I need to put these down and will be happy to get you one. He became quite vocal about how incompetent that I was. Finally, another guest said, sir, she lost her third hand in the war. The vocal guest apologized to me and that he was sorry, he did not know I was a war veteran. The other favorite I use when a customer wants something but doesn't tell me what it is, I quip to them, that I gave up mind reading when I left the circus.

[@maleineperle1770]

I'm not getting over this one. r/wooosh

[@t.h.8475]

I tell people I failed mind reading in school.

[@gojosgirl6487]

I always say my telepathy is broken today

[@christybradfield7812]

@@gojosgirl6487 I may just use that one! Thanks!

[@matrixphijr]

“when a customer wants something but doesn’t tell me what it is” Wait, how does that work? Do they just sit there totally unresponsive when you ask them?

[@UncleTimTheHermit]

I weep for humanity.

[@danielleking262]

Agreed.

[@Kayenne54]

I don't.

[@danielleking262]

@@Kayenne54 After reading all of these, you don't at least shake your head in disappointment that people like this actually exist out there?

[@mirceazaharia2094]

Weep harder. It seems to be getting worse.

[@TharzZzDunN]

Don't cry for the stupid or you'll be crying all day! - Alexander Anderson

[@Yet_Another_Steve]

This is a result of money & profit being more important than people (the staff). The customer is not always right and should not be pandered to if they are in the wrong.

[@kellygervais3440]

And rude.. 👍👍

[@TK-ij2xi]

This is why you only shop small business. They want & NEED your business & act like it. The only thing I can't figure out is where to buy toilet paper that way...

[@LukeL007]

I know a small business owner who at first told me he would be overly nice to customers and give in to their demands. When I knew him he was already older and was not afraid to tell a customer to fuck off and get out of his store if they were rude to him. You won't get that at a Target or Wal-Mart.

[@RustyDust101]

Umm, no, this has only very little to do with money and profit, it has to do with entitlement issues as well as willful ignorance.

[@Yet_Another_Steve]

@@RustyDust101 You can 'umm, no' all you want, but the desire to turn a profit at the cost of staff support is what has enabled the entitled. Just ask any front-line retail staff.

[@baggins4354]

Back in college many years ago, I worked for the largest department store in the U.S. I worked hardware, paint, and lawn and garden, it was a "small" store with under 100 employees. I have several stories. We had an older Asian woman customer who drove everyone nuts. She bought the cheapest electric weedwacker we sold. It only existed to be the lowest price point so the company could claim the lowest price, it wasn't meant even for a small yard. When it ran out of line she brought it back to complain. The store manager (major AH) got involved. Now, we sold the line in bulk for you to rewind your spool, and we sold pre-spooled line you just popped in ready to go. The manager told one of the other salespeople to "be nice and show the lady how to rewind the spool." She did and sent her on her way. A few days late she is back to get us to rewind the spool again. Department manager is like WTF? "We don't do that." She goes to the store manager, again, and apparently, we do "do that." This goes on for weeks. Then, one day we clock her as she enters the store carrying the weedwacker again. The other salesperson is also the one who originally rewound her spool. She looks at me and mutters "F that." She grabs a pack of pre-spooled line off the shelves and intercepts the woman, hands her the spools and tells her that's it, take it and go. From then on we just gave her free line. I had an old man bring in a router (the wood working tool, not the one for computers) and ask for a new one as it quit working. It was from the 1960s, it deserved to die and go to power tool heaven. Fun fact, no power tool from that store ever had more than a 1 year warranty, and back then they had probably only had 90 days. I tell him this and he gets all "you're a kid what do you know?" and "I want to see the manager." Cue the AH. He shows up and tells me to not only give the man a new one, but the really nice one that comes with a storage case. Later when the department manager in on shift I have to tell him. He is, naturally, quite upset. See, there is the overall store budget, then each department has their own budget. When a customer is given a replacement item in exchange, the item is written off the department's budget, not the store's budget. The store manager can give away anything he chooses and it doesn't affect his bottom line, but it affects the department's bottom line and that affects the department manager's bonuses and performance evaluations. As in if the department loses money it is the department manager's fault even if the store manager is the one giving everything away. The men's wear manager had a similar issue with a man and the plain blue uniform like work clothes the store sold. The man complained that they only lasted 6 months when he was wearing them every day and the same store manager told the department manager to give him new ones. He never paid for another shirt or pants again, they just had to give him new ones. I could put up with the customer "gaming" the system into getting something they so obviously didn't earn or deserve. That was on the store manager. What positively chapped my hide, and everyone else at the store, was how damn smug the customers acted when the store manager gave them what we, and store policy, said they shouldn't get. We used to say that instead of drafting people into the military, everyone should get 1 year of retail store duty after high school, then, maybe people wouldn't go around being such di*ks.

[@sophierobinson2738]

I agree--everyone should spend at least one summer working a service position.

[@CasperTheRestless]

I cannot fathom how someone who owns a store can be so mindlessly stupid as to not just politely tell these people to leave, but instead pander to them in the worst way they ever could. I mean those are hundreds if not thousands of dollars down the drain because of his actions like what?

[@l.5832]

@@CasperTheRestless Irate customers use social media now and can quickly destroy a business.

[@bethanysmith5856]

1 to 5 yrs of retail so they can work in multiple types.

[@lanapowell]

**Something happens in the store that we have to constantly warn/remind customers of or answer questions about** Newer employee: Do you think we should put up a sign instead? Veteran employee: Oh, honey. Our customers don't read. I'm being generous and giving them the benefit of the doubt to say that they can read and just choose not to.

[@echognomecal6742]

"No sign is ever big enough."

[@Rav3nKGM]

I work for the online delivery side of a UK supermarket and had a woman call in to complain their order arrived 2 minutes after their booked slot and wanted their delivery fee refunded. I told her no and explained that delays can sometimes happen for unforeseen circumstances and it's even mentioned in the T&Cs. Without missing a beat, she cuts me off and says "nobody ever reads those, I certainly don't!". I honestly wanted to tell her I didn't care if she read the T&Cs or not, she still agreed to them. Then to add insult to injury, it turned out she didn't even pay a delivery fee anyway. 15 minutes of arguing for being a whole 120 seconds late.

[@Muryxkitteh]

But hey, at least you got a free turkey.

