CHAT SUPPORT, EMAIL, NON VOICE CUSTOMER SUPPORT INTERVIEW QUESTIONS with SAMPLE Answers - PART 2

CHAT SUPPORT, EMAIL, NON VOICE CUSTOMER SUPPORT INTERVIEW QUESTIONS with SAMPLE Answers - PART 2 // In this video, I tackled 5 more interview questions and insider tips about chat, email, and non voice customer service.
PART 1: • CHAT SUPPORT INTERVIEW...
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Thanks so much for watching. See you again! ♥

[@ReaNinja]

⭐ Ready to go from broke and unemployed to becoming a confident and employed BPO pro? Learn the step by step frameworks and formula to ace your interviews and mock calls. Check out the Get Hired Mini Online Course here: bit.ly/tca-get-hired-mini

[@karena5122]

Thank you so much! I'm having an interview on Monday and I was worried about the questions they may ask 😅

[@mariarodriguez-pe6nn]

Thank you this help me a lot with my interview today now I have another interview they told me is going to be STAR method questions

[@marjt8085]

Very helpful! Thank you.

[@12gas1lazatinbernardom.9]

Yesterday, I passed the final interview, Ate Rea. Thank you for these tips! It's my first time to apply and pass the non-voice CSR interview. 🧡

[@theyanahahahaha2633]

ano po mga tinanong sa'yo?

[@lorengracehernandez1163]

Hi, in which company? Can you pls tell us the interview process?

[@raviadagatla7103]

Thank you Mam....It was very Helpful....Amazing

[@jonanreygreyeyyy13]

Yes! i really needed this! 🥺☺️ thank you Ms Rea! 😊

[@ReaNinja]

Glad to help 😊❤

[@jcalvarado07]

Good video!! I relate to all I've seen as a call center employee for 9 years. ✔️😉

[@ReaNinja]

Thank you Juan Carlos. Appreciate the validation from a pro like you. ❤🙏🏼

[@jcalvarado07]

@@ReaNinja I'm planning to start a KZbin channel for people struggling to get into call centers here in El Salvador. Definitely I'll send my viewers to your channel to expertise their skills 😌👌🏼, All my blessings from El Salvador 🇸🇻

[@divinemaevilladares1125]

Of all the youtuber I watched to get some tips about interviews and such, IKAW na po Ms. Rea ang favorite ko ngayon. Sobrang napaka natural mo, sobrang clear ng pagkakasabi mo, hindi trying hard pakinggan, at sobrang galing mag come up ng ideas and tips para makasagot sa questions. Yiiieee! New sub here. I love your videos!

[@ReaNinja]

Thank you Divine! Appreciate you 💗🤗 all the best with your application and employment!

[@Livingwithria]

Hoping to pass the assessment and got an interview through phone calls🤞

[@chandanachandu5421]

very helpful.

[@kanishkkumar3221]

Thank you so much for making this video's. It really help us to use this information in our professional life as well as to give us an upper edge to attend interviews confidently. God bless you.

[@ryane939]

I'm planning to apply for a non-voice position.This would be a great help on my end.

[@enaje.johnpaulcalubayan]

Great insight. Now I know how to connect and to show the relevance of my experience (life and work) with customer support through these questions and answers. Thanks.

[@ReaNinja]

Happy to know you learned from the video 😊

[@basemomar3502]

I like this

[@schreedzz4311]

I'm gonna go for interview today! Good luck to me

[@mocha5349]

I know this is a late comment lol. How did it go?🙂

[@schreedzz4311]

@@mocha5349 9 hour job and night shift and salary not worth it 🤣🤣😂

[@mocha5349]

@@schreedzz4311 thanks for answering. I understand the struggle of that 😂🙃

[@JohnGee-kf2pg]

Hi Ms Rea. Do you have tips or videos about the trainings of non voice account?

[@jeyvlog9238]

I failed in my first phone interview. Naunahan ako ng kaba at lahat ng sagot ko hindi ko naalala. Pero babawi ako after 1 month. Hindi ko alam kung ako lang o nagyari na to sa iba pero mas kinabahan ako sa phone interview kaysa sa nakikita mo yung interviewer...

[@ReaNinja]

That can happen too. ❤ Don't despair. More practice pa. 🙏🏼

[@003lux]

same po.. first interview ko sobrang kabado ako to the point na binaba ko yung phone call😭 sobrang nakakapanghinayang yung iba nakapasa ako hindi

[@harlem8227]

Hello po ano po kadalasan tanong ? Based on your experience po ? Nagbabalak kasi ako salamat

[@unknown-vi5yl]

Can I have some tips on how I pass my qualifying exam about US chat support?

[@markj6273]

Interview ko mamayang 8pm hehe

[@gera7025]

Hello Miss Rea, I've been watching your videos and I really find it informative and it helped a lot. Btw, I have a question miss and I hope you'll respond. What do you mean by account interview miss? I finished my initial interview earlier and the interviewer told me that I'll wait for my next interview which is an account interview. I'm hoping for your response. Thank you very much.

[@ReaNinja]

Here's a video kzbin.info/www/bejne/fX-bp4SZramAaMU 🙂

[@raycadudevera3274]

hello po . ano po ang mga typical questions sa pre screening interview ? first time ko po kasi at kinakabahan . thank you po

[@jeanbunyi6879]

What is a Customer Service systems? Is POS considered as one?

[@meowissa1804]

Ms. Rea, sobra po akong nahihirapan mag research about sa magiging account ko, ABC Financial po. Ano po yun? Please answer. 🥺

[@rahulp2366]

On where we can apply Please reply THANK YOU❤

[@novaxgaminggaming7598]

Thanks!!!