[@badbiker666]

I worked in a Burger King many, many years ago. My favorite story from there was this old guy who came in regularly, like two or three times a week and always ordered the same thing. He wanted a Whopper Junior without any lettuce, onion, or tomato. We tried to explain to him many times that a Whopper Junior without the toppings was a plain hamburger. He didn't believe us. He insisted that the burger patty and the bun were different somehow. Better, or bigger, or higher quality or something, but DEFINITELY not the same as a plain hamburger. So after months of trying to explain to him that he was getting a plain burger for a Whopper Junior price, we just gave him a plain burger for a Whopper Junior price and he as finally happy. Whatever, dude. Your loss!

[@droth1031]

Did you ever get people asking for stuff from McDonald's, like a Big Mac or a Salad McShaker? How about a Flamethrower Burger, a sandwich they advertised at Dairy Queen? I used to work BK, and whatever faith I had in humanity died in that place!

[@badbiker666]

@@droth1031I don't remember if anyone did that, but I did it once. I ordered a Whopper in a McDonalds because I totally forgot where I was. This may have been when I was actually working at BK, but I doubt it because It was my third job and I never had any time to go out those days. What I do remember is the cashier looking at me like I was an idiot. Because I was an idiot, of course.

[@Coincollector81]

Some customers order a plain BigMac. Let that sink in.

[@5ynthesizerpatel]

My ex girlfriend ( a lawyer ) once had an old lady's granddaughter ask her to defend a series of driving offences comitted by her grandmother - the proposed defense was that her grandmother's eyesight was so bad that she couldn't read roadsigns and she therefore couldn't be held responsible for her poor driving.

[@ozimi3176]

They let a woman with poor eyesight get by with more than one offence?!

[@5ynthesizerpatel]

@@ozimi3176 in my country the police are generally kind and understanding, especially when it comes to little old ladies - it takes them a while to connect the dots and identify a genuinely dangerous driver in those kinds of cases

[@billgrandone3552]

Yeah little old ladies can get themselves into some real jams, just being little old ladies; I had a case where an old woman came into me and wanted to sue the bank for consumer fraud and misrepresentation. I asked her what they did and she told me that she saw a commercial that if one deposited $1000.00 in the bank , they would qualify for free checking. She applied and they gave her ten blank checks to use until hers could be printed. At the end of the month she got a letter from the bank saying that her account was frozen because it was seriously overdrawn and the bank wanted her to come in and explain how she was going to pay the over 4500.00 of arrearages. She took FREE CHECKING to mean just that. Well the bank was willing to work with is and the biggest purchase was a pony she had gotten for her grandchildren so that was easy to return and after 3 or e4 months we kept her from having to sell her car to pay off the debt.

[@ozimi3176]

@@5ynthesizerpatel That makes sense. I worry about a person with poor vision not being able to avoid a potentially fatal accident. In this country, it doesn't matter how many tickets a person gets for drunk driving, speeding, using cell phones while driving, they are allowed to keep driving until they kill someone.

[@m53goldsmith]

And that would get the woman's license revoked, if used as a defense. Of course, no lawyer would ever use such a defense as they realise this. What I don't understand is how the woman kept her license on renewal, as she must have had to take the eye test?

[@ellisjones4862]

I was walking out of the Atlantic ocean on a beach in Virginia and a woman asked me if I had been swimming, I told her no I just walked here from Europe

[@PatrickHoenig98]

My all time favorite was from years ago working in a department store. A bride returned a waffle iron because she could not find frozen waffles to fit into it, as well as the lady returning a seer sucker shirt because she couldn't iron the wrinkles out of it LOL

[@danielleking262]

lol omg @ the waffle iron one 😂😂😂🤦‍♀️

[@PatrickHoenig98]

@@danielleking262 We had to tactfully explain to her you buy mix and make batter for the waffles. LOLOL We still laugh about it now.

[@haroldwilkes6608]

You had to mention seersucker, didn't you? I bought a suit, biggest fashion mistake ever.

[@katg5369]

Awhhhh! The waffle girl... bless her heart😊

[@beckysnyder4591]

I have 2 for you. Was in a local bank and a customer was there to cash their Social Security check BUT forgot it at home. She then asked why they couldn't give them the money & they'd bring the check back the next day. I worked in a soup factory in the cafeteria run by another company. When the plant workers did a wonderful job their company had us prepare food for them that the company paid for. Well one time we ran out of the cake we were serving. A man wanted to know what we had. I told him that I was sorry but we ran out of desert. He kept asking what it was & I kept telling him we were out. Wait I forgot another one the same man with the cake thing came through the cafeteria one night & got a bowl of chili. He then asked me to take the beans out because he did not like them. I told him that he could take them out. He then told me that his wife always took them out for him. I told him the I was NOT his wife. You need to know this I worked there for almost 30 years & got to know these people well & this guy was dead serious about me taking the beans out. You have no idea the stories I could tell.

[@Dino-Jira]

There there

[@Muryxkitteh]

Why was ANYONE his wife???

[@NWednesdayQuansah]

@@Muryxkitteh 🤣🤣🤣

[@YeahNo]

@@Muryxkitteh Well, you see, when some women can’t have children, aren’t allowed to adopt or afford fertility treatments, they get married. Instant child.

[@Muryxkitteh]

@@YeahNo Yep. That's exactly what this guy is.

[@lelmdrWHO]

People asking for espresso shots over ice in a large cup with EXTRA milk. ...you mean an iced latte? No! So I make it with what would be an appropriate amount of extra milk that clearly doesn’t fill the cup but still makes for hella milky shots. And I’m the one who gets yelled at. And refuse to give them more milk unless they agree to be charged for a latte. By all means folks try and cheat the system whatever way you can but when you get called out on your BS don’t get angry and entitled to the person who’s just doing their job to prevent your theft

[@kathiejoseph33]

I was on a snorkel trip in a Zodiac, and another customer asked the tour guy how far above sea level we were at. He looked over the side and said, "Oh, about a foot and a half." My husband and I eye-rolled each other.

[@jacklow9611]

That sounds like the best response that could be given for that question. Props to the tour guy.

[@BahKnee]

My parents owned a travelling arcade in the 70s and 80s. Sometimes my dad would have the machine wide open, half taken apart, and still have people trying to put money in it to play. The power is off, the door is ajar, and there's a man sitting behind it, working. "Out of Order" signs didn't really help. "NO" signs seemed to work a little better. I sometimes wonder if the same people try to start cars that are being worked on. Also, when a machine was temporarily out of order, we would unplug it and put tape over the slots. The tape was neeeeever removed by the person telling us the machine took their money! All the blinking, flashing screens in the place, and they walk up to one of the few machines that is completely silent and the monitor is off. Arcades weren't new, I'm not sure how they thought arcade machines worked.

[@reginal.898]

When, at pretty much every one of these, you have to hold one of your hands with the other, because it hurts like anything when you facepalm about every ten seconds...

[@TharzZzDunN]

That's when you start turning the hand over and facepalming them, really fast!😉

[@sophierobinson2738]

Oven mitts help.

[@GoodMusicManiac999]

The cold hot chocolate doesn't even sound this bad 🤣🤣🤣🤣 I once witnessed in a hardware store a lady trying to insert a stardard 120v plug into a Shucko socket. What made it delirious is the fact the woman was a maths teacher convinced that the rectangular plug had to fit well into the round socket!!

[@clairekelly2320]

Worked in the phone room of a taxi company. Had one guy phone in to complain that there were none of our cars on the rank at the airport (there never was, it cost a fortune to be able to sit on the rank at the airport, you had to preorder one of our cars if you wanted an airport pickup) so they used another company and it was way more expensive. "Let me get this straight, you're phoning us to make a complaint that our competitors charge more than us?"

[@adrianghandtchi1562]

What helps me breakthrough unreasonable people is to pretend that they have a mental illness or some sort of drug problem. So I treat them accordingly, gently but removed.

[@erichanastacio9695]

Actually... They do have UNDIAGNOSED mental illness. No doctor can ever cure it, unless shock therapy is involved.

[@EclecticallyEccentric]

@@erichanastacio9695 To be entitled to the compassion we should treat the mentally ill with, one first should have to admit there's something wrong with them.

[@TK-ij2xi]

Or Asperger's. Sometimes they really are trying but they're just so literal something gets lost. Always lead with kindness.

[@MessianicMermaid]

Please don't group these people in with us! I'm a mental health patient and we don't want them, either!

[@survivedandthriving]

If I were the manager of a place where someone threw a coffee at one of my employees, I would be calling the police on that person. Where I live I think that counts as assault with a weapon (where a weapon is anything not part of your own body - e.g. coffee). I could be wrong on the finer details of which charge it would be, but I would definitely call the police and let them sort it out, because that is just wrong on so many levels. p.s. if I were the employee there, I would also insist on it.

[@Bonglecat]

Whilst I agree I’m pretty sure the coffee in question was the Hot Latte that inexplicably went cold overnight, so I doubt the employee was injured. They certainly would be entitled to sue for dry cleaning though.

[@birdhead73]

@@Bonglecat I would call the police as well. For assault, there doesn't have to be a injury the victim just has to have a reasonable belief that they are about to be harmed due to the aggressors actions or words. Because she actually threw the coffee, it most likely would be a battery charge.

[@DeidresStuff]

I used to work at McDonald's in California and we had to call the cops on some asshole. He threw his drink at the closed drive thru window but it didn't seal completely and some got on a teenage employee. The cop who questioned us said that because something, anything hit her, it was assault, but she didn't want to press charges. The cop seemed disappointed.

[@survivedandthriving]

@@Bonglecat So, you think what? If someone punches you they can get out of it by claiming it 'wasn't hard enough to hurt'? I don't know what the laws are like where you are but where I live throwing a weapon at someone is an assault. No where in the law does it say 'unless the coffee was cold'.

[@survivedandthriving]

@@DeidresStuff I'm glad they did the right thing by their employee. It's a shame that the person opted to not press charges, but I suppose that is a decision that she gets to make.

[@jacquejac1840]

The store bathrooms were out of order. Signs were posted everywhere, & it was blocked off with boxes & carts since the door didn't lock. It was also sealed with tape like a crime scene. A guy moves everything blocking, tears off the tape sealing the door, & then complains to the clerk that the water was off & "some dude" (the plumber most likely) banging around the pipes told him to leave. She helpfully points to one of the signs saying, "The restroom's out of order, sir." He stares at the sign w/a blank expression, "Yeah, but customers should still be able to use it."

[@danielleking262]

omg I want to just bang my head against a wall with this one...... wow

[@Jinxprincess13]

I had that same sort of thing at the leisure centre I work at - the disabled toilets on wetside had to go out of order due to a customer damaging something, making it genuinely dangerous to go in there. We put a big out of order sign and set up barriers around the door, a man who doesn't want to use the public showers to rinse off the chlorine moves the barriers and uses the shower, which has also been broken and doesn't have a head. Screamed obscenities at me when I pointed out to him afterwards that the room was out of order. I've also seen many, many people go up to our hairdryer, remove an out of order sign and then try and use the hairdryer, as if removing the sign will somehow make it work.

[@baggins4354]

I have a better one. I was hired by [major department store] when the local store in a strip center was moving to be one of the new, much larger, anchor stores for a new mall. One of the home improvement people told me at the old store he was walking around the "mini'" bath and kitchen displays showcasing the new styles of fixtures. He came around the bath set up, which viewed from above was an X with a different toilet and vanity in each quarter, and there was a woman sitting on a display toilet with her pants and underwear around her ankles. He was shocked and she screamed at him to get out of the ladies room. She didn't just pee. The maintenance men almost quit over it and that part of the display had to be disassembled to clean it properly and, of course, the toilet had to be tossed.

[@carlamiglin2705]

Sounds like my husband

[@kathymartin7724]

@@baggins4354 oh my.

[@Teresa-L.2024]

I worked at a sewing dealership. One day I was teaching a class. This guy who was in my class spent ⅔rds of the class wandering around the store, then complained to my manager he didn't learn anything in my class. The same dude wanted a top of the line sewing/embroidery machine. So I demoed the TOTL $18,000 machine to him. Dude was adamant he only wanted to spend $2,500. So sold him one that cost that. Dude returns 5 days later and complains to the manager that the "incompetent female" didn't sell him the TOTL machine. He ended up spending $18,000, I lost my commission, and he wrote a complaint to HQ about me. I'd only spent about 2 hours with this fool trying to explain to him that a $2,500 machine doesn't have the features of an $18,000 one. He got what he insisted was his budget. From then on I was always "busy" if he came in the store. He was one of those ego driven fools who knew nothing and ruined anyone's day who had the misfortune of making contact with.