[@guideus6509]

I hope may tagalog explaination nito maganda siya pero mas clear kung may halong tagalog para mas maintindihan lahat.

[@bieberxbangtanxdreamcatcher]

Hi again Miss Rea, i already passed on the phone interview and they texted me for the nxt assessment and one of this is a sales aptitude test? I dont have any background to this (been watching most of ur vids already miss rea, idk if u have already made a vid for this?) Thank u so much. Ur vids r such a great help🤗

[@ReaNinja]

Hello, I don't have videos about sales. My background is more on customer service. :)

[@ivyleave586]

Hello Rea from.Healthcare Account the Scenario Is She/he Got Divorce with His wife and vise versa what Statement i can Be Use can u give Me Sample Because some people are Sad Some peope are Happy that It happened tnx God Bless

[@yan4943]

Hi Miss Rea! I just wanted to ask what should i say if I have NDA from my previous job and I still can't elaborate about it to my future job interviews? Hoping for a response from you. Thank you! :)

[@ReaNinja]

Actually you don't need to say anything about your previous job that's not public record 🙂

[@yan4943]

@@ReaNinja thank you po! 🤗

[@annarivera4872]

Hello maam

[@meekahiman3300]

Hi miss rea! Do you know anything about “account-specific examinations”?? Im supposed to take one this week I have no idea what that is or how to prepare for that 🥴🥴

[@ReaNinja]

Really depends on your account. Maybe this will help kzbin.info/www/bejne/fX-bp4SZramAaMU

[@maryjoysabillaga4600]

First 😊

[@Hemanthreddy2000]

Can any one send me the customer service chat scripts for Damage/Defective, Cancellation of order and modification of Order?

[@ms.c.the1st]

Hello po! Thanks po sa insights really helpful huhu. But how about po yung college dropout applicants? Tips po sana 😄💚.

[@ReaNinja]

Same lang naman ❤️

[@mortify6917]

May non voice po ba sa alorica?

[@catherinefabro9354]

Meron po kaso sa centris site lang ang may offer na non voice as of now

[@edzser7417]

ang hirap sagutin ng question number 8 at 9 sana hindi ako tanungin ng ganyan kapag nag aply ako ☹️☹️☹️

[@netflixpremium8469]

Hello! Matatawag po bang experience or pwede ko po kaya sabihin na online seller ako pg tnanong about sa experience? Thankyou!

[@ReaNinja]

Pwede 🙂

[@sowwyyyyy7136]

Hii Ms. rea I really want to work in bpo I almost watch all your vids hehe. I have question medyo torn talaga ako kung study ba muna or work e Is if really not allowed to study while working in call center? Hope u can answer this one. Thank you

[@ReaNinja]

It is really hard to study while working in a call center but it is doable. It depends on what you need right now. Do you need a source of income asap? Are you okay with delaying your studies? 🙂

[@sowwyyyyy7136]

Can I ask for advice rea ninja :( mas maganda ba na mag work muna ako sa call center then saka ko nalang pag patuloy study ko.

[@bernadethjoyce]

Hi.. New here po.. How about sample mock chat for nonvoice tech support/ cx service?

[@ReaNinja]

Thats nice, though ill see pa kung paano sya gagawin sa video 😊

[@bernadethjoyce]

@@ReaNinja looking forward to that.. thank you so much po❤❤

[@meowissa1804]

Please explain about ABC Financial Account, magttraining na po kase ako last week ng august, di ko po makita yung pinaka dapat malaman dito. Pati meaning ng Acronym di ko alam. Please help me.

[@ReaNinja]

Kung na-hire ka na, no need to worry. You will learn more sa training nyo.

[@meowissa1804]

@@ReaNinja thank you, Ms. Rea. Pero ano po ba meaning ng ABC?

[@ReaNinja]

I'm not sure but when you Google it, a gym management software comes up.

[@Memes_On_Us_]

10:03 ? Calltext center what did you say ?

[@ReaNinja]

Di ko na pinanood ulit. Malamang contact center sinabi ko hehe

[@nerizG-xe7jp]

Yan din nangyari sa akin kagabi putik final interview na ko patulog na nung tumawag yung interviewer na mental block ako, ayun better luck next time na lng. Sayang.....

[@ReaNinja]

Di ba na set yung schedule ahead of time?

[@nerizG-xe7jp]

@@ReaNinja hindi po eh. Maam Rhea salamat sa mga videos mo malaking tulong. Request po sana mock call po ang topic healthcare. Dun po ako nahirapan.

[@ReaNinja]

I have one mock call na healthcare. Nasa home page ko lang. 🙂

[@greyorinion6132]

Hi, Ms. Rea! Gusto ko sana mag apply sa isang BPO company kaya lang problema ko ang schedule. Kapag nasa BPO industry ba eh pwede ka mag request na fixed lagi na panggabi ka?

[@ReaNinja]

Depende din yan sa company if allowed 🙂

[@flipit27]

I originally applied for non voice pero after ng interview ko nilipat ako sa voice. was it normal?

[@ReaNinja]

Yes. Happens a lot.

[@flipit27]

@@ReaNinja akala ko ayaw lang nila ako sa team nila 😂😂😂

[@flipit27]

@@ReaNinja thanks for the response ms rea

[@ReaNinja]

@@flipit27 Di naman hehe. Minsan kasi mas kailangan ng tao sa voice so dami nalilipat. 😊

[@flipit27]

@@ReaNinja thank you sa mga video tutorials and tips mo, nakapasa ako sa eval just now!

[@moneylifeshield]

r u still single?

[@alalducente]

answer please