[@vanillathunder11559]

Used to work for an Allsups, for those who dont know it's a convenience store and gas station. The store had a strict policy that there had to be more than 1 person working passed 11pm, just for our safety. If someone called in we had to close till the next shift came in, usually just midnight so only closed for an hour. Well allsups is 24 hour and the one I worked at had no keys or locks for the front doors so if I closed I put up signs and used bungee cords to keep the doors shut. Literally every time I had to close people would push till the bungee cords shot back, without looking at the signs, then come in surprised and ask "are yall closed"? And I'd just gesture to the 8 signs (4 english 4 spanish) and say "uh ya". 🙄🙄🙄

[@robinnico7702]

People can be so stupid sometimes

[@michaeljedd9359]

The really stupid thing is; if they are closing for your safety then really how safe are bungee cords, I know I don't look at signs when I walk into a store, most people don't. If a robber wanted to rob the place then the bungees won't keep them out, but the signs may keep out people who may witness a robbery and call the cops.

[@christopherdean1326]

2:44. Back in the old days, we had these things called "trays", so you didn't have to carry each individual thing in your hands. I wonder what happened to them.... 4:17. I used to work for a company that serviced and repaired self-service ticket machines. You would not believe the number of times I would go to clear a jammed card out of the reader, and find that the bit that read the chip had almost punched the chip out of a degraded card (they don't last forever people!). And one of many instances of stupid customers. At a station in South London. I'm working on one machine, and the one next to it is also faulty (they were not good machines!) It had a cardboard sign stuck over the coin slot reading "CARD ONLY". A lady lifts the sign out of the way and tries to insert coins. It doesn't work. I point out the sign, which she has physically lifted out of the way. "Oh, I didn't see that!" I could give almost endless examples, but it would depress me to much to remember them.

[@danielleking262]

smh....

[@morganabraham8450]

ive had to run literally faded, floppy hanging-on-by-the-card-film credit cards with super scratchy bar strips on the back and the customer was surprised when it didnt register...some would say "oh, i didnt mean to give you that one, it worked earlier but i guess your machines arent working properly" *facepalm*

[@yeahno6169]

I might have an explanation for that one. To quote my former psychology teacher "some people just don't *see* some things. Like me. I will not see it if every single cabinet door in my kitchen is opened. On my internal priority list, cabinet doors are just ranked so low, they don't even register." I mean, it's still infurating, but that might be it.

[@creigh8341]

It is my learned experience after 65+ years that as far as we know, there is no intelligent life in the universe, including us.

[@elizabethsohler6516]

That's rather a bold statement. The universe is vast. One would hope the Almighty did better...eventually.

[@nikiTricoteuse]

An ex of mine used to write 15% FWT on the bottom of the bill for any customers that had behaved badly towards his staff. If they paid without questioning it, it went in the staff Christmas bonus fund. If they queried it, it STILL went in the staff Christmas bonus fund and he got the pleasure of telling them that it stood for F@#k Wit Tax and they were being charged it because they had pissed of his staff. Said he didn't care if they came back or not as, his staff deserved better customers than that. I should add that he and his staff were very skilled at what they did and his customers needed them more than he needed arsehole customers.

[@cassieredmond154]

I work at an animal clinic and legit had a client forget to bring one of her dogs. Had an appointment for two and only showed up with the one. Cracked me up.

[@droth1031]

Working at Walmart, and having endless phone calls on Christmas Eve, asking, "Are you going to be open tomorrow?!" Every year. Every single year. Side note: Christmas falls on December 25th this year, and the vast majority of stores will be closed for the holiday. Please plan accordingly!

[@stevenpeek8842]

Years ago, I managed a Rent-A-Center. Once I jokingly told a customer, "Christmas comes on December 25 this year." He was surprised. Really, genuinely surprised.

[@WarpigA23]

​@@stevenpeek8842 Coworker, looking at the calendar: "Oh, Thanksgiving is on Thursday this year."

[@coryburris8211]

When I was in high school, a kid about my age who lived across the street from me once asked how many quarters are in a football game. The term "facepalm" didn't exist yet, but that was my mom's reaction.

[@relentlesssloth646]

I don’t know why, but the woman who wanted her tile floor cleaned at the store had me roaring 🤣🤣🤣🤣

[@icarusbinns3156]

At mcdonald’s, had a lady start screeching at us for giving the car behind her ‘free ice cream’. I had indeed taken a cup of ice cream that they had paid for out to them! The kid was one I babysat, he’s diabetic (as am I, which is why I was the main sitter) and he was dangerously low. So I am making sure he gets some sugar! My coworker just looks at the karen and says, “ma’am, the woman who brought the ice cream out is making sure her son doesn’t go into diabetic shock.” (Hayden looked like a smaller version of me) His actual mom, upon hearing our story, thought it was the funniest thing ever! Since then, I’ve been Mom-Too. Hayden’s really a fantastic kid. I love him, though he no longer needs to have a babysitter (and I moved)

[@christybradfield7812]

I had a customer walking down the aisle visibly shaking with anger. Threw the bag of fish at me and swear at me and rant that I sold her the wrong fish. Turned out she bought from a different grocery store chain. She just said oh and walked out. She did return for it a few hours later. I happily got it for her from the cooler.

[@j_g9109]

3:23 I can actually explain that one. It sounds stupid, I know, but it’s got a fairly reasonable thought process. I used to be a barista, and this happened to me more than once. When someone very unfamiliar with espresso drinks orders a cappuccino, they’re usually thinking of the gas station or individual cup super sweet, French Vanilla “cappuccino”, which are _not_ cappuccinos. No one got mad, but they were definitely disappointed; I always gave them a white mocha or cooler instead.

[@haroldwilkes6608]

Constructive thinking...

[@kyrabestories]

While working in the print department at Office Depot, there were multiple times when elderly people would get an attitude with me as I tried to explain why I couldn't edit information on their scanned pamphlets as if it was a Word document. And without fail, they would insist that they've seen it done before.

[@lanapowell]

Oh, that's just the go to for any customer who's trying to get you to do something you can't do. "Well, they've done it for me before!" Working as a manager for a retailer that also does minor financial services, my response is usually "Okay, who and when, so I can watch the cameras and fire them for doing it?"

[@tonib.3016]

Hand em a bottle of White Out and tell them to have at it 😄

[@icemilktea5944]

Literally had someone call in to ask about info about a branch in a completely different country. Worse thing is she knew she was calling the wrong line but still insisted

[@andycontento3563]

I'm going to forward this to my eldest daughter. She'll appreciate it as she used to work in the hospitality sector. 👍👍👍🤣🤣🤣

[@erichanastacio9695]

Uhm... Hospitality sector? I hope you meant the hospital... and not the red light district... because... it mostly referred to the second one in my country.... sorry 😐

[@bubbaray2240]

'Humans', if that's what you can call them, that think that people who work in customer service positions aren't people piss me off. Just cause we serve, for lack of a better term, help people or whatever doesn't mean we're any less of human being.

[@RogerWKnight]

Addison, you kindly tell her that you are a museum but the zoo might have a sabertooth cat! Unfortunately, the sasquatch at the zoo died.

[@TexasLadyS]

I used to wok in the IT department of a major metropolitan hospital. The VP of the Cardiology Department requested that I get her a color printer, so I did. One of the techs set it up and about 10 minutes later, I got a call from her assistant saying she was pitching a fit because it WAS NOT a color printer. I said I’d come up there and see what happened but before I could get out of my office, her assistant called back. This idiot was printing a black and white document and was screaming because it wasn’t printing in the colors she was thinking about!

[@samanthahardy9903]

Had a customer come into a Morrisons cafe in the U.K and asked for a full English Breakfast but could we take off the sausages and bacon and give her extra egg instead because she's vegan. I explained to her we had a vegan option available and she said, "Oh good, I'll have that instead." When I bring her the Vegan breakfast she said, "Where's the egg?" I explained to her that the Vegan breakfast doesn't come with egg because it's a dairy product and Vegans don't consume dairy products. She got irate about there being no egg demanding to see a manager. Fortunately her husband calmed her down and said, "Stop giving the staff a hard time! How many times do I have to tell you. Vegetarians don't eat meat. Vegans don't eat meat and eggs. Honestly luv, I can't take you anywhere." I've had this happen on more than one occasion with different customers who really don't know the difference and are just following a trend! We have self service coffee machines which do cappuccinos and lattes and we still get customers coming in asking for double shot expressos! Some stores have barristas but our store isn't one of them. I even had a customer complain that he had been waiting 15 minutes for his coffee after I had told him it was self service. Customers still complain they have had to wait more than 5 minutes for a burger when I already told them when they placed their order it would take up to 30 minutes to cook in the oven. They automatically assume we cook them the same way as Macdonalds and Burger King on a griddle! They obviously haven't worked in hospitality. It's frustrating when we run out of ingredients because customers assume that we can just "take it off the shop floor." When we tell them we can't do that because of allergens and it has to be off an approved list they don't believe us! Some customers really don't understand the policies are in place to protect them!

[@writeatease3689]

Eggs are a dairy product? Lol, sorry, just a little ribbing. 🐓 🐥 I would hate to be the one milking a rooster 😉 I better duck 🦆 out of this. Have a great day and I hope you’re laughing, too. 🍦

[@samanthahardy9903]

@@writeatease3689 Don't get too eggcited! Lol

[@samanthahardy9903]

@Gail Everett Morrison's does!

[@samanthahardy9903]

I agree it's weird to cook burgers in an oven. At home I grill them as it's healthier than frying them and I don't have a griddle. It's the supermarket company Morrison's in the U.K that tells staff to cook burgers in an oven. I kept telling the managers for years it would make more sense to cook them on a griddle but apparently it's, "Not in the budget". Just like overtime wasn't "In the budget" either. Often had to take the extra time back in the store I was in. Thankfully I found a different job elsewhere in a more professional kitchen that does have a griddle for burgers! Lol

[@robertheinkel6225]

After 18 years in customer service, none of this surprises me. My favorite, is having a caller complaining about their returned checks. They would always say, but I wrote a check! I would have to explain a check is worthless unless it clears the bank. After three returned payments, we would only accept a credit card for the next year.

[@driftlesstroutdude7100]

The best one I've got wasn't a customer but a co-worker. Me = pharmacy, her = health and beauty. Since we were neighbors sometimes our product would get mixed up. One day she has a brain fart and comes over with an item she thinks is ours but is actally hers. "Hey, can you show me where these go?" she asks. Somewhat shocked by the absurdity of the question I just chuckle and say "Not right now but maybe after work." She walks away with a rather confused look on her face. About 30 seconds later she comes back and her face is as red a tomato and dying of embarrassment. I have a feeling that she hasn't asked anyone to show her where tampons go since.

[@lexprontera8325]

I love this story! Thank you for that good laugh!

[@maryelizabeth6797]

Worked at a daycare were a parent was upset that we were not opened on Christmas Day. She was a practicing Catholic.

[@giulianoongaro339]

First thing first: i want to apology for my weak english, i'm from Italy. I've been working for 20 years in an electric supplies store, things like switches, wires, cables........ this is one of the multiple times customers acted so, so dumb. There was that lady that needed a cable for an undershelf lamp but she said, and insisted, that the cable had to be invisible, i tried to show her sevaral cables, transparent ones, very thin ones..... but nothing to do, she really wanted an invisible one, the queue at the counter was growing. After 10 min. of negotiations and denies i thought i had enough of her BS's so i asked her just two minutes to let me search a little more, went out on the back, smoke a cigarette then came back to the counter and said the lady: " ma'am i'm really sorry, we bought once a roll of invisible cable but i really can't find it!" she left very angry and yelling and it took about 5 min. for me and the other customers to stop laughing.

[@peteg9069]

On the flip side. I am British, my name is Peter. I was visiting the USA - Lancaster PA - and went to a Pizza restaurant where they take your order and write your name on the box. Them: what is your name sir. Me: Peter. Them: What?. Me: Peter. Them: what?. Me: Peter P. E. T. E. R. I'm mean it's not a very unusual name. The Pizza arrived with 'name, Pizza'

[@nikiTricoteuse]

I had an American friend that introduced himself as Van. I did think it was an unusual name and that perhaps it was a nickname. Found out months later that he was called Vaughn.

[@peteg9069]

Update: 2 years on from the episode and it has apparently entered into local legend.

[@Kayenne54]

Museum...live animals? Already so far down the Wrong Thinking Road there's no return...

[@tonib.3016]

If its a museum of natural history there could be live animals there...sabertooths no.

[@ChicagoMel23]

@@tonib.3016 maybe but most are already dead and stuffed.

[@brianburkhard5209]

Worked for an inbound call center for Cricket, had a customer call in asking why is my phone off. I Replied we haven't received your payment yet. She said I have to pay for it? Another time a lady called cussing, warned her I would disconnect the call if that language continued. Her response the white man had told the black people what to do long enough. I came back with ma'am I'm black myself, I just well educated. Got written up for that one. But, they did find it hilarious.

[@dewmilk17]

My sister works in customer service. She’ll love this.

[@freakda96]

To be fair, Chicken quesadillas without cheese are actually a thing in Mexico city. Quesadilla is everything that is served in a folded soft tortilla. Those things the USA people call tacos are actually more like crunchy quesadillas.. Tacos in Mexico are soft, are served extended, and are not crunchy at all unless it is a Deepfried taco, which is not a universal thing.

[@robertbrandywine]

What do you mean by "served extended"?

[@KylixTheFur]

To everyone who ever worked or is working a retail/restaurant job: I want to thank you for going to work through all the stupidity, pandemic, or other bs y'all have to deal with on a daily basis. I can only imagine the crap you have to go through, and I want you to know I greatly appreciate it! I'm honestly astounded at the level of self-control and patience you exhibit, and want you to know I personally consider y'all heroes!

[@tiddypollitt2215]

I once had a complaint that " the hot chocolate fudge cake is hot"

[@gapratt4955]

Repeatedly got in trouble for telling rude demanding customers, "You want it thirty seconds ago then McDonalds is right up the street." Do not care if you call them client customer or guest, they are wrong till proven otherwise.

[@joso7228]

I walked out of KFC and there was a Trucker unloading frozen KFC boxes onto a pallet in the Car Park. I walked up and placed my arms on the boxes and rapped off, "I'll have 2 Pieces Original Large Meal with a Chocolate Milkshake please". He froze. And then we both broke out laughing.

[@claudyfolaou7003]

i work at mcdo. one time there that karen who buy a chocolate sundae and you know, our topping are hot. i made her sundae in front of her, i did my best, looking soo good. she take it, then talk to someone on her phone for like 20min ??? then come to scream at me that i gave her a melted sundae. for f*ck sick, its an ICE cream !!! of course it gonna melt !!!

[@philipbearly6620]

I grew up at a truck stop in Colorado. One day in the 1960's a station wagon full of kids pulled up for gas. It had New York plates on it. The lady innocently asked when the next stage coach would be coming by, because the kids would like to see it... I politely said they did not come by there anymore.

[@krankywitch]

We closed our cafe for 3 days for a total refit. The afternoon of day 1 the place was just a shell, no walls, no flooring, just piles of rubble waiting to be taken out to the hopper and a huge ‘Closed for renovations’ sign out front. A woman moved the safety barrier, ducked under the caution tape, and stood on a pile of smashed floor tiles to ask if she could get a cappucino. When I pointed out that we were renovating she asked if I could make it a takeaway as she didn’t want to sit in all the mess.

[@WowieZowie123]

I worked at a Mexican restaurant that had humongous serving sizes. Entire family came in (about 7 people) and all ordered some really big stuff. I went out once and the dad (I'm assuming) said "uh we ordered a lot more than that" I was like dude I'm not an octopus tf

[@muhammadnurakashahmazlan7292]

Once, I work at burger king and a customer order a cheeseburger with no bun, no patty, no sauce and no pickles. Ps: there is a Family Mart just beside Burger King, but apparently the customer just want a slice of cheese, and the mart didn't sold cheese in slice

[@danceswithsheep3058]

Was over my mates for the rugby and after the game we decided to order some Indian food and he said he was having the Chicken Jalfrezi and I asked if that was the one with lamb in it….

[@Kayenne54]

Beer was involved, right?

[@danceswithsheep3058]

@@Kayenne54 Hic 🥴

[@Muryxkitteh]

A former workmate told me about his aunt (super smart lady with multiple PhD.s) visiting him in San Diego. There she stood on the sand, in front of the sweep of the Pacific Ocean, frowned, and asked, "So how far are we above sea level here?" It's not just you.

[@CrankyNovelist7335]

A woman came into the doggy daycare I work at asking for a table for 2. Took me a second that she wanted the restaurant next door. Told her, but she insisted on the table. Said the restaurant was next door again. She looked at me for a second before leaving. She mumbled underneath her breath, but I couldn’t tell what it was because of my auditory processing condition and the dogs were barking like crazy. It still crazy to me that she we were a restaurant. We’ve got pet themed decor everywhere. There are clearly no tables anywhere and, as mentioned before, the dogs were barking like crazy.

[@FunSizeSpamberguesa]

When I worked in a coffee shop, I had a dude very insistently order a "no-foam cappuccino." I gave up and made him a latte. Also had my brain somewhat broken when I asked another guy if he wanted a mug or a to-go cup, and he said he didn't want a cup or a mug. I finally had to get it through his head that he did, in fact, need some form of container for his beverage.

[@jacklow9611]

Some of these people have minds like steel traps... rusted completely shut.

[@roypiltdown5083]

work at a chemical plant - customer ordered a truckload of acetone (6000 gallons) - rejected the load because they said "it smells like nail-polish remover". (for those who are saying "yeah? so?": the active ingredient in nail-polish remover... is acetone.)

[@ontheroad5317]

I think that it should be mandatory that all people, upon their 18th birthday, must work in retail for 3 months. I think it would fix most of these issues.

[@user-jy3zl2vp4b]

Retail 3 months, fast food 3 months, and as a cleaning person for 3 months!! Couldn't agree more!!!

[@FurnitureFan]

It really should, seems only fair all around.

[@williammarkhart7047]

On that last one I'm a retired auto mechanic, I tuned a mans car, he came back & said it runs great, but I don't get the mileage I used to get.( he had only driven 10 miles) so I went out readjusted the carb., then put it back to where I had it when I tuned it. Came back next day & said never got such mileage before.

[@whiteglovewatches9908]

Omfg humans… When I was a kid I worked at a bagel place. A woman ordered a bagel with cream cheese and lox then told her friend how happy she was that she discovered lox because it tastes just like salmon so she can eat it even though she’s vegan. I explained to her that lox WAS smoked salmon, she started yelling that I didn’t know what I was talking about and demanded to speak to my manager. Which was me. She then proceeded to throw a full on tantrum like a child. After she calmed down I let her know cream cheese wasn’t vegan either. Waited tables at a Ruby Tuesday’s. Every Sunday when the church crowd (servers you know of whom I speak) came in at least one table a week would give me crap for working on a Sunday. Dozens of people asked if “even though it’s not Tuesday can I get the Tuesday’s platter?”. smh. The absolute worst people I have ever encountered is while running auto shops. They to scam you, think they know more than you do because they watched some stupid unrelated video and often get violent. One guy sued me trying to get a new car because his was rusted beyond repair but he “hadn’t ever done a single repair to my car in 30 years” so it was my fault. The judge was not amused. An old guy came in with his Jaguar’s A/C inop. It needed a compressor, I told him and he said “it worked fine when I brought it in so it’s your problem now” then folded his arms and looked at me all smug like he won something. I’m like “really because I have a document signed by you stating it didn’t”… like nobody’s tried that before idiot. Another guy snuck into the shop after his repair was done, got in his car and took off but hit the doorway on the way out. We caught it on camera. He came back a few hours later claiming we damaged his car and we had to fix it. He was arrested for theft and had to pay to repair the door track. Many many many people come in saying “I get my oil changed there so you have to do any repairs for free!”. No, no we don’t. One woman stormed into a shop I was building that was still under construction and demanded I give her new tires because “the ones you sold me are garbage and I remember it was you!”. I said “lady look around you. There aren’t even any interior walls up yet, I’m pretty sure you didn’t buy tires here because here doesn’t exist yet and I know I didn’t sell them to you because I’ve never even been to Jersey before!”. A woman threatened to punch me in the face for turning an over $4000 dealer repair that she would have to leave her car with for a week into a $125 repair that I did in half an hour… yeah nice lady One guy ran into the shop and started beating a mechanic with his own torque wrench because he had to wait in line for an oil change because he didn’t have an appointment. Another mechanic ran out to his car, grabbed a gun and shot him. I have hundreds of these.

[@jessicajennings9148]

Had a customer ask me why it had taken me thirty minutes to come help him. Well, sir, it’s because we had a long line and you weren’t in it.

[@goldwinger5434]

Re: Customers coming into a closed store I left a morning staff meeting and found a woman wandering around the store, apparently she had sneaked in through the employee entrance. I said, "Ma'am no one is here to help you. We're still closed and everyone is in a meeting" She said, "Well that's shitty customer service" and stomped over the mall entrance and rattled the roll down gate. Had a woman come into the store at closing time and wouldn't leave because she insisted that the only way to get to her car was through our store. We wound up calling the police.

[@yummyapol]

1:37 other customers wonder where all the grocery baskets gone? lmao

[@lucywaldron9308]

Twice in the past couple weeks, I've been blamed for a large curd cottage cheese shortage. As if it's my fault, our store only carries one kind.

[@Kiina312]

When I was a hairdresser, our salon was in a massive shopping complex at we’d start at 9am. We used to all rock up 30-45mins early to do our make up, hair, make coffee, eat our breaky and chat etc. We had this one lady rock up once & open our (closed) roller door and waltzed on in. Explained we weren’t open yet but she just sat and said she’d wait. Tried again, nope would not leave until her appointment was due in like 30mins. So here she sat & watched us get ready for the day. Was super awkward.

[@tonib.3016]

I would have told her to leave omg...what a rude lady!

[@Kiina312]

@@tonib.3016 We basically did, but nope. Wouldn’t leave haha

[@tonib.3016]

@@Kiina312 I would absolutely refuse to do her hair omg. Or do a bad job of it if I did 😄

[@TharzZzDunN]

That's trespassing sweetie, call the non-emergency number and have her removed.

[@Kiina312]

@@TharzZzDunN We would have called security had she not been a regular.

[@chardtomp]

Back in the early 90s I worked for a company that operated pay phones. In addition to the regular coin operated pay phones we had credit card phones in various airport rental car outfits. These were relatively new at the time and had a slot in the top to insert a credit card into to charge the call to your card. Because they were new there was a button on the phone, labeled assistance, a user could press if they needed instructions on how to operate the phone. We would constantly get calls on that line from people complaining about problems with their rental car. The other problem we had with them was people were constantly putting coins in the credit card slot which, of course, made the phone inoperable.

[@ivechang6720]

Okay. I am laughing here but folks? Brain fog is real.🤦🏽‍♀️ I have chronic migraine along with a bunch of other things so it's something of a "specialty" of mine. Be kind if you can, ask if they need a drink of water or something if appropriate. I can't tell you what a difference a bit of hydration or sugar can make. ♡

[@earlgreyt123]

Nice point 😉👍 And sometimes we all just do a stupid!😂

[@ivechang6720]

@@earlgreyt123 ♡Yeah that too! *Me nodding earnestly.

[@FurnitureFan]

Fair. I had a part-time job in retail after school and I didn't get why some older customers would ask staff the price of everything in an aisle. They would say that they'd forgotten their glasses. It honestly took me a month to figure out that they couldn't read the labels. I guess we take it for granted that everyone can read, but some genuinely can't.

[@ivechang6720]

@@FurnitureFan This can be true, but the glasses thing is kinda true too. If their insurance doesn't cover it many elderly do not have glasses appropriate to their need. Another thing is their social standards on appearance. I know it sounds stupid but you might notice many of those same elderly ladies are in full make up and hair? Honestly some of their husbands have not seen them without makeup, except maybe the days they birthed their children. Not kidding it's that ingrained to their psyche. That once their appearance is set they can be calm & confidant to concentrate on everybody else. Thank upu for caring enough to find a way to kind. ♡You are a hero!

[@Mutzig79]

I worked at Royal Mail and one time was at the customer service point, serving people who had missed a delivery and come to collect their parcel, and someone came in and when I asked for his ID he gave me a piece of paper with his name and address written on it, and he couldn't understand why I wouldn't accept that as proof of who he was!

[@annaw5367]

I once spent ten minutes explaining to a customer that buy one get one free meant that the second one was free and that you had to get two total to get one of them for free, but she wanted the first one to be free and not to get a second one because we didn't have another one that she wanted and kept saying 'but how do I get a free one if I don't want two?'

[@fredferd965]

On a hot summer day, we pulled into the drive thru line at a Jack-in-the-Box in Carson City, Nevada. We were thirsty, so I ordered two large drinks. That's all I ordered. A voice came out of the talking head and said, "Two large cokes, would you like anything to drink with that?"

[@diannelavoie5385]

So, it's not always just the customers with brain density issues.

[@carolynmurtaza1180]

They would say that without thinking

[@danielleking262]

lmao they just get so set on having to ask that question probably after every order 😄

[@sophierobinson2738]

Probably facepalmed themselves.

[@DADA-ir6kq]

i can totally understand that. we have to ask every customer if they have our customer card. so i once asked that while i was scanning it

[@gregsettle9725]

The sad part is according to evolution these are the smartest humans who have ever lived!

[@benjaminjackson83]

He’s a little confused but he’s got the spirit

[@TheMethrayilanu]

@@benjaminjackson83 yeah

[@fan2jnrc]

It's not how the evolution these works. Sorry.

[@Silverfirefly1]

Being smart is only one option when the objective is survival. There are many successful species that aren't remotely smart at all. Some of them hundreds of millions of years old. Any beast simply needs to be well adapted to its environment and a lot of these people are. Time will tell if dumbing down is a good strategy within their habitat, they say ignorance is bliss, in the meantime they are certainly breeding.

[@Kayenne54]

Evolution is a crock.

[@judyemmstoyradio3064]

I work at Dollar Tree and I was on the phone with a customer. She asked me what our cheapest item was and I told what it was and that everything in the store was $1.25 or less. And then she asked what our most expensive item was.

[@raymond19001]

I was working in administration for a big government department. One employee came over to ask me how he could get refunded for the electricity he uses at home to charge his work cell phone. To get him out of my office, I gave him an expense form and ask that he gets his boss to approve and provide the financial coding for us to look at it. He never came back.

[@nvclaudiamack]

Near the beginning of the Covid -19 shut down, our store ( a large chain home improvement store) was following the mandate to limit the number of people in the store at any one time. To keep track of the people coming and going all but 2 doors were kept locked. One day a woman came up and almost ran into one of the locked doors. I told her " I'm sorry ma'am, this door over here is the only entry. She turned to the woman she was with and said "OH THAT'S SO STUPID! DON'T THEY KNOW THAT COVID CAN GET IN THOUGH ANY DOOR?!!?? I guess she thought we believed we we blocking the virus' access with our bodie?😒

[@TheDennyWoman]

I believe every person should work in a service industry (preferably during the holidays) at least once in their life. Lots of lessons that many people need to learn.

[@jasonarthurs3885]

@7:50 the disappointed sabre-tooth cat lady should also realize that museums don't hold live specimens; zoos and aquaria do.

[@tonib.3016]

Actually museums of natural history/science have live animals just not prehistoric ones lol.

[@jasonarthurs3885]

@@tonib.3016 This is true, but the point was that no reasonable person would walk into a museum and expect to see a living sabre-toothed cat.

[@tonib.3016]

@@jasonarthurs3885 the OPs point here was that museums dont hv live specimens...they do.

[@Muryxkitteh]

Bonus points for using "aquaria" correctly! (I once destroyed someone in a Scrabble game by putting down all my tiles in that on my FIRST WORD. Fun times.)

[@robertbrandywine]

@@tonib.3016 Interesting, I've been to a few and never seen any live animals.

[@CandC68]

I moved office furniture around for a large business. An executive was moved to a new empty office and all the furniture needed to be put in. She had drawn a "rectangular" shape for the office and labeled some of the big pieces, and where they'd go. At the time I was standing in the doorway of the "square" office and her drawing had no door or windows located. So I asked her where the door was, holding out her drawing. She looked at me and pointed to the doorway I was standing in and said, "It's right there." My IQ is around 135 and I'm moving furniture. She is an executive. The world is going to hell.

[@leenothnagel]

The one I love is do you work here? I wear a black shirt with thin gold stripes (company colours) with the company logo on it, a name tag 3x1.5” with the company name and logo it along with my name and you still don’t know if I work here!

[@droth1031]

Tell them, "I'm employed here, whether or not I work here is a matter of opinion!"

[@samanthaellenrook9199]

Yep, I've had that so many times. You want to say to them "no one dresses like this to make a style statement " 😸

[@roypiltdown5083]

rode my motorcycle to the hardware store, wearing a reflector vest for safety - got a snotty attitude from another shopper because i WASNT an employee and didnt kiss her ass when she demanded i help her with her problem.

[@Rene_33]

I hate working holidays. My favorite was the one that asked me this past Fathers Day if I said Happy Fathers Day to my dad. He felt like shit when I said, Wish I could but he passed away thanks. You would think after all of the tragedy that occurred in 2020 and ongoing that in 2021 people wouldn't assume you had the gift of having a whole family. Please everyone don't assume how someones life is like; you might have just ruined someones entire day or, in my case, longer by just making 1 comment.

[@lucynewbold402]

Had a customer complain that the cabbage she had brought from our supermarket was not "working correctly". That when she had tried to cook it there was "mush everywhere" and that she, as a professional chef, demanded better from us. When the boss asked her to show us which cabbage had "failed" she picked up a loose leaf lettuce.... sigh.

[@seadub1630]

A Virgin Screwdriver is actually orange juice and tonic water.

[@danielleking262]

Ah, interesting! I would've thought it was just the absence of the vodka too, therefore making it straight up orange juice, lol

[@Sigart]

A screwdriver is literally just vodka and orange juice in most places, tho? Why would it be with tonic water?

[@seadub1630]

@@Sigart An effort to fool the tastebuds?

[@Sigart]

@@seadub1630 Hmm... That is a reasonable argument

[@seadub1630]

@@Sigart Sorry, I didn't mean to be reasonable. Reasonable is not bad but us Canadian apologize even for the good things. Cheers.

[@merty7900]

Once a lady costumer was arguing with me, outloud at the phone, because 'who the hell told you the day starts at midnight and not a 4 o'clock in the morning?' (we were talking about the price plan activate on her phone)

[@ljn4720]

The lady wanting the company to steam clean her tile floors at their location had me crying laughing!